San Jose, CA repair reviews

Never come on time. Even not solved problem in seven months Never ever take or buy appliances from sears

Very honest, reliable, and timely.

Well done. Thank you Mr.Cao

great work

I have spent over 10 months and numerous visits from Sears Home Services and there has been no resolution. Every time I call - the wait time is long. I have a MSP and called protection services and they keep transferring me so i cant talk to anyone about replacing the machine. Worst Service EVER!

They came a week ago good service

I waited 2 weeks for parts to arrive and for an appointment to install said parts. On the day of the appointment Sears called and cancelled my appointment - with no notice. Note that I had already arranged my schedule to a accommodate the 4 hour (!) service call window. I was then told that the next available appointment was 3 weeks out - unacceptable! Sears cancelled - so Sears should have found a way to get a service technician here with a few days. The personnel that I tAlked to about this were completely unhelpful - they will say and promise anything to get the customer off the phone but there is absolutely no follow through or commitment to providing service that comes anywhere close to the ‘exceptional’ service that is mentioned when they answer the phone. To say that I am dissatisfied customer is an understatement and this experience will certainly make me think twice before purchasing another Kenmore product or calling Sears service.

Was very professional and know his job well.

the technician was very corrteaus and took care of the issue quickly and explained everytthin

i used them 3 days ago. very knowledgeable, good service.