Sacramento, CA repair reviews

Professional and experienced

Very good service

From the time I called about my dryer stopping their operation was helpful, knowledgeable and communicating with me via texts etc. I was confident they were keeping appt and they had parts to repair my dryer. I was a little worried when I used it the next day but it all seemed to work out.

Abdul not only fixed my 25 yr old Kenmore washing machine expertly, but did maintenance on my 25 yr old Kenmore dryer as well. Both units are like new now. He was exceptional and had complete confidence in his abilities. Abdul is definitely an asset to A&E/Sears services…

Abdul came at stated time and stayed 3 hrs. He repaired my 25 yr old Kenmore washing machine expertly. He had the two parts and explained what was involved. Had complete confidence in him. He also did maintenance on my 25 yr old Kenmore dryer and removed lots of lint. Because of an accident I had, Abdul even cleaned up under appliances and around the floor which I couldn’t do. I hirely recommend his expertise, reasonable price, and thoroughness. And would definitely call him and A&E services/Sears again.

Lawson was tech for HVAC (heater) annual service. He not only did great work but went the ‘extra mile’. Very helpful man! Great listening skills and willing attitude! Really a stand-out employee!

Unacceptable level of service. Need cancel and refund plan in entirety. 916-416-0598 to discuss Your clerks never answer the phone. On hold for hours

Provided model and serial numbers and description of refrigerator failure to virtual repair representative to insure parts were available prior to appointment. On-site technician had no knowledge of this previous communication and conducted no diagnostic or repair labor—only stated that one part that might be responsible for failure was no longer available when he checked on his cell phone. He suggested unplugging and replugging the power to the refrigerator which we had already tried before scheduling a service appointment.

Great service once the Repair Person arrived to do the work. The Sears Repair Appointment Process to get information, set up an appointment, and have the repair scheduled in a timely manner is below average. The ratings below only refer to the Repair Person who diagnosed and completed the repairs

I was charged $392 to replace a lid lock. The washer was only 3 years old and cost $800. I had to ask the tech to wear a mask. He wore a poor quality cloth mask. He brought a trainee with him increasing the time to repair and COVID exposure. I will never buy another Kenmore brand appliance.