Sears Home Services
Sears Home Advantage
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyTune-Up & MaintainShop Parts
Resources
RepairHome WarrantyTune-Up & MaintainShop PartsResource CenterGlossaryHelp
sears home advantageSears Home Advantageappointment lookup logoAppointment Lookup
  1. Repair
  2. Samsung
  3. Washer not draining

Samsung washer not draining

Common reasons your Samsung washer is not draining

The most common reasons your Samsung washer is not draining are a broken motor, malfunctioning electronic control board or a jammed door lock assembly.

  • 72%

    72% of the time it's the
    Motor

  • 7%

    7% of the time it's the
    Electronic Control Board

  • 6%

    6% of the time it's the
    Door Lock Assembly

  • 15%

    15% of the time it's the
    Something else

  • Schedule your washer repair now!

    We can help! Our service technicians have repaired over 200,000 Samsung washers. We can fix yours no matter where you bought it.

    Call (646) 440-2692 or schedule online now.
    Text (240) 616-1772 to schedule now.

    Most common repairs needed to fix a Samsung washer

    Motor Replacement

    A broken washer motor will prevent the spin basket from rotating or agitating, and can also cause a variety of other issues that affect the washer’s ability to function properly. Signs that the motor is wearing out include unusual noises during operation, such as grinding or squealing sounds. The washer may also exhibit erratic spinning or agitation, with clothes not being properly rinsed or still soaking wet after the spin cycle. Additionally, a worn-out motor may lead to the washer not completing its cycles, stopping abruptly, or not starting at all. Burnt smells or overheating around the motor area can be indicative of internal problems. In some cases, visible damage to the motor itself may be apparent.


    Electronic Control Board Replacement

    A malfunctioning electronic control board can lead to various failures in a washer. This is because the board serves as the brain of the washer, controlling crucial components such as the water valve, drive motor, drain pump, and cycles. If the electronic control board fails, the washer may not power up or display the cycle status. Additionally, it might fail to fill, agitate, spin, or drain. In some cases, a shorted board may emit a burning smell.

    Door Lock Assembly Replacement

    When a washer door lock assembly is jammed, you may encounter difficulty in opening or closing the washer door. The door may not latch properly, leading to issues in starting or completing a wash cycle. The washer might display an error code indicating a door lock problem. During operation, the door lock may make unusual clicking sounds or fail to engage, preventing the washer from starting. Additionally, if there is a malfunction, the door lock indicator light may not illuminate as expected. Users might notice water remaining in the drum even after the wash cycle has finished, indicating a potential problem with the door lock assembly preventing proper drainage.

    What to expect when you experience a Samsung washer not draining issue

    How is the not draining problem fixed?

    Correcting most not draining problems usually involves replacing the motor, electronic control board or door lock assembly. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a washer that is not draining

    When the washer is not draining it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of washer failures.

    What to look out for with a washer not draining diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your washer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    Troubleshooting Samsung Washer Spin and Drain Issues

    When your Samsung washer won't spin or drain, it can disrupt your laundry routine and cause frustration. Let's explore some common issues and their solutions to help you get your washer back in working order.

    Samsung Washer Won't Spin or Drain

    If your Samsung washer won't spin or drain, it could be due to several factors. One of the most common issues is a clogged drain pump filter. Regular maintenance and cleaning of this filter can prevent clogs and ensure smooth operation. Additionally, check for any kinks in the drain hose that might be restricting water flow.

    To troubleshoot, first, unplug the washer and remove the drain pump filter to check for debris. If the filter is clear, inspect the drain hose for any blockages or damage. Ensuring the washer is level can also help prevent draining issues. If these steps don't resolve the problem, it might be necessary to replace the drain pump.

    Samsung Front Load Washer Not Draining

    A Samsung front load washer not draining is often caused by a malfunctioning drain pump. The pump is responsible for expelling water from the washer, and if it fails, water will remain in the drum. To diagnose this issue, listen for unusual noises during the drain cycle, as a humming or grinding sound can indicate a faulty pump.

    If you suspect the drain pump is the culprit, you can test it using a multimeter to check for continuity. If the pump fails the test, it will need to be replaced. Additionally, ensure that the door lock mechanism is functioning properly, as the washer won't drain if the door isn't securely locked.

    Samsung Washing Machine Drain Pump Not Working

    When the drain pump in your Samsung washing machine stops working, the washer doesn't drain water effectively. This can be due to a blockage, electrical failure, or wear and tear over time. First, check the drain pump filter and remove any debris that might be obstructing the pump.

    If the filter is clean and the washer still doesn't drain, you may need to inspect the electrical connections to the pump. Ensure all wires are securely connected and look for any signs of damage. If the pump shows signs of electrical failure, such as a burnt smell or visible damage, replacing the drain pump is the best course of action.

    By addressing these common issues, you can resolve problems with your Samsung washer not draining water and ensure it operates efficiently. Regular maintenance and timely repairs will keep your washer in top condition, saving you time and money in the long run.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Thanks

    Thanks for your expert analysis of the problem that caused the flooding of my home .I was scared the first few times I used the machine , but all is working great.


    Frank U, Coconut Creek, FL

    Excellent service.

    Pleasant person to work with. He explains things to you.


    Jacklyn J, Bessemer, AL

    Very Professional

    Very professional, thoughtful and knowledgeable I would highly recommend him.


    Marilyn W, Covington, LA

    Repair Washer Resources

    Is Repairing a Maytag Washer Worth It?

    Discover if it's worth fixing a Maytag washer with Sears Home Services.

    Homeowner seeing an error code on her Samsung washer.

    Seeing error codes on your Samsung washer can be confusing.

    7 min readOct. 18Washer
    Image of a washing machine.

    When your washing machine starts vibrating and shaking, it's not just an inconvenience—it's a disruptive event that demands immediate attention.

    4 min readOct. 18Washer
    Image of homeowner finding a slow filling washer

    Are you tired of waiting for your washing machine to fill up? We have some simple solutions that can help you solve this common issue.

    5 min readOct. 16Washer

    Glossary Terms

    Hard water is water that contains high levels of dissolved minerals, particularly calcium and magnesium. It contrasts with soft water, which has lower concentrations of these minerals.

    A washing machine pedestal is a platform that raises the washer off the ground, providing easier access to the appliances and often includes additional storage space such as drawers.

    A washer tub is the interior part of a washing machine where clothes are placed for washing, typically made of stainless steel, plastic, or porcelain-coated metal, designed to hold water and withstand the agitation or spinning during the wash cycle.

    Fabric softener is a laundry additive used to soften and freshen clothing, reduce static cling, and make fabrics feel smoother.

    Additional possible Samsung washer symptoms you may experience

    • Samsung washer won't start cycle
    • Samsung washer won't drain
    • Samsung washer vibrates
    • Samsung washer top loader not filling with water
    • Samsung washer shakes
    • Samsung washer not working
    • Samsung washer not turning on
    • Samsung washer not starting
    • Samsung washer not spinning
    • Samsung washer noisy
    • Samsung washer no power
    • Samsung washer loud spin cycle
    • Samsung washer leaking from bottom