Springfield, MA repair reviews

Because this Tech was smart enough to bring the actual part I needed replaced on my Washer, he was able to fix it that day. The part I received in mail by UPS, was the wrong part, so I would've had to wait again.

The service guy was not very helpful and he did not seem to be very knowledgeable , I was so disappointed that I cancelled my warranty if that is the kind of people you use I'll pass.

disappointed-I had to clean the mess on my kitchen floor?

Technicians were great. Parts had to be ordered couldn’t get appt quickly. Parts were in my house for 7 days during which time refrigerator stopped working and loss all my food. Then had to go 3 days without refrig with parts in my home. Very frustrating. I had routine maintenance done last August mentioned build up of ice on back wall was told it was normal. Now tech tell me that was a sign of the problem. When they checked records they saw it was a laundry tech that did my maintenance. I feel this could have been avoided it dealt with then.

Keith called and said when he should be arriving. Very courteous. He explained how things worked, which I liked. It's always good to understand how things work. He came in and did what he had to do and that was that.

Technician was professional & friendly. He did a great job!!