Des Moines, IA repair reviews

A day before it was supposed to be fixed I rec6an email stating the part was on backorder and it would be 18 business days before it arrived. I contacted Sears after day 25 because no one got back to me. I was told they didn't know where the part was. At this point I told them I wanted a refund because I had been charged in full for the completed repair. I was then told I would be contacted again within 48 hours by another department regarding the refund, that was 5 days ago. Still waiting for the call. In the meantime, I've hired another company to fix my elliptical. Terrible experience!

I was very impressed with the call center person, Jodi. She was very helpful and knowledgeable of the products and arrival time of the ordered part. She kept me informed of everything that I needed to know and followed up when needed. I appreciated her high level of communication as it made me at ease when working with your company. Very impressed with the service person as he completed everything in a timely manner.

The fan needed to be replaced on my refrigerator. Two repairman came. I assume one was an apprentice. The replacement was extremely fast and efficient and it has worked perfectly ever since. I was very impressed.

Tech did a good job- was thorough in explanation of diagnosis and necessary repair needed

The technician was thorough and friendly.

Am happy with how quick they were

Not done Didn’t do what I ask

Washer still not working after 5 weeks. Parts on order agin. Then schedule another tech visit. Techs are good but Sears washer is a piece of junk.

very good service very helpful

My job was completed in a timely fashion