Modesto, CA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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1–10 of 158 Reviews
  1. Great service

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    Great service Very professional
    SALIDA, CA
    October 14, 2019
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  2. Very late, poor communication, overcharged on labor.

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    I am very dissatisfied with the service call. The technician was 45 minutes late after taking the day off and waiting 4 hours already. I called the service desk at the end of the time period and was told that he is still coming I asked for a text prior to him showing up, they agreed and did he did not do that either. When he finally arrived he went to work on the washer and 45 minutes later handed us a bill. There was never any discussing about a quote or estimate which is standard practice. The bill included a labor charge of $232.40 for a total of 45 minutes. This charge was not agreed on but at that point he had already done the work. I would have never agreed to that (total charge with part was $264.63). They labor charge is completely unreasonable, furthermore I can buy a brand new washer of the same style for $400 (old style top loader) only a $136 more plus tax.
    MODESTO, CA
    October 11, 2019
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  3. wonderful service

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    serviceman showed up early, fixed the problem in about 10 minutes .
    MODESTO, CA
    September 29, 2019
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  4. Washer repair

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    The washer still has a balance issue for heavy loads. May need a new belt.
    SOULSBYVILLE, CA
    September 22, 2019
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  5. Good job !

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    Happy with the service.
    CLEMENTS, CA
    September 21, 2019
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  6. service and service rep were great

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    The service was remarkably good.
    MODESTO, CA
    August 30, 2019
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  7. Sears over charged for Labor and took way to long to help a long time customer.

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    It took Sears a month to come out to fix our refrigerator while we lived out of ice chest. No care thee customers after spending alit of money and only getting less than 2 year on a 3000 dollar Kenmore Elite Refrigerator. Terrible!
    CERES, CA
    August 25, 2019
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  8. Fixed everything great ....BUT

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    Our service guy overshot the 4 hour window of time we had to except him to show up,,,,,, We were told he would be there between 8:00 am and 12 noon,,,,,,, he called after 12:30 to say he wouldn’t be there for a while,,,,, I asked him to be a little more specific since I have just wasted half a day already waiting,,, he said another hour and a half,,,, so I further rearranged my schedule and waited,,, he did show up around 2:00 and promptly fixed our washer without any major problems...so once he got to the office it was fine but the extra time wasted was very frustrating
    MODESTO, CA
    August 19, 2019
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  9. Good job

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    Was efficient
    ESCALON, CA
    August 16, 2019
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  10. Bad service

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    Over priced
    CERES, CA
    August 11, 2019
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