Santa Clarita, CA repair reviews
All Reviews are from verified customers of Sears Home Services.11–20 of 212 Reviews
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Very happy with the professional Sears serviceThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I will never use them againHello Darlene, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Tech arrived 45 min after my window. He cleaned the area around the compressor that should have been cleaned during my prior PM visits. How is it that a less than 4 year old fridge breaks down. Part is warranted by labor is not? I have to pay $500 to fix a less than 4 yr old fridge.HI ALVARO ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I used them last week and I’m very glad I did.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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He was polite, helpful, professional, and I am happy he fixed the problemHello Janet, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Got parts replaced and was left to trash old parts and still my fridge is not working.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Knowledge & courteousHi WENDY ,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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This is and has been the worst experience I have ever had with a corporation. Do not buy anything especially and appliance from Sears.Hi Meg, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We would like to provide you with some assistance regarding the Refrigerators issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
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I have been without a refrigerator for almost two months. It should not take this long to get a repair job done. Too many cancellations and reschedules. I know we are going through COVID but I don't think it should have taken so long.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The refrigerator went out the last week of March while the stay at home order was in place. I called and the 1st appointment wasn't until April 7th, the tech was here and didn't even pull the fridge out to look at the cause just told me it was the compressor and the parts would not be as good as the original but he would order them, said it would take about 5-7 business days. After 2 weeks I called and was told because of the stay at home order it will take longer. Then after 30 days I called and was told the original tech company was not going to fix it and said that Sears had been notified to call me. After at least 1 1/2 hours on the phone Iwas told my case had been escalated and a rep would call, that never happened meven after 2 more calls, then I mentioned I had the replacement option in my policy, that was when they finally sent out another tech that was able to order the parts and it was fixed within 2 weeks. Took a total of 3 months.Hi Teresa, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.