Sears Home Services Blog

Satisfaction by Sears is joke,the worst experiance in my life,but i still in proces for my right,have buissnis with Sears is inposibile. SEARS SATISFACTION GUARANTEE dont exist,is big joke. Thanks ,Jamila

Posted by jamila on August 04, 2009 at 09:38 PM CDT #

Does your store repair a Black and Decker electric lawn mower? The handle that activates the engine has come off and therefore the machine is non-operational. Can you replace or repair this defective part? Do I have to take it to a Black and Decker store? If yes, can you tell me where in the 49068 zip area I can take it? Thank you for your information.

Posted by Helen deFinta on August 05, 2009 at 12:44 PM CDT #

Hi Helen deFinta! My name is Darold, part of your Sears Blue Crew. Our Battle Creek location is a drop off location and our repair center in Kalamazoo is the one that actually does the repairs. As for servicing it, yes we can for you.

Posted by Darold on August 05, 2009 at 01:13 PM CDT #

Hi Jamila! My name is Darold, part of your Sears Blue Crew. If you would like to contact us directly I would like to address your concerns. You can reach us at contactus@searshomeservices.com .

Posted by Darold on August 06, 2009 at 11:41 AM CDT #

This morning your technician #0001158 performed a repair on a dishwasher at Tanner Road in Norwood, NY. He was very prompt, very businesslike and professional and completed the repair in a timely manner.

Posted by Elaine Custer on August 07, 2009 at 12:44 PM CDT #

I don't know why anyone bothers with appointments when no one cares to honor them. I have waited for two whole days for service (8/5 9-5 and today 8-12) only to be informed after 5:30pm each day that no one could make it and had to be rescheduled. What kind of nonsense is this? I am sure your time is precious and so is mine.

Posted by may on August 07, 2009 at 05:18 PM CDT #

Sears Repair Center in Pensacola Fl is staffed with mostly Negroes and some young girls neither who have the experience and training normally the preserve of middle age white males. My Craftsman 18" Chainsaw worked well for one year without flaw. After a year is got hard to start. During the next 18 months it has been in the shop over 5 times. Each time some major engine work was done according to the work inventory. Actual working time decreased with every return. Finally I cornered them and said if I have to bring this in again I am going to take it to a local professional repair shopand bill Sears. The shop manager ( a black man) apologized and said I should have received a new one long time ago. The only people who seem to use the repair service are senior citizens. I rarely see anyone under 60 use the department. If you are serious about service stay away from Sear Repair center warranties.

Posted by William Iwata on August 07, 2009 at 05:40 PM CDT #

Dear Senior management at Sears, case number 2730192 I am a little shocked at how hard it is to get in contact with a manager, please pass this on to the right manager. The past 5 weeks has really got a bad taste in my mouth about how things are handled and the cross talk that happens in the same department. I have been told one thing and yet another person says something different. I am not sure how to get this in the right hand but in this day and age I think service is what can make or brake a purchase. For the first time ever I am having second thoughts about Sears and how this has been handled. As I look online and see the social network comments on Sears I again am surprised. I have on several occassioned mentioned in my own status the nightmare of getting my washer fixed and will continue because that is how this day and age works. I would think a company your size would understand the importance of world class consumer customer service.

Posted by Kyle Fenton on August 09, 2009 at 02:36 PM CDT #

Sears/Craft Auto Level, Mdl # 9.49134. The compensator button does not return to the exact horiz posit. Need rep manual or advise.

Posted by Jonathan Janek on August 09, 2009 at 08:29 PM CDT #

I have a Kenmore dehumidifier (model 580.5450); it runs constantly and now appears to be freezing up. I suspect that the humidistat is malfunctioning - can you suggest a part number (or alternative theory for this performance)? Thanks

Posted by Rick on August 10, 2009 at 12:03 PM CDT #

Hi Rick! My name is Darold, part of your Sears Blue Crew. It could be that your situation requires more than one dehumidifier for the space you're trying to cover with this one unit. These units are not designed to operate 24/7 without cycling on and off frequently. Try turning the setting down lower in order to help the unit cycle on and off, rather than have to run constantly.

Posted by Darold on August 10, 2009 at 06:28 PM CDT #

Hi Jonathan! My name is Darold, part of your Sears Blue Crew. If you could contact us directly at contactus@searshomeservices.com so we can ask you a few additional questions regarding your Craftsman Level we can see what we can do for you.

Posted by Darold on August 10, 2009 at 06:31 PM CDT #

Hi May! My name is Darold, part of your Sears Blue Crew. If you would like to contact us directly I would like to address your concerns. You can reach us at contactus@searshomeservices.com in regards to yoru appointments.

Posted by Darold on August 10, 2009 at 06:33 PM CDT #

We install. You relax? Funny, my husband and I had to help the one installer that was sent to lift the microwave out of the box and hold it up on the wall while he mounted it.

Posted by Pauleen on August 11, 2009 at 11:20 AM CDT #

Although I had to wait for the service the repair/replacement was done quickly (thermostat) and he was vey courteous. Thank you.

Posted by Jeanette Ambrosio on August 11, 2009 at 03:19 PM CDT #

Mr. Iwata, I am sorry that you hear about your unsatisfactory experience with Sears. My name is David and I work for the Sears Cares Team. We would like to speak to you regarding your experience. Please contact us at searscares@searshc.com so we can further discuss your concerns. Thank you, David V. Senior Case Manager

Posted by Sears Cares on August 13, 2009 at 09:39 AM CDT #

Dear Pauleen, It is disappointing to read about your service with Sears installation. When we intall products the customers assistance is not needed and should not be requested for the installation. My name is David and I work for the Sears Cares Team. At your convenience, please contact us at searscares@searshc.com so that we can further discuss your concerns. Please provide a contact phone number and the phone number the purchase was made under (if different than the contact phone number) and we will call you directly. Thank you, David V. Senior Case Manager

Posted by Sears Cares on August 13, 2009 at 09:53 AM CDT #

Thanks for deleting my comment on the ineffective and insulting high pressure sales tactics used to try to sell me a product out of my price range when I only asked for information. Sears, you have lost another customer.

Posted by 204.0.3.248 on August 13, 2009 at 04:10 PM CDT #

I have a Kenmore 24 side by side refriderator/freezer (came w/house). Ice dispenser stopped working. The ice is melted together. How do I fix this problem? Should I defrost the freezer?

Posted by Missy on August 13, 2009 at 06:10 PM CDT #

I am very unhappy with the service (recently)on my dryer. Last week it overheated, and since we bought it at Sears (and have a service contract) we called Sears. The tech. came out, put his hand over the air discharge, and pronounced it good, then left. my wife begged him to look further into why the thing got so Richard Hornhot the day befor, to no avail. Now we must junk the dryer, it doesn't operate.You can bet the one we get ill not be from Sears! Richard Horn, 1051 Asboth St Pea ridge, AR 727519 PS, the truck had Oklahoma license tags. I didn't Get his name nor a bill as he said his printer was out, But he was able to process mt Sears Credit Card!

Posted by Richard I Horn, SR on August 13, 2009 at 08:16 PM CDT #

I appreciated your staff's timeliness, courteous nature and knowledge. The repairman was helpful and quick. He fixed a GFCI problem and a stuck fan in my AC unit in less than 1 hour. I am very pleased! Great Tech, Great Service!

Posted by Jodi Christman on August 13, 2009 at 09:29 PM CDT #

It is amazing how user unfriendly Sear's has become. For the last 2 weeks I have scheduled appointments to fix my Frigidaire Gallery, Model #FRS232TJ to no avail. I even spoken to someone in Public Relations who assured me the work would be done 8/13/09. I even called the repair appointment desk and was also again informed that the technician would call me before, he would arrive. Sear's can breach your contract but try not paying the bill and they immediately start calling your residence at 8AM sharp until 10PM and tying up your message unit, so no one else can contact you on important matters. I think it a disgrace and time consuming that in this day and time one has to be at the mercy of foolishness. My time is just as valuable as Sears.

Posted by Lorraine Moten on August 13, 2009 at 10:13 PM CDT #

3 repairmen have already come to check it , tried to get parts, with 2 weeks apart each time, The last gentleman was the only one truly interested enough to try and fix it, the middle gentleman did absolutely nothing, called it in because of no scematic, and said he would be back in two weeks to fix it, not, I think I have been patient, but I'm tired of no dryer, yes, my vents are clean the machine is clean, why does it always take Sears so long, when we have been a part of the warranty program since it started and our payments were made promtly, we were grandfathered into the plan. This time they again say they need a timer and termstats, I think you have paid more in parts and service calls, than it would cost you to replace it like your supposed to, by at least 3 times. It seems like Sears service is wasteing a lot of money to me. Thankyou

Posted by Patricia Carpenter on August 14, 2009 at 02:40 PM CDT #

I agree with the comments of Lorraine on August 13, 2009. I scheduled an appointment to have Sears come out and repair the ice maker portion of my Kenmore refrigerator. I scheduled an appointments between 1:00 p.m. and 5:00 p.m. I gave them my cell number to call and inform me that they are on they way, by they request. I took off work early to get home for the scheduled time. When I arrived home I had a message on my home phone from a technician telling me that they are canceling the appointment and for me to reschedule. I called the service number 1-800-my-Sears and they informed my they are no longer in my area and to reschedule. I will never call Sears again for any repairs. My time is just as valuable as Sears and technicians. They have lost a customer.

Posted by Barbara Holter on August 14, 2009 at 04:56 PM CDT #

I thought the repairmen were polite when they came to my house to fix my central ac.its a shame nobody told me when i called to check the batteries in the thermostat. it cost me 153.00 for the repairman to change 2 AA batteries which i could have done myself.thanks

Posted by Gary P. Logan on August 14, 2009 at 04:57 PM CDT #

Scheduled an appt. for Saturday, 8/15, 8a-12p to fix the fridge. Wondering why the guy hadn't shown up. Called the customer care line and she said they called. "Did they leave a message or something?" I asked. "No. Once they call and no one answers, the appointment is cancelled. They assume you are not home." Really Sears? In that friggin' 4 hour window, your customers have might have things to do other than wait by the phone every second during that 4 HOUR PERIOD. Baby could be crying, maybe a bathroom break, maybe taking out the trash. Hell, have you ever called YOUR OWN CUSTOMER SERVICE LINE? GET A CLUE. If we are paying $119 min. for a service call, the least you could do is leave a message, callback number anything. We chose you because of your reputation. We will NOT choose you because of your service, or lack thereof.

Posted by Noel on August 15, 2009 at 02:47 PM CDT #

Sears has come twice to fix our 4 month old refrigerator... first time 8/7 which we called on 8/4 and spent 15 minutes... repositioned sensor... didn't even stay long enough to make sure that was the problem... Called Sears again on Saturday - refrigerator still not cooling.... 50 degrees in freezer... Gave an appointment for 8/10 instead of showing up they called and said they were orderin parts... Per receipt new sensors (2) and computerboard... 810.00 under warranty for parts - put them in 8/14 - still now working.... we are on our way to the store now to complain.... besides 12 days no refrigerator and it is new!!! and having to reschedule everything for someone to be here is frustrating. Besides that having to deal with the repair center is a joke~!

Posted by James on August 15, 2009 at 02:58 PM CDT #

I had a great Sears repairman to come to my home and repair my Kenmore refrigerator on Saturday, 8/55/09 in Long Beach. He arrived within minutes of when he called. He quickly analyzed multiple problems with my refrigerator. He professionally and neatly repaired my refrigerator. More important, it is three days later and my refrigerator is working "just like new". I am very happy with my repairman and Sears. Thanks. Mary Gray Long Beach

Posted by Mary Gray on August 18, 2009 at 03:12 AM CDT #

I have been in contact with Sears repair department for 2 and a half weeks now for our washer. The experience has been completely frustrating. The repair scheduling department is completely unorganized. The lack of communication between customers, repair men, and the scheduling team is rediculous. every time I call to reschedule an appointment, I am either being told that my information is not in the system and that have no record of me OR that they can not schedule an appointment because a previous appointment has not been closed out. In addition, I am constantly being transferred to another department and thus disconnected because apparently transferring a call is a difficult task. I am completely dissatisfied with the service, or lack there of, that Sears has provided thus far. I plan on contacting th Better Business Bureaue as a result if this is not rectified immediately.

Posted by Claire martynick on August 18, 2009 at 06:56 PM CDT #

Hi Missy! My name is Darold, part of your Sears Blue Crew. Without a model number for your Kenmore it's hard to say exactly but defrosting the freezer isnt a bad idea. I would start there and if the situation continues go ahead and contact us at contactus@searshomeservices.com with your model number along with what exactly is still going on.

Posted by Darold on August 19, 2009 at 11:45 AM CDT #

Hi Mr. Horn! My name is Darold, part of your Sears Blue Crew. We do apologize over your experience and have forwarded your situation along to the correct ndividuals to address this for you. If you need to you can also contact us directly about this situation at 800-424-2047.

Posted by Darold on August 19, 2009 at 12:23 PM CDT #

Hi Ms. Moten! My name is Darold, part of your Sears Blue Crew. I'm sorry to hear about your experience with your Frigidaire Gallery. I have forwarded your situation along about your experience to the appropriate department. If you need to you can also contact us directly about this situation at 800-424-2047.

Posted by Darold on August 19, 2009 at 12:36 PM CDT #

Hi Jodi Christman! My name is Darold, part of your Sears Blue Crew. I'm glad to hear everything worked out over your experience and that our tech was able to solve your problem so quickly.

Posted by Darold on August 19, 2009 at 12:40 PM CDT #

Hi Patricia Carpenter! My name is Darold, part of your Sears Blue Crew. Your input is important to us and I'm glad you let us know how you were feeling. I have forwarded your experience along to the appropiate people so that they are aware too of your situation.

Posted by Darold on August 19, 2009 at 12:43 PM CDT #

Hi Ms. Holtzer! My name is Darold, part of your Sears Blue Crew. We do apologize over your experience and have forwarded your situation along to the correct ndividuals to address this for you. If you need to you can also contact us directly about this situation at 800-424-2047.

Posted by Darold on August 19, 2009 at 12:45 PM CDT #

Hi Noel! My name is Darold, part of your Sears Blue Crew. I do apologize about your appointment and have forwarded your situation along to the correct individuals to address this for you. If you need to you can also contact us directly about this situation at 800-424-2047.

Posted by Darold on August 19, 2009 at 12:50 PM CDT #

Hi Ms. Gray! My name is Darold, part of your Sears Blue Crew. I'm glad our service repairman was able to fix your refrigidator to your satisfaction.

Posted by Darold on August 19, 2009 at 12:54 PM CDT #

Hi James! My name is Darold, part of your Sears Blue Crew. I'm sorry to hear about your experience with your Frigidaire Gallery. I have forwarded your situation along about your experience to the appropriate department. If you need to you can also contact us directly about this situation at 800-424-2047.

