Minnetonka, MN repair reviews
All Reviews are from verified customers of Sears Home Services.21–30 of 244 Reviews
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The repair person showed up during the promised time slot. He did a very thorough job of not only correcting the current issue, but made some additional adjustments to the refrigerator (leveling it so the doors were more even) and checking on other items that might become an issue in the future and doing pro-active work to avoid them becoming issues.
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Expensive repair for a generic part but the tech did a great job with the installation and communication process.Hello there, I am glad to see we got this fixed for you. Thank you for taking the time to let us know how we did. Thank you for choosing Sears! ^CS
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Service person checked refrigerator and freezer and made sure everything was running as it should. He also cleaned under the refrigerator.Hello there, Thank you for taking the time to submit a review. I am glad to hear that you have had a great experience with our service. Thank you for choosing Sears and we can't wait to work with you in the future. ^CS
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Hello Peggy, Thank you for taking the time submit a review. I am glad to see that the technician provided a great experience. Thank you for choosing I know we can't wait to work with you in the future. ^CS
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Hello there, I am glad to see we got this fixed for you. Thank you for taking the time to let us know how we did. Thank you for choosing Sears! ^CS
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Hello there, Thank you for taking the time to share the kind words about our service. This is definitely what we like to hear in terms of our service and technicians. Thank you for choosing Sears for your repair needs! ^CS
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Hello Lowell, I am glad to hear that you have had a great service experience. Thank you for your feedback and we can't wait to work with you in the future. ^CS
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Technician did not want to spend the time to install all the parts the previous technician ordered after they had come out to diagnose the problems. Asked my why we were replacing various parts by name, had to tell him I had no idea other than what previous technician had told me. I suggested that the previous technician had written everything in service notes on the computer, he said he did not have his computer on. After he did open the computer and read the notes, began telling me how they are not right and wanted to know what I want done. I explained that there are problems in spite of him not seeing then at this time, the machine stops and it is reasonable the findings of the previous technician are accurate. He denies hearing a squeaking that proves the bad bearing, while I could clearly hear it. Then tells us we will have to sign a waiver because the machine is in the laundry room and not a wide open space. All previous repairs done on site had no issue with the space which not only has washer and dryer but across the room has a sink and counter, it is 8 feet by 9 feet. Whether just irritated or actually by accident, they pushed dryer, which is about 1 foot away from washer, up against the side wall and never moved it back. We now have a new noise coming from dryer never before heard, like a small jet air type engine. I would never recommend Sears service to anyone following this experience.Hello Mike, I am sorry this has not been taken care of. I would like to see if there is a way for me to assist you. Please check your email for further support information. Thank you for your time. ^CS
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Employee was very courteous and also friendly and knowledgeableHello there, Thank you for taking the time submit a review. I am glad to see that the technician provided a great experience. Thank you for choosing I know we can't wait to work with you in the future. ^CS