Santa Maria, CA repair reviews

Sears employs excellent local service technicians, but the infrastructure used to arrange “appointments” is severely dysfunctional. Twice I made “appointments” and no one showed up. Representatives of Sears in overseas call centers informed me that no-one had showed up to the appointment because no one was available. Then why did Sears offer the “appointment” time to me in the first place? In frustration, I performed the repair myself. A week later Sears informed me that I had a new “appointment,” which confirmed my growing sense that they don’t understand that an appointment is a mutually-agreed-upon arrangement. I called to cancel this “appointment” and was told by a call center rep that it was canceled. Now I have received an email asking me to rate the quality of service during this “appointment,” which Sears should know did not take place. This whole experience clearly shows how little communication there is between the different wings of Sears’s repair operation. Next time I will perform the repair myself or hire a local repairperson directly.

The tech was great did a great job and the parts came fairly early but 3 weeks give or take to get someone there I hit it moved up had to call twice and then wait another 3 or so weeks or more to have it put in when I got the parts about a week called to see if I they had a earlier appointment they said since I got the parts they have to cancel my appointment on nov 18 and push it to dec 2 not very fast service

We have beef without our fridge for going on three months, this time, and are unconvinced more then our share. Please help us.

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Repairman was helpful and professional

After 2 hours of work replacing compressor and condensation coil, the fridge is still too hot. Things in freezer won't freeze. Waited for 2 months and endless number of phone calls. Worse service ever.

When I called I had also wanted all my appliances serviced. I know I called on my dish washer but before I hung up I told the person I was talking to that the technician was going to be here lets set it up to service all my appliances she said ok

I used them 3 days ago and the technician was nice and knowledgeable, but the time management is very poor. My appointment was between 8:00 am to 12:00 pm and the technician didn't show up until 1:00 ,pm. I have things to do during the day and no time to sit around waiting for people to show up.

The service was excellent . Trying to call in to request service was absolutely horrible. I waited over 2 hours and then the call was dropped. I called back again and waited 1 hour and that call was dropped. The next day I called in early and waited over 1 hour. After 1 month my washing machine was fixed and it works.