Sears Home Services
appointment lookup logoAppointment Lookup
telephone logo618-937-8483
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsResource Center
RepairHome WarrantyHome ImprovementClean & MaintainShop PartsResource Center
appointment lookup logoAppointment Lookup
  1. Home
  2. Locations
  3. Illinois
  4. Harrisburg
  5. Sears Appliance Repair
  6. 601 N Commercial St Ste 10
  7. Reviews

601 N Commercial St Ste 10 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4/5 (4 reviews)
Personable and knowledgeable
August 05, 2023
Overall rating

Jeffrey T fixed my ice maker and told me what was causing the problem. Very professional and knowledgeable.

Janice S, Harrisburg, IL

washer repair
July 26, 2023
Overall rating

Christopher was competent, efficient, and super nice. Unfortunately I can't say that for the people I had to go thru to get the service scheduled!!! They - for the most part - were less than helpful and I could barely understand their speech. I spent 45 minutes on the phone and talked to 8 different people to set up this appt. and found out it was not scheduled after all and had to call again on Monday - that person was knowledgeable and scheduled the repair for me. NO customer service I will never buy Kenmore products again!!!

Peggy B, Harrisburg, IL

Wonderful!
July 26, 2023
Overall rating

Chris was great! He came on time and worked quickly to get the job done. Thank you for your hard work, Chris!

Kimbra C, Harrisburg, IL

Nice young man but lacking abilities to do repairs alone
September 15, 2023
Overall rating

My one year old Kenmore Elite refrigerator would not dispense water or make ice cubes after I changed the water filter with another Kenmore water filter. Service technician was a young man who lacked the strength to move my refrigerator alone and his "repair" techniques were questionable. I had to assist in moving my refrigerator, the service technician used a pair of pliers to strike my NEW Kenmore water filter repeatedly to try to clear any possible filter clog. He used a pair of side cutters to cut the plastic water lines instead of the Craftsman brand cutter that I provided him with. Was not customer service oriented and provided inaccurate service information to Sears about his work. I am still trying to get a refund on the fee that I had to pay despite having a "protection agreement" on the refrigerator - valid until June, 2025.

John M, Harrisburg, IL

Customer service response - Hi John, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.

Sears Home Services on September 16, 2023

Average Rating: 4/5 (4 reviews)

Showing 1 - 4 reviews

See all details for 601 N Commercial St Ste 10