Annapolis, MD repair reviews

Priceless Appliance Services is far more professional and experienced than A&E Repairs. Priceless workmanship reminds me of the “old Sears” services when workmanship and customer service was paramount

We had our regular maintenance service restarted after a period of time in storage. The techs were thorough and efficient. Awesome job!

Arrival time kept getting updated later & later but technician still an hour late. He seemed annoyed that we had unplugged appliance although no one had advised otherwise!

My technician was very thorough in diagnosing the issue and took care of it. He got us up and running quickly and was extremely professional. Would absolutely use them again.

Our washer started rattling making noises and not draining last weekend so I scheduled a repair as soon as I could. Had to wait a week to get someone out to take a look. The rep opened the filter that I had said I already cleaned, and then ran the washer empty. I said that the issue is when there are clothes in it, that it makes a grating sound and does not drain. He was adamant that it was just the pump and I disagreed and said it was in addition to a possible pump issue. I began a short wash with towels in to prove that it is not working. Instead of being taken at my word, the rep repeatedly ignored me and said it's just the noise of the water pump and then tried fear tactics to try get us to sign up for a warranty plan claiming that replacement parts can cost up to 1800 a part. He charged us 99 for the diagnosis, claiming that it was working without issue, and an additional 157 for "labor" where none was had. He didn't even stick around to see how the load of washing did before he left despite my repeated comments that it was not working. He charged us the 157 for labor he did not provide. There is still something wrong with the washer. I had to drain the washing machine as it stopped running midcycle yet again, and had to run to a laundromat to address the half washed items. I am very disappointed in the lack of service that was provided, and will not be using this service ever again.

Professional

We had an extremely rude maintenance tech who did not resolve the problem. We had to wait 2 weeks for the initial appointment. After the tech did not resolve the issue we had to wait another week for the second follow up appointment. The tech arrived and said that he knocked on our door but we were all home and did not hear a thing - and we had been waiting for him. We contacted Sears and asked him to return. They said he would but no one ever returned. Very dissatisfied with the level of professionalism and service.

Tech was great.

He did not tell me anything about what he did to check over refrigerator. Was in hurry to leave

Very impressed with the Repairman. Very knowledeable, precise, diagnosed my issue and it was repaired immediatly. I was without my refrigerator 2 weeks and the Sears repairmanshandled it immediately. The frst guy was very confused, i chose him randomly.... It is always good to get your refrigerator back... I will definitely use Sears again.