161 Big Elk Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
John was great
John called to let me know he was on his way, arrived when he said he would, was kind to my pets and addressed the issue promptly. 5 stars for John. Sears was not very communicative, they gave me a 9 hour window in which the service tech might arrive, which would make it very difficult for someone who cannot work from home to fit the service call in around their schedule. Sears, it's 2023, you can do better at estimating arrivals and scheduling appointments. John, thank you!
Jennifer B, Elkton, MD
Dishwasher repair
James was very professional, he had the repair completed in a timely manner. He was polite and friendly.
Carole A, Elkton, MD
Customer focused
Conducted thorough inspection of the dryer, identified problems, and implemented or recommended solutions (within the limits of the contract). He provided professional service (unlike the previous tech sent by Sears). Knowledgeable and efficient.
Brian U, Elkton, MD
Professional and fast
Paul was super professional and friendly. Knew right away what the problem was and replaced on the spot in less than an hour.
Big Dade, Elkton, MD
