Sears Roofing Service Reviews
Showing most recent reviews from verified customers of Sears Home Services
OVERALL REVIEW - one small negative.
Sales rep extremely pleasant and always responded to my text messages. Company who did the work was on time. Due to small damage in bathroom contractor is going to replace mirror or medicine cabinet. As of today still waiting for this. Actual contact person from office not as attentive. Only text and last few text messages no response. Asked to email with certificate to be resent.
Jaunai, East Elmhurst, NY
The installation team was great. Sales representative was also great. Communication and scheduling was sub-par.
ALAN, H, Laurel, MS
Customer service response - Dear Alan, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us and provide us with your full name, service address, and associated phone number. We look forward to hearing from you. Thank you, Bob K Sears Member Services
Sears Home Services on February 27, 2022
Roofing and gutter installation excellent Disconnect with receiving printed contracts and copies of completed work sign offs
ELSIE, C, PLAINFIELD, NJ
Customer service response - Dear Elsie, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 16, 2022
Sales rep was not well versed on acceptable payment methods.
BRUCE, F, East Lansing, MI
Customer service response - Dear Bruce, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 05, 2021
It wasn't exactly what was told it would be
JAMIE, F, Adairsville, GA
Customer service response - Dear Jamie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 24, 2021
barely satisfied
GERALD, H, Independence, MO
Customer service response - Gerald, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 17, 2021
Shingles installed. Positive: friendly sales and construction crew. High quality materials. Negative: scheduling a start date was very difficult.
MICHAEL, R, Lytle, TX
Customer service response - Dear Michael, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 03, 2021
