Sacramento, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 439 Reviews
-
Great service once the Repair Person arrived to do the work. The Sears Repair Appointment Process to get information, set up an appointment, and have the repair scheduled in a timely manner is below average. The ratings below only refer to the Repair Person who diagnosed and completed the repairswe are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us with your name, address, and phone number associated with your account. Thank you.
-
I was charged $392 to replace a lid lock. The washer was only 3 years old and cost $800. I had to ask the tech to wear a mask. He wore a poor quality cloth mask. He brought a trainee with him increasing the time to repair and COVID exposure. I will never buy another Kenmore brand appliance.Dear Nicholas, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at Homeservicereviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
-
He was very thorough in explaining my dryer problem and had to order parts and make another appointment. All was very pleasant and professional.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
same as alwaysDear Darrell, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
-
Adam explained what he was doing, and why.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears PartsDirect for your part needs!
-
I always had outstanding service technician from Sears. The only AC technician I will have service my AC unit.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
All around good experienceDear Pat, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
-
Unfortunately this was a reoccurring problem and the issue recurred later in afternoon following the repair service. However it works intermittently which it was not prior to this last repair service. So it was working when the repair tech left after to tests.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
-
Our washing machines was broken. Making a terrible sound. Service man had the part in his truck. Completed the repair efficiently.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
-
I called to add the insurance like tech said and now they are telling me. DifferentDear Esperanza, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.