Pleasanton, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 171 Reviews
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Fixed/serviced a Kenmore gas dryer and washer which have been in service for 21 years. Just needed a fuse for the dryer and the washer after an inspection didn't require any service/parts. The tech was prompt, courteous and knowledgeable. The cost was reasonable, and based on just this one time experience with Sears Home Services, I signed up for their home appliance service, repair, etc. program.We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
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Service was good but quicker appointments would have been betterThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The tech was sincerely trying to help but believed that only cleaning condensation off of the burner would remedy the problem, and he felt that the 6 code lights(replace burner assembly) on the water heater heater were in error. Unfortunately, four days later, the 6 code lights continue and we are now in our 4th week without hot water! FYI, he said that our service call had been cancelled just as he arrived at our house, but he proceeded anyway.Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
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There was a broken shelf. I agree it wasn't your fault, but it's still broken. Please fix it. And is there a repor on the fridge staus? I was not there for the visit. The house is a rental.Dear Lynn, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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FIXED INITIAL PROBLEMWe are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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Never use againDear Member, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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pleasant personDear Ivan, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Thank you, Bob k Sears Member Services
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Only took 20 minutes to complete workWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I place a claim, technician arrived and said nothing was wrong with my dryer. Asked me for $109 check for the visit. I told him I had the sears home warranty plan. He told me that that was a different department and would need to call them to be reimbursed for the difference. Called the warranty department and they tell me that they don’t have a record of my claim to call sears home services. Called sears home services. On hold, think I’ll be cancelling my warranty with them.Dear David, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Great communicationDear Carl, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!