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Tuesday Dec 08, 2009

Time to renew

I've been getting letters reminding me that the service agreements are about to expire on the appliances I bought when I moved into my house a few years ago. I didn't realize it had been that long.

The nice thing about having a service agreements, I've found, is that I don't have to debate whether to call for service when I suspect that something is amiss with an appliance. Refrigerator making a funny noise? Call for service! Dishwasher not draining? Call for service! (That one we were able to solve on the phone – I just had to toggle the float near the front that detects water level).

I'm especially keen on renewing the service agreements for the expensive items, which is pretty much everything other than the microwave. I don't expect any of them to give up the ghost just yet, but I just feel better knowing that if there are any problems, I won't have to grapple with an unexpected expense.  

Erin Hynes, managing editor, Manage My Home

Posted at 04:39PM Dec 08, 2009 by Admin in General  |  Comments[6]

Comments:

My Kenmore Quiet Pack 4 dryer doesn't start after I push the start button. Its brand new.

Posted by phil on December 08, 2009 at 06:44 PM CST #

Hello Phil, this is Cooper from the Sears Blue Service Crew. I sincerely apologize that your new dryer is not working. If the item is under a year old it will be covered under a warranty and I suggest having a technician out to check the unit. Please contact us at 1-800-424-2047 so we may schedule an appointment for you.

Posted by Cooper on December 08, 2009 at 08:04 PM CST #

need energy star ratings on kenmore water heaters

Posted by steve binder on December 18, 2009 at 12:11 PM CST #

Hi Steve Binder, this is Cameron, a Sears Blue Service Crew member. I’m always more than happy to help you find the Energy Star ratings for Kenmore water heaters. You can find a full selection of our water heaters at Sears.com. Taking a look at one of the manuals for the more recent Kenmore water heater model #32134 which can be found at www.ManageMyLife.com, I found that all Kenmore residential electric water heaters with capacities of 20 to 120 Gallons. Input rating of 12Kw or less at a voltage no greater than 250 V have achieved the Gamma energy efficiency rating. If you have further questions, you might want to contact our water heater specialists at 1-800-877-6420.

Posted by Cameron C. on December 18, 2009 at 01:36 PM CST #

I'm considering buying a protection agreement for my new LCD TV. I have an older plasma as well. Is there a reliability difference between the two?

Posted by Abby Orson on January 08, 2010 at 03:10 PM CST #

This is Jon with the Sears Blue Service Crew. To be perfectly honest with you reliability and dependability depend mainly on the user preference. Some people like Plasma, some like LCD while others don't mind either. I would like to suggest visiting www.Sears.com where you can compare the two types in picture and price. You may also feel free to call us here at Sears Home Service for further assistance. Our phone number is 1-800-424-2047.

Posted by Jon B. on January 08, 2010 at 03:49 PM CST #

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