Cumberland, MD repair reviews

All Reviews are from verified customers of Sears Home Services.
4.5 out of 5 stars

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31–37 of 37 Reviews
  1. Excellent repairman

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    Repairman covered his shoes the minute he stepped into my home. He was clean and healthy looking, and to my delight did NOT reek of cigarette smoke. He methodically tested the range's ovens and talked to me about how they worked. The tutorial wasn't necessary but now I understand the workings of it and why I was unable to get a proper reading. It turned out there was nothing wrong with the range itself, it was "user error" (me). Thank you for sending this nice gentleman my way.
    CUMBERLAND, MD
    October 06, 2015
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  2. Good Job by service rep.

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    The service man once he got here was very good. The problem seemed to be in getting in touch with Sears to begin with. Went through numerous people & recording with getting cut off & not being called back. Only 1 person called back. Finally after 2 wrong parts, we got the correct one. Too much hassle getting the problem taken care of.
    LONACONING, MD
    September 25, 2015
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  3. Maintenance service

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    Serviceman was nice and informative, not happy that it took so long to get an appointment. I called the first part of July and didn't get scheduled for an appointment until August 20. I paid a lot of money for the additional warranty thinking maybe that would expedite things....NOT! The last time I had my washer fixed it took 3 weeks to get a repairman to come to my house. Yeah it did not cost anything to fix it, but I had to go to the laundromat and pay. Bottom line: the servicemen are great but the turn around time for an appointment stinks!!
    CUMBERLAND, MD
    August 25, 2015
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  4. Dryer lost power, had nothing

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    Last Wednesday, he arrived, it only took a couple minutes to find the problem. The repair was completed quickly and it's working great. He was Great, Thank you!
    HANCOCK, MD
    August 12, 2015
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  5. Above and beyond

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    The technician was here to check over my water heater. He did that and then asked if I had any other Kenmore appliances. He said he had time to check them. Of course, it cost me, but I thought I should take advantage of his expertise. He even put new hoses on my washer. Very pleased with his service.
    FROSTBURG, MD
    July 29, 2015
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  6. Very Good Service

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    Had service on several appliances and they were all serviced the same day
    BIG COVE TANN, PA
    July 14, 2015
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  7. Overall rating

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    June 17, 2015
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