Annapolis, MD repair reviews

The first visit to fix my appliance was sept 3rd 2019. 3 Visits later by October 30, 2019 the issue was resolved ( around 2 months). The service person was very polite and was responsive to my requests for information. The problem seemed to be the extensive wait for parts multiple times.

We got sold on a service plan because our compressor was bad in our refrigerator. Or was it the compressor? The guy had to order the compressor and had to come back. The compressor did not fix it. He then said it was the circuit board. He ordered it and another part. He came back but the circuit board was not delivered just the other part. He had to reorder the circuit board and come back again. Finally it was fixed but too many days wasted waiting for repairman. And we still really do not know if it was the compressor. Maybe we just got sold on the service plan.

Service man was rude and complained most of the time. At one point he brought in the wrong tool from his truck because he was on the phone with his brother. He also said he did it wrong and had to do it again and not to call him if it didn’t work.

My scheduled repair time was between 1-5pm so I had to take half the day off from work and arrange for someone else to pick up my kids from school. I called Sears at 4:30 to check the status of my repair and was told my repair time had been rescheduled from 6-8pm! The technician arrived around 6:30 and was courtesy and efficient. The part was a $20 fuse and I questioned if labor charge was customarily over $225 per hour. The total repair took less than 30 min and my bill was $246.00. Technician explained Sears has set prices for certain repairs. I feel like $225 to replace a blown fuse is outrageous and unfortunately will not be using Sears home services for any more of our appliance repairs.

Scheduling easy.

very knowledgable. Good work.

Came in and fixed the problem quickly and even stayed after hours

Our dryer stopped working on a Sunday. The Sears technician was able to come the next afternoon and fix it in about 30 minutes. We will definitely call Sears the next time we need appliance help.

Always fixes my items

I was pleased with the service