Hayward, CA repair reviews

The ratings provided in this report refer ONLY to the two technicians who actually performed the services/repairs on the product.

This has been an ongoing problem since I bought this refrigerator. This is the fourth time that someone has tried to fix this problem. This review is only on the technician, Cole, who was very courteous.

My 6 year old Samsung refrigerator broke down the week before Christmas, and was not able to get service until first week of January. Upon site repair tech ordered electronic board, and I had to schedule again to have the part installed. That didn't fix the problem. Scheduled another visit, tech came out again ordered another part, and I scheduled again to have the part installed. It took two weeks for them to come out again. And the once again the problem was miss diagnosed and my refrigerator is still not working. I missed work to be home for repairs, its been costly and near end of January and my refrigerator is still not work. The technician finally admitted he doesn't know much about Samsung refrigerators. Too make matters worse, the technician while working on my refrigerator broke the nob on the stove. He also placed heavy tools on the stove and now the stove has a gas leak. I will never again, buy an appliance at Sears.

Cole was here a few days ago. Great communication and I hope the issue of water leaking into and under the crisper bins is fixed!