Durham, NC repair reviews

All Reviews are from verified customers of Sears Home Services.
3.9 out of 5 stars

31–40 of 50 Reviews
  1. Good job

    Overall rating

    see details
    Still satisfied with service agreement.
    CHAPEL HILL, NC
    March 16, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  2. Prompt and timely maintenance.

    Overall rating

    see details
    Keep up the good work.
    CHAPEL HILL, NC
    March 16, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  3. Usual great job.

    Overall rating

    see details
    Confident it will keep working.
    CHAPEL HILL, NC
    March 16, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  4. Terrible Master Protection Plan Service

    Overall rating

    see details
    The timer went bad in my microwave on 1/3 causing it to not shut off at the proper time and a small fire occurred of the bagel inside for which we were attempting to defrost for 20 sec as we do every day. I had the first tech com on 1/6 and the second was supposed to come 1/10 but instead called to state that there was no need for him to come since the first tech estimated the cost of repair which was near that of replacement but then we heard nothing from Sears for several days until I called and complained. Today or tomorrow someone is supposed to make a decision to repair or replace my microwave. However we are not there yet and it was like pulling teeth to get even to this point. It was a sure case of the runaround with terrible service from Sears.
    DURHAM, NC
    January 13, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Hi Eugene, thank you for taking the time to send your feedback. We apologize for your repair not resolving your issue. A member of our care team will contact you via email, to assist you further.
    SHS social care. on January 15, 2020
  5. Fixed it!

    Overall rating

    see details
    Easy to schedule and prompt service. Could not have been better.
    CHAPEL HILL, NC
    November 07, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  6. We loved Preston

    Overall rating

    see details
    Ok okokokok
    CHAPEL HILL, NC
    October 27, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  7. Great service. Outrageous labor charge!

    Overall rating

    see details
    I won’t hire Sears repair service again. Local appliance repairmen are much less expensive!
    CARRBORO, NC
    October 26, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  8. Great ServIcr

    Overall rating

    see details
    Knowledgeable and courteous service with clear explanations of why the issue occurred and how to avoid it in the future
    CARY, NC
    October 25, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  9. Fast great service

    Overall rating

    see details
    So happy I called SEARS. The technician fixed my washer fast and taught my son how to clean out the drain hose.
    CHAPEL HILL, NC
    October 13, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  10. Scheduled service

    Overall rating

    see details
    Technician was good-but service was scheduled for 1-5 pm. I called at 5:15 to ask where tech was. He arrived around 7:30 pm-having been notified of call at 5:30 pm. Then he diagnosed the problem as a bad motor in a less than 5 year old dryer ( for 2 retired people). Estimate of repair of over $500. I requested a copy of the quote and since requested from customer service and was twice told it would be sent-but have not received. Requested a call to discuss three days ago but have not yet received. Please call
    CARY, NC
    October 07, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse