Joplin, MO repair reviews

It took way longer to fix that I expected. The service men were very polite. My washer was not leveled though so now it rocks. I cant use it until I can get someone over to level it.

My repair technician was great! He was helpful, thorough, efficient, and even answered a couple of questions I had on other Sears appliances. He explained things well. My only minor complaint is with the system. It is so difficult to give up a day to await the technician. I wish it were possible to schedule a little more accurately.

We had used top oven prior to service, so tech said he felt heat from it. Turned on bottom oven and stuck hand in and felt heat. Carried in tool bag, never used anything in it. Looked like a service tech , but didn't perform as one. Tracked in mud on floors. Very Bad Experience! Would not recommend service plan to anyone if this is what you get!!!

Kept trying to get to come on. Kept pushing buttons. I had to explain that a metal pan must be on stove to work. Never checked anything.

Worst service I have ever experienced!

Always good service. The same tec comes every time and he is very knowlegable.

There was no remainder from Sears until the serviceman called on the way here.

I had a great experience with the repairmen. They were efficient and pleasant. My issue was that I never got any notice of what part of the day they were coming. I tried to find out the morning of the appointment and was told that they would text me but never got a text. They did call me when they were on the way to my house.

Good service once he arrived. Needed better advanced communication. No advanced text or phone call to tell me when he was coming other than 8-5.

I spent the time for October 12th until November 30th without a washer because I was waiting on one part. I was continuously given misleading or straight up false information almost every single time I called. I am still yet to receive the $50 check that was mailed to me again because the first one was not able to be read. I will not be extending my warranty especially with a company that is going out of business. But let me reiterate the Third technician that came out and actually fixed my washer was very knowledgeable and very efficient. Easily the best thing that happened in this entire month and a half experience.