Burlington, MA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.5 out of 5 stars

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  1. Will use again in the future

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    Easy to book and my repair was done quickly. The only issue I had was my window for service was 1 to 5pm and the technician didn’t arrive until 7pm, He called me at 4:30pm to state he may not arrive until 5:30pm. Although I appreciated the call it was the only call I received. I had to call at 6:50pm to make sure they were still coming. I basically wasted a day waiting, which is frustrating. The technician was great though. Very professional and quickly diagnosed and repaired the problem.
    BURLINGTON, MA
    June 02, 2019
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  2. Great repairman really knew his stuff

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    My lawn tractor wouldn't start. Turned out it was infested by mice who had packed the starter motor with leaves and grass. The repair man was fast and quickly resolved the issue. He was friendly and explained everything. He even changed the oil and put in new blades. My only complaint is Sears can not give you an accurate estimate of arrival time. My windows for arrival was between 8:00 AM and 5:30 PM. He actually arrived at 5:45 PM after we waited all day. Not his fault but Sears should have a better way of tracking so you don't have to waste a day waiting.
    LINCOLN, MA
    May 19, 2019
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    December 29, 2018
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  4. Great Service

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    Diagnosed problem with microwave and serviced dishwasher.
    CONCORD, MA
    December 24, 2018
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  5. Excellent Service and opn time.

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    The only thing that was missing was He did not have the part for my fridge and He ordered it.
    LEXINGTON, MA 02420
    December 16, 2018
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    December 08, 2018
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    October 14, 2018
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  8. Great service

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    I am please with my dryer that was previously fixed
    BILLERICA, MA
    October 02, 2018
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  9. excellent service but missing spare parts

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    the process required ordering fuse which delay repair by a week
    WINCHESTER, MA
    September 29, 2018
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  10. Good service

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    I recommend Sears service even though this is the third attempt to repair my refrigerator!
    WOBURN, MA
    September 17, 2018
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