Milford, CT repair reviews

They came ordered the part and was repaired within three days

Very difficult to get a customer rep on the phone or thru Web chat. Average wait time 45 min. Online support was just as bad. The website did not help answer questions or set up appropriate appointments. The repairman showed up 1 1/2 hrs after scheduled 1-5 pm slot. No update on late arrival. Tried to track him per confirmation email directions but that didn’t work. Very frustrating. When he arrived he was professional. I don’t think I will buy another appliance from Sears. I have always enjoyed shopping in Sears

Tech was too quick to diognose

Our range, though fairly new, needed to be checked for temperature accuracy and timing. Pilots were also adjusted.

Our Sears service call was handled exactly “as advertised” when purchasing a warranty protection: professionally competent, communicative and on time. The a/c is now clean, cool and quiet.

I asked for maintenance service for all of my appliances at one time. I’m sure glad I did. Super nice guy. Very thorough.

Sean got my mower working like new!

did a thorough job checked everything

the technician called if he was going to be late but all in all did a good job

Refrigerator is still not fixed, especially with a brand new door☹