Posted by Darold on August 19, 2009 at 12:56 PM CDT #

Hi Claire Martynick! My name is Darold, part of your Sears Blue Crew. Your input is important to us and I'm glad you let us know how you were feeling and I apologize for your frustration. If you can contact us directly at either 800-424-2047 or contactus@searshomeservices.com we would like to try to address this for you.

Posted by Darold on August 19, 2009 at 01:00 PM CDT #

Hi Mr. Logan! My name is Darold, part of your Sears Blue Crew. I'm glad your unit is working correctly now and I do apologize about the situation that led to it being fixed. Our over the phone support is limited and localized to Protection Agreement contacts.

Posted by Darold on August 19, 2009 at 01:04 PM CDT #

Just looking around...nice site

Posted by Kevin on August 20, 2009 at 12:25 PM CDT #

This is not the sears I know.... I made a repair appt. over 10 days ago and waited all day yesterday for them to show up.. At 4:35 you call and tell me your over booked and have know one in the area to help me .. We need to rescedule you and the next available time is 8 days from now.. Why is this my fault.. I work nights and was afraid to sleep because I may miss the repair call.. I have $ 900.00 worth of parts in my basement that was sent to me with know one to install... bill

Posted by william on August 20, 2009 at 02:13 PM CDT #

One of you repairman were at out at home today working on our fridge. He was polite, helpful, clean up after himself, dressed well, told us about other cleaning supplies that you offer and was very helpful. We were very pleased and definately use this service again. I tried to go into the rating part of the website but there did not seem to be a clear way to do that. What ever the rating scale is.....he would receive the highest. We appreciated his help and would welcome him in our home at any time. Thanks, Debbie Friesland

Posted by Debbie Friesland on August 20, 2009 at 05:44 PM CDT #

Hi Bill! My name is Darold, part of your Sears Blue Crew. I do apologize that we wernt able to come to your home. I would like you to contact us directly with your appointment information so we can see if there is anything that can be done to speed this up for your. You can reach us at contactus@searshomeservices.com.

Posted by Darold on August 21, 2009 at 03:46 PM CDT #

Hi Debbie! My name is Darold, part of your Sears Blue Crew. Thank you for taking the time to share your experience with us. Your input is important to us and we want you to know we are committed to excellent customer service.

Posted by Darold on August 21, 2009 at 03:47 PM CDT #

In june we purchased a whirlpool washer from Sears.For the 1 1/2 months it worked fine.then it would stop while on the rinse cycle and not fill completely but other times it would cycle thru all cycles and finish the wash.The first repairman came out and stated it needed 2 parts and had them shipped to my residence with another date setup to install these parts.The second repairman came on Aug.20 and said the parts were wrong and didn't remotely come closeto my model washer.He did however,think the problem was in the lid switch and he replaced it the same day.The next day the first load of wash after repairs was attempted.This load stopped between the rinse and spin cycles and subsequent loads this problem continued and now its not even filling on the wash cycle.Another appointment was made for Aug 25th........wish me luck,tom

Posted by Tom Sillence on August 21, 2009 at 04:05 PM CDT #

We purchased a refrigerator and wanted it delivered. When the delivery service called the time they had selected was very very late in the day and not at all useful for us! We ended up rescheduling at a great incovenience to us. We have purchased appliances at seveal stores and have always been able to manage our delivery schedule within a five hour window. Sears would not provide anything less than a 12 hour window. We have never had the poor service that we have had with the Sears delivery service. Since there is no other site to register our dissapproval I am writing here. I hope someone gets the message and improvements are made to your delivery process!!

Posted by Philip on August 22, 2009 at 08:17 PM CDT #

Hi Tom! My name is Darold, part of your Sears Blue Crew. Please let us know if you need any additional assistance if your current appointment doesnt resolve the issue. You can reach us at contactus@searshomeservices.com.

Posted by Darold on August 23, 2009 at 11:58 AM CDT #

Hi Philip! My name is Darold, part of your Sears Blue Crew. We apologize your experience with us was not up to our standards. We have forwarded the feedback about your experience to the appropriate department. Your input is important to us and we want you to know we are committed to excellent customer service.

Posted by Darold on August 23, 2009 at 11:59 AM CDT #

Is it possible to contact a local service center directly without having to set up an appointment for a callback. They keep asking for a phone number and tell me that my number is invalid though I am calling from the very same number. I have a computer based phone similar to Vonnage. I can call out and receive calls so why is it not a valid number? I don't want to schedule a call back as I would like to talk to someone when I call. I thought about going directly to my local service center which is several miles away but decided instead to buy a new microwave, but not at Sears. Has anyone been able to call a center directly?

Posted by Larry on August 25, 2009 at 12:30 PM CDT #

Sear appliance repair is the worst experience i have had with any major retail chain. The technicians do not take ownership or pride in their work. When they leave a job that is not complete it is at least a week for someone to come back and it never the same technician. Customer service is not customer service because there isn't anyone who has the authority to help. Their scripted answer is "I'm sorry ..." 4 weeks, 5 different technicians and countless "I'm sorry" from the customer service reps and 8 repairs in 5 years on this hunk of junk sears kenmore washer. Sears has seen the last of my money. I will never shop there again. I am lucky where i live Sears is not the only game in town. I feel sorry for anyone where is forced to shop there.

Posted by Laura on August 25, 2009 at 02:38 PM CDT #

Sir, I have an appointment today for service on my water heater. Request they call my cell # 15 minutes before coming to the house. They wrote down a wrong cell # and I never receice the call. I call them back at 1pm and they states that a techician will call me before 5pm. I call again at 3pm. They again stated that I should wait till 5pm. I call again at 4:50 and was on the phone for 40 minutes and they keep telling me to re-schedule and the earliest is Friday. I ask to talk to a manager and they switch me to a female and she HANG UP on me. SO RUDE.....Is this how Sears does business??? And does anyone at Sears reads this email?If you do, please call me.

Posted by Joseph Young on August 25, 2009 at 04:44 PM CDT #

Hi Larry! My name is Darold, part of your Sears Blue Crew. What I can recommend since you didnt state where you are located is to make sure you are calling the direct number for the repair center in your area. You can find this by using the store look up tool on sears.com and selecting Repair Centers. This should allow you to not have to go through the national 800 number and IVR prompting system. http://www.sears.com/shc/s/StoreLocatorView?storeId=10153&catalogId=12605

Posted by Darold on August 26, 2009 at 03:56 PM CDT #

Hi Laura! My name is Darold, part of your Sears Blue Crew. I do apologize for your frustration and I would like to make sure this gets resolved for you. You didnt leave any contact information in your post so if you could call directly over your issue at 800-424-2047 or reach us at contactus@searshomeservices.com.

Posted by Darold on August 26, 2009 at 05:07 PM CDT #

I am pleased at how easy it to make an appointment to get my refrigerator fixed. Your use of technology to schedule serivice is exceptional!!!! I AM DOWN RIGHT FRUSTATED THAT I HAVE HAD SO MANY PROBLEMS WITH MY REFRIGERATOR AND HAVE HAD TO SCEDULE SERVICE SO MANY TIMES FURTHERMORE.....THIS IS THE SECOND TIME THAT MY REPAIR PERSON HAS NOT CALLED OR SHOWN UP WITHIN THE FOUR HOUR WINDOW I TOOK OFF OF WORK..... Seduling is great...but it doesn't replace good products....and it SURE DOESN'T MEAN that someone will SHOW UP! -PHil

Posted by Phil Mansour on August 27, 2009 at 01:01 PM CDT #

Hi Phil! My name is Darold, part of your Sears Blue Crew. I apologize for your frustration and would like to make sure your issues are addressed. If you could email us your contact info along with your address and appointment dates I would like to make sure this doesnt happen again for you. Your feedback is important to us and we would like to make this right for you. You can email us at contactus@searshomeservices.com.

Posted by Darold on August 27, 2009 at 02:17 PM CDT #

Sears fucks people not help them A service tech came out to fix my dryer after waiting 2 weeks for an appointment and was at my home for 15 minutes and did shit. Said he was done and left. They said he would come back later that afternoon and they just did not call or show up. I am still without a dryer. They don't give a shit about people and their "Satisfaction Guarnteed" is bullshit. They do not honor their contracts!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by Marc Salzman on August 28, 2009 at 10:28 AM CDT #

My dryer timer resets to 99 minutes - what can I do?

Posted by Darcy Kine on August 28, 2009 at 11:21 AM CDT #

need instructions for defrosing kenmore freezer model 15155

Posted by jimmy williams on August 29, 2009 at 10:51 AM CDT #

Hi Jimmy Williams! My name is Darold, part of your Sears Blue Crew. You can locate your owners manual for instructions on our companion site www.managemyhome.com .

Posted by Darold on August 30, 2009 at 11:40 AM CDT #

Hi Darcy Kine! My name is Darold, part of your Sears Blue Crew. You didnt supply a brand of model number so it's hard to say what may be the route cause of why it resets. What I would recommend is contacting us directly at 800-424-2047 with your model and brand and we can see what may be the problem.

Posted by Darold on August 30, 2009 at 11:42 AM CDT #

Had very good service, but the feedback did not work. Sears #: 0008245 Service Order Number: 78849487 On 8/27/2009 I was completely satisfied with the service and would have liked to register my approval, but the feedback would not recognize my numbers.

Posted by Jim Murrian on August 30, 2009 at 06:23 PM CDT #

Hi Jim Murrian! My name is Darold, part of your Sears Blue Crew. We appreciate your feedback and I passed it along. Your input is important to us and we want you to know we are committed to excellent customer service.

Posted by Darold on August 30, 2009 at 07:07 PM CDT #

I scheduled an appt on-line to repair my fridge. I called in and provided by model and serial number. At 4:42pm I called the repair line to ask where the technician is, and the operator had no idea. He could only IM the technician to call me. Finally, at 5pm, a technician called to say he is on the way. If you are going to ask your customers to block out an entire day to schedule an appt, you could at least show up within that NINE hour window without the customer having to call.

Posted by Mike Butler on September 01, 2009 at 04:06 PM CDT #

Hi Mike Butler! My name is Darold, part of your Sears Blue Crew. I am truely sorry that the repairs for our tech that day took longer then estimated. We forwarded your feedback about your experience to the appropriate department. Your input is important to us and we want you to know we are committed to excellent customer service.

Posted by Darold on September 02, 2009 at 11:42 AM CDT #

Feedback not working so I don't know what the questions would be. Sears service order # 78416034. Tech ID # 0919779- Reggie. He is very knowledgeable about the equipment and explains the process so I know what is happening.

Posted by Mary Kay on September 02, 2009 at 02:11 PM CDT #

Okay, I have the same problem everyone else does - wait wait wait, no one comes, no phone call. That was 8/29. I asked to talk to a supervisor to see if I could nail down a time on a reschedule so I don't have to wait ALL DAY AGAIN. I'm still waiting! If I can't even get a call back I feel certain a repair call is a dim hope. Can I just sell back my warranty? It's pretty clearly useless to me. This is a very poor repair service, I'm sorry to say. I'm sorry I bought my appliances from Sears and I must say, I'll never do it again and will certainly urge my friends to beware.

Posted by Kristine Logan (Sagar) on September 03, 2009 at 08:48 AM CDT #

I bought 2 Schumacher upright battery chargers from Sears a few years ago. Now one of them has developed a problem. I called Sears service number and was advised by a service rep that they do indeed repair the Schumacher chargers. She said just take it to the nearest store and send it in. I took it to the University Park Mall store in Mishawaka, Indiana and at first they refused to take it. They couldn't figure out where to send it. The battery charger that Sears sells now has Die Hard as a name tag not Schumacher. I don't believe that was theproblem though. I think no one ever brings in a battery charger for repair. Finally a sales guy came and decided tomjust send the charger to Lansing, Mi for repair. A few days later I received a call from Sears to come pick up the charger. They could not repair it. I still have not picked it up. Do Sears really service what they sell?

Posted by 96.17.161.219 on September 03, 2009 at 10:43 AM CDT #

Service by technician, Steve # 00609411 Sept. 2, '09 at our home 46240 7980 Dean Road much appreciated. Thank you

Posted by Nancy Roesch on September 03, 2009 at 01:50 PM CDT #

I have tried to answer your home service/ repair survey, and even though I've entered all numbers correctly as requested, you keep sending me a message that I have entered the numbers incorrectly.

Posted by V Bergeron on September 03, 2009 at 02:36 PM CDT #

Hi Mary Kay! My name is Darold, part of your Sears Blue Crew. We appreciate you taking the time to post your thoughts over your tech Reggie. Your input is important to us and we want you to know we are committed to excellent customer service.

Posted by Darold on September 03, 2009 at 03:58 PM CDT #

Hi Kristine Logan (Sagar)! My name is Darold, part of your Sears Blue Crew. I do truly apologize for any inconvenience this has caused for you. You situation has been passed along to our management team to be addressed. If you could email us your contact information we would like to discuss this further with you. You can send it to contactus@searshomeservices.com and if you culd include your posting that would be greatly appreciated.

Posted by Darold on September 03, 2009 at 06:24 PM CDT #

Hi ! My name is Darold, part of your Sears Blue Crew. In regards to the "Schumacher upright battery chargers" if you could call or email us the model numbers we would like to resolve this for you. you can reach us at 800-424-2047 or contactus@searshomeservices.com

Posted by Darold on September 03, 2009 at 06:26 PM CDT #

Hi V Bergeron! My name is Darold, part of your Sears Blue Crew. I apologize that the survey is not working for you. If you would like to provide direct feedback you can email us at contactus@searshomeservices.com

Posted by Darold on September 03, 2009 at 06:28 PM CDT #

Hi Nancy Roesch! My name is Darold, part of your Sears Blue Crew. We appreciate you taking the time to post your thoughts over your tech Steve on Sept 2nd. Your input is important to us and we want you to know we are committed to excellent customer service.

Posted by Darold on September 03, 2009 at 06:29 PM CDT #

Scew you! You should tell us how to fix it without charge

Posted by Robert Lee on September 05, 2009 at 11:37 PM CDT #

Hi Robert Lee! My name is Darold, part of your Sears Blue Crew. I'm sorry but I dont know what your refering too. If I can help I most certainly will like I have helped others who have posted. If you would like to post your issue I'll be happy to look into it or you can call us at 800-424-2047 or reach us via email at contactus@searshomeservices.com

Posted by Darold on September 06, 2009 at 07:28 PM CDT #

Hi Kristine Logan (Sagar)! My name is Darold, part of your Sears Blue Crew. We would like to make sure yoru issue is addressed. We havent heard from you and if you could email us your contact information or even call we would like to discuss this further with you. You can send it to contactus@searshomeservices.com or 800-424-2047 and if you could include your posting that would be greatly appreciated.

