Sears Home Services Blog

I rercently replaced the shaft assembly on my Craftsman garage door opener and on testing it out without the chain in place the sprocket will turn a few seconds and then reverse for a few seconds upon engagement of the control button. How can I correct this problem? I did have a Sears serviceman come out to my house to diagnose the problem initially and then elected to install the new shaft assembly myself.

Posted by gerald e. swanson on July 30, 2009 at 02:46 PM CDT #

Our 1 1/2 year old dishwasher stopped working and the best Sears can do is give us the run around. I will never buy another appliance from Sears again (and we had been loyal Sears customers...washer, dryer, dishwasher, refrigerator, tires, Die Hard batteries, digital camera, camcorder...) Now I get to pay an electrician to fix what Sears wouldn't fix.

Posted by Paul Planton on July 30, 2009 at 05:56 PM CDT #

This week, our ice maker stopped dropping ice into the bin. We think it may be the motor on it, but not sure. My husband is good with fixing almost anything, but doesn't want to take it all apart. However, could he just take the ice maker part out and bring it in to be checked? If so, let us know how to go about it. Thanks, Mrs. Greer Grayson, KY 41143

Posted by Mrs. P. Greer on July 30, 2009 at 06:12 PM CDT #

Im looking for a price to install 2 garage door openers at same house in zip 07054 please advise price regular hight doors and i can remove old units after taken out thank you

Posted by Dean on July 30, 2009 at 06:51 PM CDT #

i have a craftsman lawnmower mulcher, the pull cord does not pull out completely, sounds like a gear locked up or something inside making a small clicking noise, can i repair it myself

Posted by sandra on July 31, 2009 at 03:31 AM CDT #

I have a Kenmore Elite Calypso Washing Machine. It cycles, pumps water, and spins. It does not Aggitate during the wash or rinse cycles however. What's the problem? Thanks

Posted by Scott on July 31, 2009 at 08:13 AM CDT #

I am ordering an air conditioner and will need it installed. Should I go ahead and order it and have it delivered, or do I coordinate with you, since I will need you to install it for me?

Posted by joann on July 31, 2009 at 10:38 AM CDT #

I have a craftsman riding lawn mower and the drive belt is just a little loose how do I tight it.

Posted by wes on July 31, 2009 at 10:51 AM CDT #

I dont undersdtand how I can set up service yesterday for today 1-5 pn and at 4pm get a call to let me know I cant have me freezer repaired today. Wanting to set up a date 8-3???? How can this happen??? If you dont have time to get to me on time you work overtime!!!!! This is not accecptable at all I call Sears because I have used the service in the past and figured I could count on you. I again have to tell you I am not happy wasting part of my day for nothing but aggravation. I will not stop untill top brass is aware of this nonsence.

Posted by Mike Freni on July 31, 2009 at 04:00 PM CDT #

I have a Kenmore Oasis HE clothes washer.It has broken down (counter jumps from 41 to 4 to OL). The repair person has replaced the control panel and the controller for the motor, but the same problem continues. Can you advise as to how this problem can be rectified? Thank you in advance for your assistance.

Posted by Bob Tanner on July 31, 2009 at 04:12 PM CDT #

need help with the instalation of a oven switch part num 3188987 for a stove model RF330PXDNO need thw wiring color schematic

Posted by rafael perez on July 31, 2009 at 05:19 PM CDT #

Sears Craftsmen Lawn Tractor Model 917.273130 vibrates loudly and emits burning rubber smell while mowing. Do I need a new blade or mower drive belt?

Posted by Gene on July 31, 2009 at 06:36 PM CDT #

I place a service request for Tuesday, August 4, 2009 service# 77899375. The Dryer is a Kenmore Heavy Duty 90 series. Model# 96591440 Serial# MF2211178. You can move the dryer to the desired setting and push the button but nothing happens initially but the dryer may make a loud buzzing sound like its trying to turn the drum but nothing happens. It would eventually start again after it cools off but not any more. Sherman Bruster 678-613-1130

Posted by Sherman Bruster on July 31, 2009 at 08:19 PM CDT #

water won't drain, anything i could try?

Posted by 64.215.165.4 on July 31, 2009 at 09:52 PM CDT #

need help trouble shooting problem with my washer - whirlpool 2004

Posted by ttabizon on July 31, 2009 at 09:53 PM CDT #

Variable speed grinder 152.211620 only runs at high speed. What part needs replacing?

Posted by Joe Kosek on August 01, 2009 at 01:01 AM CDT #

the knob on my dishwasher kept falling off. somone told me to put crazy glue on it and now I can't turn the knob.

Posted by judy on August 01, 2009 at 04:52 AM CDT #

how do I change the v-drive belt on my lawn tractor model # 917.27681

Posted by Dave on August 01, 2009 at 09:16 AM CDT #

I have a Fridgidaire Freezer that goes from the abiilty to freeze foods and then all of the food is almost defrosted. It is 5 years old and is it worth repairing. We do keep it in the garage and it does get warm in NC. Interesting fact we have a ref/freezer out there and do not have a problem. We have tossed food valued at the cost of a new freezer. When there is no food in it it works perfectly fine. i put a pot of water in and it stays frozen. One least issue it is on a ground fault we know now about that issues and it is being changed as we blog. But could the tripping of GF cause the freezer to freeze and defrost on it own, Thanks for you help

Posted by Bill Moore on August 01, 2009 at 10:03 AM CDT #

I have a Kenmore single oven gas range. In the last week I've been intermittently getting an F4 error when I try to preheat the oven. I can't find my owner's manual online.

Posted by Claire on August 01, 2009 at 12:04 PM CDT #

How do I get into the freezer door to replace a broken water actuator on kenmore side by side model 5466940?

Posted by Gavin on August 01, 2009 at 03:02 PM CDT #

Our Maytag dryer is 13 years old. It hasn't been getting clothes dry and now it's not heating at all. Is it worth getting repairs or would it be wiser to invest in a new washer? Our model number is LDG8604AAE

Posted by Janet Zenda on August 01, 2009 at 06:46 PM CDT #

My kenmore 90 series washer will not spin, nor does it click anymore to tell the it is going in to the rinse,spin cycle, what needs to be replaced??

Posted by tammy riggins on August 02, 2009 at 10:39 AM CDT #

My Kenmore washer, model 110.12502100, will not go into spin cycle and will not drain. All other cycles work; what is the problem?

Posted by John Mosher on August 02, 2009 at 03:32 PM CDT #

Do you repair mitsubishi televisions in Chicago

Posted by MAVIS BRIDGES on August 02, 2009 at 05:20 PM CDT #

I have 2 self-defrosting freezers that I purchased about a year apart. Two weeks after we bought the second one and 2 weeks after the first one was out of warranty it thawed out all of the meat, before we were able to remove all of the meat the freezer started freezing again, needless to say we did not put any expense food in it. Three weeks after the 2nd freezer was out of warranty it did the same thing. Last week the first freezer quit freezing and thawed out everything in it. We left it plugged in and it is now freezing again. What is the solution for repairing the freezers.

Posted by Cindy Swartzy on August 02, 2009 at 08:42 PM CDT #

MY FREEZER HAS STOP FREESING AND THE REFRIDGE IS COOLING DOWN, ITS STILL RUNNING AND KICKS IN EVERY FEW MINUTES BUT ONLY LASTS A FEW SECONDS, ITS ONLY 5 YRS OLD, SO FAR i HAVE NEVER HAD A PROBLEM WITH IT. ANY SUGGESTIONS? ITS A STAINLESS STEAL SIDE BY SIDE FROM kNEMORE

Posted by jean marotta on August 03, 2009 at 04:35 AM CDT #

I have a Model 106.56536400, Serial number SS2223782 side-by-side refrigerator. How can I clean the coils? The space is very confined. Can't get a coil brush pass the front coil and has at least 4 coils. How about cutting the right side of the cabinet out adjunct to coils to allow access with the coil brush. Or, a high pressure cylinder of air. How high? I also had the compressor fan motor go out after 1 year and 2 months and replaced by a local serviceman. Have you had a recall of that fan motor?

