Phoenix, AZ repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

21–30 of 50 Reviews
  1. Very disappointed

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    Repairman came in and realized he could not fix my refrigerator did not replace any parts or order any new parts he declared the refrigerator as unfixable. I'm a very disappointed customer, you left me without a refrigerator couldn't have Thanksgiving with my family. I have been waiting for an email or a call back since the 20th of November and I have not heard from anyone as of yet for replacing my refrigerator.
    PHOENIX, AZ
    November 29, 2021
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    Dear Nassar, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
    CS Offline on November 30, 2021
  2. When no one else could fix it, Sears DID!

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    I had another company come and look at my ice maker. The guy said the part was "not available" anymore. Had to pay for a service call anyway. Sears came, ordered the part, and installed it. Ice maker now working fine.
    PHOENIX, AZ
    November 08, 2021
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS OFFLINE on November 09, 2021
  3. Great service

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    They fixed my refrigerator right away
    PHOENIX, AZ
    November 02, 2021
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    We love 5-star ratings! Thanks for choosing Sears!
    MSO Offline on November 02, 2021
  4. great service!

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    Joe was awesome on time and quick--!
    PHOENIX, AZ
    October 14, 2021
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    Dear Kate, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on October 14, 2021
  5. Terrible service refrigerator was not repaired

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    Service was absolutely terrible, took forever to get an appointment setup. Then repairman showed up and supposedly fixed the refrigerator and when he left appliance was not repaired and still not working. We called repair service back only to be told it would be another two weeks before they could send someone else out to come and fix the non-working refrigerator. Sears brand names and reputation zero stars. We will not be purchasing their products in the future. if you’re thinking about purchasing Kenmore or other Sears built brands don’t they are not what they used to be. Again we are rating this at zero the only reason there’s a one for a star is because it wouldn’t allow you to close out and submit without a star
    PHOENIX, AZ
    October 09, 2021
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    Dear Jim, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    CS Offline on October 09, 2021
  6. Refrigerator repair

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    He fixed it right the first time!
    PHOENIX, AZ
    August 24, 2021
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    Hi Janat,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    cs offline on August 28, 2021
  7. The customer service on the phone was nonexistent

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    The child safety button had been pushed which had never been pushed in the last 18 years. When I contacted customer service and explained that the child lock was on, they should have told me how to unlock the child safety button. That was all that was wrong. I was charged $99 for absolutely no reason. I should be refunded.
    SCOTTSDALE, AZ
    August 23, 2021
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    Hi Robin,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    cs offline on August 28, 2021
  8. good service, but....

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    the serviceman was here for over an hour, the dryer ran fine. The first time we went to use it after the service, the dryer quit working after 10 minutes and tripped the breaker, which is the problem that we called about to begin with. So that stunk, but not sure anything could have been done about that.
    PHOENIX, AZ
    August 10, 2021
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    Dear Lynn, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    CS Offline on August 10, 2021
  9. good service

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    gives me peace of mind to know that my washer is in good condition with no problems
    PHOENIX, AZ
    August 10, 2021
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    Dear Lynn, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on August 10, 2021
  10. Repair was Unsuccessful and Needs Follow-Up

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    I called and scheduled the follow-up but haven't yet received email-confirmation of the follow-up appointment or that there will be no additional charges.
    SCOTTSDALE, AZ
    July 26, 2021
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    We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {homeservicereviews@transformco.com} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    cs offline on July 28, 2021