Posted by Darold on September 06, 2009 at 07:36 PM CDT #

why can't you all just answer one simple ? all I ned is a belt now I have t go some place elese

Posted by Douglas Meksul on September 07, 2009 at 02:43 PM CDT #

SEARS should get its service department act together. I haven't even seen the repairman yet, but the frustration factor is already sky-high. Scheduled an 8-11 visit on a weekday. Got a call at 10:45 that the repairman is not available and the next one open is Saturday 8-1. Was frustrated about the lack of options and the dismissive behavior, but went with that reschedule. Come Saturday, I waited the entire morning. Got a message later on that the repairman won't be able to make it until 5PM. He said he'll be there by 5PM. Got a phone call at 5:15 that he was on his way. When asked how long it will take to reach the destination, he said he was on his way. Told him to not come because I had other plans at that point. If I have a choice in the future, I'll avoid your services. Unfortunately, the bad service experience will be talked about for years. Ultimately, I may steer people away from your products altogether.

Posted by Ed on September 08, 2009 at 10:08 AM CDT #

Hi Douglas Meksul! My name is Darold, part of your Sears Blue Crew. If your looking for a replacement belt all you need to do is enter your product model number on our parts site www.searspartsdirect.com to find the exact one that fits your item.

Posted by Darold on September 08, 2009 at 11:43 AM CDT #

Hi Ed!My name is Darold, part of your Sears Blue Crew. I apologize for any inconvenience this has caused for you and I have passed along your situation to our management team to be addressed. If you could email us your contact information we would like to discuss this further with you. You can send it to contactus@searshomeservices.com and if you culd include your posting that would be greatly appreciated.

Posted by Darold on September 08, 2009 at 11:45 AM CDT #

i need to speak with some one in customer service regarding poor customer service for my mother that has supported Sears for over 45 years.

Posted by delbert campbell on September 08, 2009 at 06:49 PM CDT #

If you really take the comments seriously why haven't there been any improvements to service? I need to have someone in under my service contract today or tomorrow at the latest. I get an appointment for sometime two days laters while my clothes rot in a not efficient washer. I will be telling all my friends and althought I know you have many clients....it only takes one person to tell ten people who tell ten people...do the math!

Posted by Joe Vargas on September 08, 2009 at 07:43 PM CDT #

Hi Delbert Campbell!My name is Darold, part of your Sears Blue Crew. Thank you for reaching out to us. I am sorry to hear about your experience and would like to make use it gets address Mr. Campbell. You can call 800-424-2047 and speak directly to one of our representatives who will address your concerns directly.

Posted by Darold on September 08, 2009 at 07:52 PM CDT #

I'll tell you how you're doing. Not good. I had a $2500 refrigerator installed on August 23 and the Sears installation guy crimped the copper tubing that supplied the water to the fridge for the icemaker/water dispenser when he pushed the refigerator back against the wall. I had to call a Sears repair tech to my house to get it fixed. When he saw it, he said "I don't fix plumbing. Call a plumber." So I called a plumber who charged me $135 to fix the tubing and get my refrigerator running. I called Sears customer service and explained it to 4 different people who kept transferring me. Finally, I spoke with someone who said that I would get a call within 3 days to resolve the issue. It's been 5 days and I am still waiting.

Posted by David on September 08, 2009 at 08:01 PM CDT #

Hi, David my name is Jon, part of your Sears Blue Crew. I am disappointed to hear that you have had such a hard time with your new refrigerator installation. I want to make sure we get this issue resolved for you, please contact our specialists at Sears Home Services 1-800-424-2047 so we can escalate this matter, and create a case for you.

Posted by Jon on September 09, 2009 at 03:19 PM CDT #

Hi, Joe my name is Jon, part of your Sears Blue Crew. I am disappointed to hear that you have had such a hard time with your washer repair. I want to make sure we get this issue resolved for you, please contact our Home Services specialists at 1-800-424-2047 so we can escalate this matter, and provide a resolution.

Posted by Jon on September 10, 2009 at 10:38 AM CDT #

The pilot light on our 6 year old Kenmore Water Heater was consistently going out. Steve your service Tech, gave us a 15 minute courtesy heads-up call before his arrival and once here, he spotted the problem within minutes (clogged filter screen). He quickly removed the dust & debris from the filter, ran a brief series of performance checks while sharing some helpful maintenance tips and anecdotes about his family and life. Problem solved in less than 15 minutes and thanks to Steve we have a better idea how to insure proper maintenance, conserve energy and obtain maximum efficiency from our Kenmore Water Heater. Thank you. Wayne

Posted by Wayne on September 10, 2009 at 11:37 AM CDT #

Hi Wayne! My name is Jon, part of your Sears Blue Crew. We appreciate you taking time out of your day to let us know about your great experience. Your input is important to us and we want you to know that Sears is committed to making every customer encounter an excellent experience. Thank you for your feedback!

Posted by Jon B. on September 10, 2009 at 12:11 PM CDT #

Called company 9-7-09, asked for an APPOINTMENT FOR REPAIR OF REFRIGERATOR , GIVEN APPOINTMENT FOR 9-10-09TIME FROM 9-12 PM. oN 9-10-09, AT 1:00PM NO ONE SHOWED UP,i Called and was told no appointment had been scheduled. Could not believe this, an appointment was given to me

Posted by Evelyn Strong on September 10, 2009 at 02:16 PM CDT #

Hi Evelyn Strong my name is Jon, part of your Sears Blue Crew. I am apologize for the frustration related to this service mix up. I want to make sure we get this issue resolved for you, please contact our Home Services specialists at 1-800-424-2047 so we can search your order and provide you a resolution.

Posted by Jon B. on September 10, 2009 at 02:51 PM CDT #

Went to the local home show a few weeks ago and decided to let someone give us an estimate on how much it would be to fix our kitchen. We were able to choose the date and time, and we did. Picked a great day and time--everybody would be home, life was good. And then we get a call that Sears is overbooked and they need to reschedule. My husband is the one that got the call and didn't want to reschedule without talking to me first, just in case we had plans coming up. Whoever called apparently didn't like that answer and said they'd call back on the day they were supposed to come. Well, we sat and waited. And waited. And we waited some more. Cancelled plans in case they decided to come the next day. 5 days later, no call and nobody ever showed up. Won't be doing business with them if they don't have the decency to call. It's not our fault they've been overbooked. Maybe some help needs to go to the scheduling department, since they can't seem to get it together.

Posted by Allyson R. on September 11, 2009 at 02:10 AM CDT #

Hi Allyson R. my name is Jon, part of the Sears Blue Crew. I am disappointed to hear that have let you down and caused you frustration. I want to make sure we hear your concern, please contact our Home Services specialists at 1-800-424-2047 so we can escalate this matter, and provide a resolution.

Posted by Jon B. on September 11, 2009 at 09:52 AM CDT #

Sears home repair service is horrible. I have a broken refrigerator and it's been broken for 2 weeks! First appointment had to be cancelled, and then Sears informed me that they couldnt come fix it any earlier than Friday (i called on Monday). My appointment for today (friday) was from 9am-1pm, well here i am at 1:30 and still no technician! No call! No word as to why they are late. Customer service says they can not get a hold of any technicians in the area. Not to mention no one in customer service seems to speak English well enough to understand me. I will never purchase anything from Sears again!

Posted by missourian on September 11, 2009 at 01:20 PM CDT #

Hi Missourian my name is Jon, part of your Sears Blue Crew. I apologize for the frustration you are experiencing with your service call. I want to make sure we get this issue resolved for you, please contact our Home Services specialists at 1-800-424-2047 so we can search your order and provide you a resolution.

Posted by Jon B. on September 11, 2009 at 01:46 PM CDT #

Well Jon B. i tried calling the number you suggested and I didn't think it was possible, but they were even more unhelpful that whoever i spoke to earlier was. This time they couldnt even find my name, my landlords name, my address, or my appointment. So basically, i am going backwards with Sears Customer Service. Worst Company Ever. period.

Posted by missourian on September 11, 2009 at 02:09 PM CDT #

Hi Missourian, from the Sears Blue Crew. I am disappointed to hear we were not able to assist you. I want to make sure we locate your service and resolve this. If you would like please email us at contactus@searshomeservices.com with a contact phone number so we may call you and escalate this if necessary. Thanks for your patience.

Posted by Jon B. on September 11, 2009 at 02:43 PM CDT #

Thank you for treating my mail like it was spam because I went over the 1000 characters. I must have had a lot to say that you didn't want to hear. Service sucks ....dishwasher won't work....numerous repairs on new dishwasher that is fairly new. Repair people are fine it is the long....long...process. No parts, having to wait for parts to be shipped to me, and then make another appointment. I want a dishwasher that works for my money. Why can't I have one? This is the second dishwasher that doesn't work. Process takes way way too long for a repair.

Posted by renitar on September 14, 2009 at 12:00 PM CDT #

Second time I had a Kenmore product break within 3 months of the warranty expiring. Then, while I believe that the part is covered under the two year, I'm told I have to pay for a Sears service center idiot to tell me and that costs $129 and THEN I still need to pay for labor to install it - this is beyond ridiculous. The best was to be hung up on by the supposed "supervisor." Not a classy way to handle customer service at all.

Posted by Mary Rauschenburg on September 14, 2009 at 04:25 PM CDT #

You clearly haven't tried your answer to the question, How do I remove ink stains from my dryer! Can you give me an answer that actually works?

Posted by mary on September 14, 2009 at 05:27 PM CDT #

Sears #7088 Aug. 5 repair #77588555 part was not used. Awaiting check $67.08. Charles Scheeler alicebg1113@cox.net Thank you

Posted by Charles Scheeler on September 14, 2009 at 06:39 PM CDT #

Hi Mary, I'm Jon a Sears Blue Crew member. I'm disappointed to hear that the answer to your question didn't work properly. I was unable to locate the posting on our site, so hopefully I don't repeat the same information that was already given to you. I found this answer on Managemyhome.com: "Many times, ink can be removed by making a paste of powdered laundry detergent and water. Rub the paste on the ink marks to remove them. Rinse the area thoroughly with water. This should not harm any of the finishes mentioned above. More stubborn ink stains can sometimes be removed using baking soda or a mild kitchen abrasive cleaner such as Bar Keepers Friend. To make sure that your finish will not be harmed, try using the cleaner that you choose on a small test spot in an inconspicuous area." I hope this helps to remove the ink from your dryer.

Posted by Jon C. on September 14, 2009 at 08:09 PM CDT #

Hi Charles Scheeler my name is Jon, part of your Sears Blue Crew. I am apologize for the frustration for the part mix up. I want to make sure we get this issue resolved for you, please contact our Home Services specialists at 1-800-424-2047 so we can search your order and provide you a resolution.

Posted by Jon C. on September 14, 2009 at 08:12 PM CDT #

A nice guy called me on Saturday and left me a message to call a 1 800 Phone number to approve for my lawnmower to be repaired. I called the number back he called me on but it didnt work. So i called the 1800 number and they said they cant approve for it, and gave me the actual repair place number. Those people were rude to me on the phone and said the lawnmower hasnt came in yet. I have called that same number every day since to check to see if it came in, but NOT untill TUESDAY a lady said i can't know if it came and and gave me a different number to call. So i called that place and the lady says my lawnmower has been in SINCE 9/11/09, THATS 4 days noone called me to tell me it came in. AND I CALLED THEM TO SEE IF IT WAS IN TO GET PROCESS STARTED. DONT EVER CALL THESE PEOPLE TO GET YOUR STUFF REPAIRED. ITS A JOKE. I should of called a freakin damn handy man to do a cheaper job and faster IM Disgusted

Posted by Spencer on September 15, 2009 at 01:38 PM CDT #

Sears customer service is terrible, I have waited all day for a technician to show up, Sears lies to its customers. I even called throughout the day and was told someone was coming, no-one ever showed. At 5pm a technician called to say they would be there at 5:30 PM. At 5:30 PM someone else called to say the technician was not coming. I have been transferred numerous times, I have been hung up on numerous times, and evidently Sears doesn't have any supervisors, because whenever I ask for one I am disconnected. Sears has outsourced its repair service and as with most large corporations, they have zero accountabilty. Beware if you purchase any large Sears appliances or extended warraties, they will accept your money but they will not provide service. They should be investigated for fraud. Any response Sears????

Posted by Harry on September 15, 2009 at 05:24 PM CDT #

Hi Jon, I called Sears Home Services and guess what? I was promised a callback on 3 separate occasions, and I never got any callbacks. Great job. Thanks for nothing.

Posted by David on September 16, 2009 at 07:03 AM CDT #

Dear Spencer I am sorry to hear about the unsatisfactory service that you have received from Sears. This is not the experience that we like to hear our customers having. Our goal at Sears is to provide the best customer service and to exceed our customer’s expectations. My name is David and I work for the Sears Cares executive team and we want you to know we are here to assist you. At your convenience please contact my office via email at searscares@searshc.com so we can work together on resolving this issue. Please provide a contact number and the phone number the mower was purchased under and we will contact you at your convenience. Thank you, David V. Senior Case Manager

Posted by searscares on September 16, 2009 at 10:39 AM CDT #

I have waited a total of 10 hours over 2 days for a repair. The repair person came, never looked at the washer, when I described the problem he ordered a $100 part, said he would be back btween 8:30 & 10. After 4 phone calls, I was finally told that it would be at least 1:00 before he could come. This is ridiculous. I will never buy another sears appliance and will put it on facebook, twitter, my space. everywhere I can.

Posted by Drinda Rawlings on September 16, 2009 at 12:13 PM CDT #

I've had a svc contract with sears since 1997 on 5 of my appliances. Sears has suddendly decided they no longer want to provide service on Saturdays. Basically my service contract is useless now as I work full time and can't afford to sit home from 8-5 waiting for them to show up. Will be looking for another company to service my account since sears no longer wants my business

Posted by linda kuehn on September 16, 2009 at 01:37 PM CDT #

I appreciate the fact that you tagged my comments about how long it has taken me to get service and SPAM and did not post them to the website. Thank you for the censorship. I will update my 20 day and 2 visit ordeal if the tech ever shows up.

Posted by Jim Galib on September 16, 2009 at 03:32 PM CDT #

This is Jon with the Sears Blue Crew. Jim Galib I would like to assist you. I apologize the site tagged your comment as Spam, we appreciate your feedback and want to help. If you have questions, or if we can assist you with anything, just call us at 1-800-803-6775.

