Durham, NC repair reviews

All Reviews are from verified customers of Sears Home Services.
3.9 out of 5 stars

Sort by:
21–30 of 133 Reviews
  1. Good service

    Overall rating

    see details
    He repaired the oven quickly after having the part delivered
    CARY, NC
    May 25, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  2. knowledgeable repair staff

    Overall rating

    see details
    Serviceman called at the end of his window of arrival and said he was running late. When he arrived, he quickly assessed our range was too old to repair--about 40 years old-- but the repairman knew the unit, diagnosed the problem and explained it clearly if we wanted to pursue used parts on our own. It was not something he could repair he explained. I'd use this service again.
    DURHAM, NC
    May 14, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  3. Nice job.

    Overall rating

    see details
    Still satisfied with service agreement.
    CHAPEL HILL, NC
    March 16, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  4. Good job

    Overall rating

    see details
    Still satisfied with service agreement.
    CHAPEL HILL, NC
    March 16, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  5. Prompt and timely maintenance.

    Overall rating

    see details
    Keep up the good work.
    CHAPEL HILL, NC
    March 16, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  6. Usual great job.

    Overall rating

    see details
    Confident it will keep working.
    CHAPEL HILL, NC
    March 16, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  7. Terrible Master Protection Plan Service

    Overall rating

    see details
    The timer went bad in my microwave on 1/3 causing it to not shut off at the proper time and a small fire occurred of the bagel inside for which we were attempting to defrost for 20 sec as we do every day. I had the first tech com on 1/6 and the second was supposed to come 1/10 but instead called to state that there was no need for him to come since the first tech estimated the cost of repair which was near that of replacement but then we heard nothing from Sears for several days until I called and complained. Today or tomorrow someone is supposed to make a decision to repair or replace my microwave. However we are not there yet and it was like pulling teeth to get even to this point. It was a sure case of the runaround with terrible service from Sears.
    DURHAM, NC
    January 13, 2020
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Hi Eugene, thank you for taking the time to send your feedback. We apologize for your repair not resolving your issue. A member of our care team will contact you via email, to assist you further.
    SHS social care. on January 15, 2020
  8. Fixed it!

    Overall rating

    see details
    Easy to schedule and prompt service. Could not have been better.
    CHAPEL HILL, NC
    November 07, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  9. We loved Preston

    Overall rating

    see details
    Ok okokokok
    CHAPEL HILL, NC
    October 27, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  10. Great service. Outrageous labor charge!

    Overall rating

    see details
    I won’t hire Sears repair service again. Local appliance repairmen are much less expensive!
    CARRBORO, NC
    October 26, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse