Women make up about 2% of our Sears technicians. Here’s what they have to say about their Sears Careers.
Every once in a while when you answer the door to let in a Sears Appliance Technician, you’ll find a woman smiling back at you. To find out what it’s like to work in an unconventional job for women, we spoke with three of our female technicians and asked them to share stories from their Sears careers.
(Pictured from left to right)
Althea Daugherty (left), Mobile Alabama, 38 years with Sears
Cheryl Vosmera (middle), Denver, Colorado, 23 years with Sears
Lani Guyette (right), Honolulu, Hawaii, 14 years with Sears
Why did you want to become a technician?
Lani: I was always interested in working with my hands from a young age, but there was no career path for that at the time. I went into accounting at an air conditioning company, and the service manager asked me if I wanted to be a technician. I said, “OK, I’ll give it a try.”
What do you attribute your success to?
Lani: Sharon Martin, a tech manager in the Austin unit, had faith in me, and that’s how I grew to have more confidence in myself. She believed in me, and I thought she must see something I’m not seeing, and that made me grow confident in myself and able to teach other technicians.
Cheryl: Being persistent and trying to learn everything and get as much information as I can. It’s nice to have other guys that I can talk to about some of the appliances. A lot of guys on the crew, they’ve always been good to me and try to help.
How do you look out for other women in the field?
Lani: I only have one other woman in my unit who’s a refrigeration technician, so I keep in touch with her and see how she’s doing. Yesterday I asked her about a call she had and said that next time she has a problem with that type of job, I’ll go out with her. I see her in my shoes years ago, so I want to try to help her on that route.
What’s your favorite interaction with a customer?
Althea: The biggest thing I’ve noticed is that some customers would even call me when somebody was really sick and say, “We just wanted to let you know.” That’s more of a personal relationship than a business one, that they think that much of me to say, “Look, such-and-such died and he thought the world of you.” It’s those little things. They’re hard, but yet I know I did my job whenever customers feel that way.
What’s the funniest thing that’s happened on the job?
Lani: I was on a call with another technician, and I handed him a vacuum to clean condenser coils on a refrigerator, and then he said, “Your vacuum isn’t working.” I was like, “What do you mean it’s not working?” So I watched him, and he was trying to vacuum the coils with his flashlight in the other hand instead of the hand holding the vacuum!
Cheryl: I was putting a motor on a washer, and there was a ferret running around. He kept coming over to me and I kept trying to keep him away so I could put this motor on this washer. The only thing I could think of, because I couldn’t get the attention of the kids in the next room, was to shove him into my shirt, and of course he kept peeking out. He wanted to help.
Althea: Working on vacuum cleaners was always a challenge. We had one that had a man’s diamond tie clip in it. We took it out, put it in an envelope and gave it to the owner, who said she’d bought the vacuum at a yard sale. That was fun, always seeing what we would find that day.
At Sears Home Services, we value our female technicians for the skills and experience they bring into people’s homes every day. We’re proud that these women chose an appliance repair technician job with the Sears.