#1 in Appliance Repair*

Is your freezer giving you the cold shoulder? If you’re noticing condensation or frost build up—or if your freezer has stopped running completely, it may be time for a repair. Sears is here to help. From temperature fixes to electrical problems and beyond, our Sears Home Services repair technicians are familiar with every brand of freezer—from Kenmore, Amana, Frigidaire, GE, Whirlpool and more.

Featured Brands We Repair

Don't see your brand? Didn't buy it from Sears? Don't worry. We repair most brands and models—no matter where you bought it.

  • Kenmore
  • Frigidaire
  • Whirlpool
  • GE
  • Maytag
  • Amana

Symptoms and solutions for your freezer

My freezer is making strange noises.

The evaporator fan motor may need to be replaced, but not all products will make the same exact sound. Check the owner's manual for proper information.

There is frost build-up in my freezer.

The defrost heater may need to be replaced. The normal freezer temperature is between zero and five degrees.

There is small amount of water leaking on the floor next to my freezer.

The defrost drain may have frozen over, and would need to be defrosted and cleaned. The normal freezer temperature is between zero and five degrees.

My freezer will not run.

The electronic controls may need to be replaced, but first check to ensure that the power light indicator or freezer light are also not working. Both are a sign of power flow to the product.

The temperature in my freezer is too warm.

The defrost thermostat may need to be replaced if it's contacts are not properly functioning. The normal temperature setting at which it functions is between zero and five degrees.

Rated 3 out of 5 by from Warranty follow ups We were sent two technicians (for different appliances) at the same time of day. This was very inconvenient and confusing. One of our refrigerators is not level since that service call, forcing us to be sure to push the door each time it is opened. Had we had the time to pay more attention, we would not be in this situation. The technicians were very polite and personable, but should not have been scheduled at the time.
Date published: 2015-06-26
Rated 5 out of 5 by from great, friendly service Repairman was friendly and cheerful and made the repair quick and competently!
Date published: 2015-06-23
Rated 5 out of 5 by from I'M TELLING EVERYONE HOW PLEASED I AM My Samsung 'Show Case" Refrigerator/Freezer had been completely down for three days. My Technician arrived within 6 minutes of the scheduled window. 'WOW' . "Fidel", My Technician, assessed the problem using his laptop computer . Fidel identified the problem, electronically programmed the solution and restarted the unit. He explained the issue with me thoroughly and he even wrote trouble shooting steps in the manual, should the same problem re-occur. I rate this service a 10 and will use Sears Home Services from this point forward; without hesitation.
Date published: 2015-06-23
  • 2015-07-02T00:13CST
  • bvseo_cps, prod_bvrr, vn_cps_3.1.5
  • cp_1, bvpage1
  • co_hasreviews, tv_15, tr_11
  • loc_en_US, sid_O-009-R, PRD, sort_featured
  • clientName_sears-local

What to Expect with a Sears Home Services Repair

Rest assured that our technicians will remind you of your service in plenty of time and treat your home with professionalism and respect.


You'll receive a service confirmation with a link and phone number to reschedule or make changes.


You’ll receive an automated confirmation call the day before your scheduled repair.


Your service technician will contact you the day of your repair, providing a service window time.


90 Day Guarantee

Repairs include a 90 day warranty on the work completed.



All major credit/debit cards accepted. Checks and/or cash are also accepted.

*Source: Traqline Market Share Report June 2014