Ann Arbor, MI repair reviews

All Reviews are from verified customers of Sears Home Services.
4.2 out of 5 stars

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21–30 of 129 Reviews
  1. Ok service

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    Problem seems to be resolved
    MILAN, MI
    September 05, 2019
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  2. Poor communication

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    Very poor communication, dryer was not fixed. Was told to call an independent tech, even though the part was listed on the website
    MANCHESTER, MI
    August 16, 2019
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  3. Excellent technician! Lousy Sears scheduling policy

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    Sears Technician was Great! But Sears central scheduling policy is Terrible. Technician, once arrived, was perfect and professional and did an excellent job. Sears staff on phone and computer chat were also polite and professional. But Sears central scheduling policy is terrible! First, they give a time window of 7 am - 4 pm. Next, at 7 am, Sears still has no idea when technician will arrive that day. They say the same at 7:30 am, 8 am and 8:30 am. At 9am (2 hours after appointment window began) they say arrival will be about 3:30 pm. Actually tech arrived much later at 5:30 pm, and then did a GREAT job. But I had been waiting since 7 am, 10.5 hours. It's not the technician's fault. It's the fault of Sears service management and their scheduling policy. Sears ought to be able give a 2 hour time window, at least by the evening before appointment.
    ANN ARBOR, MI
    August 15, 2019
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  4. Poor service

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    No communication as to when the tech would be here, time range 7a-4p and he came at 5p without a call ahead. Looked at the dryer and said he couldn’t get the part and we should call an independent tech to fix it. My husband found the kit on the Sears website. So I have two service calls to have an independent tech complete the job. I had to wait a week for sears to come. Definitely would not recommend this service.
    MANCHESTER, MI
    August 09, 2019
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  5. Service

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    Always are nice and do a good job
    SOUTH LYON, MI
    July 20, 2019
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  6. Best Tech ever, Thank you John!

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    John did a great job,as always.
    TIPTON, MI
    June 28, 2019
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  7. Service on weight machine

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    Good job!!
    ANN ARBOR, MI
    June 08, 2019
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  8. Excellent service.

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    Ed explained to us what he was doing, and worked diligently until finished.
    ANN ARBOR, MI
    May 27, 2019
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  9. Super repair job

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    I could not ask for a more experienced person to work on my Sears tractor
    ANN ARBOR, MI
    May 21, 2019
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  10. Terrific.

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    Always call Sears.
    YPSILANTI, MI
    April 21, 2019
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