Shreveport, LA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 151 Reviews
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Three of the four parts came quickly, the pump never came in. Call center was unable to help me to locate pump. The call center operator said would make it an escalated issue and call me back, never happened. The same issue happened with serviceman. The serviceman put three parts in and said he hopes the pump is strong enough. This whole ordeal lasted 3 months. If I would have known the pump was not ordered and or didn't need pump this would have been a much pleasant experience. Not Happy.HI LETHA ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The technician cleaned out blower vent which consists of removing 8 screws & took all of 10 minutes and charged 268$ again they did not replace any parts at all.Hi Earl, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to Pricing. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I WOULD LIKE FOR TO YOU TO POST MY COMMENTS REFERENCE MY SERVICE EXPERIENCE WITH YOUR AV/HAVC SERVICE AND SERICEMEN. SERVICE CALLED BEFORE ARRIVING AT MY HOUSE TO SEE IF I HAD/HAD SOMEONE TO PULL THE UNITS FROM THE WINDOW/WALL FOR HIM TO CHECK/SERVICE THEM. IF NOT HE WOULD NOT COME TO OUR HOUSE TO RENDER SERVICE TO THE UNITS AND HE DID NOT SHOW UP.....SO WE STILL HAVE NOT GOTTEN SERVICE TO OUR AC UNTIS....WE WILL HAVE TO FIND AND INDPENDENT AC SERVICE TO GET OUR UNITS SERVICE …. WE ARE PAYING SEARS FOR THIS MAINTENANCE SERVICE .. WHEN I CALL IN FOR SERVICE I AM REFERRED TO PEOPLE THAT WORK HOME THAT SHOULD CALL ME BACK AND TO DATE I HAVE NOT GOTTEN THAT CALL …. PLEASE NOTE IT IS H O T / HOT IN LOUISIANA JUST LIKE IT IS I'M SURE WHERE YOU ARE …. THE REASON WHY I HAVE THE MAINTENANCE CONTRACT WITH SEARS IS SO I WOULD NOT HAVE TO GO THRU MATTERS SUCH AS THIS …. IF YOU NO OR HAVE THE SULITION TO THIS SITUATION PLEASE LET US KNOW … WE DON'T NEED EXCUSES …. I WANT SULITIONS … YOU ARE GETTING MY MONEY AND THAT DOES NOT COME EASY …. EITHER REFUND OR GET ME SERVICE … CUT AND DRY …. PLEASE PUBLISHHI FLORIDA ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Happy I used this service companyHI JOANN ,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Good serviceHello Mohammed, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Technician made immediate repair and appliance is working it should.Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Have had numerous problems with refrigerator, hopefully this repair solves past problemsHi GLENN B ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Ice maker went out and started working by the time the tech arrived. The tech could not answer any of my questions since it was working again. Just wanted something to go off of if it did it again and sure enough it has broken down again.Thank you so much for taking the time to share your experience and feedback with us. We are so sorry to hear that this happened. We would like to look into this more on your behalf, we will be reaching out to you via email requesting more details. Thanks!
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Professional
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The job was completed