Posted by Bob Beckman on August 03, 2009 at 05:47 AM CDT #

My Kenmore washing machine shows DL/F error. How do I fix or where do I call for repair? Thank you.

Posted by julia on August 03, 2009 at 10:06 AM CDT #

Hi Gerald! My name is Darold, part of your Sears Blue Crew. I am sorry to here about your situation and appreciate you taking the time to let us know. I'd be glad to help with this situation. If you could email us at contactus@searshomeservices.com with your model number of your garage door opener along with any details of the tech diagnosis we can see if we can help.

Posted by 64.215.165.4 on August 03, 2009 at 11:42 AM CDT #

Hi Mrs. Greer! My name is Darold, part of your Sears Blue Crew. Without a specific model number for your refrigerator it is difficult to say what exactly may be the specific cause of the ice no longer being produced. If you could contact us directly at contactus@searshomeservices.com with your model we can see what specifics we can come up with.

Posted by Darold on August 03, 2009 at 11:53 AM CDT #

Hi Dean! My name is Darold, part of your Sears Blue Crew. For an estimate on garage door installation you can contact our installation department at 1-800-605-2128 and a representative can go over all the details with you.

Posted by 64.215.165.15 on August 03, 2009 at 12:00 PM CDT #

Hi Sandra! My name is Darold, part of your Sears Blue Crew. In order to best assist you we would need to know the model number of your lawn mower to help. If you can contact us directly with your model number and problem at contactus@searshomeservices.com we can see what we can come up with.

Posted by Darold on August 03, 2009 at 12:09 PM CDT #

Hi Scott! My name is Darold, part of your Sears Blue Crew. There could be several issues drive coupler or clutch that could cause your Calypso washer to not agitate. I would recommend setting up a service call so it can be properly diagnosed.

Posted by Darold on August 03, 2009 at 12:19 PM CDT #

Hi Joann! My name is Darold, part of your Sears Blue Crew. To set up air conditioning installation you can contact our installation department at 1-800-605-2128 and a representative can go over all the details with you.

Posted by Darold on August 03, 2009 at 12:23 PM CDT #

Hi Gene! My name is Darold, part of your Sears Blue Crew. As tension is being held on the belt- this causes everything to shake / vibrate. I would check your belt to make sure it is not too tight and that the blades and mower deck are still balanced evenly.

Posted by Darold on August 03, 2009 at 12:27 PM CDT #

Hi Wes! My name is Darold, part of your Sears Blue Crew. For instructions please see your owners manual, if you need a replacement go ahead and enter in your model number on our main page too see if we have one available.

Posted by Darold on August 03, 2009 at 12:29 PM CDT #

How do I find out what kind of repair warranty I have? I purchased my GE dryer in the past 6 months and switched the door so that it opened from the other side. Now the door won't stay shut.

Posted by lynn on August 03, 2009 at 12:56 PM CDT #

Hi Bob Tanner! My name is Darold, part of your Sears Blue Crew. The OL error code indicates that the washer is overloaded. If the washer is not overloaded, this would indicate either a drag on the drive system or the control board is failing. Be sure nothing is on the floor under the washer that could be causing a problem. Raise the lid & manually spin the basket, it should spin freely. The time is skipping due to the error code coming up.

Posted by 64.215.165.4 on August 03, 2009 at 02:10 PM CDT #

Hi Rafeal! My name is Darold, part of your Sears Blue Crew. For direct assistance you over this part you will need to contact us directly at contactus@searshc.com with your model number and part number.

Posted by 64.215.165.4 on August 03, 2009 at 02:13 PM CDT #

Just finished cleaning my Kenmore ElectricGas Stove and the flicker continues to click without ligniiting the gas. I was using Soft Subs and Bleach Water to clean. I can see and hear the flicker. It is unplgged. Help...

Posted by KenmoreStove on August 03, 2009 at 02:15 PM CDT #

Hi ttabizon! My name is Darold, part of your Sears Blue Crew. For troubleshooting regarding your washer I would recommend starting with your owners manual. Most washers manuals have a list of error codes and troubleshooting steps located in the back of the book.

Posted by Darold on August 03, 2009 at 02:20 PM CDT #

Hi Dave! My name is Darold, part of your Sears Blue Crew. Belt installation and adjustment can be found beginning on p.23 of your owners manual for your lwan tractor model 91727681

Posted by Darold on August 03, 2009 at 02:25 PM CDT #

Hi Claire! My name is Darold, part of your Sears Blue Crew. The F4 error code indicates a temperature sensor failure. If the temp sensor is out of calibration or shorted you will get the F4 error code. Try disconnecting power to the oven for a few minutes to see if this helps.

Posted by Darold on August 03, 2009 at 02:44 PM CDT #

Hi Janet Zenda! My name is Darold, part of your Sears Blue Crew. I located a very good article with some troubleshooting you can try to isolate the problem. You can follow the link below. http://www.managemyhome.com/mmh/answers/Answers.action#l4q128327

Posted by Darold on August 03, 2009 at 02:48 PM CDT #

Hi Tammy! My name is Darold, part of your Sears Blue Crew. If the washer will fill and agitate but will not drain or spin the most likely cause is a defective lid switch. On this washer a broken lid switch will allow the washer to fill and agitate but will not allow it to drain or spin.

Posted by Darold on August 03, 2009 at 02:53 PM CDT #

Hi John Mosher! My name is Darold, part of your Sears Blue Crew. I located some information in realation to your Kenmore washer not entering in the spin cycle or draining. http://www.managemyhome.com/mmh/answers/Answers.action#l4q135310

Posted by Darold on August 03, 2009 at 02:55 PM CDT #

Hi Mavis! My name is Darold, part of your Sears Blue Crew. We service a wide range of television brands and models and yes we do offer service in the Chicago area.

Posted by Darold on August 03, 2009 at 03:01 PM CDT #

I have a Kenmore refrigerator, model # 253.7419240M. It was purchased approx. 1 year ago, but I am just not hooking up the ice maker to a water line. I have water from the cold water source to the refrigerator, but the line from the inlet valve to the ice maker does not fill up. I have the wire signal arm lowered to the on position. Does this sound like a valve, electrical, or ice maker problem? Any ideas? Thanks.

Posted by Justin on August 03, 2009 at 03:05 PM CDT #

I have a Kenmore refrigerator, model # 253.7419240M. It was purchased approx. 1 year ago, but I am just not hooking up the ice maker to a water line. I have water from the cold water source to the refrigerator, but the line from the inlet valve to the ice maker does not fill up. I have the wire signal arm lowered to the on position. Does this sound like a valve, electrical, or ice maker problem? Any ideas? Thanks.

Posted by Justin on August 03, 2009 at 03:17 PM CDT #

I have an upright freezer model no. 253.26732100 which I purchased in 2006. Lately, when the power goes out and then back on again, whether long or short, the compressor will not kick back on. I have to unplug the freezer, wait and then plug it back in again in order to get the compressor to kick back on. Is this normal or do I need service?

Posted by MM on August 03, 2009 at 03:58 PM CDT #

This is the 4th time we've been scheduled for repair to our washing machine. This time the repairman didn even show up, the last 3 times he had no idea what he was doing and was unsuccessful at trying to repair it. The second time he even ordered a timer for a dryer. I am tired of having to take time of with your lack of concern for my problems. This has been going on for over a month now and if he doesnt show up tonight, I want someone here after 5 PM tomorrow or you can just deliever a new washing machine to me at your expense!

