Pleasanton, CA repair reviews

We called to schedule a routine dishwasher annual maintenance. The appointment was scheduled for the following day! This Sears repairman was friendly, knowledgeable, and efficient. He checked the dishwasher, told us it was in good shape and that the average lifespan of our brand of dishwasher is 10 years, and advised us about how to best take care of it. He answered a question about our washer (which had been purchased at Sears and been checked by a repairman a month ago but had been making a strange noise) and checked it, even though It was not scheduled to be checked.

The tech was very skilled and very professional in his craft

Young man was on time, courteous, was knowledgeable, on time and I will definitely use abd recommend sears home services

My only wish he could have taken the old part

On time, fast and friendly.

Good worker knew what to do so

Very nice repair guy

6-months awaiting...!

Our service technician was great. He was knowledgeable and very neat. When we first made our appointment we were given a window of 8 -12. When we called to follow up that day, it had been changed to12 - 2:30 with no explanation. This was NOT the technician's fault. Your service schedulers need to do a much better job.

communication system is terrible. called and got the robot who asked for my phone number in order to connect me to appropriate department. Unfortunately for the second and third time was told my number did not exist with a claim! The part for my dishwasher was mailed to our home the week before and we were just waiting for the existing appointment that had been made weeks ago! What is wrong with this system? Leaves a bad feeling for your customer service.