Posted by Jon C. on September 16, 2009 at 08:22 PM CDT #

Let's see if I can sum this up: Sept.1 Kenmore washer breaks. Call for service I am give an 8 -12 window on Sept.8 $32 at Laundry mat. Sept.8 8 - 12 guy shows up at 2:30PM after calling me at 12 telling me he will be here in a few minutes. He has to order parts and gives me a Sept. 16 date from 8 -5 (nice window). $30 at Laundry mat, Sept 16 - 8-5 guys (nice guys) show up at 5 (does anyone get the 8am?) Stay until 9 pm and tell me that Sept, 8 guy did not order the screws. Nice 8 -5 or was it 8 -9pm guys tell me they feel my pain and they will emergency the screws but that will take days and ask if I will be home saturday, I told them it would be a cold day in hell before I wait for Sept, 19 guy for 8 hours. Why does your service suck so bad? Who can I charge back for Laundry and work missed?

Posted by Jim Galib on September 16, 2009 at 08:27 PM CDT #

To Jim Galib, We certainly do all we can to get service out as quickly as possible to resolve customer problems. My name is Brian and I am part of the Sears Cares escalations team. At your convenience, please contact my office via email at searscares@searshc.com. In the email, please provide a contact phone number and the phone number the washer service was set up under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Jim Galib) used to post here for reference to this issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on September 18, 2009 at 03:53 PM CDT #

Broken dishwasher. Called it in 8/30. After 3 visits, was fixed on 9/14. Worked once, sort of. Now it's dead. Called yesterday. Transferred to 3 different people in 40 minutes of waiting. Asked to speak to a manager. After a long wait, was told the manager would call me back today. Let's see. . .

Posted by Karen Rieker on September 19, 2009 at 09:12 AM CDT #

Karen Rieker, this is Jon with the Sears Blue Service Crew. I'm unhappy to hear our service has let you down. I would like to let you know that if you don't receive that call that from management we here at Sears Home Services are always here to help you. Please give us a call at 1-800-424-2047 if you continue to have problems so we may give you assistance and escalate it if necessary.

Posted by Jon B. on September 19, 2009 at 11:08 AM CDT #

Dear Sears, You need to give back the option of purchasing a new appliance in a repair situation. I needed an estimate on my washer (10 yrs. top load Kenmore) that doesn't drain or spin anymore. The two repair options just leads to Sears getting repair revenues AND possibly purchase revenues. It seems rather greedy. If the cost of repair is close to half the cost of a new washer, I want the option of just paying for an estimate and purchasing a new washer without having to pay for a repair or labor associated with it. If it is a simple repair such as a belt or switch, I want the option of moving forward with a repair. Your current options do not allow these choices in combination.

Posted by S on September 19, 2009 at 11:48 AM CDT #

Trying again to have my defective dryer picked up for return. Had to wait all day on 9/21 for a serviceman to come and tell me what I already knew--it doesn't work right. One false call ["Be there in 15 minutes."] Couple of hours later -- 4:30pm -- he called and showed up. Someone would call on the following evening. Nobody called. Someone would pick up the dryer on the following day. Nobody came. When I called, I had to talk to 3 or 4 people. Finally, I was assured that it would be picked up on Saturday. It is now 1pm. No one has called. No one has come.

Posted by Gary Starbuck on September 19, 2009 at 01:09 PM CDT #

Hi S, I'm Cooper a Sears Blue Crew member. Thank you for your feedback on our service policy. Sears welcomes ideas from its customers and is constantly growing and changing. I will forward you input though the proper channels where it will be evaluated. I appreciate you taking the time out of your day to help us improve. If you have further feedback feel free to call 1-800-424-2047.

Posted by Cooper on September 19, 2009 at 04:37 PM CDT #

My payment of $165.65 should be refunded. Sears installed, in 7/93, a stackable Kenmore dryer on a shelf above it's twin washer. At you internet site I placed a service order 9/8/09, with full details re: the problem and that it was on a shelf. Gave them the information again 9/9/09, suggesting he may need help. My appt. #79445744 was for 9/10/09. Tech ID#0935197 said he couldn't do it, left me with a belt & charged me $165.65. I got another man (smaller Man), within 5 mins. took the dryer down (BY HIMSELF), less than a half hour had it repaired, cleaned the back and vent & had it back on the self. Except for the cost of belt, Please refund my $165.65.

Posted by Constance C. Mackey on September 19, 2009 at 07:24 PM CDT #

Hello Sears Repair, I used too many characters and my comment was rejected as "spam", one more insult. I guess I will have to dumb this down. Your service is atrocious. You spent four years and $2000-$4000 trying to repair a $200 washer, leaving me and my wife, with a back surgery incision, with no clean laundry. After threats of a possible wrongful death lawsuit, Sears finally delivered a new machine, damaged, and failed to fix that unit in three trys. I had to hire an independent tech to assess the damage and fix it for $80 out of pocket. Sears owes me $80, and four and a half years of my time on the phone without a washer. Since you can't give that back tome, how about a few sets of linens for my trouble, and the $80? Thanks, Bruce

Posted by Bruce Illig on September 19, 2009 at 08:53 PM CDT #

I have had two of your tech's out to repair a 4 years old kenmore elite front load washer to no avail and first tech told us we needed a new master control but did not have the part with him to unplug it to reset $75.00. One week later same problem would not start. Second tech came out replaced the door lock one week later same problem $245.65.Now I have been told I can't get the control part until another tech comes out to order it and then the forth visit can repair my washer. I have had it with Sears...purchased a different front load washer today. I will not be using any sears appliances ever again... signed very unhappy consumer!!!

Posted by bettendorf on September 19, 2009 at 08:54 PM CDT #

Hey, if these guys are making $60-$80 an hour, I can do that job just as badly! I can even put myself in a bad enough mood to be rude on the phone and be a customer service rep! Sign me up! Here's something that wouldn't fit in the "character limit" (there is no limit to the characters Sears has sent me) : When I finally got a corporate escalation agent on the phone to replace the machine that failed to work for four years, after they talked the tech into ordering another $350 part for a 20 year old $200 machine, he canceled the part order. The $350 part showed up the next week anyway. They told me on the phone and by email repeatedly that someone would be out to pick up the part. They never came, I gave up calling and still have the part. Anybody want to hire an independent contractor, with parts stock? I'm available.

Posted by Bruce Illig on September 19, 2009 at 09:12 PM CDT #

Hi Constance C, I'm Cooper a Sears Blue Crew member. I'm disappointed to hear that you had an issue with your repair on your dryer, I will be happy to assist you. The best way to get this resolved is to contact us at 1-800-424-2047. We will need some more information so we can further assist you.

Posted by Cooper on September 20, 2009 at 06:23 PM CDT #

To Gary Starbuck, Bruce Illig, Bettendorf, My name is Brian and I am part of the Sears Cares escalations team. We can help resolve your issues. Please contact my office via email at searscares@searshc.com as we should have some options for you that will help. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Gary Starbuck Bruce Illig Bettendorf) used to post here for reference to this issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on September 21, 2009 at 09:29 AM CDT #

Sears is a nightmare. Don't be fooled by this BS regarding Sears commitment to customer service, because it doesn't exist. I purchased a dryer 2 months ago and after 3 returns, the Kenmore Dryer is still having a problems. I have given up 3 entire days so far waiting for repairmen, one of which no one ever showed up. I am convinced that Sears only hires people who are mentally challenged for the customer service reps, because each one has proven to be an absolute moron. Whatever Sears is paying these people is too much. If you are looking for rude, incompetent idiots, Sears is the place for you. Otherwise, go anywhere else!!

Posted by Mike Binetti on September 21, 2009 at 12:30 PM CDT #

To Brian from escalation: Brian I emailed you yesterday to try to get service on my washer. My email should have arrived to you last evening. I look forward to resolution of this issue.

Posted by Jim Galib on September 21, 2009 at 01:05 PM CDT #

I tried to take your customer survey but your web site did not work properly. I was very pleased with the repair service and your employee. Thanks

Posted by Paul Miller on September 21, 2009 at 04:35 PM CDT #

Hello Paul Miller, this is Cooper from the Sears Blue Service Crew. I apologize that you had an issue with our survey, I will be happy to assist you. I have forwarded the problem to our website development team so we may get that portion of our site functional. I am glad to hear you had a positive experience with our technicians and would like to give credit where it is due. Please contact us by email at contactus@searshomeservices.com or by phone at 1-800-424-2047, please include your telephone number and address. Thank you for taking the time to give us feedback.

Posted by Cooper on September 21, 2009 at 06:09 PM CDT #

I repair man can this morning to fix my washer. He fixed it and left or so I thought. After he left I discovered that he didn't hook the control panel back up. That was at 11:00 this morning. It is now 3:00 in the afternoon. I am out a hundreds pay for missing work, and there is no sign of the repair man. I have called three times. Emailed and now I am blogging. I just want my washer fixed. ALL my appliances are Kenmore. My whole family shops at Sears. Yet that doesn't seem to matter to anyone at this moment but me. Thank you Sears Repair..Blue crew! You have ruined my day and I am stuck with a 3,000 dollar paper weight.

Posted by Heather Musser on September 22, 2009 at 01:59 PM CDT #

To Mike Binnetti, My name is David and I work for the Sears Cares escalation team and we want you to know we are here to assist you. It is unfortunate that you have been experiencing these problems with your dryer. We would appreciate the opportunity to assist you with resolving this issue. At your convenience please contact my office via email at searscares@searshc.com so we can further review your case. Please provide a contact number and the phone number the dryer was purchased under (if different than the contact number) and we will contact you at your convenience. Thank you, David V. Senior Case Manager Sears Cares

Posted by Searscares on September 22, 2009 at 03:29 PM CDT #

Sears Home Service is BAD! They don't keep the service schedules they make. I lost a day of work and the service tech never showed up. Its been a frustrating day calling Sears only to be lied to. No tech ever called, or came to fix my fridge. Will I ever shop at Sears again, fat chance!!!

Posted by irma Ulloa on September 22, 2009 at 09:23 PM CDT #

I am very upset with Sears Repair. I called a week ago to schedule an repair for our washer and refrigerator. We were slotted for 8-12 on 9/23/09. I took time out of work & no-one has showed up! After calling the 800 # numerous times, I was told that someone called, my appointment was cancelled & I would need to reschedule. I've been here since 7:30am waiting! If you make an appt for repair, the serviceman should simply show up at the designated time. If someone can escalate this to send a technician out, I would greatly appreciate it. Peg Daly - 508-971-7399

Posted by Peg Daly on September 23, 2009 at 12:29 PM CDT #

Your current customer service repair number is not professional, nor are they equipped to provide quality customer service. I spoke with two women this morning who informed me that someone called & no one answered the phone, therefore the appointment was cancelled. You need to re-assess your current policies. If a customer is calling you to repair an appliance, there is an obvious need. In this case, the number showed up on my phone - however the phone did not ring. When I called the 800 number back, they assured me someone was on their way. You should eliminate the need for a phone call & just show up during the scheduled timeframe.

Posted by Peg Daly on September 23, 2009 at 12:34 PM CDT #

This is the first time and the last I will be using Sears for any kind of repair job-- I made an appt. called to confirm and has been waiting for several hours -- I was not able to be home because Sears do not have appt after 5pm so I asked a good friend to take some time off fr. 8-12am which was when my appt was scheduled -- it is now 4:51pm and still no word from sears -- I spoke to local repair services who were willing to come to my home and service my machine -- I turned them down and this is the frustration I experienced and I paid $211 for this service -- what about customer service it does not exist in this company at all -- I just learned that for myself. I am filing a complaint with the consumer department. I had a wasted day and I now have to call someone else to repair my machine which would have been fixed today—and what a waste day. Forget asking for a manager – one is never around. How do they stay in business with this kind of customer service record?

Posted by joan on September 23, 2009 at 03:54 PM CDT #

To Miss Musser, I’m sorry to hear about these issues with service on your washer and we would like to help. My name is Brian and I am part of the Sears Cares escalations team. Please contact my office via email at searscares@searshc.com. In the email, please provide a contact phone number and the phone number the washer was purchased under and we will call you directly. Also, please provide the screen name (Heather Musser)for reference and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on September 23, 2009 at 05:36 PM CDT #

To Joan and Irma, My name is Brian and I am part of the Sears Cares escalations team. I am very sorry about the service failure and we definitely want to look into what happened. It is unacceptable. If you still need the service, we can make sure it happens as it should. Please contact my office via email at searscares@searshc.com. In the email, please provide a contact phone number and the phone number your appliance was purchased under and we will call you directly. Also, please provide the screen name (Joan) (Irma Illoa) and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on September 23, 2009 at 05:45 PM CDT #

Miss Ulloa, I apologize for the typo on the name. Please send the email with the screen name Irma Ulloa Thanks, Brian J. Sears Cares

Posted by Sears Cares on September 23, 2009 at 05:50 PM CDT #

Worst customer service I have ever experienced in my 55 years on this planet. Bought a $1500 grill and the infrared has had problems starting up and/or staying lit. Sears has sent, since July, no less than 6 service people and 3 different sets of replacement parts to, ultimately, no avail. I have let Sears know several times that I was planning a huge barbeque party for over 50 people at my home on Sept. 20th, and it was imperative that the grill be fixed by then, and it wasn't!!!!!!!!!!! I have asked several people at Sears to have the grill replaced and have gotten no satisfaction. This grill is defective and can not be repaired. I want a new grill and nobody cares

Posted by Gary Litvin on September 24, 2009 at 11:15 AM CDT #

SPAM? You marked my comment as SPAM? Sears Cares? What a joke.

Posted by Judy on September 24, 2009 at 11:47 AM CDT #

To Peg Daly, My name is Brian and I am part of the Sears Cares escalations team. I am very sorry about the service failure and we want to get this corrected for you. We always call ahead to verify the customer is home. If no answer then there is no reason to go to the home. Of course we do all we can to be on time to resolve your issues. Please contact my office via email at searscares@searshc.com so we can help. In the email, please provide a contact phone number and the phone number your appliance was purchased under and we will call you directly. Also, please provide the screen name (Peg Daly) and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on September 24, 2009 at 12:07 PM CDT #

To Judy, Any comment over the 500 character limit is listed as SPAM. If you will adjust your message accordingly, it will allow the post.

Posted by Sears Cares on September 24, 2009 at 12:17 PM CDT #

Here it is in a nut shell. Your scheduling process is awful. Your One Source People do not care. I've now been waiting over 6 hours for someone to come in my 4 hour time window. I wasn't told until 3 1/2 hours into it that I was 6 on a list and they would be late. No way can 6 repairs be done in 4 hours. I've been hung up on 4 times by One Source, on hold for a One Source Supervisor for over 30 minutes, and then told by another One Source person to trust him that they will pass "my concerns" on. I'm not just concerned but very angry at being treated like this. Sears reputation? You are not doing very well at improving it.

