Sears Windows Service Reviews

2 glass doors

Both glass doors should have opened the same way. They do not. The interior framing is not neat and I was told to either stain it or paint it. Both doors are also difficult to lock. I was told the correct door has been ordered... Two years ago I had Sears install a glass door in the basement, the framing was done beautifully. That door also had two toe kick locks. Is that not part of the door anymore? I was looking forward to those locks.

New Windows and Installation..

From the beginning there was improper communication. The salesman, Clay, thought he was coming out for an HVAC visit. He was coming out for new windows. The salesman took measurements of the windows talked with us about what kind of windows and screens we want. When the salesman came out a second time he went over the same info and he said that someone was going to come out to measure a second time to make sure they got the measurements correctly. We were under the impression that they were going to begin work on the second visit but it was just more of the same consulting and the salesman told us about the second measurement visit. When the guy came out for the second measurement he was unaware they were doing the window sills as well. Which brings me to, the salesman said the window sills were rotted and needed replacing but the guys that came to do the work, Ervin and company, they said that the window sills were fine with the exception of the paint chipping.. So in the end we just got our windows installed. Which brings me to Ervin, who is one of the guys who came out to do the window installation. When Ervin showed me how to operate the windows, he showed me that if you close the windows too quickly the top window slides down some and we have to close the top window every time this happens. We paid thousands of dollars for windows and installation, and there is already that issue. If someone can fix it I would appreciate it. Other then that Ervin, and the crew installed the windows nicely and cleaned up very nicely. Ervin was great himself. But we are still not happy with the windows defect.

Windows

The entire process from start to finish was to long. Too costly for 4 windows was very costly.

I had new windows and sliding door installed. Overall it was not a very positive or professional experience.

frigerator broke Again. this is the fourth vuisit and it is srill not fixed.

I have a screen that is defective.I was told by the installer he would stop in and take care of it If this is the way Sears is taking carenot good

Finished installing too late to ithe dark There were a lot of black tool marks. It needs to repair and paint.

Project not completed in promised timeframe. Windows needed a second coat of paint

The contractors did a great job however I have not been able to get in contact with my project manager to setup a time for the inspection.

Installers were nice. However we were told that it would take 4 months to have the job done. It ended up taking 10 months