Independence, MO repair reviews

Repairman was on time, polite, and very helpful. Easy!!

thank you for the assurance that my equipment is working well

thank you for giving me reassurance that my equipment is working well

Was told "I am not an installer, and can't hook up the water for the steam option on the dryer. Don't have the equipment." This was after spending two hours on phone trying to set up work on the dryer and the washing machine.

Went straight to the issue. Ran diagnostics and explained everything he was doing.

From my initial phone call to the Sears rep about my freezer issue and then to the repairman fixing my freezer it went very well. Thank you so much for all your expertise.

As soon as he arrived at 8:00 am, he asked to use the restroom. I don’t think this should ever happen. I paid to have our front loading washer and dryer serviced only to have the service tech tell me you can’t really clean a washer. So I feel he did the bare minimum there. He did tell me he vacuumed out lint buildup from the dryer. Appreciated getting that done. He wasn’t able to run the full promotion price of the service so I’m being billed later for the difference of $30.01. Maybe a glitch in Sears billing process! Other times I’ve had these machines serviced we had to pull them out from the wall. Didn’t happen this time.

I would like to speak to management about it

This was the yearly dishwasher checkup which is included in my warranty. The technician did a very thorough job, checked for leaks and water level. Also told me about a product to help clean up the mineral deposits.

After 3 weeks and 2 service calls I still do no have it fixed, they can not get back for a week and then if they order parts it will be another week or two, then I will have to call and make another appointment and wait another week or two. When I called and the complained the service person was rude and hung up on me. In the last 4 months I have spent $400.00 at the laundromat because they can not get it fixed.