Durham, NC repair reviews

The technician was on time and did a fantastic Job

Technician came when he said he would. Fixed the dishwasher with a part he had on the truck. Was efficient, friendly and could not have been a better experience

Although the stove top range works better, it still has a problem. Before the repairman arrived last week, it would take several attempts and 10 to 20 minutes to get a burner to work: red lights would flash and the #60 would appear on the display and eventually things would go to normal. After the repairman fixed a connection beneath the range, the stove appeared to work fine while he was here, but the next morning when I turned on a burner, there were red lights flashing again but for only a moment or two after which the range worked normally. The problem weems worse in the cold winter. HR Malpass, 10/27/2015.

Instead of fixes the equipment, the technician spent more time convincing me that its not a problem, its a normal. The equipment is still making almost the same level of noise as before. Another point, the time given was any time between day 8:00AM to 5:00PM. Basically, Sears expect you to be at home waiting for his highness technician to grace your house whenever it suites him. Seriously !! Usually companies give 2 or 4 hour window at maximum..

Jake was knowledgeable about the equipment and he was on time. He called to let me know he was on his way. Very easy.

Service rep was very knowledgeable and extremely helpful in advising us with our service needs.

I called before Labor Day that my freezer was thawing. Could not come to repair until a week after Labor Day. I took off work to meet my 3-6pm time frame, but not the repairman's fault that he could not come until 6:30. He thought it might be the starter, replaced it and I thought that was it. That night, freezer was freezing; but it was thawed the next morning. I called to schedule a new appointment. It was to be Saturday 8am to noon. I got no robo call the night before. Hmmm. 8:30 am Saturday morning I got a Sears telemarketing call (I thought was my repairman.) Seller was trying to sell me a plan that would not have been available for my appliance so I hung up. I called to check on my appointment and why didn't I get the robo call confirming my appointment. Operator says no appointment even tho' there is a record of my call the day after my repair. I registered a complaint. Now the earliest a repair can be made is the end of the month. They thanked me for being a long time Sears customer, but that may change soon.

I used my service plan. When I called the service center, they ordered the wrong parts. Tech discovered it at my house day of service. Luckily, he had extra parts on his truck. Also, SEARS didn't call when he was going to be late, and SEARS changed the time in the system without notification....not good!

This will be our 5th visit from a 5th technician in 1 year. The most recent was 1.5 wks ago and they had to come out again today since it was not addressed correctly. We were told they'd replace it by now...still waiting to see when this will happen.