Posted by Stephen Washburn on August 03, 2009 at 04:17 PM CDT #

Hi Jean Marotta! My name is Darold, part of your Sears Blue Crew. Without a valid model number I will not be able to give you a specific answer. From what you are describing it sounds like the refrigerator has either a defrost failure or sealed system failure. Look on the back panel of the freezer to see if there is ice or frost built-up. If there is, then this would indicate a defrost problem. If you do not see any frost or ice build-up then you’re looking at a sealed system failure more than likely.

Posted by Darold on August 03, 2009 at 04:42 PM CDT #

Hi Paul Planton! My name is Darold, part of your Sears Blue Crew. If you would like to contact us directly we will look into this further so your concerns are properly addressed in your posting. You can reach us at 800-424-2047.

Posted by Darold on August 03, 2009 at 05:34 PM CDT #

Hi Joe Kosek! My name is Darold, part of your Sears Blue Crew. If you could contact us directly so we can obtain more information regarding your grinder. You can reach us at contactus@searshc.com

Posted by Darold on August 03, 2009 at 05:38 PM CDT #

Hi Judy! My name is Darold, part of your Sears Blue Crew. Currently I dont have a solid solution on removing the glue due to some solvents react differently to different plastics. If you contact us we can set up to have a service tech come out to replace the knob for your dishwasher.

Posted by Darold on August 03, 2009 at 05:40 PM CDT #

Hi Mike Freni! My name is Darold, part of your Sears Blue Crew. If you would like to contact us directly we will look into this further so your concerns are properly addressed in your posting. You can reach us at 800-424-2047.

Posted by Darold on August 03, 2009 at 05:42 PM CDT #

THE ICE MAKER WAS DRIPPING WATER EVERYWHERE, SO WE TURNED IT OFF. UNTIL THEN THE TEMP. WAS FINE. NOW IT RUNS HOT, DOSE THE ICE HELP COOL IT. SIDE BY SIDE / KENMORE REFRIGERATOR.

Posted by CAROLYN on August 03, 2009 at 07:44 PM CDT #

I have a craftsman 917.272453 rider with the B&S intek 21.5 hp engine. It's running poorly and appears it's only running on 1 cylinder. Both cylinders are getting spark but 1 doesn't seem to be getting gas as the plug is bone dry and the mower will run the same with that cylinders spark plug undone. Any ideas would be appreciated. Thanks

Posted by Darin on August 03, 2009 at 09:11 PM CDT #

I have a model RF378LXPB electric range. It stopped working while cooking. It came back on and went off again after about 30 minutes and won't come back on. The clock won't come on until you turn a burner on, however nothing will work but the oven light, the clock and the buner lights. Thinking it may be the control panel. any ideas? Thanks. Larry

Posted by Larry on August 03, 2009 at 09:21 PM CDT #

I scheduled for repair on my washing machine for this morning. I have not gotten a confirmation and the time was 8-12. How do i confirm is someone is coming?

Posted by Trish Trolley on August 04, 2009 at 10:34 AM CDT #

What does Sears charge to to come to your home and fix a dishwasher and a ice maker on a refrig?

Posted by Alan Eldridge on August 04, 2009 at 12:33 PM CDT #

Please don't laugh. A pincer bug is inside or between the layers of glass on the door of my microwave. How can I get it out? I think it is dead. It is the first thing you see as you come into the kitchen!!!!

Posted by janet hagan on August 04, 2009 at 01:16 PM CDT #

I have a Gas Backpack Blower. Model #316.794990. My manual say the spark plug item # is 9295-310501 The web look up via the model # says the spark plug item # is 9295-319502. When you look at the manual for his product on the web it says the part number for the spark plug is 9295-310801. Please tell me which is the correct part number for the spark plug and why are there three different numbers depending on what you are looking at? Thank you.

Posted by Richard Arakelian on August 04, 2009 at 01:43 PM CDT #

which kenmore ref. models are covered by sf46-515 Service Flash, and time period...thanks

Posted by 64.12.116.136 on August 04, 2009 at 02:21 PM CDT #

Does your store in Battle Creek repair Black and Decker electric lawn mowers? The handle that starts the machine has broken off and can not be started anymore.

Posted by Helen deFinta on August 05, 2009 at 10:54 AM CDT #

Hi Bill! My name is Darold, part of your Sears Blue Crew. In regards to your Fridgidaire Freezer, if you could contact us directly so we can ask you a few uestions please contact us at contactus@searshc.com . Be sure to include your model number.

Posted by Bill Moore on August 05, 2009 at 11:50 AM CDT #

Hi Gavin! My name is Darold, part of your Sears Blue Crew. I would recommend setting up a service call to fix your broken water actuator on your Kenmore refrigerator. This type of issue is typically done by a service tech do to what is involved in the repair.

Posted by Darold on August 05, 2009 at 11:53 AM CDT #

Hi Cindy Swartzy! My name is Darold, part of your Sears Blue Crew. If you could contact us directly so we can obtain more information regarding your freezers. You can reach us at contactus@searshc.com or 800-424-2047 .

Posted by Darold on August 05, 2009 at 11:56 AM CDT #

Hi Bob Beckman! My name is Darold, part of your Sears Blue Crew. From what i've been able to locate there doesnt seem to be a recall on that particular fan motor. One thing you can try is with a long, narrow nozzle on your vacuum, clean out all of the dust and debris. (At an appliance parts store, you can buy a special long-handled brush that looks somewhat like a bottlebrush for this job.) Be careful not to bend or dent the cooling fins.

Posted by Darold on August 05, 2009 at 12:05 PM CDT #

Hi Kenmorestove! My name is Darold, part of your Sears Blue Crew. If you could contact us directly so we can ask you a few questions we should be able to narrow down what the route cause of the igniter issue you are having with your stove. You can reach us at contactus@searshc.com or 800-424-2047 .

Posted by Darold on August 05, 2009 at 12:10 PM CDT #

Hi Justin! My name is Darold, part of your Sears Blue Crew. I located some information for Kenmore ice makers that may be able to help you identify why your ice maker is not receiving water. Follow the link below to our partner site to look this over. http://www.managemyhome.com/mmh/answers/Answers.action#l4q127205

Posted by Darold on August 05, 2009 at 12:29 PM CDT #

Hi MM! My name is Darold, part of your Sears Blue Crew. Some units have a delay of up to 30 minutes after power failure or short unplugging... this is to prevent restarting the compressor right away after stopping. If this is a longer delay than 30 minutes, or it never restarts without unplugging for a good while, then you might be dealing with a problem, probably with the control board. If it will eventually restart on its own, the delay is for its own protection.

Posted by 198.179.147.18 on August 05, 2009 at 12:34 PM CDT #

Hi Stephen Washburn! My name is Darold, part of your Sears Blue Crew. We do greatly apologize over the issues with your washing machine. If you could contact us directly so we can obtain more information regarding this we would like to address this for you. You can reach us at contactus@searshc.com or 800-424-2047 .

Posted by Darold on August 05, 2009 at 12:36 PM CDT #

Hi Carolyn! My name is Darold, part of your Sears Blue Crew. In regards to your question over your ice maker helping. Your ice maker is a seperate optional item that does not have a direct influence over the cooling of your overall unit. Functionality should be the same whether the ice maker is on or off.

Posted by Darold on August 05, 2009 at 12:38 PM CDT #

Hi Darlin! My name is Darold, part of your Sears Blue Crew. I would recommend having your rider serviced. With this type of problem it could be a number of things and is best resolved by someone physically looking it over.

Posted by Darold on August 05, 2009 at 12:40 PM CDT #

Hi Larry! My name is Darold, part of your Sears Blue Crew. With the type of problem you are having with your electric range it is more then liekly the control board for this unit. I would recommend having it replaced.

