Our Repair Service
Many of the problems you can have with your freezer are DIY level complications, and can be fixed after a quick check with your owner’s manual. Is there a frost buildup? Then fix the door gaskets. Is the freezer leaking? Then clean out the defrost drain. But major issues like a malfunctioning compressor, a bad defrost heater, or damaged evaporator coils require the honed expertise of Sears repair techs. Our network of local professionals can repair every brand of freezer from Kenmore, Frigidaire, and Whirlpool on down. Schedule an appointment now.
90 Day Guarantee
If, within 90 days from the date of repair, your merchandise fails to operate for reasons related to the original repair service, we will replace any parts that failed due to defects in material or workmanship and perform any labor related to the original repair service free of charge. Your satisfaction is guaranteed.
A ServiceSmart Agreement covers the cost of the initial repair and provides 12 months of protection. Price includes everything for your appliance repair: trip fee, diagnostic charge, labor (technician's time in the home) and parts up to $500. It also provides you with an extended 12 month protection agreement and unlimited service calls in case anything should go wrong with that appliance in the future. If you would like more information regarding the ServiceSmart agreement, give us a call today!
Already Have a Warranty or Protection Agreement?
Then you're entitled to free support from our Technical Specialists. If you give us a call, we can help you get your washer working again. If we can‘t help you over the phone, we'd be happy to schedule a service appointment.
What to Expect for In-Home Repair Service
It comes down to trust. The Sears brand you're loyal to, and expert technicians you can rely on. Let us walk you through how our repair service works.
You’ll receive an automated confirmation call the day before your scheduled repair.
The technician will call prior to arrival.
The amount of time prior to the expected arrival varies based on the technician’s schedule.
Payment for In-Home Repairs is Easy
Our Repair technicians will process payment and any coupons or discounts at the time of service. We accept all the major credit cards as well as many Sears gift and club cards. We also accept cash and check.
Symptoms & Solutions
The defrost thermostat may need to be replaced if it's contacts are not properly functioning. The normal temperature setting at which it functions is between zero and five degrees.
The electronic controls may need to be replaced, but first check to ensure that the power light indicator or freezer light are also not working. Both are a sign of power flow to the product.
The evaporator fan motor may need to be replaced, but not all products will make the same exact sound. Check the owner's manual for proper information.
The defrost heater may need to be replaced. The normal freezer temperature is between zero and five degrees.
The defrost drain may have frozen over, and would need to be defrosted and cleaned. The normal freezer temperature is between zero and five degrees.
The electronic control board may need to be replaced. The normal temperature is between zero and five degrees.
"Technician was friendly and helpful. He diagnosed the problem and had a handy solution that did not cost anything (it was under warranty)."
"Repair technician was very professional and knowledgeable. I can't find the survey the business card references, but I would rate all categories with a 5. Thanks!"
"Great service! Would recommend."
How to Replace a Bottom-Freezer Refrigerator Water Filter Video
This animated video shows how to replace a water filter in a bottom-freezer refrigerator.
Local Service Across The Nation
We're a nation-wide network of 13,000 repair technicians. That's a lot of wrenches.
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Over local service centers make drop-off repairs easy and reliable. Find yours here.
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