Pleasanton, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 156 Reviews
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I used them a week ago and I’m satisfiedDear John, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The repair guy was nice but why did I have to pay for resetting the codes in the machinie ?Dear Michael, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Technician wasn't able to open my stove top so no service as rendered. Even called in second technician for assistance. Still had to pay for service off course.Calvin, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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First visit on 12/15 tech was late, did not open the washer to analyze leak, said nothing was wrong and left. Second texh Rafi on 12/18 was outstanding. He replaced the leaking part and fixed the problem.Dear Robert C, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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My washer got stuck during drain cycle, couldn’t even open door to unload clothes. Sears responded with an appointment 2 days away. Repairman was very prompt, knowledgeable, and quickly diagnosed problem. Offered several options for repair.Hello Barbara, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I paid $550 for parts and labor and the same problem still exists...I am very unhappy.Hi Edward, We have checked our records in regards to Service Order # 40506620 and see that Service was scheduled for 12/03/2020. We request you to please wait for the Service to be completed for one of our technician to resolve the issue.
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Fridge repairWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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My dryer is a rock star!Hello Tamara, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I use the washer 4-6 times a week and 40% of the time it does not spin correctlyHello Tamara, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I am happy that they came for the second time .We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!