Chicago, IL repair reviews

All Reviews are from verified customers of Sears Home Services.
4.1 out of 5 stars

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191–193 of 193 Reviews
  1. finally fixed 1 problem

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    Gasket on freezer door kept coming off in corner had to be replaced 3 times, this tech finally got it right, now if I can get them to fix the Icemaker so I can get cubed ice, not just crushed, it would be great.
    CHICAGO, IL
    July 23, 2015
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  2. Terrible downtime, for simple parts not on truck

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    why wasnt the parts on the truck the first time repairman got here, simple ign. glow plugs should have been on the truck and repairs would have been done on time. Why did i have to wait another week for parts to be mailed and then installed. Repairs great downtime terrible.
    CICERO, IL
    June 29, 2015
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  3. took too long

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    Initial repairman said he needed parts and would come back later in day. one part was delivered to our house and later in day, maybe a few hours after the repairman said he would be back, he called to say that a reschedule was needed til Friday, two days later. After waiting on Friday, one hour or so after scheduled time with no repairman, I called and was told that the following Tuesday was the time. New repairman came on Tuesday, found that the problem was not as originally thought, and needed other parts. That return was scheduled for next day. Finally came and was completed. seemed to be a drawn out process, with a mistake on your part as to reschedule time.
    CHICAGO, IL
    May 06, 2015
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    Hi, Lee. We regret to hear that your repair experienced delays. It is not the way we want things to go. Thank you for your feedback, as it will help us improve our services.
    Member Services on June 02, 2015