Posted by Darold on August 05, 2009 at 12:42 PM CDT #

Hi Alan Eldridge! My name is Darold, part of your Sears Blue Crew. The charges can vary depending on your location in the country. To give you a proper expectation I would recommend contacting us either by phone or email so we can get a little bit more information.

Posted by Darold on August 05, 2009 at 12:45 PM CDT #

Hi Janet Hagan! My name is Darold, part of your Sears Blue Crew. Mircowaves are specifically put together at the factory and then when everything is screwed up tight, a leakage test is performed on the oven including the door aperture. If you removed the door or remove the internal part of the door to clean it, you are altering the relative positions of the various door parts and if you don`t get it quite right your unit wont be properly sealed any longer. I would recommend having someone take a look at it.

Posted by Darold on August 05, 2009 at 12:51 PM CDT #

Hi Richard Arakelian! My name is Darold, part of your Sears Blue Crew. There can be several reasons over teh difference. The most likely is that with all the various types of spark plugs available that this unit can receive multiple ones. If you were looking at the manual that originally that came with the unit then there probably has been some updates since your purchase so authorizedd substitutions are available and new manuals that take into account multiple model number may be the reason that your showing another type. As for teh correct one overall, by going on to www.searspartsdirect.com and searching your model the part number listed you can be assured is authoroized by the manufacturer as being a perfectly acceptable item to use.

Posted by Darold on August 05, 2009 at 12:57 PM CDT #

Hi ! My name is Darold, part of your Sears Blue Crew. As for which Kenmore's are covered by that Service Flash, our databases work the other direction in regards to serial numbers and model numbers. If you could supply us with your model number we can tell you if this unit was or not.

Posted by Darold on August 05, 2009 at 12:59 PM CDT #

Hi Helen deFinta! My name is Darold, part of your Sears Blue Crew. Our Battle Creek location is a drop off location and our repair center in KALAMAZOO is the one that actually does the repairs. As for servicing it, yes we can for you.

Posted by Darold on August 05, 2009 at 01:05 PM CDT #

Hello, I bought a new carrier brand furnace and cenrtal air conditioner from you/Sears last May (it was installed May 29,2008) for the price of 10,914 dollars and that included the extended protection agreement for ten years. The coil has been "repaired" twice and is leaking again. After playing the "hold" game with your Rapid Resolutions, P.R.S.,A.S.A., and "Esculations" departments I still can't get an answer on when or how this is going to get taken care of?

Posted by Cody on August 05, 2009 at 03:34 PM CDT #

My gas stovetop igniters are all firing simultaneously when the knobs are off. I have had to unplug unit completely. All I want to know is whether a part must be replaced or not, without paying $200 to have service visit. Kenmore Pro 36" 5 burner. Only 16 months old.

Posted by john edwards on August 05, 2009 at 04:29 PM CDT #

Hi John! My name is Darold, part of your Sears Blue Crew. It is probably the power unit that starts the igniters. The burners uses the same for all, the oven is a different one, thus no affect in your case. Lift the range top and be sure all connections are in place and solid and clean. Be sure nothing is causing a short, like moisture or gunk from a spilled pot. If you would like to contact us directly at contactus@searshomeservices.com with your model number we can look into this further.

Posted by Darold on August 06, 2009 at 11:52 AM CDT #

Hi Cody! My name is Darold, part of your Sears Blue Crew. We do aplogize for your fustration thus far and I would like to try to get this resolved for you. Contact me at contactus@searshomeservices.com with your contact information i.e. name, address, phone number etc.

Posted by Darold on August 06, 2009 at 11:55 AM CDT #

my central air unit has a hole, all the freon leak out. would like to fix it. I have a low budget for this project. the most I can go is $5oo. do you know anyone who can do this.

Posted by sandra on August 06, 2009 at 02:23 PM CDT #

I have a kenmore refrigerator model#10658562890. The icemaker is not getting ant water to the fill tube . There is a plastic fill line on the back side of the refrigerador,it is not getting any water in the line.The cold water dispencer works fine. what could it be? thanks Bill

Posted by wjreed on August 07, 2009 at 03:25 PM CDT #

I have a ten year old dishwasher that just stopped and all the lights on the instrument panel went out. There was an odor of electrical burning and water was in the unit. I looked for an internal circuit breaker and called Sears to see if there was a reset button. This outage occurred before the wash cycle because the soap tray cover was still closed. The model # is 665 and make is 15817990 that I was told was built in 1999. I plugged the electrical power back in to the socket. None of the switches on the control panel work. Before I pull the unit out from under the counter I'd like to know if there is anything I should do or check before I look for a major short in the system. I would appreciate your thoughts. GG

Posted by G. Grove on August 07, 2009 at 09:24 PM CDT #

I have a Sears Vacuum Cleaner, model # 116.28412790. I would like to know how to remove the top cover that is over the motor. There are two screws in the front of it but the back screws seem to be hidden by the pedal for retracting the power cord. How do I get at those two screws?

Posted by Carl Benvenuto on August 08, 2009 at 10:32 AM CDT #

just cleaned my thermador oven, but the door is still locked. Threw the circuit breaker but it is still locked. help! i have a dinner party tonight.

Posted by sherri on August 08, 2009 at 10:49 AM CDT #

I have a whirlpool SenceOn Dryer that is not heating up and drying my clothes. What could be the problem and how easy is it to fix?

Posted by Melissa on August 08, 2009 at 03:41 PM CDT #

where can I get a replacement for the water pump that pumps the drainage from the heat pump system I have. It was installed by sears, but they did not replace the pump i had with the previous unit I had and now it is failing. I don't need any help to install it, I just need to get a new pump. It's a small box like pump with a reservoir and a long hose that goes to the outside. The unit is in my basement. Help please? sincerely, merle sanshu

Posted by Merle Sanshu on August 08, 2009 at 05:00 PM CDT #

my kenmore dishwasher mod.66516039401 is flashing heater circuit has malfunctioned, is this something i can repair myself

Posted by glen davis on August 09, 2009 at 07:59 AM CDT #

My washing machine gets a bad sewer like smell after sitting for a couple of days after weekend washing. How do I eliminate the odor?

Posted by Rick Johnson on August 09, 2009 at 08:32 AM CDT #

I have a maytag washer that I got 2/13/92 model #A8210 - I smelt rubber burning - I turned the clothes and it started - did that make my belt weak - do I need to replace the belt and if so what one.

Posted by Gigi on August 09, 2009 at 10:40 AM CDT #

Probably need service tech to come out, LT2000 under warranty. Started up Friday 7 Aug, when started, started rough. Mowed awhile, then would not start. Battery? charged battery, got tractor to start, ran rough, would not idle, no power, lot of exhaust and eventually battery died. Bought new battery, drained gas, bought new fuel filter, spark plug and air filter bought from Sears 8 Aug. Still same problem, starts hard, all same symptoms, battery looses charge 5 - 10 minutes of engine running. Carburator problem? I don't want to touch since under warranty.

Posted by Kenneth on August 09, 2009 at 11:51 AM CDT #

My top loading washer #11020912990 vibrates and makes banging noise during spin cycle. Rebalancing the load does not help. What can be done?

Posted by ed Bowen on August 09, 2009 at 03:15 PM CDT #

The spinner on my Kenmore Elite seems to work fine except it has a click, click sound as it slows down? Can I keep running it or is the click telling me something?b

Posted by Jan Cornell on August 09, 2009 at 04:10 PM CDT #

At Christmas this past year, we purchased a "Go Vodeo" DVD player for my grandson. He recently touched the lens on the laser device under the DVD. I am told he probably broke the lens. Can this be repaired and if so how much, or can I purchase the part myself and do the repair at home?

