Gurnee, IL repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

Sort by:
141–147 of 147 Reviews
  1. Terrible Service

    Overall rating

    see details
    The customer service reps in the installment department were very rude and when I asked to speak with a supervisor/manager I was told I would be on hold for 20 minutes. I purchased a hot water tank and was told it would be delivered to my home on Friday, 8/21 and that a tech from a 3rd party company (Galaxy) would come and install on Sat. 8/22. I was told I would rec'd a call from Sears on Thurs with a timeframe of when I can expect the delivery. This was important because I do work and I needed to know if I was going in late or leaving early. I didn't get a call and I called three times Thurs night before someone was able to tell be that the tank would be delivered by Galaxy when they came to install on Sat. If Sears would have called me with an update on my water tank I would not have spent 30 minutes on the phone on Thurs.
    WAUKEGAN, IL
    August 25, 2015
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  2. Long wait for service

    Overall rating

    see details
    There are some appliances that if they break down, you can still function/work around them. Then there are appliances that are not easily worked around -- refrigerator and dryer are two of them. To have to wait 9+ days for repair is unacceptable. For part of the reason for the wait is ordering parts for your own brand of appliances, is unacceptable. And, as it turns out, the 9+ day repair took 15 seconds to fix. If Sears had sent the correct part in the first place, I would have been able to fix it myself within 3 days. I also asked if the repairman could switched the door from opening to the right to opening to the left. He didnt.
    WAUKEGAN, IL
    August 12, 2015
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  3. Service was excellant

    Overall rating

    see details
    The service person was very polite, well experience, and cleaned up after himself. He did not leave a mess. The only problem I have was the repair cost of $191. I feel that the part only costed $48. Why did it cost $143 to replace a part and it only took 20 minutes.
    BEACH PARK, IL
    August 05, 2015
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  4. Overall rating

    see details
    August 03, 2015
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  5. Overall rating

    see details
    July 23, 2015
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  6. Refrig Repair

    Overall rating

    see details
    Exellent serive. My frig broke down and had same day service. Other than the price being a lot more than expected. The service guy was excellent.
    NORTH CHICAGO, IL
    June 18, 2015
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  7. Efficient Service

    Overall rating

    see details
    I got an appointment on a day that I selected. The repairman called when on his way and completed the job with knowledge and efficiency.
    GURNEE, IL
    June 16, 2015
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse