San Jose, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 280 Reviews
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It's took almost two months to get the parts to fix the washer (drum, basket & plastic gears). The Technician came on the 19th and the washer is still making the same noise. (Sounds like the washer is crying). I've tried numerous time to contact the repair technician and they keep sending me to nowhere. Haven't received any response from them. Washer is still defunct. Please contact your service repair department to "FIX" or send me a new washer.Dear Marcella, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Did very poor work.Dear Adela, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I wait 24 hours as technician instructed but but there is still no cool air. In fact, inside the fridge is quite hot inside the fridge.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Service Technician did a geat job.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Another appliance company couldn't repair my refrigerator after 3 trips; the tech from Sears quickly identified the issue, fixed it in minutes and now we have ice again.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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My freezer was running between 7 and 17 degrees. Refrigerator was at 40. Sometimes it would get better and then return to running hotter than it should be. The technician took time to evaluate the situation and determined that the coiles under the refrigerator were dirty. He cleaned them out with his vacuum and the problem seems to be solved. He told me next steps if this doesn't work. I felt like his analysis gave me all of my options should this not solve the problem. He came up with the least expensive option but also provided me cost comparisons should I need further assistance. I felt he did a thorough inspection of the total machine to make sure there were no other issues based on a visual inspection.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Checked the refrigerator and explained what he was doing.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Very professional, nice personality and explained everything very well.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears PartsDirect for your part needs!
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The knowledgeable repair really helped me out.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
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I’m not sure why I’m getting this survey, the service hasn’t been completed.Dear Ernie, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.