Posted by Jim Uhrig on August 09, 2009 at 05:51 PM CDT #

given a kenmore disposal model 60581 1 1/2 years ago and just got around to installing it yesterday and it runs 15 to 20 seconds and trips the reset button on the unit. have checked and rechecked the wiring but i am no electrician, any help would be appreciated

Posted by jay on August 10, 2009 at 03:22 AM CDT #

I Have a Craftsman 2.7 table saw...looking for service center in Denver.

Posted by Vern Moore on August 10, 2009 at 10:45 AM CDT #

Hi sandra! My name is Darold, part of your Sears Blue Crew. Our repair service should be able to handle this. I would recommend calling us for additional details at 800-424-2047.

Posted by 198.179.147.18 on August 10, 2009 at 12:04 PM CDT #

Hi Justin! My name is Darold, part of your Sears Blue Crew. Several things can be causing your ice maker to not work. One thing you can check, if the icemaker doesn't make ice but you can see the arm swing into motion and you hear a buzz for about 10 seconds after it is finished, the water valve is asking for water that isn't arriving. This means the valve and the solenoid are probably okay, but the water supply is not. Be sure the water supply line isn't kinked behind or beneath the refrigerator (1/4-inch copper tubing is much better than plastic fill line).

Posted by 198.179.147.18 on August 10, 2009 at 12:22 PM CDT #

Hi G. Grove! My name is Darold, part of your Sears Blue Crew. From your description of your dishwasher it could be the control board has shorted out which is why noone of the lights or functionality works. With electrical problems it is difficult trying to pinpoint the root cause without being there. What I can recommend is having someonce at least come out and take a look at it.

Posted by Darold on August 10, 2009 at 12:25 PM CDT #

Hi Carl Benvenuto! My name is Darold, part of your Sears Blue Crew. You can view exploded view diagrams on our www.searspartsdirect.com website. http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?modelNumber=116.28412790&=type+here...

Posted by 198.179.147.18 on August 10, 2009 at 12:33 PM CDT #

Hi Sherri! My name is Darold, part of your Sears Blue Crew. Typically by holding the cancel or lock button for 3 seconds will disengage the locking mechanism.

Posted by Darold on August 10, 2009 at 12:35 PM CDT #

Hi Melissa! My name is Darold, part of your Sears Blue Crew. I located this article on our companion website with some general things to check for Whirlpool Dryers. http://www.managemyhome.com/mmh/answers/Answers.action#l4q135913

Posted by Darold on August 10, 2009 at 12:40 PM CDT #

Hi Merle Sanshu ! My name is Darold, part of your Sears Blue Crew. For a replacement water pump please contact out parts department at 800-366-7278 and a parts associate should be able to assit you.

Posted by Darold on August 10, 2009 at 12:54 PM CDT #

Hi glen davis! My name is Darold, part of your Sears Blue Crew. With this type of problem with your dishwasher I would recommend having someone come out to take a look at it but if you would like to email us with yoru model number at contactus@searshomeservices.com we can see if there is anything else we can do.

Posted by Darold on August 10, 2009 at 12:57 PM CDT #

I have an old Kenmore side-by-side fridge/freezer (Model 1068439580). Today I noticed an intermittent chirping noise coming from in or near the control box inside the freezer. I'm guessing it's some motor that's probably not going to fix itself. Can you help me possibly identify the part I need to replace?

Posted by Phil Olmsted on August 10, 2009 at 01:07 PM CDT #

Hi Rick Johnson! My name is Darold, part of your Sears Blue Crew. I located this article on our companion site that talked about the situation you describe with your washer. http://www.managemyhome.com/mmh/answers/Answers.action#l4q140261

Posted by Darold on August 10, 2009 at 01:13 PM CDT #

i have a kenmore HE4T Elite that appears to be leaving oily stains on my garments. Can this be an internal issue (oil leak)? Our appliance is just 3 y.o. and we use all recommended detergents (HE).

Posted by tom on August 10, 2009 at 01:14 PM CDT #

Hi Gigi! My name is Darold, part of your Sears Blue Crew. Unless anything else comes up in regards to your washer I think you should be fine right now. If you do have any other problems feel free to give us a call at 800-424-2047.

Posted by Darold on August 10, 2009 at 01:15 PM CDT #

Hi Kenneth! My name is Darold, part of your Sears Blue Crew. Yes, with everything you have done so far I would recommend having someone take a look at it at this point since it is under warranty.

Posted by Darold on August 10, 2009 at 01:17 PM CDT #

Hi Ed Bowen! My name is Darold, part of your Sears Blue Crew. I located this troubleshooting guide for you for this exact situation. http://www.managemyhome.com/mmh/authored/articles/Video%3A+Standard+Top+Load+Washer+Troubleshooting%3A+Vibrates

Posted by Darold on August 10, 2009 at 01:36 PM CDT #

Hi jan Cornell! My name is Darold, part of your Sears Blue Crew. Given your problem with your Kenmore Elite I would recommend contacting us directly at 800-424-2047 so we can get some additional information from you.

Posted by Darold on August 10, 2009 at 01:38 PM CDT #

Hi Jim! My name is Darold, part of your Sears Blue Crew. There could be multiple reasons the DVD player isnt working depending on what the symptons are. What i can recommend first is to check the manufacturer’s Web site for your brand of DVD player. Most sites will have a troubleshooting section, and most questions have been asked before.

Posted by Darold on August 10, 2009 at 02:21 PM CDT #

Hi Jay! My name is Darold, part of your Sears Blue Crew. With your type of problem regarding the garbage disposal I would recommend contacting us directly at 800-424-2047 to go through some possible things.

Posted by Darold on August 10, 2009 at 02:23 PM CDT #

Hi Vern! My name is Darold, part of your Sears Blue Crew. Our Closest service center to the Denver area would be, 10785B W COLFAX AVE, LAKEWOOD, CO 80215.

Posted by Darold on August 10, 2009 at 02:26 PM CDT #

Hi Phil! My name is Darold, part of your Sears Blue Crew. Given your type of problem it would be best to contact us directly at 800-424-2047 so we can ask you a few additional questions regarding your side by side refrigerator.

Posted by Darold on August 10, 2009 at 02:28 PM CDT #

Hi Tom! My name is Darold, part of your Sears Blue Crew. In regards to your washer it could be related to a gasget or bearing on the washer. It would be best to have a tech come take a look at it to properly identify the route cause so we can get this resolved for you.

Posted by Darold on August 10, 2009 at 02:46 PM CDT #

I have a fridgidair side by side refrigarator. the ice machine just stoped working yesturday. coul it be a simple fix?

Posted by steven tirado on August 10, 2009 at 02:47 PM CDT #

Hi Steven! My name is Darold, part of your Sears Blue Crew. There could be several reasons for the ice maker to not work. It would be best if you contacted us directly at 800-424-2047 so we can ask you some more questions in order to isolate the problem.

Posted by Darold on August 10, 2009 at 02:56 PM CDT #

Please have someone call regarding my microwave which just stopped working 203-244-5028

Posted by Karin Hall on August 10, 2009 at 07:26 PM CDT #

I have a sears water heater mod. 153331444 bought 3-15-06. I have a reocurring problem in that it won't stay burning. Including today I have had it worked on 4 times in the last 3 or 4 months and twice in the last two weeks. I am getting very frustrated that the sears crew cannot get it fixed. I went to the store today [Independence Mo.] to see what I could get done about getting a new heater and was told that would not happen. So now I don't know what to do short of going to Home Depot and getting me a new one. Please advise me Thanks Larry Newcomer Phone #816-690-3960

Posted by Larry Newcomer on August 10, 2009 at 08:33 PM CDT #

Hi Larry! My name is Darold, part of your Sears Blue Crew. Given your type of problem it would be best to contact us directly at 800-424-2047 so we can ask you a few additional questions regarding your waterheater.

