Durham, NC repair reviews

Still satisfied with service agreement.

Keep up the good work.

Confident it will keep working.

The timer went bad in my microwave on 1/3 causing it to not shut off at the proper time and a small fire occurred of the bagel inside for which we were attempting to defrost for 20 sec as we do every day. I had the first tech com on 1/6 and the second was supposed to come 1/10 but instead called to state that there was no need for him to come since the first tech estimated the cost of repair which was near that of replacement but then we heard nothing from Sears for several days until I called and complained. Today or tomorrow someone is supposed to make a decision to repair or replace my microwave. However we are not there yet and it was like pulling teeth to get even to this point. It was a sure case of the runaround with terrible service from Sears.

Easy to schedule and prompt service. Could not have been better.

Ok okokokok

I won’t hire Sears repair service again. Local appliance repairmen are much less expensive!

Knowledgeable and courteous service with clear explanations of why the issue occurred and how to avoid it in the future

So happy I called SEARS. The technician fixed my washer fast and taught my son how to clean out the drain hose.

Technician was good-but service was scheduled for 1-5 pm. I called at 5:15 to ask where tech was. He arrived around 7:30 pm-having been notified of call at 5:30 pm. Then he diagnosed the problem as a bad motor in a less than 5 year old dryer ( for 2 retired people). Estimate of repair of over $500. I requested a copy of the quote and since requested from customer service and was twice told it would be sent-but have not received. Requested a call to discuss three days ago but have not yet received. Please call