Pleasanton, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 167 Reviews
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FIXED INITIAL PROBLEMWe are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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Never use againDear Member, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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pleasant personDear Ivan, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Thank you, Bob k Sears Member Services
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Only took 20 minutes to complete workWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I place a claim, technician arrived and said nothing was wrong with my dryer. Asked me for $109 check for the visit. I told him I had the sears home warranty plan. He told me that that was a different department and would need to call them to be reimbursed for the difference. Called the warranty department and they tell me that they don’t have a record of my claim to call sears home services. Called sears home services. On hold, think I’ll be cancelling my warranty with them.Dear David, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Great communicationDear Carl, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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TheServieceDear Gary, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I looked on a Thursday for an appointment, and was able to book one for Friday! The tech came during the time frame they said they would. He called to confirm as well. A plastic coffee mug lid melted on and around the heating coil of my dishwasher, and the tech helped take it off the coil and cleaned it up very quickly. It was AWESOME. Plus, he walked me through some tips on cleaning my dishwasher. It was very helpful!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Ravi knew exactly how to repair and suggested a warranty plan which we did sign up for.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Nice work by technicianWe love 5-star ratings! Thanks for choosing Sears Parts Direct!