Hayward, CA repair reviews

The technician did not show or call. Sears did not give a care or apologize not did that care that I was going on vacation and needed two appliances serviced before I left. The customer service has deteriorated in the last 4 years now that Sears is outsourcing work to local third party administrators. I will not pay for services from Sears anymore

I used it on March 3. The repair man was very polite and kind and did a great job of fixing the problem. He was one of the nicest repair men I have ever had. So my rating for him and his work is a 5 star. However, Sears did cancel 2 appointments on me. And they almost did the 3rd time. However, I seriously complained against it and told them I would go to 7 On Your Side at local ABC 7 News if it had happened. Then they arranged an immediate fix the next day. But I ended up waiting for more than 2 weeks for the repair after reporting the problem. For that part my rating is a One Star.

So happy it was done so fast then my previous service

Thank you so much for fixing our dryer! We are very happy with your caring work and effort an appreciate it very much!

service needed to make up for product design flaw. A light bulb should be replaceable with off-the-shelf bulbs

Scheduled appt online, repairman arrived as communicated, diagnosed had parts required for repair and completed repair in just under 2 hours

All my appliances are in tip top shape. Thanks Bruce! Job well done.

I thought all I needed was "service" but the Technician "Dan" discovered a major problem and repaired it. I only use my dishwasher once or twice a month...live alone...so would never have known if he had not found the problem. He was great.