Vernon Hills, IL repair reviews

All Reviews are from verified customers of Sears Home Services.
4.2 out of 5 stars

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201–210 of 235 Reviews
  1. Overall rating

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    March 24, 2016
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  2. Overall rating

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    March 05, 2016
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  3. teck checked washer

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    Everything he checked seemed to be acording to spections
    DEERFIELD, IL
    March 05, 2016
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  4. Refrigerator repair

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    I was very pleased with the service received to repair the freezer light switch.
    VERNON HILLS, IL
    February 22, 2016
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  5. in and out

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    I used them to fix a dryer that was slowly becoming an air fluff only machine!
    PALATINE, IL
    February 06, 2016
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  6. Great service!

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    The service technician was polite, helpful and fixed our problem. I would highly recommend Sears for service.
    DEERFIELD, IL
    January 28, 2016
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  7. Overall rating

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    January 23, 2016
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  8. Parts availability!

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    Once a customer fills out the online service request and list the problems with the appliance your service department should already be able to determine the most probable part that needs replaced. Yet when your tech showed up he did not have that component on his truck. He did not even open the oven or do any troubleshooting. He did work on his laptop computer and ordered the part that he thought had gone bad. Why not show up with the part or parts that way you only have to make one trip. It is after all appliance repair, not rocket science. Also as I am typing this review, your instructions are blocking half of the block I am typing in and there is no way to hide them from view. When you put you cursor in the block to type, the guidelines pop into view.
    LAKE ZURICH, IL
    December 31, 2015
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  9. Overall rating

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    December 07, 2015
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  10. Good repair but terrible service

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    They called me the day before the scheduled visit. Asked me what was wrong with the washer. Based on what I told him he said he needed to order a part unless he could find it within the Sears service department. He works for an outsourced company. If he could not find it the only reason to come out is to unlock the top of the washer so we could remove the laundry in it. I would think he should come out to verify he needs the part. I said that my wife would like to get the clothes out since it has been in there for 2 days already. He said he would call me back. I recieved no call so I called Sears the next day at noon when someone supposed to be then by that time. That is when I learned the repair was not going to do the service and they gave me the number to the other repair company. I called and was told that they do not service in my area so they gave it back to Sears. Wrong. They found out that I am only a half hour from their office and the part was ordered and should be here Thursday but no one would come out to open the top door. The clothes will be OK do not worry. So I was hoping they would be out within a couple of days. To summarize this they came out after the clothes was locked in for 9 days, and repaired the washer in about a half an hour. There is more to this but I am tired of typing.
    LINCOLNSHIRE, IL
    November 30, 2015
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