Brunswick, ME repair reviews

My 11 month old refrigerator (Kenmore Elite) stopped working on 7/10, the first two came on 7/23 and ordered a diagnostic test kit. It arrived and he returned on 8/3 and deemed it "fixed" (it wasn't), another tech came in 8/11 and ordered a compressor that was back ordered for 7 weeks, then discovered that it also needed a condenser that was rush ordered on 9/23. It arrived on 9/27 and we were then told that it could be installed on 10/16. When I said that was unacceptable they said 10/6 was the best they could do. I called the tech directly and he worked with his supervisor to install on 9/29. Sears told me that I did not qualify for a replacement - that 7-8 service calls with major parts was the threshold for replacement - 11 weeks with a non-working appliance was okay with them. The second tech was GREAT. The central office was USELESS AND APPARENTLY NOT AUTHORIZED TO BE HELPFUL We had previously purchased over a dozen major appliances from Sears in the recent few years.

Not the best service person we have had before. This guy was trying to sell himself to us n I'm not much in to that. I just wanted the job done

The problem with intermittent/vascillating oven temperature was diagnosed, parts ordered and fixed 2 weeks later. It works fine and I'm happy as a clam.

Me electric oven didn't work consistently, acted like had a snort; intermittent power loss. WHEN the tech arrived the oven worked fine. We ordered and replaced two oven control knob mechanisms. Oven continues to function fine.

The serviceman was efficient and polite. Because of scheduling he arrived much later than the agreed 1 to 5 pm start.

I had an appointment scheduled between 8 and 5 he didn't show up until about 6 but I'm assuming hw just had a bad day with other appointments when he got here he was quick and efficient and very nice and helped me out got my washer going and no time at all

Washer not spinning service man found the problem Pillow slip got between the drum and inner basket. Fixed running load before he left. He was very nice and explained any questions . I would have him come back again when needed .

Service man was professional, but very late. I waited from 1 to 5pm as instructed, but person did not arrive until about 5:30. He called about an hour before to say he would be late. It was not the fault of the service man.

They were ontime, told us what was needed, ordered the part, another guy came and installed the repair - all very efficient and fr4iendly

While it took four visits from the repair technician, our automatic ice maker/water dispenser was finally repaired. Not having the correct parts in stock to replace the original valve delayed the repair by 2 visits while the tech persevered to find an alternative fix to the problem.