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4.1 out of 5 stars

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  1. Overall rating

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    Quality Assurance check! One window (out of 16) was the wrong size which is inexcusable and 15 business days for the return trip to install the replacement. Still waiting for the rep to return and install parts to secure one window.
    Inglewood, CA
    June 04, 2017
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    We love to see this!! Thank you for taking the time to let us know about your recent service visit. We are thrilled to see that you had a great experience and that your tech was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
    SHS Social on March 21, 2018
  2. Overall rating

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    We had different companies to choose from, but, the sales rep Ed's presentation was what sold us on Sears. The installation was excellent. Can't say enough good things about Son!
    Kingsville, TX
    June 04, 2017
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    We love to see this!! Thank you for taking the time to let us know about your recent visit. We are thrilled to see that you had a great experience and that your team was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
    SHS SOcial on March 21, 2018
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    I was not satisfied with the communication for the installation of the siding. I purchased in mid-March. The project was not complete until the end of May.. I called the project manager many times ...asking when will the project start. First time he said. "We are unloading your siding as we speak and we will be there Monday". Monday came ....nothing. I called that same week. He said, "We will be there again on Monday. No show again! I was tired of calling and I felt like I was getting the run
    Tallahassee, FL
    June 04, 2017
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    Thank you for taking the time to bring this to our attention. We would love to take a look and see how we can help out. If you would please check your email for further information we will be able to see how we can help out. We appreciate your business and look forward to assisting you.
    SHS Social on March 21, 2018
  4. Overall rating

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    After the initial confusion with scheduling for the Windows, Wayne did a better job communicating about the door installation. Was responsive and prompt. Ernesto and his colleague were very skilled and fast to install
    San Diego, CA
    June 04, 2017
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    We love to see this!! Thank you for taking the time to let us know about your recent service visit. We are thrilled to see that you had a great experience and that your tech was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
    SHS Social on March 21, 2018
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    I ordered the windows in Feb and they weren't installed until May.
    Cleveland, OH
    June 04, 2017
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    Thank you for taking the time to let us know about your recent service visit. We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We value your feedback and will be forwarding it on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future- MN
    SHS Social on March 09, 2018
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    The sales rep Abbi was outstanding. He took time to answer a wide range of questions and had a truly sincere and kind personality.
    Paris, VA
    June 03, 2017
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    Thank you for taking the time to bring this to our attention. We would love to take a look and see how we can help out. If you would please check your email for further information we will be able to see how we can help out. We appreciate your business and look forward to assisting you.
    SHS Social on March 21, 2018
  7. Overall rating

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    A great experince
    Sun City, CA
    June 03, 2017
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    Thank you for taking the time to bring this to our attention. We would love to take a look and see how we can help out. If you would please check your email for further information we will be able to see how we can help out. We appreciate your business and look forward to assisting you.
    SHS Social on March 21, 2018
  8. Overall rating

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    The sales rep and coordinator were absolutely amazing. The installer was horrible. I would never use him again. The moment he got here he seemed like he didn't want to be here, complained about things both days he was here and he just had a bad attitude.
    Olympia, WA
    June 03, 2017
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    Thank you for taking the time to bring this to our attention. We would love to take a look and see how we can help out. If you would please check your email for further information we will be able to see how we can help out. We appreciate your business and look forward to assisting you.
    SHS Social on March 21, 2018
  9. Overall rating

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    The windows seem very nice. Although, we haven't gone through a winter yet to know how efficient they are. There were a few dents and scratches left behind in the wood trim for us to fill and repaint. We understand our old windows were difficult to remove. New trim was installed where necessary and was placed nicely. We will have to paint. The new trim in one of the rooms was stained to match current trim, which was nice. 4 plants were smashed by ladders, but Danny willingly paid for replacemen
    Waverly, IA
    June 03, 2017
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    Thank you for taking the time to bring this to our attention. We would love to take a look and see how we can help out. If you would please check your email for further information we will be able to see how we can help out. We appreciate your business and look forward to assisting you.
    SHS Social on March 21, 2018
  10. Overall rating

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    I had to wait an additional 3 weeks due to wrong window measurements submitted. In addition, no contact from project manager about an update, I had to call in several times then finally heard from the Field Director. No one answered questions of about Sears' customer satisfaction policy and making things right with the customer. The only bright spot in my service was the contract installation process. Jeffrey and crew were very efficient and professional. I'm disappointed with the service receiv
    Pomaria, SC
    June 03, 2017
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    Thank you for taking the time to let us know about your recent service visit. We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We value your feedback and will be forwarding it on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future-
    SHS Social on March 09, 2018