Springfield, MO repair reviews

Called on Thursday and they came and repaired icemaker the next afternoon

Arrived early. Very pleasant young man—efficient & recommended we not use as much soap in the washing machine. Dryer is fine.

He was 4 hrs late and didn't fix the dishwasher and still charged us 89.00! Very unsatisfactory.

Initially I was told that a part would be shipped with instructions showing the customer how to install the part. Later I was told that I would receive an E-mail with date of shipment and tracking information. I never received the E-mail. After waiting for more than two weeks I called Sears to check on the progress of the order. I was then told that no service order was on file. I then rescheduled the repair and the repair was completed by a Sears sub-contractor within two working days. The repair person found a paper towel in the fill mechanism. The repair was completed by removing the paper towel that had been left in the machine earlier by a service technician or maybe even at the factory. The repair was completed within two hours with removal of the top of the washer and some probing in the washer to find the blockage. The machine was restored to normal working order. We then received the part by USPS with no instructions as to how the install the part...The part is stamped M2L (identified: dispenser assembly #4925ER1015K) and does not appear to be a part intended to be installed by the customer. I have the part ready to return to Sears. Please provide instructions as to how to return the part.

The service technician was outstanding. He was friendly, knowledgeable and efficient. The only reason I didn’t rate 5 stars was the cost of this service which I rate as excessively high. The part necessary for this fix can be obtained on the net for about 50% of what Sears charged. Once again we couldn’t have asked for a better technician.

Both customer service and the technician always do a great job. Thanks.

I only wish he could have come sooner. Excellent tech!

The service was good! The wait for the part was extremely painful though!

Repairman made an extra effort

My refrigerator has been broke since April 7 he installed the parts and it’s still not fixed as of May 21