Posted by Judy Again on September 24, 2009 at 01:16 PM CDT #

I purchased the Best 66 Gal Hot Water Heater and paid for Sears installation Too. What I got was a plumber who connected the pipes and then tried to connect the 220 volts wire, then thought he was done. Until 3 hours later no Hot Water, I called him back but he was too busy going to a Baseball game to correct the Problem. So he sent his Unlicensed helper to try an mess with the wiring, all I get is 10 minutes of hot water now. I tried calling customer service, got connected to 3 different people over 30-40 minutes. When I asked to speak to a supervisor I was told he was in a meeting. I'm Not Paying For This Product!!! Worst Sears Experience Ever!!!!!

Posted by Stephen on September 24, 2009 at 06:26 PM CDT #

I would like to thank Sears Cares for taking care of my issues and helping to get a technician out to fix my washer. Everything is now working very well.

Posted by JIm Galib on September 25, 2009 at 07:07 AM CDT #

Service? All I want is an estimate to service my lawn tractor - you know, change the oil, filter, airfilter, fuel filter, spark plug and sharpen the blades - What I get is someone who tells me it will cost $99 for a technician to come out and tell me how much it will cost. I buy a tractor from Sears and this is their service policy? What a joke. Also, whoever designed this page - POSTING a COMMENT should be at the top of the page, not the bottom

Posted by Roger Boyd on September 26, 2009 at 09:30 AM CDT #

Tech ID#0776591 _ Great job on my lawn tractor 9/25/09 - friendly knowledgeable and a good teacher. Will request him again for Spring servicing!! Thanks!!

Posted by Jack on September 26, 2009 at 12:48 PM CDT #

A service technician was scheduled to come out to repiar our refrigerator between 8 and 5. What a time window!!! I made two calls to the repair center, the first I was told they would have the repairman call me to determine what time they would be arriving. After about 1 1/2 hours and no call, I called back and I was told they couldn't contact the repairman because of policy. It looks like some got the memo and some did not. I would hope in the future you do not give a time window of between 8 and 5. This precludes people having to do what needs to be done in their personal lives.

Posted by Bruce on September 26, 2009 at 01:04 PM CDT #

I have a FL error code on a Kenmore Elite washer model number 1102206100. How do I reset the over fill switch? You people can't be here for a wk and there is only 1in of water in the tub?

Posted by Hank Hillig on September 26, 2009 at 03:12 PM CDT #

This is Jon with the Sears Blue Crew. Hank Hillig I have good news, there is a way to clear that FL error code. First you will want to unplug or turn the circuit breaker off for a 60 second period. Then reconnect the unit to the power source, breaker back on or plug into the wall outlet. After this Press the Pause/Cancel/Stop button twice to clear the PF in the display. Try to start a short cycle to check the operation of the machine by selecting a cycle and pressing and holding the start button until the machine starts Press STOP / Cancel to clear the display. If the problem continues after doing this Hank, please call us here at Sears Home Services at 1-800-424-2047; we can help you with any of your service needs.

Posted by Jon B. on September 26, 2009 at 04:02 PM CDT #

Hi Bruce, I'm Jon a Sears Blue Crew member. It's always awesome to hear about a good service experience with our techs! I would love to make sure this tech and his manager know how you happy you were with how the service was performed. To do this we would need to take a little more of your time, if you are able to give us a call at Sears Home Services at 1-800-424-2047. From here we will ask you just a few questions and pass it on. Thank you so much for your feedback!

Posted by Jon B. on September 26, 2009 at 04:08 PM CDT #

I have never seen such poor service. I will not extend my warranty, even if its free. I will never buy from Sears again because of the horrible service.

Posted by Rachel Alrashidi on September 28, 2009 at 08:48 AM CDT #

I just had my repair appointment rescheduled because the customer service rep put in my work number as my home number. So when the technician called, of course, I wasn't there. I was already waiting at home. I even verified with the customer service rep which number was the home number. Still got it wrong. The next step was to rescedule my appointment. This is unacceptable!! Instead I just cancelled the appointment. Your customer service is horrible. I have wasted time away from work, my appliance is still not fixed, and I have to find someone else to fix the problem. I will never use your service again.

Posted by NLThompson on September 28, 2009 at 01:59 PM CDT #

I have a Craftsman/Honda 4-cycle self-propelled lawn mower (out of warranty) that started gushing its oil supply as I cut the grass today. Since your Philmont servicecenter is gone, I looked up your Willow Grove, PA, store phone number and called to find a drop-off repair location. I called the store phone number given, and was led point by point by automated voice prompts (English?/ Repair?/ of what?/ zip code?/ etc...) to call the phone number that I had called at the top of this sentence. I tried this sequence twice to see if I had made an error or had an alternate option, but was led back to the same outcome. Then I tried NOT responding to any of the voice prompts, to force a REAL person to come on the line: I was transferred to a number that rang and rang and rang, then went dead. What kind of help is this??? I am taking my mower to an independent repairman tomorrow.

Posted by PS Haas on September 28, 2009 at 03:56 PM CDT #

We recently had several new appliances installed, the refrigerator was very loud when it ran, Since it was less that a week old, I called to have a repair person look at it. The repair person was here 8 AM next day. Her name was Julie Simkowski(sp?) Not only was she on time, she was very helpful and Knowledgeable about all the appliances, and had our refrigerator running quietly in no time, I was very impressed with her friendly and helpful manner. She is an asset to your service crew, and we would ask for her again if we ever need additional service on our Kenmore appliances.

Posted by Marilyn Riedel on September 28, 2009 at 08:35 PM CDT #

Hello Marilyn Riedel, this is Jon from the Sears Blue Service Crew. It is always awesome to hear of great service experiences! I’m glad to hear that loud refrigerator was fixed and that Julie was impressive in the service she provided. Sears strives to make every service experience one to be remembered and I thank you for taking your time to let us know about your experience. Please always feel free to call us here at Sears Home Services at 1-800-424-2047 for any of your service needs.

Posted by Jon B. on September 29, 2009 at 10:22 AM CDT #

Sears home serviece is horrible. My service call was between 1 - 5pm today I called twice and a service guy finally shows up at 5:30pm. this is terrible customer service. Even when I called the customer service support center they were rude and extremely unhelpful! There are other service companies I can call and next time I need a service on a home appliance I will call someone else who has a better service and better customer service skills. Thanks Sears - for giving me a reason not to call you! Now I know who not to call!

Posted by Anne on September 29, 2009 at 05:34 PM CDT #

Great mechanic.(0577254) order #796088330 Two weeks to schedule a mower repair during heavy mowing season. Priceless

Posted by Terry McCord on September 29, 2009 at 06:32 PM CDT #

Hi Terry, I'm Kevyn, a Sears Blue Crew member. I apologize that you had to wait that long for a repair on your mower. Being that it is mowing season, there is a much higher demand for our professional technicians to do repairs and maintenance on our customers' mowers and tractors. If you would like to file a formal complaint on the service that you have received, please give us a call at 1-800-424-2047. We value your feedback.

Posted by Kevyn on September 29, 2009 at 07:02 PM CDT #

The repair was not made. I paid $219.00 for a service call for a Kenmore refrigerator. The problem was frost build up in the freezer and the inability to turn the temp down. The repairman told me that I had too much in freezer. I removed a lot, and redistributed what was left. The problem still exists. I'm very disappointed in the service.

Posted by Blanche Hamilton on October 01, 2009 at 02:58 PM CDT #

My siding project from 2003 has been falling apart since the day it was done. Sears will do nothing about it. I chose Sears because it was a big company and not just an unknown contractor - I was wrong about them providing me a good product.

Posted by Claudia Fields on October 01, 2009 at 05:01 PM CDT #

Sears Blue Service was punctual and efficient. The problem was that the stove would not self clean. The stove did work for the service man. The service man said that there could be two things wrong but it isn't evident which one. Both repairs were pricey. He explained that when the self cleaning function doesn't work, the diagnosis will be obvious.

Posted by John on October 02, 2009 at 10:47 AM CDT #

Dear Mr Polson; Today i am officially DONE with sears. from the time i bought your appliances to this day it has been a hassel. your repair tech didnt show your customer service rep hung up on me and your call center supervisor refused information to WRITE a registered letter to you. i am so sure this email will get lost in the many many complaints filed that i will take this to consumer affairs. i am furious. not also was the tech late but the customer service rep blew me off stating he was too busy to call. what ever mr polson... what ever...

Posted by linda m dayton on October 02, 2009 at 05:02 PM CDT #

Yesterday I used your site to book a clean out of my clothes dryer vent. The site said it would cost $79, and I received an email confirming that price. This morning, I received a phone call informing me that the minimum cost would be $119 and that if my dryer needed to be moved, that would cost extra. I asked how much extra and under what conditions would my dryer need to be moved. The person could not tell me. Overall, the demeanor of the person calling from Sears was extremely poor. I was and still am upset over the bait and switch of changing the price and the lack of ability of the operator to explain the situation, costs, and services to be provided. This is not at all what Sears has been promising from its Blue Crew in its ads. I cancelled the appointment.

Posted by Henry H on October 03, 2009 at 12:40 AM CDT #

My Craftsman garden tractor is eight years old. It has run for 250 hours without a hitch. Finally it would not move anymore, although the engine would still start and run. I checked the drive belt and found a charred section, went to Sears, bought a new one for $36, took off the old one, and called home service to have the new one installed. Service was quick, friendly, and competent. It took less than half an hour to install the belt but it cost $210! That's $90+ to come plus $200+ per hour for the mechanic. What a shock! Forget Sears HomeCentral, and, reluctantly, Craftsman tractors.

Posted by Sepp Meier on October 03, 2009 at 08:43 AM CDT #

I had work done on 9/30/09. The repair men were excellent (Service Tech ID is 0000935). I give him a Big 5. I feel Sears should come up with a better time for schedualing appointments. It is not right for the customer to wait all day when they are promised to be there first thing in the A.M.

Posted by Esther Blow on October 05, 2009 at 05:54 PM CDT #

Hello Esther Blow, this is Jon from the Sears Blue Service Crew. I’m happy to hear you had excellent service provided to you by our technician, this is information I am happy to pass on. I know it’s frustrating having to wait all day for a service call and I apologize we did not meet your service expectations. This is something Sears is aware of and we are working on ways to improve our service times. If you would like to discuss this further or have any additional questions please call us here at Sears Home Services, 1-800-424-2047.

Posted by Jon B. on October 06, 2009 at 10:38 AM CDT #

kenmore microwave hood combination error message -se-. What does the error message -se- mean?

Posted by martina on October 06, 2009 at 01:06 PM CDT #

Hi Martina, I'm Jon a Sears Blue Crew member. This SE error code could be a difficult problem with that microwave. I did a little research on our ManageMyHome.com website and found that our experts have answered this question. Here is a link http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q133585 that you may use to get to the answer on the website. If you would like further help or have questions feel free to call us here at 1-800-424-2047, we will do our best to assist you.

Posted by Jon B. on October 06, 2009 at 01:43 PM CDT #

To Stephen, First allow me to apologize for the delay in responding to this thread. My name is Brian and I am part of the Sears Cares escalations team and we would certainly like to look into the situation and determine what needs to be done. This is unacceptable and we need to get involved. At your convenience, please contact my office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (Stephen) used to post here for reference to this issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by SearsCares on October 06, 2009 at 02:49 PM CDT #

To NLThompson, First allow me to apologize for the delay in responding to this thread. My name is Brian and I am part of the Sears Cares escalations team and we would certainly like to look into the situation and determine what needs to be done. This is unacceptable and we need to get involved. At your convenience, please contact my office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (NLThompson) used to post here for reference to this issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by SearsCares on October 06, 2009 at 03:12 PM CDT #

To PS Haas, My name is Brian and I am part of the Sears Cares escalations team and we would certainly like to help find a service unit close to you. Have you resolved the issue? If not we can help. I do apologize for the delay in responding to this thread also. At your convenience, please contact my office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (PS Haas) used to post here for reference to this issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by SearsCares on October 06, 2009 at 03:15 PM CDT #

To Anne, I apologize that the service was such a negative experience. Typically we handle this much better. We would like to know more about this issue, however. If you would, and at your convenience, please contact my office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (Anne) used to post here for reference to this issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by SearsCares on October 06, 2009 at 03:23 PM CDT #

To Blanche Hamilton, I don’t know what happened with the service tech and why they didn’t diagnose the issue thoroughly. We would like to assist on this situation. At your convenience, please contact my office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (Blanche Hamilton) used to post here for reference to this issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by SearsCares on October 06, 2009 at 03:30 PM CDT #

Linda Dayton, Henry H, Sepp Meier, Our apologies that you have had these issues and we would like to look into them further to see how we can help or resolve these issues. My name is Brian and I am part of the Sears Cares escalations team. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen names listed above used to post here for reference to the issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by SearsCares on October 06, 2009 at 04:17 PM CDT #

To Claudia Fields, I’m sorry to hear about the siding on your home. Is it still under warranty? If so, we can help. My name is Brian and I am part of the Sears Cares escalations team. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen names (Claudia Fields) used to post here for reference to the issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by SearsCares on October 06, 2009 at 04:38 PM CDT #

I bought a Sears double oven, PRO series. After installation I noticed it sets forward at the top. It is tipped forward about a quarter of an inch from top. I called and had a work order placed. The repairman from Sears said that he sees that all the time. He said they are build crooked and the base is not build level sometimes. He told my wife we should "shim" it up in the front which would tip it back. The problem in doing that is that the racks won't be level. All the items cooked inside the oven will be unlevel. This isn't a cheap oven. It shouldn't come to me crooked like this. I thought I was purchasing a quality item. I called back the the repair center said that I should just shim it too. I am very disappointed in Sears. I should have gone to Home Depot.

Posted by Fred Wilkins on October 06, 2009 at 08:43 PM CDT #

Salescheck # 014740224623 delivered on 9/17/09 Service order # 79806976 This was for the 3rd attempt to fix our 3 week old dryer. It still does not work correctly. We tuesday and were told someone would call us back in 24 hours. No one did. Wensday we called and were informed our dryer would be replaced but we had to unhook the install kit and return it to the local sears store for an exchange since the delivery truck did not have room for one. Why shouldn't the same truck that delivered and installed it the first time be able to have the install kit to install it this time? This is unacceptable. I had bought all our major appliances from Sears for the past 20 years without any issues. This is my last one as I will not purchase another!

Posted by Tom Norris on October 07, 2009 at 04:47 PM CDT #

To David V. Senior Case Manager, Sears Cares Mr. V. In response to the complaint posted by William Iwata on August 7, 2009 -- I find his post utterly insulting. Of course Mr. Iwata has the right of free speech to post his dissatisfaction with service and attribute the service he received to the employee's race. However, his clearly racist views should not be tolerated by Sears. In a string of responses to posts on your site where you and your colleagues respond by using the poster's first name, William the racist was more formally addressed as Mr. Iwata as if he's somehow due more respect -- a further insult to all your other customers in light of his views. Remove his racist post from the page and be consistent with how you address your responses.

