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  1. Repair

Washer not washing

Common reasons your washer not washing

The most common reasons your washer is not washing are a malfunctioning electronic control board, faulty actuator or a seizedarcase.

  • 34%

    34% of the time it's the
    Electronic Control Board

  • 24%

    24% of the time it's the
    Actuator

  • 19%

    19% of the time it's the
    Gearcase

  • 23%

    23% of the time it's the
    Something else

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    Common washer repair parts you may need

    Replacing one of these washer parts may fix your problem.

    Electronic Control Board Replacement

    If the washer doesn't wash, it could be due to a malfunctioning electronic control board. This component controls vital functions such as the water valve and cycle status display. Without it functioning properly, the washer may not initiate the wash cycle. Additionally, the washer may not fill, agitate, spin, or drain.


    Actuator Replacement

    A defective washer actuator, also referred to as the shifter assembly, can lead to challenges or an inability for the washer drive system to transition between various cycles or modes. Consequently, the washing machine may become stuck in a particular phase of the laundry process, impeding its progression through the entire cycle. Operational noises like grinding or clicking may occur, signaling a malfunctioning actuator. Furthermore, a faulty actuator may hinder proper agitation or spinning of the washer, impacting overall washing effectiveness. In certain instances, a malfunctioning actuator can cause the washing machine to either fail to complete the cycle or halt abruptly.

    Gearcase Replacement

    If a washer gearcase is seized, obvious indications will include grinding or rumbling noises during the agitation or spin cycles. Rotation in the drum will become erratic or jerky, or it may not turn at all, hindering the progression of the wash, rinse, and spin cycles. There may also be evidence of overheating or a burning smell. A service professional should replace a seized gearcase.

    What to expect when you experience a washer not washing issue

    What is the solution to a not washing problem?

    Although there could be many reasons a washer won't wash, the problem is most commonly resolved by replacing the electronic control board, actuator or gearcase. Thorough troubleshooting is essential for both an accurate diagnosis and repair cost.

    Tips from our experts if your washer is not washing

    If the washer is not washing, it can stem from various reasons. To avoid replacing unneeded parts, we recommend scheduling washer repair with a Sears Home Services professional who can perform diagnostic tests to identify the root cause of the problem. Our technicians possess expertise in diagnosing a wide range of washer malfunctions.

    Things to be aware of with a washer not washing diagnosis

    Diagnosing washer problems without adequate knowledge and training can be challenging. Attempting repairs without employing proper diagnostic techniques often results in guesswork-based part replacements. Modern washers are equipped with complex electronic components that are challenging to test, making DIY repairs difficult.

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    Thanks

    Thanks for your expert analysis of the problem that caused the flooding of my home .I was scared the first few times I used the machine , but all is working great.


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    Excellent service.

    Pleasant person to work with. He explains things to you.


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    Very professional, thoughtful and knowledgeable I would highly recommend him.


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    Glossary Terms

    Hard water is water that contains high levels of dissolved minerals, particularly calcium and magnesium. It contrasts with soft water, which has lower concentrations of these minerals.

    A washing machine pedestal is a platform that raises the washer off the ground, providing easier access to the appliances and often includes additional storage space such as drawers.

    A washer tub is the interior part of a washing machine where clothes are placed for washing, typically made of stainless steel, plastic, or porcelain-coated metal, designed to hold water and withstand the agitation or spinning during the wash cycle.

    Fabric softener is a laundry additive used to soften and freshen clothing, reduce static cling, and make fabrics feel smoother.

    Common washer symptoms to look out for

    • Washer won't turn off
    • Washer won't start cycle
    • Washer will not drain
    • Washer vibrates
    • Washer not working
    • Washer not turning on
    • Washer not starting
    • Washer not spinning
    • Washer not filling
    • Washer not draining
    • Washer not agitating
    • Washer noisy
    • Washer no water
    • Washer no power
    • Washer leaking water
    • Washer leaking from bottom
    • Washer display not working
    • Washer burning smell