#1 in Appliance Repair*

Is your freezer giving you the cold shoulder? If you’re noticing condensation or frost build up—or if your freezer has stopped running completely, it may be time for a repair. Sears is here to help. From temperature fixes to electrical problems and beyond, our Sears Home Services repair technicians are familiar with every brand of freezer—from Kenmore, Amana, Frigidaire, GE, Whirlpool and more.

Featured Brands We Repair

Don't see your brand? Didn't buy it from Sears? Don't worry. We repair most brands and models—no matter where you bought it.

  • Kenmore
  • Frigidaire
  • Whirlpool
  • GE
  • Maytag
  • Amana

Symptoms and solutions for your freezer

My freezer is making strange noises.

The evaporator fan motor may need to be replaced, but not all products will make the same exact sound. Check the owner's manual for proper information.

There is frost build-up in my freezer.

The defrost heater may need to be replaced. The normal freezer temperature is between zero and five degrees.

There is small amount of water leaking on the floor next to my freezer.

The defrost drain may have frozen over, and would need to be defrosted and cleaned. The normal freezer temperature is between zero and five degrees.

My freezer will not run.

The electronic controls may need to be replaced, but first check to ensure that the power light indicator or freezer light are also not working. Both are a sign of power flow to the product.

The temperature in my freezer is too warm.

The defrost thermostat may need to be replaced if it's contacts are not properly functioning. The normal temperature setting at which it functions is between zero and five degrees.

Rated 3 out of 5 by from To many trips to fix our freezer Biggest problem is when Sears canceled our appointment because they used to the wrong phone number to communicate with us
Date published: 2015-10-01
Rated 5 out of 5 by from great service He was very knowledgeable, found the problem and fixed it right a way. I am very happy with the service
Date published: 2015-10-01
Rated 5 out of 5 by from great job billy told me the problem before he even got to the house. he fixed the problem in no time
Date published: 2015-09-30
  • 2015-10-05T05:31CST
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What to Expect with a Sears Home Services Repair

Rest assured that our technicians will remind you of your service in plenty of time and treat your home with professionalism and respect.


You'll receive a service confirmation with a link and phone number to reschedule or make changes.


You’ll receive an automated confirmation call the day before your scheduled repair.


Your service technician will contact you the day of your repair, providing a service window time.


90 Day Guarantee

Repairs include a 90 day warranty on the work completed.



All major credit/debit cards accepted. Checks and/or cash are also accepted.

*Source: Traqline Market Share Report June 2014