Posted by Darold on August 11, 2009 at 11:41 AM CDT #

Hi Karin! My name is Darold, part of your Sears Blue Crew. In regards to your microwave if you could let us know what is actually going on we may be able to assist. You can reach us at contactus@searshomeservices.com and include any error messages and the model number please.

Posted by Darold on August 11, 2009 at 11:42 AM CDT #

Have Kenmore frig model 253.74822400 that is about 4 years old. Freezer compartment drops almost to freezing when turned to coldest setting. Refrig area does not seem to be cooling. Suggestions please?

Posted by Jim Goodlander on August 11, 2009 at 12:56 PM CDT #

iam looking to find parts for a hydralic jack that was bought at sears about two years ago now it wont lift tryed puting fluid in and acks and fills like a valve is bleading throw in rew turn not leting the jack work write

Posted by tim bakerink on August 11, 2009 at 08:56 PM CDT #

Sears automated call in numbres are a joke. They hang up automatically without connecting you. I had to call 7 times before speaking with a live person and then they forwarded me to a dead line. Sears has the worst customer service I have ever encountered. I am not buying from Sears again!

Posted by customer in houston texas on August 12, 2009 at 08:15 AM CDT #

Lawn tractor leaking oil from the oil seal on the PTO side. Item #20 in the manual. Can this be repaired?

Posted by Joe on August 12, 2009 at 09:39 AM CDT #

I called in a service order yesterday but wasn't given an order number. How can I find my order onlne without an order number?

Posted by David FLoyd on August 12, 2009 at 09:50 AM CDT #

Hi Jim! My name is Darold, part of your Sears Blue Crew. When you open the freezer door do you hear the freezer fan running? All of the cooling in the lower section comes from the freezer fan blowing cold air through an air duct. If the freezer fan is not running, you will need to remove the rear panel of the freezer & check the freezer fan motor. It may be stuck on ice or the bearings may need lubed.

Posted by Darold on August 12, 2009 at 12:06 PM CDT #

Hi Tim! My name is Darold, part of your Sears Blue Crew. You can speak to a representative in our parts department by contacting 800-366-7278 or you can go online to www.searspartsdirect.com.

Posted by Darold on August 12, 2009 at 12:08 PM CDT #

Hi Joe! My name is Darold, part of your Sears Blue Crew. If you can replay to us at contactus@searshomeservices.com with your specific model number we should be able to give you an idea over it being repaired.

Posted by Darold on August 12, 2009 at 12:10 PM CDT #

Hi David! My name is Darold, part of your Sears Blue Crew. I do apologize you were not given an order number. In this case our online interface requires and order number and home phone to pull us any relevant service call. These fields are both required however.

Posted by Darold on August 12, 2009 at 12:16 PM CDT #

Hi Houston Texas! My name is Darold, part of your Sears Blue Crew. If you would like to contact us via email at your convienence I would like to make sure your issues and questions are addressed. You can reach us at contactus@searshomeservices.com

Posted by Darold on August 12, 2009 at 12:18 PM CDT #

Once in awhile my lawn mower runs out of gas when mowing. After filling with gas it will not start again right then even when primed. It has so far restarted after waiting a few hours.

Posted by Mary on August 12, 2009 at 01:44 PM CDT #

I have a Kenmore side by side refrigerator. The model number is 10659509990. There is a trap door that lets ice from the ice maker travel through the door to the despenser. There was a piece of ice stuck in the opening and my grandson decided to push it through with a knife. Now the trap door stays open all the time. I assume a spring broke or something like that. I couldn't find a part number for the trap door, spring, or anthing like it. Is is repairable? Thanks.

Posted by Dick on August 12, 2009 at 02:35 PM CDT #

What is the cost to replace the water pump on my washing machine? I just want an estimate of repairs. 80 Series Model # 26832690 Serial# CF3821273 Thank YOu.

Posted by MONNA C. BISHOP on August 12, 2009 at 03:42 PM CDT #

My Kenmore top-mount refrigerator was purchased by me at Sears on 11/24/08. Therefore it is still under the manufacturer's warranty. Sears has sent their repair services 4 times and now 8/17/09 will be the fifth. They state they have only replaced parts twice. We have no record of what exactly has been done as they never leave a service ticket. Why, and can we get copies of what has been done? I have been told by some in Customer Service that after 4 repairs, there is a No Lemon Guarantee and the appliance can be replaced. However, others in Customer Service or Customer Solutions state there have to be 4 parts replaced before the appliance is replaced. I want to see these policies in writing, also.

Posted by Patricia Woods on August 12, 2009 at 03:58 PM CDT #

I have a Kenmore freestanding electric range with one small problem, the oven door won't stay closed. For some reason my step-son was playing with the buttons and locked the door. Once I released the lock the door now stays open. No racks are in the way neither is the locking mechanism. Please help. Wendi Suhr

Posted by Wendi Suhr on August 12, 2009 at 05:37 PM CDT #

I have a NordicTrack Audiostrider 800 that I bought several years ago. Now when using it, it is making a very loud clanking noise on the left side during my revolutions. How can I schedule a home repair visit for someone to come out and take a look and hopefully repair? It sounds like something is rubbing together that should be perhaps something is now loose

Posted by D on August 12, 2009 at 06:46 PM CDT #

hi I have approx 20 sears vacu as I have a cleaning business. I brought in a canister model11620712007 serial # D10710950. I had it repaired approx 10 or 11 months ago, again its not working. Any suggestions ? And is it still under warranty? Turn on no power! Thanks alot G. Maura

Posted by Gale Maura on August 12, 2009 at 09:51 PM CDT #

Wow I took the time to write out my service repair problem and your service marked my post as SPAM because it was long winded(no where prior to taking my time to write out the problem) did your website state that my post need to be under 1000 words or less. This is a horrible interface for customer service interaction. Please email me for contact info and have actual service tech call me.

Posted by Trish Hawes on August 13, 2009 at 07:34 AM CDT #

Hi Mary! My name is Darold, part of your Sears Blue Crew. There could be a problem with the compression of your lawn mower or the spark when its hot. If you could contact us with your issue along with your model number we can see if there may be something more specific. You can reach us as contactus@searshomeservices.com

Posted by Darold G on August 13, 2009 at 11:47 AM CDT #

Hi Mary! My name is Darold, part of your Sears Blue Crew. I located your Kenmore Refrigerator on our parts website which has a breakdown of the despensor along with parts. http://www.searspartsdirect.com/partsdirect/getSubComp.pd?modelNumber=10659509990&productCategoryId=0165000&brandId=0582&modelName=SIDE-BY-SIDE-REFRIGERATOR&diagramPageId=00008&componentDescription=DISPENSER%20FRONT&documentId=P0050240&backToLink=Return%2

Posted by Darold on August 13, 2009 at 11:53 AM CDT #

Hi Monna! My name is Darold, part of your Sears Blue Crew. If you could contactus directly at contactus@searshomeservices.com with your address and zip code along with your issue and model number one of our service reps will get right back to you.

Posted by Darold on August 13, 2009 at 11:56 AM CDT #

Kenmore elite 253.44303400 ice maker model #GCD-23, stopped making ice. Tray was totally full before that. water ok.

Posted by david on August 13, 2009 at 12:14 PM CDT #

Hi Patricia! My name is Darold, part of your Sears Blue Crew. I do apologize for the frustration over the repairs that have had to be done to your refrigerator. I would like you to please include what you entered above along with your address and phone number and email searscares@searshc.com and a member of our Sears Cares team will review this ongoing issue.

Posted by Darold on August 13, 2009 at 01:14 PM CDT #

Hi D! My name is Darold, part of your Sears Blue Crew. You can actually schedule a service call right from our main page by clicking start now. You can also contact our service and repair department 800-469-4663.

