Durham, NC repair reviews

I won’t hire Sears repair service again. Local appliance repairmen are much less expensive!

Knowledgeable and courteous service with clear explanations of why the issue occurred and how to avoid it in the future

So happy I called SEARS. The technician fixed my washer fast and taught my son how to clean out the drain hose.

Technician was good-but service was scheduled for 1-5 pm. I called at 5:15 to ask where tech was. He arrived around 7:30 pm-having been notified of call at 5:30 pm. Then he diagnosed the problem as a bad motor in a less than 5 year old dryer ( for 2 retired people). Estimate of repair of over $500. I requested a copy of the quote and since requested from customer service and was twice told it would be sent-but have not received. Requested a call to discuss three days ago but have not yet received. Please call

The technician who came was effective and informative in the repair of my refrigerator. It had been three weeks from the time I called to schedule the repair for a total failure of the cooling function of the refrigerator until the technician came. They even rescheduled the appointment later because of scheduling difficulties. Although the technician was excellent, the lack of responsiveness to a major appliance failure that was under warranty is very poor service.

Solved the problem

Master warranty plan Call Center is extremely understaffed...I had to call several times over the 40 days to check in status and would be on hold no less than 40 minutes before talking to someone and on one occasion the call was over 2hrs, three other calls lasted over 1.5hours...I was repeatedly told the parts were shipped but the third party repair company SEARS hired week after week never received the parts...I pressured for tracking numbers but would never receive them. Turns out part wasn’t available, hadn’t been available and would not be available for foreseeable future yet I had to call and call and call and call to get SEARS to fulfill their warranty agreement, that I paid extra for as insurance if we ever had a problem, it too 40 days of no refrigerator and a great deal of my time and sanity to get a replacement that I was entitled to per the extended warranty I purchased through SEARS...TERRIBLE SERVICE

He did a great job of fixing our refrigerator and explain what was the root caused of our issue.

4 days after control board was installed the refrigerator stopped cooling yet again, now the 4th time and I have to wait another 6 days before a tech can come out again. The absolute worst service I have ever experienced!

The service man did a good job of identifying the problem and finding a solution. He did change out a par but had to come back to finish the job because the part popped back off after he left.