Posted by Susan on October 08, 2009 at 09:30 AM CDT #

I made an appointment to have my Thermador dishwasher repaired and the appointment was scheduled for 8-noon on October 8th, 2009. By noon no one had showed up and I had not received a phone call telling me the technician would be late. The technician didn't call until 1 p.m. and then told me he couldn't be at my house until 1:30 p.m. The tech's name was Juan Mora and he asked me on the phone what brand of dishwasher I had and when I told him "Thermador" he said "oh no". When I asked him what "oh no" meant, he said he didn't work on Thermadors and I would need to call a Thermador repair center. When I pointed out to him that the Sears website claimed they repaired Thermadors he said the website "lies". So I've wasted 5 hours today waiting for a tech to show up only to find out Sears doesn't even repair Thermador products. I will not use Sears Repair Service in the future and I will recommend to family and friends that they also avoid Sears.

Posted by Larry on October 08, 2009 at 03:10 PM CDT #

I need help resolving my kenmore stovetop getting fixed due to a recall. Your CS & Parts dept. are telling me the parts to fix my recalled stove are on Backorder till December 19th. How is good Customer Relations on Sears part? We are a family of 4 (two small children, ages 2 & 4) who need a working stove and don't have the money to buy a new one, and shouldn't have to since it is a defective stove we own. The stove top stays on high regardeless of me turning it off-clearly a fire hazard to my home and yet I have to wait till December to have it fixed?!! It is Sears responsibility to resolve this. I am open to suggestions: loan me a stove, give me store credit for the defective stove I have so I can put it towards a new one, take parts out of new stoves to fix mine...etc. I will be contacting the Better business Bureau and would love to be surprised by a rapid and decisive resolution by Sears.

Posted by Jill Aberle on October 09, 2009 at 06:07 AM CDT #

ARRGH!!! I've been very frustrated trying to buy tires both on the Sears website and calling the Sears Auto Center when the website didn't work. I'm trying to purchase 4 tires on the internet, then go in tomorrow morning to get them installed. The Website has crashed several times, so I called the Sears Auto Center in Silver Spring. It was very difficult to understand the person who was on the phone -- after a 20 min conversation, I still didn't understand what the price of the tires were or the installation costs (because only 3 tires, not 4, were available) or warranty. I'm undecided whether I'll go to the Auto Center tomorrow to try to figure out what the prices are or whether I should just go to a local tire place that is closer to my home.

Posted by SG on October 09, 2009 at 12:01 PM CDT #

I need help resolving my kenmore stovetop getting fixed due to a recall. Your CS & Parts dept. are telling me the parts to fix my recalled stove are on Backorder till December 19th. How is good Customer Relations on Sears part? We are a family of 4 (two small children, ages 2 & 4) who need a working stove and don't have the money to buy a new one, and shouldn't have to since it is a defective stove we own. The stove top stays on high regardeless of me turning it off-clearly a fire hazard to my home and yet I have to wait till December to have it fixed?!! It is Sears responsibility to resolve this. I am open to suggestions: loan me a stove, give me store credit for the defective stove I have so I can put it towards a new one, take parts out of new stoves to fix mine...etc. I will be contacting the Better business Bureau and would love to be surprised by a rapid and decisive resolution by Sears.

Posted by Jill Aberle on October 09, 2009 at 01:13 PM CDT #

I BOUGHT A KENMORE WASHER ON 9/28/09. IT DOES NOT DRY WELL AT ALL. SEARS REPAIRMAN CAME OUT ON 10/05/09, AND DID NOTHING. I HAVE BEEN ON THE PHONE AT LEAST 20 TIMES, TRYING TO GET THE UNIT TAKEN OUT. WHAT A RUNAROUND !! NOBODY AT SEARS KNOWS WHAT TO DO. TODAY IS THE 12TH, AND I CALLED AGAIN TO CHECK ON THE REMOVAL, AFTER SPENDING 2 HOURS ON SATURDAY SETTING IT UP FOR TODAY. I WAS TOLD THEY HAVE NO WORK ORDER !! ALL I WANT IS THE DISHWASHER REMOVED, BUT I CAN SEE IT'S TOO MUCH TROUBLE FOR SEARS. NEVER AGAIN WILL I GO INTO A SEARS STORE...... THANKS FOR NOTHING.........YOU USED TO BE A RELIABLE COMPANY...............

Posted by MARC GROFF on October 12, 2009 at 11:52 AM CDT #

I wish I had found this blog before I scheduled my appt. to fix my dryer. I used your web schedule with a customer service rep. Quoted me two options: $129 for visit + parts or the Service pkg for $193.99. I told her I would need to discuss w/husband and would call back to schedule. She stated she could go ahead and set up the appt. The tech insisted I could not have the service package, and that was to be paid ahead of time. I called your CS unit, and the rep could not find me in the system, and after calling my husband, was told the tech had the wrong address, and he found out they had the wrong customer name. Can’t believe the terrible service. They charge me an extra $100 for an ignitor part. Seriously?! for a $20 part?!! The rep would not let me speak to a supervisor and I demand to be given the service package and a refund for the difference in price. Such poor service after all the appliances/goods that I’ve purchased.

Posted by Jacqueline G. on October 12, 2009 at 12:08 PM CDT #

I bought a Kenmore Oasis Sept 08. Spent the extra money for the machine and service agreement they harp on. It crapped out Oct 09. Called the home repair number and they said 5 days to get a repair guy here. Now I'm with out a washer. WTH! This is the third Kenmore in as many years. Stupid me. This is the last Kemore I will buy.

Posted by GPK on October 12, 2009 at 08:07 PM CDT #

I was very disappointed and do not quite understand why I can not bill a service call to my credit card ahead of time. I own a two family house in another city and booked a service call on-line. I made arrangements for the tenant to allow access to your representative. I would think in this day and age a large corporation like SEARS, which has online shopping, would be able to offer customers online billing for this type of service. This creates a huge inconvenience for me and will make me think twice about using SEARS in the future.

Posted by John Derrane on October 19, 2009 at 08:35 AM CDT #

On Thursday night my refrigerator/freezer stopped cooling and freezing. I called Sears Friday morning for an appointment. The earliest they could get to me was Monday morning. The repairman showed up at my door at 8:15am without first calling to let me know he was coming (Sears said a repairman would call before he came). He was there for 20 minutes and told me he fixed the problem. I was not made aware what the problem was and he performed the repair without my authorization. He then presented me with a bill for $280.00. $55.00 of that was for a relay switch the rest was for labor. This repair took no more than 10 minutes and I was charged $230.00. He said that they charge "per job" and not per hour. This equates to $800.00 per hour to have a repair man visit. I did not authorize the repair but he would not leave until I paid him. This was extortion. I will fight this bill and never shop at Sears again.

Posted by michelle anderson on October 19, 2009 at 09:19 PM CDT #

Last Monday on October 19th 2009 your tech #0671438 did maintenance on my Kenmore side by side frig and my washer and dryer. He did a very good job of cleaning the frig and washer and dryer. My warranty had just run out and did renew it. This is my first maintenance on the frig and washer and dryer. I bought them three years ago this month. Rosemary Boyd 6770 Ridge Rock Drive New Albany, Ohio 43054

Posted by Rosemary Boyd on October 20, 2009 at 05:00 PM CDT #

This is the most consistently incompetent operation I have ever encountered. 3 times they have been unable to arrive within the alloted time, and this is for a single repair. I have now had to take 2 full works days to accomodate this bumbling bunch of fools.

Posted by Mike Molloy on October 21, 2009 at 12:16 PM CDT #

After Sears Repair (1-800-4-myhome) missed an appointment, failed to contact us for 2 days, and, most recently, their barely-literate customer service rep in Mexico, HUNG UP ON ME when I began to calmly tell her this situation was totally unacceptable , we are going with a local repair shop who is cheaper and is thrilled with our service. WE ARE DONE....

Posted by Kate Falkiner on October 21, 2009 at 12:59 PM CDT #

As you sit on My craftman lawn mower was blowing white smoke and oil was coming out of the right front. I called 1-800- 4 -myhome on monday, oct. 19 2009 and they come out on oct 21, 2009. They said the smoke was caused by too much oil. Plus my Repair protection Agreement expired so i spent $325.00!! FOR 1 YEAR. The tech id # 0776591 came out at 8Am and replaced the battery for $167.00Labor charge(THANK GOD I SPENT $325.00 FOR PROTECTION) for 10 minutes work plus $70.00 for parts I stopped at a sears store and asked how long a battery should last. He said 1 to 2 years. I had a battery put in LAST YEAR Plus he said Sears DOES NOT offer 1 year protection plans only 3 years. I went to another Sears store and asked the same question about the battery. He told me that the battery does not cause smoke and oil leaks. 3 PEOPLE 3 DIFFERENT ANSWERS!!!!!!!!! Sears is the next business to go out

Posted by Peter L on October 21, 2009 at 06:22 PM CDT #

i called sears to make my life happy not misreable i just had my wost day and experience with sears.i had an appointment from 8-12 long story short after 10 times in the phone the repair guy showed up at 8pm never ever use sears if you have a choice

Posted by juan gonzalez on October 23, 2009 at 12:22 AM CDT #

The survey page did not work, but the guy who came out for the repair was great. Store 0007268. Service order 80870122, Technician number 0032367. Please thank him for me.

Posted by Doug on October 23, 2009 at 08:16 AM CDT #

Hello Doug, this is Jon from the Sears Blue Service Crew. I want to thank you for your positive feedback and taking time out of your day to let us know about your service experience. This information has been passed on up the proper channels on your behalf. Thank you for your input and if you have any further questions or comments please feel free to call us here at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on October 23, 2009 at 10:07 AM CDT #

To Fred Wilkins, I’m sorry to hear about the range. Shimming it is not an acceptable answer and we want to help make this right. My name is Brian and I am part of the Sears Cares escalations team. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen names (Claudia Fields) used to post here for reference to the issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on October 23, 2009 at 03:33 PM CDT #

My apologied Mr. Wilkins. Please provide your name as the screen name in your email to us. Thanks Brian

Posted by Sears Cares on October 23, 2009 at 03:39 PM CDT #

To Tom Norris, I’m sorry to hear about issues with your dryer. We would like to look into this and see what is going on and correct it for you. My name is Brian and I am part of the Sears Cares escalations team. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (Tom Norris) used to post here for reference to the issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on October 23, 2009 at 03:39 PM CDT #

To Larry, My name is Brian and I am part of the Sears Cares escalations team. I’m sorry you were misinformed at purchase. Due to the high end design of the Thermador brand there are very few companies that can work on them. We would like to talk with you about this however. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (Larry) used to post here for reference to the issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on October 23, 2009 at 03:46 PM CDT #

To Jill Aberle, My name is Brian and I am part of the Sears Cares escalations team. When a recall is out, there are times when parts from the manufacturer are on short supply. We can’t control that, but we would like to talk with you about some options. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (Jill Aberle) used to post here for reference to the issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on October 23, 2009 at 04:11 PM CDT #

To Jacqueline G, We are concerned about this issue. If the dryer is electric then you should have the option of flat rate. If it is gas then flat rate is not available for obvious reasons. We would like to look into this for you. My name is Brian and I am part of the Sears Cares escalations team. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (Jacqueline G) used to post here for reference to the issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on October 23, 2009 at 04:20 PM CDT #

To GPK, My name is Brian and I am part of the Sears Cares escalations team. Are you still having problems with the washer? If the problems are still not resolved, please contact us. We would like to help. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (GPK) used to post here for reference to the issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on October 23, 2009 at 04:48 PM CDT #

To John Derrane, Michelle Anderson, Rosemary Boyd, Mike Molloy, Katie Falkiner, Peter L, and Ivan Gonzalez My name is Brian and I am part of the Sears Cares escalations team. Your comments were posted this week and we would like to address and provide a solution to them. I have documented each individually by screen name in our system. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name used to post here for reference to your specific issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on October 23, 2009 at 05:03 PM CDT #

We purchased a new GE front load washer about 6 months ago. Yesterday in the rinse cycle, the machine does not stop filling with water. In order to empty it, we have to shut off the machine and turn it to "drain and spin". We called the repair number and they told us that it would be Nov 3rd between 8a-5p. Seriously??? 1st of all, that is over a week and a half. We have that long to fix a washer that is less than 6 months old? And 2nd, what the heck kind of time frame is that? Even the cable company can narrow it down to less than that. My wife and I both work and are not going to sit home ALL DAY. We live a mile from the local Sears Store. I just find this whole thing ridiculous!! FIX IT or I will take my business somewhere else in the future.

Posted by Jason Santos on October 24, 2009 at 12:51 PM CDT #

I just paid over 3K for a steel door, and the instaliation person came out by himself to hang the door, it took him over 10 hours to finish the job, and while I didnt notice at the time, because it was already getting dark, I can see daylight at the top of the door when the door is closed and the sun is hitting the door square on. I should have known because y'all did such a lousy job on my windows which cost us over 12K! I will not use sears for anything ever again! 210-912-1623

Posted by john sutton on October 24, 2009 at 01:39 PM CDT #

Placed Internet Order on 10/18/2009 at 12:42 AM using Safari on Mac OSX, and received confirmation that my credit card would be charged $129.00, plus Sears Blue Crew would show up 10/24/2009 between 0800 and 1700. No one showed up. I called customer service by phone. They have no record of my Internet Order, but took a phone order and rescheduled for next Saturday. Note that I also can't look up my original order on the Internet, because you need a customer order number plus an e-mail address. There is no customer order number on my confirmation statement! Customer Service indicated that there is a known problem scheduling over the Internet. Not certain what is happening. Is problem limited to Macs? Would appreciate a call from web services. I am in the IT business. (703) 627-0356. roberteconnors@mac.com

Posted by Robert E. Connors on October 25, 2009 at 03:23 PM CDT #

Mr. Connors, this is Kevyn with the Sears Blue Service Crew. Please call us so we are able to speak directly with you and find the information needed to get everything taken care of for you. Our number directly to Sears Home Services is 1-800-424-2047.

Posted by Kevyn on October 25, 2009 at 05:11 PM CDT #

We bought a new washer/dryer at Sears along with the pedestals to have them sit up higher. Took awhile for products to get shipped and delivery scheduled. OK. Day finally arrived and delivery guy asks me if I have the installation kits. Apparently, the hardware to attach the pedestals to the machines does not come with either and no one bothered to make sure it was supplied. I can't imagine why anyone would buy these items without the hardware, but OK, mistakes happen. Sears is apparently in no big hurry to correct the problem. We have been waiting over a week for the hardware to be shipped to us. After that, we will have to call and get back in the queue for someone to come out and do the work. This is not the level of customer service I expect when I spend almost $2000 on new appliances and experience a problem like this. Ever heard of Federal Express??

