Joplin, MO repair reviews

The service technician was fast and very helpful with other questions.

very pleased. Technician was prompt and courteous.

I recently had sears come out and look at our heat/air combo unit. They always do a great job.

I was very disappointed in the overall service I received from Sears. I had to pay $96.79 for a technician to diagnose my problem, which had been diagnosed 3 days earlier. Your agent aren’t very well educated. One agent,Robert, tried to tell that my home state of Kansas was actually located in Tennessee. Not professional at all. Will not be purchasing anymore Kenmore appliances. Your service or lack there of may be part of the reason that Sears keeps closing stores.

We have appreciated Sears service on many appliances. However, speed to solution and communication are POOR each and every time. We waited four weeks for a resolution on our washer. Your service was NOT PROACTIVE AT ALL in contacting us to let us know parts were back ordered. Every time I called - 7-8 over the course, I was promised a call back. Your customer support is not good at communication (language barrier) and that made it more frustrating. It is very expensive to manage a family of 4 athletic people with no washer and your customer service people couldn't care less!! The ONLY bright spot was the last gal I spoke to - she understood my issues and was helpful but she also was obviously stationed we ended up with a new washer because two parts we back ordered with no estimated recovery!!!

Arrived on time, quickly made repair, removed old parts.

after 3 months of no shows/no calls. numerous calls and email. food ruined. repair was finally completed. sears has horrible warranty service and follow up.