Posted by Darold on August 13, 2009 at 01:19 PM CDT #

Hi Gale Maura! My name is Darold, part of your Sears Blue Crew. Were sorry to hear that 1 of the 20 vacuums is having a power failure. Typically most products have a 1 year warranty and in your case you didnt specify when you actually purchased yours.

Posted by Darold on August 13, 2009 at 01:27 PM CDT #

Hi David! My name is Darold, part of your Sears Blue Crew. If there is no frozen water in the mold or if you dont see water recirculating over the evaporator coil then it is probably an issue with the ice maker itself.

Posted by Darold on August 13, 2009 at 02:06 PM CDT #

Hi Wendi Suhr! My name is Darold, part of your Sears Blue Crew. Without a specific model number its hard to say what the route cause may be over the oven door. If you could contact us directly at contactus@searshomeservices.com with your situation along with the modle number found on the inside of he door we may be able to narrow i down further.

Posted by Darold on August 13, 2009 at 02:09 PM CDT #

Hi Trish! My name is Darold, part of your Sears Blue Crew. We do apologize over your service problem and would like to resolve it for you. However you did not inclucde any contact information with your post. If you could reply to us with your issue along with your model number and any additional contact information at contactus@searshomeservices.com we'll do our best to resolve this as quickly as possible.

Posted by Darold on August 13, 2009 at 02:13 PM CDT #

About 6 hours of self aborting sessions waiting on phone---and a couple of chat sessions---and I cant get a receipt for a 70.00 service call done by sears in Toledo Ohio on 6/16/09. It is needed to settle an estate--they have" no record" and no contact or "department" for the tech they sent that gave an estimate for 787.71 to replace a compressor. Replacement was declined and now it appears "no one" got the 70.00 bucks---though it was not in cash.

Posted by DAVID SKILLING on August 13, 2009 at 04:55 PM CDT #

---Maurice Cage: I am sorry for the trouble, Mr. Skilling. Usually at Sears we will not keep a record of the receipts; however, if in case the appliance breaks down after the repair, we will help you by checking the service appointment details. Customer: Then there should be some record in the servvice appt details---replacement was declined--and only the service call was collected--the site already states the min flat fee is 70.00 Maurice Cage: The only information I have on our system is about the service schedule and the declined status. Customer: Where is or where can I call to get this information? Maurice Cage: I am sorry, you cannot contact any department regarding the receipt. "Dave"---I wopder if the IRS knows of the location of this bottomless pit.

Posted by DAVID SKILLING on August 13, 2009 at 05:01 PM CDT #

Hi, I have a Kenmore canister vacuum that the head quit working and the brush no longer turns. I have taken the top off and the belt looks great... any other ideas?

Posted by Penny on August 14, 2009 at 09:28 AM CDT #

Sorry, I forgot the model number for my canister vacuum.... The vacuum says 11623512301 and the vacuum head is model number 1163512301. Thank you in advance for you help, it is greatly appreciated!!!

Posted by Penny on August 14, 2009 at 09:34 AM CDT #

I changed my msd2651kes water/ice filter(ukf8001) and now I get ice no water any suggestions why?

Posted by Rae629 on August 14, 2009 at 04:43 PM CDT #

I purchased a Kenmore Power Miser 9 Hot Water tank from the Placerville, California Sears Store on June 26, 2009... I have never had any trouble with such a new product until this one stopped working two days ago.. The pilot light won't stay lit.... Is there anything I can do to temporarily fix this until the repair guy gets here on Tuesday... six days without hot water is highly irritating to my family members. Any technical advice? Thanks.. RV

Posted by Rusty Vardy on August 14, 2009 at 10:11 PM CDT #

Sorry about that.. I purchased the power miser9 hot water tank on June 26, 2008, not 2009... Oops.. RV

Posted by Rusty Vardy on August 14, 2009 at 10:13 PM CDT #

he3 steam kenmore despinses fabric softener and the soap before the door is shut

Posted by terry alexander on August 15, 2009 at 10:56 AM CDT #

I have a Kenmore Washer Model 110. The cold water entering the wash tub will not turn off. The hot water side works as it should. What can I do to eliminate this problem??? Thank You!!!

Posted by Larry Copper on August 15, 2009 at 12:40 PM CDT #

I recently started having problems with my craftsman 917.271394 riding mower. I had a tune-up done and the serviceman stripped the spark plug wire assembly. I had to have the magnito replaced to fix the problem. I also have replaced the fuel filter, and oil. The mower starts and runs fine for about 15 minutes then shuts down. It sputters like it wants to keep running but it stops. After it sits for awhile it will restart and run for another 15 minutes then stop again. The carburetor looks clean. I am not understanding what would cause this.

Posted by Guyla Mullins on August 15, 2009 at 11:41 PM CDT #

just got a Kenmore 40 gal. electric waterheater. need to know how to wire. I have red black and white coming from my electrical box and blue black and yellow coming from the heater. could someone tell me which wire goes to which?

Posted by Rob on August 16, 2009 at 02:09 PM CDT #

just wondering if it is normal for water to be driping into the pan underneath my refridgerator

Posted by anthony smith on August 16, 2009 at 07:39 PM CDT #

I have a 2-year old Kenmore clothes washer (basic model) and it's sprung a leak somewhere. Does Sears offer a repair service?

Posted by Sandy Larsen-Souza on August 17, 2009 at 06:45 AM CDT #

I have a Kenmore top freezer refrigerator. It has been making a "banging" noise frequently throughout the day. I can only describe it as the sound of a door closing. Sometimes twice at the same time. The refrigerator is 8 years old. Is this an indication of anything dangerous? Meaning something that could start a fire or an electrical hazard.

Posted by Marshall on August 17, 2009 at 10:14 AM CDT #

On August 6th, 2009, a repairman from Sears arrived to fix my air conditioner that wouldn't power on. He stated that he was getting 120 volts from one side and 80 volts from the other side of the power supply cord. He quoted a price of $215.00. I refused to pay the exorbitant amount and ordered the $14.00 part from Sears parts. I replaced the power supply cord and guess what? That was not the problem. I would like a repairman to return to my location and make a correct diagnosis so that I can decide what to do.

Posted by George Ondrejka on August 17, 2009 at 04:41 PM CDT #

We have an over the range Kenmore microwave. This morning it started displaying either 5E or SE and beeping.

Posted by Frank on August 17, 2009 at 04:43 PM CDT #

My Kenmore side by side refrigarator is not producing ice from the ice maker, I think it might be the timer due to the crack oin the switch?? Just guessing. I've read the FAQ's and have checked out what I could. I hope I've just overlooked something! Thanks.

Posted by cathy bellani on August 18, 2009 at 02:17 PM CDT #

I have a kenmore freezer model 106723231 and the door was left open for about 20 hours last week in the garage now it still freezes but wont shut off. Could the thermstate be bad now or what please help me with this Thanks Steve

Posted by Steve on August 18, 2009 at 02:51 PM CDT #

I have a Sears front loading washer and dryer: 417.42042100 and 417.82042100 and would like to stack them. None of my instruciton books give any details on how to do this and I can't find anything on your web site. Can you suplly instructions on how to stack?

Posted by Joseph Friess on August 18, 2009 at 06:01 PM CDT #

Hi David Skilling! My name is Darold, part of your Sears Blue Crew. To make sure everything possible that can be done to resolve this issue for you I have forwarded your information along.

Posted by Darold on August 19, 2009 at 01:14 PM CDT #

Hi Penny! My name is Darold, part of your Sears Blue Crew. The canister vacuum cleaner loosens dirt with the beater bar, located in the power head and driven by a smaller motor. If the belt is ok then it may be that the small motor isnt getting any power or may have burned out. I would check the leads first to make sure there is a good connections for power.

