Glendale, AZ repair reviews

Excellent technician, he provided great service.

THIS MAN WAS VERY PROFESSIONAL AT HIS JOB. HE WAS POLITE AND COURTEOUS.

On Wednesday the December 18th, my refrigerator stopped working. I call Sears for repair service. They sent someone out around 3:30 that same afternoon. After a single test, I was told that the motherboard had gone out on my refrigerator. After checking his phone, the repairman total me that there was not a replacement locally and that a replacement would be shipped directly to me from the manufacturer in KOREA! I waited two weeks and then called Sears to find out what was going on with my replacement. I was transferred SIX times before finding someone who knew what was going on. I was told that they were doing a search for a replacement as the manufacturer had NONE. The search was scheduled to last 3 weeks and that they had one week to go. In the meantime, I'm without a kitchen refrigerator. They finally emailed me on the afternoon of January 8th, 2020 that they were going to give me an "allowance" of $1300 to buy a new one since mine couldn't be repaired. The problem with that was I had paid 1/2 that amount MORE when I had bought the refrigerator 16 months ago. We are still working on resolving this issue and it's now January 10, 2020. In the meantime, I was never contacted that the manufacturer had NO replacements until I called them. I had no problems with the initial service call.

They came 10 minutes before the end of the time window ... would have been nice to know he was coming so late

Service Rep was on time, courteous and knew his stuff! Couldn't ask for better service.

Annual maintenance

Annual maintenance

Came on time, was friendly, efficient & knowledgeable

Used them for my fridge. Happy with service.

The gentleman I came to repair my refrigerator told me that my refrigerator was obsolete and they couldn't find the defrost heater well I found it and I'm gonna repair it myself thank you for The diagnose