Holyoke, MA repair reviews
All Reviews are from verified customers of Sears Home Services.11–20 of 50 Reviews
-
They came the next day and it was right before the holidays. I was thrilled with the service and professionalism.HI ELEANOR,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
-
When I called to ask for a service on my broken dishwasher the initial person who was sent to my house could not fix a dishwasher. Then an appointment for an actual service technician had to be rescheduled for a later time. That did happen, but I wasn’t included when that appointment was scheduled so it was set on date and time which wasn’t convenient for me. The reason for the initial mixup (someone being sent to my house to fix a dishwasher that didn’t know how to fix a dishwasher) was because the person on the phone could barely speak English and I could not understand what they were saying so there was a communication breakdown. The technician who eventually came to my home, knowing that they were coming for a warranted piece of equipment... which means you all know what the equipment is... showed up with ZERO parts to fix that piece of equipment. I had told you all over the phone what was wrong with it, but still the technician showed up without “ The most common part that breaks” (in his words) in reference to this particular issue. The technician had to leave not having fixed my dishwasher because he had to order the parts that he should have come with... parts that were eventually sent to my house. I fixed it on my own... you did nothing, besides order a part that the technician should’ve shown up with in the first place, oh and waste my time. You did that really well.Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
-
My dryer wasn't working. Repairman arrived on time, checked things out, went with me down to the spidery dark basement, diagnosed the airflow problem, and cleaned out the blockage.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
-
He was very nice and knew what he was doingHello Linda, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
-
He was honest, knew his stuff. I trusted him not to do something unnecessaryThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
-
Same day response initially. Tech tried simplest repair and said to call next morning if it didn't work. It did not work and no appointments are available now for 3 weeks. Waiting to see if refrigerator and freezer would cool cost us the entire contents which had to be dumped.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
-
Good Job !Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
Did job as expectedThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
-
The service technician was very professional. Great service!Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
-
Quickly identified problem