El Centro, CA repair reviews

Sears failed. Could not secure a $5 rubber belt for 3 months leaving me without a washer. After 3 months I went online and found thousands of this OEM part available online and purchased myself . So after doing their job I called Sears to come and install . The day of appointment the Tech called and the first thing out of technician mouth was " oh I will do the repair but I won't warranty the work " I advised him to not bother showing up . Terrible experience and would not use Sears again.

Poor parts ordering system . Waited 3 months for a $5 rubber belt . I finally went online and bought the part myself and then was told they could not warrantee the work. Told them not to bother coming.

Fixed oven in less than 30 min.

This is the second time we needed service on our Whirlpoop refrigerator & it's now even two years old. Both times they were able to get it going. There won't be a third............

Arrival and service was great.

Gary was very helpful and thorough with the repair on the refrigerator. He was a pleasure to have in the house.

It was repaired the same day he came. He had the part on the truck. The frig Works great.

So happy we found out about them, doing dishes for 6 months and now my dishwasher is fixed!

Sears tech was on time courteous and professional

I had to call back to the service center after the initial Sears service person supposedly solved the dryer problem (Replaced coils). When I called back and told them the dryer had the same problem they advised if it was "related" to the first visit then it was covered under the 90-day warranty. Their statement about the warranty concerned me greatly. My thought is they never fixed the initial problem. Why would I be charged a second time for them not fixing the same problem ?? The second service person arrived and within 30 seconds, he told me there is an "air-flow" problem. He removed the back of the dryer and discovered a lint mass stuck in the lint collection area. As soon as he removed the mass the airflow went from a slight breeze to strong wind. Although I didn't get charged for the second callout, but I feel the first service person should have caught that issue too. Both service persons were friendly, clean, and professional. But as a customer, you feel you didn't receive the professional service Sears is known for when the same problem persists.