Posted by Wheres the service? on October 26, 2009 at 10:54 AM CDT #

Wisconsin Had a garage door installed & the service man was awesome!! Thanks very much!!! I would love to fill out a customer survey for the guy because he said it will affect up to 10% of his pay. But I have no Sears # or Service order # ..............

Posted by John on October 26, 2009 at 09:18 PM CDT #

Sears service & warranty contracts are a joke! In May 2006 I purchased a Kenmore Refrigerator. In Oct 2008 the freezer was defrosting into my refrigerator. I called for service but didn't have a warranty. So on Oct 24, 2008 I took out an extended warranty & my appointment was scheduled for Nov 6. It was a defrost hose, the guy came & replaced it. YESTERDAY, I notice it’s doing the same thing & call for service only to be told that my warranty expired 2 days ago. THIS IS A 3 YEAR OLD REFRIGERATOR THAT’S BEEN REPAIRED ONCE & LESS THAN A YEAR LATER IS HAVING THE SAME PROBLEM. Can anyone say defected parts? I spoke to 5 people all reading the same script-there is nothing they can do for me & there is no one in all of Sears who can speak to me to possibly extend this warranty but they will sell me another. Then they say "Thank you for buying Sears". ARE THEY KIDDING ME-THAT WON'T HAPPEN AGAIN! So Sears Blue Service Crew, if you all think you can help, please contact me 917-750-4101.

Posted by Virginia on October 27, 2009 at 09:22 AM CDT #

I made an appointment for service. Unfortunately, I stepped out to get my mail when the service man called to confirm my appointment. He also left a wrong number for me to call back. When I finally reached Sears Service a few minutes later, they informed me that I would need to reschedule the appointment for another day. In my opinion, it is RIDICULOUS to make a homeowner sit by the phone from 8:00 AM to Noon, waiting for the whim of a repairman to call - and if you miss his call by 30 seconds, you can't call him back! This is Sears telling their customers that their repairman's convenience is much more important than their customer. What possible harm could there have been in letting me call him back 30 seconds after he called me??? Guess what Sears? I will never buy from you again. Your tools stink and your service is worse.

Posted by Another Lost Customer on October 27, 2009 at 10:23 AM CDT #

Gee, has anyone else noticed that Darold" and crew seem to be oh-so sorry for our problems, but they don't offer anything concrete to remedy the problems or repay us for our frustration? They just keep repeating, "We will report your problem to the appropriate person." If in fact it ever IS reported, I envision some fat cigar-smoking exec responding with something like, "Yeah? So what?" The customer has to wait by the phone for 4 to 8 hours for a confirmation call. If the customer happens to be in the bathroom when the service guy decides to call, the customer can't just call back 30 seconds later - no, the customer must reschedule the call and take another day off from work. And Sears is trying to figure out why they are loosing market share?? If so, I think their execs are either retarded, delusional or both. I have spent tens of thousands of dollars at Sears in the past. But I will NEVER buy another Sears product agaon.

Posted by Steve - Another Angry Service Customer on October 27, 2009 at 10:42 AM CDT #

To Wheres the service, I apologize you’re having problems getting the hardware. We would like to make sure we get this taken care of for you. You’re right, it is unacceptable. My name is Brian and I am part of the Sears Cares escalations team. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the washer/dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Wheres the service) used to post here for reference to this issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on October 27, 2009 at 01:45 PM CDT #

To Virginia, My name is Brian and I am part of the Sears Cares escalations team. We are assigning your issue to a Case Manager who will be in contact with you within 24 hours to help with this issue. You can also contact our office via email at searscares@searshc.com. I apologize you are having this issue, but we can be of assistance. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on October 27, 2009 at 02:06 PM CDT #

Virginia, I have also asked the site administrator to remove your post for your security as it has your phone number listed. Your safety is paramount so don't be upset that it has been removed. We will be in contact with you. Thanks, Brian J. Sears Cares

Posted by Sears Cares on October 27, 2009 at 02:09 PM CDT #

To Another lost customer, My name is Brian and I am part of the Sears Cares escalations team. We do provide a 4 hour window instead of an 8 hour window, but we will try to get the tech back out if we can. I am sorry this happened and we would like to help. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (To Another lost customer) used to post here for reference to your issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on October 27, 2009 at 03:08 PM CDT #

To Another Angry Service Customer, My name is Brian and I am part of the Sears Cares escalations team. We do hear your reports and we do want to help. At your convenience, please contact our office via email at searscares@searshc.com so that we can look into your situation. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (To Another Angry Service Customer) used to post here for reference to your issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on October 27, 2009 at 03:15 PM CDT #

To Brian J. - Thank you for actually reading and responding to me. I look forward to speaking to someone and getting this resolved. I am in a much better mood than I was 24 hours ago. Thanks again!!!!

Posted by Virginia on October 28, 2009 at 08:46 AM CDT #

The site clearly demonstrates why Sears is failing: couldn't submit a question without an error, couldn't read drop downs because they were truncated, and the chat line wasn't being answered.

Posted by 204.2.228.207 on October 28, 2009 at 09:37 PM CDT #

Had a Product check done today. Have only good thing's to say about the experience. George who checked the TV'S, was knowledgeable and courteous. Helped us with all our question. Andy who checked washer and drier, was also very helpfull. I would like to thank them both, William Opal

Posted by William Opal on November 23, 2009 at 10:42 AM CST #

Hello William Opal, this is Jon from the Sears Blue Service Crew. I'm glad to hear you found our technician so helpful and professional. Positive feedback helps us stay focused on our work. I would like to make sure this feedback is sent to a tech manager and the techs are complimented. Please contact us here at Sears Home Services at 1-800-424-2047 so we may obtain the needed information to pass this on. Thanks for taking time out or your day to let us know, we appreciate your business.

Posted by Jon B. on November 23, 2009 at 12:27 PM CST #

tech. # ID. 0001554 Replaced an element in our hot water heater at our shop. He was very Knowledgeable and polite. He fixed our problem and explained everything. Left everything spic and span and was very efficient.

Posted by canine clipper old saybrook, ct on November 23, 2009 at 06:02 PM CST #

your repair man was at my residence to repair my panasonic plasma tv today and it was a pleasure to see someone with the knowledge and good personality he had his name bobby if he was .my employe i would give him a raise you wont to keep this one happy fixed my tv in 15 min great service sears num ooo7268 service order num 82031374 wayne brown THANKS

Posted by wayne brown on November 23, 2009 at 08:16 PM CST #

Canine Clipper, this is Jon with the Sears Blue Service Crew. I’m happy to hear you found our tech so knowledgeable, polite, and so efficient. Feedback such as this helps keep us honest and focused on our work. . I would like to make sure this feedback is sent to a tech manager and the tech is complimented. Please contact us here at Sears Home Services at 1-800-424-2047 so we may obtain the needed information to pass this on. Thanks for taking time out or your day to let us know, have a great holiday.

Posted by Jon B. on November 24, 2009 at 09:13 AM CST #

Hi Wayne Brown, I'm Jon a Sears Blue Service Crew member. Thank you for letting us know about Bobby and what a great job he did for you. This is information we are always happy to pass on to the tech and his manager. Thanks also for providing your service information, we were able to find your service profile and pass on the compliment for you. Wayne Brown if you have any further comments or any questions please feel free to call us here at Sears Home Service, our phone number is 1-800-424-2047.

Posted by Jon B. on November 24, 2009 at 09:34 AM CST #

For Tech #0712224 Had a problem with my TV. Knew what was wrong, and had it fixed within 15min. He was very polite. Ask if we had any other problems or question. Thanks again. Steve

Posted by Steve King on November 24, 2009 at 12:37 PM CST #

This is Jon with the Sears Blue Service Crew. It's always awesome to hear about how polite and helpful our tech was. Feedback such as this helps keep us honest and focused on our work. . I would like to make sure this feedback is sent to a tech manager and the tech is complimented. Please contact us here at Sears Home Services at 1-800-424-2047 so we may obtain the needed information to pass this on. Thanks for taking time out or your day to let us know and we hope you have a great day.

Posted by Jon B. on November 24, 2009 at 01:06 PM CST #

I jest had my refrigerator service and i very happy with service technician 0736918 and his job and all the information that he had and the knowledge.

Posted by Noemi Sauceda on November 27, 2009 at 07:44 PM CST #

Thank you( M.) tech # 0001505 for repairing my dryer! You were on time, professional, and efficient. My family and I will continue to shop at Sears and use their repair services. I am a very satisfied customer.

Posted by Jeanette on November 30, 2009 at 08:55 AM CST #

Hello Noemi Sauceda, this is Jon from the Sears Blue Service Crew. It's always awesome to hear how good our techs did on a service call. This information and compliment is one we would like to pass on to the tech and his manager. If you would please contact us here at Sears Home Services (1-800-424-2047) we will gather the needed information and pass this on. Thanks for taking time out of your day to let us know about your service call and I hope you have an excellent week!

Posted by Jon B. on November 30, 2009 at 01:35 PM CST #

This is Jon with the Sears Blue Service Crew. Jeanette thanks for letting us know what a great job our tech did at your home. Your feedback is very important to helping us keep everything running smoothly. Your business is greatly appreciated and I would like to make sure the tech knows how you feel. At your earliest convenience please contact us here at Sears Home Service (1-800-424-2047) so we may pass this compliment on. Thanks for your time and feedback, have a great week.

Posted by Jon B. on November 30, 2009 at 01:48 PM CST #

I had your serviceman,tech #0585679 come to myi home on Nov. 23 to check the 7 appliances that I have under warranty. The technician has been here before. He is knowledgible, courteous, prompt and helpful. I am very satisfied with the service provided.

Posted by Susan Zinser on November 30, 2009 at 10:35 PM CST #

Hi Susan Zinser, I'm Jon a Sears Blue Service Crew member. It's always a pleasure to hear about great service experiences! I would like to make sure the tech is complimented for being so helpful for you and let him know how satisfied you are. Please contact us here at Sears Home Services (1-800-424-2047) so we may gather a little more information on your service call so we may pass this on. We appreciate your time and hope you have an excellent week!

Posted by Jon B. on December 01, 2009 at 09:18 AM CST #

Thank you Sears for your service on our Master Protection Plan. The service was excellent by the tech Ray Flemens. He was very careful about everything. Very nice to explan what the problem was. We were so glad to have the service protection in place and would like to have Ray Flemens back if we have any other problems with our Refrigerator. Thank you again, Sears #0008227 Service Order # 82525921

Posted by James E. Ritchie on December 03, 2009 at 12:58 PM CST #

James E. Ritchie, this is Jon with the Sears Blue Service Crew. Hearing how excellent Ray Flemens did on your service call is always awesome to hear. I would like to make sure the tech is complimented for being so helpful for you and let him know how satisfied you are. Please contact us here at Sears Home Services (1-800-424-2047) so we may gather a little more information on your service call so we may pass this on. We appreciate your time and hope you have an excellent week!

Posted by Jon B. on December 03, 2009 at 01:17 PM CST #

The Technician(ID # 0828451) did a great job completing the repair on my dishwasher. He was very professional and clearly knew how to make the repair. He was also friendly and respectful and pleasant. I was pleased with the work that he did and positive attitude. It would be nice to see the Repair Team back to wearing the Blue Uniforms because in today's world, it's scary in today's world to allow strangers into the home. We have 7 dogs so I feel pretty safe but some people don't. THANK YOU

Posted by Dorothy Melzard, 318 Chester St., Chester, NH 03036 on December 04, 2009 at 08:10 PM CST #

My icemaker on the refrigerater was fixed & I am very pleased.

Posted by Scott on December 31, 2009 at 11:41 AM CST #

SEARS CUSTOMER FOR 50 YEARS. WHENEVER I HAD A PROBLEM WITH A SEARS PRODUCT, SEARS ALWAYS FIXED IT. RECENTLY MY REFRIG, UNDER WARRANTY, NEEDED A NEW THERMOSTAT. SEARS REPLACED IT. I AM A SATISFIED CUSTOMER AND WILL ALWAYS RECOMMEND SEARS PRODUCTS TO MY FRIENDS.

Posted by A. V. DEL PRETE on January 13, 2010 at 08:16 AM CST #

I called at 9:10 am to schedule a MPA check on my dryer. She told me that they could come that day from 1 - 5 pm. Wow I couldn't believe they could come that soon, It usually takes longer than that to get an appointment. Thank you! The Technician #0130930 did an excellent job. He said my dryer had a lot of lint in it. He took the time and did the job right.

Posted by Dean and Debra McFadden on January 19, 2010 at 07:06 PM CST #

Hardy Williams:Thanks to sears Technician ID O565465 My craftmans tiller works and i have been educated how to take care of it.

Posted by 64.215.165.6 on January 28, 2010 at 06:21 PM CST #

This is Kevyn from Sears Blue Service Crew. Thank you so much for your feedback. We value all of our customers' input regarding our customer service. If you have any other questions or comments, please give us a call at 1-800-424-2047. Thank you for choosing Sears!

Posted by Kevyn W. on January 29, 2010 at 04:04 PM CST #

Thanks to Juan Acevedo my Garage Door is in perfect condition. He comes when I call him and gives maintenance to the garage door opener and I am very happy with his service. Also, I must say that my refigerator stop cooling and your serviceman Victor Varcarcel came whrn I called and had it fixed completely. I am very grateful to him also, besides both men were very nice and correct.

Posted by Carmen Rivera on February 02, 2010 at 12:11 PM CST #

Again I must compliment Sears on their Service Technicians.
As I stated on the first visit about a year ago from Tech ID: 0121889 I was very pleased with his professionalism. His clean appearance, politeness and professionalism is a plus. He worked diligently and quickly to repair the washer and cleaned up thoroughly after himself. Thank you Sears for having great products and great service technicians.

Posted by Katrina Oss on March 23, 2010 at 11:06 AM CDT #

We had a problem with our Lawn tractor and called Sears for repair. This was on Sept.11th 2009. Service tech801605 came out right on schedule and fixed it. Again today we had a service call 3/26/2010. The same tech came right on schedule,and repaired it. He was ver effecient and did a great job. On a scale of one to five I give him a5, or 5+5.Thanks for a job well done.

Posted by Geneva Webb on March 26, 2010 at 01:31 PM CDT #

Hi Geneva. I'm Kevyn, a Sears Blue Service Crew member. I would like to thank you and all other customers for the great feedback! Every single customer response helps us as a business to continue to improve for our customers. Geneva, if you or any other customer has any questions or comments, please give us a call at 1-800-424-2047. Thanks again for choosing Sears!

