Sacramento, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 381 Reviews
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Very. Good serviceDear Marilou, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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When the Service person checked out the machine, since Maytag has changed hands, he told me no spare parts are available. so I spent $99 to find out there is no solution to my problem. I feel with my request for service on an out dated machine I should have had that information upon my request for service. It would have saved you time and me money!HI JOYCE ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Great Service TechnicianHI LINDA ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Overall, things went well. The technician arrived within the 4-hour window specified. I had already done the research on the error code my dishwasher was presenting, and he looked it up to confirm. The reason I'm giving less than a 5-star rating is that I didn't appreciate the pressure to buy an appliance warranty at the end of the service.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Bob checked the dryer that wasn’t heating. It wa the coil. He drove across town to get the part. The dryer was repaired that day!Hi Chere, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Bob checked out the washer and found an olive sticker that had prevented the washer from draining from time to time.Hi Chere, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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All I get is more sales pitch. The technician not very interested in repair my problem, wants more money to fix it. The $169.00 I paid got less than fifteen minutes. I will never buy another Sears appliance again. They don’t back up their product. I have the refrigerator for only two years.HI THOMAS ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The appointment was easy to schedule and the technician was prepared with parts to fix my dryer. We’ve had the washer and dryer for 18 years and this was the first problem.Hi Nancy, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Came out quickly accommodating my schedule.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The repairman arrived in a timely manner - 1 hour into my 4 hour scheduled window. He was pleasant and nice. However, the repair took much longer than I expected because the technician took a while to diagnose the issue and then had to take lunch and track down a part before he could finish. (When the work was finished, it was about 20 minutes past my scheduled 4 hour window.) Nevertheless, my oven is now fixed, and I have been using it for a week with no problems. And really, that's the most important part, right?We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!