Waterford, CT repair reviews

Great service!

We put ourselves at risk because our refrigerator was making unusually loud noises. Yet, the tech said it was because there was some cat hair around the side of the unit. My husband vacuumed the unit and took the back off. The compressor had no dust or hair on it. The tech left and the refrigerator is still making the noise. The tech did nothing. Very disappointed.

Technician called ahead, was on time and did a great job!

On time great job thank you

I was charged $539 dollars for time and repair and a cheap part on my Refridgerator, this guy keep trying to sell me a repair plan. He did NOT fix my problem, he replaced one part and defrosted the unit told me it would be fine set both upper and lower at a 4, said leave it there. It wasn't keeping any thing cold, Freezer and Fridge are too warm, I have thermometers in them, its way to warm he did a lousy job i want a refund so I can buy a new Fridge i will NEVER use a repair man from Sears again, it's all about money and repair plans for you guys, I don't want that guy back in this house, he obviously doesn't know what he's doing, i got screwed. Total waste of money, I trusted him even with the ridiculous price, never again refund please. He was all about selling an appliance repair plan. And then he wanted to charge me 50 bucks extra to vacuum the bottom coil. Nope i did it myself. Call me to fix this problem. I will not accept that man back in my house.

We had a window of between 8 and 5. That was never narrowed. Waited all day and the tech finally arrived at 5:15

Mike has been in our home a half dozen times over many yaers, and as always he provided the best possible service this time to our microwave. He found the problem quickly and has ordered the replacement part necessary to complete the repair. Thanks Sears.

We had two service calls for four leaking dishwasher. The technician thoroughly inspected the machine and ran it several times. It turns out that the issue was the new Cascade dishwasher pod that was doubling the rinse aid which was causing oversudsing. Now works great with no leak.

Service person didn't even look at the washer. He used computer to diagnose problem. Said motor burned out but the machine was still running.

Sears sent a technician to fix the leak in my washing machine, but the it's still leaking.