Posted by Kevyn W. on March 26, 2010 at 02:44 PM CDT #

I HAVE BEEN TRYING FOR 1 1/2 HOURS TO REACH YOUR ADDRESS "SEARSHOMESERVICES.COM/FEEDBACK"
VIA THE INTERNET (AKA: STINKING GARBAGE DUMP) FOR THE SINGULAR PURPOSE OF RESPONDING TO YOUR REQUEST THAT I CONTACT YOU TO GIVE A RATING FOR APPLIANCE REPAIR THAT WAS DONE ON MARCH 25, 2010.
SEARS# = 0007744
TECHNICIAN ID = 0905794
I WOULD GIVE AN ALL-AROUND RATING CODE OF
5 (FIVE), ACCORDOING TO THE WORD OF THE REPAIRMAN. HE WAS OF SPOTLESS CHARACTER AND THE WORK WAS DONE IN THE SAME DAY. THE
COST HURT BUT THEN IT AWAYS DOES (MAC leod).
MY COMPUTER IS ACTNG WORSE THAN EVER. I HAVE NO USABLE E-MAIL ALTHOUGH I CAN GET ON THE INTERNET, AFTER MANY FAILED TRIES.
SERVICE ORDER NUMBER: 86477602

Posted by ronald macleod on March 28, 2010 at 01:03 PM CDT #

Hello Ronald, this is Kevyn from the Sears Blue Service Crew. I see your frustration with the internet. Believe me, I feel your pain from time to time. Thanks for providing that information about your recent service experience! The technician will be recognized for his outstanding performance. If you have any other questions or comments, please call us at 1-800-424-2047.

Posted by Kevyn W. on March 28, 2010 at 02:43 PM CDT #

Today I had a very nice man come and fix my frigerator door and my dishwasher. I couldn't have been more pleased. He was polite, courteous and cleaned up after himself. In all the years I have had Sears do my service calls I cannot complain about any of them. Thank you for the well runned staff that you send out to the homes.

Posted by 64.212.198.232 on April 07, 2010 at 04:49 PM CDT #

A very nice young man and come to my home several
times to check and clean our TV. He always does a
great job, explains things well and is very polite, and quick
at what he has to do. His Technician ID # is 0857201
from Sears # 0008151.

I don't know if this is the right place to post this information but it was the only one I could get to come up. I understood that I would be giving numbers for if we were please or not pleased, but i could not find that
site. If # 5 is the best, I would give him all 5's.
You have a good employee in this young man.

Larry & Luana Ward

Posted by Luana Ward on April 09, 2010 at 12:40 AM CDT #

Hello Mrs. Ward, this is Kevyn from the Sears Blue Service Crew. Thank you so much for that excellent feedback! I apologize that you were not able to access our customer survey on the home page of this website. But this Blog is perfectly fine! Because you have taken the time to give us this information, I will be able to get the technician recognized for his outstanding work. Thank you. If you have any other questions or comments, please feel free to give us a call directly at 1-800-424-2047. Thanks for choosing Sears!

Posted by Kevyn W. on April 09, 2010 at 12:00 PM CDT #

I have a Power Miser 9 Water Heater. The T & P Relief Valve #9003484 is leaking. Since it is in warranty, How do I get the part ? It will be replace by my installer.

Posted by Petru Agafitei on April 23, 2010 at 10:40 AM CDT #

Hi Petru. I'm Kevyn, a Sears Blue Service Crew member. I see how a leaky valve can be a hassle. You mentioned that your water heater is under warranty. If this is the case, we would need to schedule an appointment with you and have one of our technicians order the part and install it for you. Check your owner's manual for more details on your warranty. You can schedule an appointment by using the home page of our website, www.SearsHomeServices.com or by calling us directly at 1-800-424-2047. If you have any other questions, you can also call that number and we will be more than happy to further assist!

Posted by Kevyn W. on April 23, 2010 at 12:29 PM CDT #

HELLO, WE JUST HAD OUR ICE MAKER REPAIRED TODAY THE SEARS BLUE SERVICE CREW MEMBER THAT CAME TO OUR HOUSE WAS HELPFUL, POLITE ,AND MOST OF ALL KNEW WHAT HE WAS DOING TO GET THINGS GOING AGAIN. HIS NAME EAS DANNY DAUHOO # 0932491 I WOULD RATE MR. DAUHOO A 5, HE IS THE BEST.

THANKS,
SCOTTYEE B. FRANKLIN

Posted by SCOTTYEE B. FRANKLIN on April 28, 2010 at 09:49 AM CDT #

I need a built in dishwasher installed. Do your installers do the cabinet work and if so what is the charge?

Posted by Christy on April 28, 2010 at 07:50 PM CDT #

Hello Christy, this is Kevyn from the Sears Blue Service Crew. We can definitely install a dishwasher for you! Our installers do not do cabinet work; However, if you would like this service done for the dishwasher, please visit www.ServiceLive.com. This website will give you the opportunity to find local professionals in your area that can get the job you need completed. I apologize but I would not know what the cabinet professionals in your area would charge. The website allows competition between contractors for your job to ensure you get the price that is right for you. If you would like more information on this website or to schedule an installation appointment for your dishwasher, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on April 30, 2010 at 12:07 PM CDT #

I was very satisfied with my service.He was very professional and infromable. I would buy and I would also tell my friends.He was very respectful. he wore shoe covers so he woulded soil the floor. My service number was 88000126 Thank You

Posted by 64.212.198.232 on May 10, 2010 at 08:55 AM CDT #

I ahve aKenomre sove, had to unplug it.. Now the face board says FACE... Theelement sworkand the oven works,, no date, time, timer etc.. Help Please... Thanksd, Dawn

Posted by Dawn on May 15, 2010 at 11:39 PM CDT #

This is Tino with the Sears Blue Service Crew. Dawn I would like to assist you because I understand how puzzling a situation like this can be and I will be happy to assist you. Without a model number it will be difficult to pin point exactly what the "FACE" code means. I recommend to try what we call a hardwire reset, which is shutting off the breaker to the outlet the range is connected to for two minutes.

Then turn it back on and press the PAUSE/CANCEL or CLEAR/OFF button twice to clear the display. The reason you turn off the breaker instead of unplugging it is because when you unplug the machine, power still remains in the outlet and it may not work as best. When the breaker is off, power ceases in the outlet and when you turn it back on it restarts that energy and in turn restarts the unit. If this does not help, I recommend to schedule service with our certified trained technicians and you can do so by calling us at 1-800-424-2047 where any of our associates will gladly get you taken care of, or you can create your service on our www.SearsHomeServices.com website.

Posted by Tino P. on May 16, 2010 at 06:30 PM CDT #

I would like to say I had "good" and "bad" service yesterday 6-1-10. My riding Craftsman mower was running rough with a popping noise. The first repairman came out on time, ran the mower, and said there was nothing he could do and blamed it on Calif engine specs and the type of gas. WHAT?? He left. I called to complain and a second service tech showed up the same afternoon. He diangnosed the problem with extreme skill but did not have the part with him so scheduled a followup in two weeks. He trouble shot my mower and that is what I expected. Thanks to Mike, Fresno Tech #0729939. Les Beck, Coarsegold CA 93614

Posted by 10.236.95.26 on June 02, 2010 at 10:33 AM CDT #

10.236.95.26, this is Kevyn with the Sears Blue Service Crew. I thought the same thing when I was reading your comment, "WHAT??" I sincerely apologize for the first technicians demeanor. The troubleshooting should have been done the first time. But I am happy to hear that our second technician did the job right. As I said before, it should have been done right the first time. I am confident that our service will continue to get better for you. If you have the time, please let us know how this service ends up. We are always here to help. If you have any other questions, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on June 02, 2010 at 01:39 PM CDT #

the service guy was very efficient and very pleasant

Posted by joemollica on June 10, 2010 at 11:40 AM CDT #

What would be an estimated cost to replace an evaporator fan in a hotpoint side-by-side refrigerator?

Posted by Brian on June 16, 2010 at 08:56 AM CDT #

Hi, Brian. This is Cameron with the Sears Blue Service Crew. Needing an evaporator fan on a fridge is never a fun task. Our technicians can definitely help with that. We do not provide quotes on this type of service until the technician has inspected the job at hand. Prices do vary by area. If you go to our home page at www.SearsHomeServices.com and go to the blue box on the right where it says "Get Started." Put in your zip code, what type of repair you're needing done, and on the next screen, it will provide you with a quote for the minimum charge for labor as well as allow you to schedule a date and time frame for the technician visit. When we work with minimum charges, it works like this: the technician goes to the house, inspects the device to see what's needed, and then provides you with a quote for parts and labor. If you accept the estimate, that is what you pay. If you decline the estimate, the technician would charge the minimum amount for trip and diagnostics. You can, with the model number, go to www.SearsPartsDirect.com and see the diagram for your fridge as well as the list price for parts, if you order them through Sears Parts Direct. If the technician orders the parts, prices can vary. Please let us know if you have any additional questions by replying here, emailing us at contactus@searshomeservices.com, or calling us at 1-800-424-2047.

Posted by Cameron C. on June 16, 2010 at 06:44 PM CDT #

Serviceman Roger fixed our washer today and was very good, was very professional, had clean appearance, and very polite. All i8n all a good service calll.

Posted by Norman on June 16, 2010 at 07:39 PM CDT #

Hello, Norman. This is Cameron with the Sears Blue Service Crew. Thanks so much for stopping by and sharing your kind words with us. If you'd like, you can email us at contactus@searshomeservices.com with your phone number or address, and we can look up the information so we can pass these compliments along to Roger and his manager. You can also give us a call at 1-800-424-2047 or look at the bottom of our home page www.SearsHomeServices.com and take a customer survey there. Thanks again for taking the time out of your day to provide us with this valuable feedback.

Posted by Cameron C. on June 16, 2010 at 08:40 PM CDT #

Thank you, Enrique (Tech Id#715714) for helping me with my range. You really understand us.......
Gracias por ayudarnos con la estufa, fue muy gentil en comprender que no es justo que estemos pagando tanto dinero por un aparato que no este trabajando correctamente. nuevamente gracias por su ayuda y su comprencion.

Posted by patricia cruz on June 18, 2010 at 12:58 PM CDT #

The service tech [#0377325] came and checked out my refrigerator.

He was very professional and explained what things could go wrong and why new appliances differ than old ones.

Posted by J. K. on June 22, 2010 at 12:42 PM CDT #

Where are the questions that I am to answer on the feedback, for repair service?

Posted by Marie JANE SELF on June 29, 2010 at 03:28 PM CDT #

Marie, this is Kevyn with the Sears Blue Service Crew. Thank you for being interested in our survey. We appreciate any and all feedback from our customers. The customer survey can be found on the bottom of the home page of the www.SearsHomeServices.com website. In gray letters will be the words "Customer Survey." It will ask for the Sears Store Number, the Technician ID Number and the Service Order Number. If you have any other questions, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on June 29, 2010 at 03:44 PM CDT #

Am unable to find site to participate in survey regarding service in my home on my new washer. The Gentleman who performed the service was just that, a gentleman. He answered questions and explained how the washing machine works and why it works that way. His Technician ID is 0651893 or it may be 1093. Print too small too read without a magnifying glass.

L.Cameron
Teague TX5

Posted by 10.236.95.27 on July 07, 2010 at 04:23 PM CDT #

Hi, L. Cameron. Love the name. My name is Cameron and I'm with the Sears Blue Service Crew. I know it can sometimes be difficult to find things on a new site, and I want to help you out with this. Please understand, we're constantly working to improve the customer experience on www.SearsHomeServices.com. The survey can be found right there on the homepage, all the way at the bottom--it's the "Customer Survey" link. I've also provided a link here:

http://www.searshomeservices.com/feedback/

You will need the unit (sometimes called store) number and the service order number on the receipt. If you need any help with that information, or need help completing a survey, just get in touch with one of our specialists by email or phone.

email: contactus@searshomeservices.com
phone: 1-800-424-2047

The Sears Home Services representative will need either the phone number the service was scheduled under or the address on the account, if you do need to contact us for the service order information.

In the meantime, it's great to hear our technician lived up to the superior service we always strive for, and we look forward to the comments you share with us on your experience--these surveys do get to the right people, and they do make a difference!

Posted by Cameron C. on July 07, 2010 at 10:44 PM CDT #

Tech ID-0809616 Arthur Martin is a very knowledgeable,capable tech who did his work swiftly and very well. He identified the problem readily, and cheerfully went about it ,in a very professional manner. He should be complimented on his work and hi manner. and is a credit to your service crew. Send him back anytime.

Posted by Lynette Tanibe on July 10, 2010 at 07:25 PM CDT #

I made a phone call today regarding a refrigerator/freezer that doesn't seem to be cooling enough. The lady (I'm sorry I didn't catch her name) was very polite. She explained that it could be clogged with hair underneath in the coils. I said "stop right there" - I have a Siberain Husky and I'm sure that is the problem. My husband removed the cover and pulled out hair balls the size of another dog. Thank you very much for a wonderful experience and for saving me a bunch of money! Renee Norris

Posted by Renee Norris on July 12, 2010 at 11:02 AM CDT #

I just wanted to provide a compliment for the professional performance of the technicians who responded to our service order no.89832111, technician ID: 0605055 Sears #: 0007084. They were very knowledgeable and professional in conducting the repair.
Louis Castagnola, Rockville,MD

Posted by Louis Castagnola on July 12, 2010 at 02:34 PM CDT #

I need service on a Sears water softener

Posted by rcadzow on July 19, 2010 at 11:36 AM CDT #

Hello Rcadzow , this is Jon from the Sears Blue Service Crew. To set service on your water softener please call us directly here at Sears Home Services to set that up. You may reach us at 1-800-424-2047.

Posted by Jon B. on July 19, 2010 at 01:49 PM CDT #

On Saturday, July 24th, Tom W., the technician came to our home regarding our Washer and Dryer. He came the day after we phoned Sears. Our Washer and Dryer were not working properly. Tom knew what was wrong right away and the challenges we were experiencing with the Washer and Dryer, as the clothes were getting torn and we were hearing loud grinding coming from the machines. Tom explained to us what was happening and what went wrong in a way that was very easy to understand. He was knowledgeable and handled the repairs in a quick manner and ordered the parts that we need. He was also very pleasant, polite and professional. He was the best technician we ever had and are very pleased with the excellent services we received from Tom. Please thank him. He should get a raise!

Thank you very much.
Jerry and Nancy Johnson

Posted by 10.236.95.27 on July 26, 2010 at 08:58 AM CDT #

Satisfaction is exactly what I got when your technician ID#0811364 (Justin) came to my home to do a 10 point inspection on my heating and air system. I was impressed with Justin's high level of professionalism, knowledge,proficiency, and customer care. I have not received that kind of service in over 20yrs, and I will not hesitate to call Sears again in the case that I should need your services. Thank you....Mrs. Erb (Date of service 07/26/10 )...

Posted by Julia Erb on July 27, 2010 at 07:46 AM CDT #

Sears Home Services

IT'S YOUR HOME. WE JUST WORK THERE.

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