Posted by Darold on August 19, 2009 at 01:19 PM CDT #

Hi Rae629! My name is Darold, part of your Sears Blue Crew. Due to the nature of your problem regarding your water dispensor I would recommend contacting us directly at contactus@searshomeservices.com since there may be several resons causing this.

Posted by Darold on August 19, 2009 at 01:29 PM CDT #

Hi Terry! My name is Darold, part of your Sears Blue Crew. Without a specific model number its hard to address this type of problem. If you could email us your model number along with yur situation to contactus@searshomeservices.com we can try to address this for you.

Posted by Darold on August 19, 2009 at 01:34 PM CDT #

Hi Larry! My name is Darold, part of your Sears Blue Crew. Since your cold water isnt shutting down on its own properly then quite possibly your water inlet valve has failed and should be replaced.

Posted by Darold on August 19, 2009 at 01:39 PM CDT #

Hi Guyla Mullins! My name is Darold, part of your Sears Blue Crew. With your type of problem with your lawn mower there could be a couple things causing it. Replacing the air filter, replacing the fuel filter, or take carb off and clean it out, could have sediment in jets or float is sticking causing not enough gas to run through stalling out motor.

Posted by Darold on August 19, 2009 at 01:45 PM CDT #

Hi Rob! My name is Darold, part of your Sears Blue Crew. Without a specific model number for your water heater I wont be able to advise you you. If you could contact us directly at contactus@searshomeservices.com with your situation and model number we amy be able to assist you.

Posted by Darold on August 19, 2009 at 02:02 PM CDT #

Hi Anthony Smith! My name is Darold, part of your Sears Blue Crew. Yes that drip pan is there just for that reason incase there is any condensation from the coils of the refrigerator so that there isnt any moisture build up on the floor.

Posted by Darold on August 19, 2009 at 02:06 PM CDT #

Hi Sandy! My name is Darold, part of your Sears Blue Crew. Yes we do repair cloths washers. You can set up an appointment 3 ways, you can create it yourself on the main page of the website, you can contact us at either 800-469-4663 or 800-424-2047, or you can contact us via email at contactus@searshomeservices.com.

Posted by Darold on August 19, 2009 at 02:08 PM CDT #

Hi Marshall! My name is Darold, part of your Sears Blue Crew. Your refrigerator making a banging noise is related to the compressor turing on and off. The bang could be a couple general things like that the mounts are loose on it. However it could be more complicated in that it could mean that the compressor may need to be replaced at some point. If you would like to email us your model number and situation we can try to look into it further.

Posted by Darold on August 19, 2009 at 02:15 PM CDT #

Hi George Ondrejka ! My name is Darold, part of your Sears Blue Crew. If you could contact us directly at 800-424-2047 we would like to address this situation for you correctly.

Posted by Darold on August 19, 2009 at 02:18 PM CDT #

Hi Frank! My name is Darold, part of your Sears Blue Crew. Try unplugging the microwave from the outlet for at least ten minutes and then plug it back in. If the error persists, the microwave may require service.

Posted by Darold on August 19, 2009 at 02:23 PM CDT #

Hi Cathy Bellani! My name is Darold, part of your Sears Blue Crew. Without a specific model number for your refrigerator I wont be able to advise you you. If you could contact us directly at contactus@searshomeservices.com with your situation and model number we amy be able to assist you.

Posted by Darold on August 19, 2009 at 02:33 PM CDT #

Hi Steve! My name is Darold, part of your Sears Blue Crew. More then likely the compressor is locked up. I would recommend ontacking us directly so we can set up a service call.

Posted by Darold on August 19, 2009 at 02:38 PM CDT #

Darold, I have a kenmore freezer model 106723231 and the door was left open for about 20 hours last week in the garage now it still freezes but wont shut off. Could the thermstate be bad now or what please help me with this Thanks Steve. More then likely the compressor is locked up. I would recommend ontacking. What do you mean locked up and ontacking. Thanks Steve

Posted by Steve on August 19, 2009 at 06:21 PM CDT #

Client satisfaction is no where in sight! I made 2 appts with them to have my microwave and ice maker repaired. Fridge guy showed up and 'repaired' my ice maker. 321.00 bucks later it does not work properly. The microwave guy never showed up. I called & they rescheduled the microwave for the next day (2 days in a row I'm waiting from 8-5 for service). When i called and complaind about the fridge not working I was offered an appt on Sat from 8-5. Or, I can wait a few more days to get an 8-noon slot. Hello, I already paid for the service! I informed Joshua (0563) of this situation and he could do nothing to get someone out here in a reasonable amount of time or with a 4 hour appt window. I'm going to dispute the charge on my CC for 'services not rendered'. They had a chance to fix it and they did not. I'm adding 'tell anyone with ears about my experiences with Sears' to my daily to-do list.

Posted by Lizzy on August 20, 2009 at 01:08 PM CDT #

Really, save your money and call your manufacturer for repairs. I'm on the phone with sears again - what a joke!

Posted by Lizzy on August 20, 2009 at 01:18 PM CDT #

Have a Craftsman lawnmower, model 917.271070. The belt broke on it, bought the belt, put it on and it is too tight. Actually started smoking. I have no means to transport it to get it fixed so have to depend on husbands skills. Why would this part be too tight and is there a way to adjust it?

Posted by kathy on August 20, 2009 at 04:17 PM CDT #

I cant get the agatator shaft off of my kenmore washer model 110, to replace the plastic tub, how can I do this?

Posted by donna berg on August 20, 2009 at 07:44 PM CDT #

Can anyone tell me why the water on my GE Profile Side by side refrigerator start dispensing water so SLOWLY!! Thanks!

Posted by Serena Vilhelmsen on August 20, 2009 at 08:51 PM CDT #

Do you service Arctic Air refrigerators? If so, who do I call?

Posted by Roger on August 21, 2009 at 07:42 AM CDT #

Have standing water in Kenmore electric dryer. Sears tech been out several time and have suggested: dirty dryer vent, washer is not spinning properly, hole in pipe. None of these is true. What is causing this? Inside of electric dryer is rusting due to water. Help me please.

Posted by Carolyn on August 21, 2009 at 03:03 PM CDT #

Hi Steve! My name is Darold, part of your Sears Blue Crew. One of the compressor valves could be stuck open which is causing it to be locked on or it could be that the freezer thermostat is stuck closed so its not registering the temperature correctly to turn the compressor off. What I meant before is that it would be probably a good idea to contact us directly so we have have a tech come take a look at it.

Posted by Darold on August 21, 2009 at 03:55 PM CDT #

Hi Lizzy! My name is Darold, part of your Sears Blue Crew. I am sorry that you hear about your unsatisfactory experience with Sears. I would like you to speak to our Sears Cares Team regarding your experience. Please contact them at searscares@searshc.com so we can further discuss your concerns.

Posted by Darold on August 21, 2009 at 04:01 PM CDT #

Hi Kathy! My name is Darold, part of your Sears Blue Crew. You didnt specify if it was the Drive Belt or the Mower Belt that had to be replaced. In either case to make sure that either belt is properly installed you can refer to your owners manual. If you need a replacement you can follow the lonk below to view the PDF copy. The section for replacing both belts is p22 - p24 of the manual. http://www.managemyhome.com/mmh/lis_pdf/OWNM/99030708.pdf

Posted by Darold on August 21, 2009 at 04:08 PM CDT #

Hi Donna! My name is Darold, part of your Sears Blue Crew. In order to help I would need the rest of the model number that comes after the 110. If you could email that to us along with your issue we can reply back to you directly. You can reach us at contactus@searshomeservices.com

Posted by Darold on August 21, 2009 at 04:10 PM CDT #

Hi Serena Vilhelmsen! My name is Darold, part of your Sears Blue Crew. Usually I hear this happening right after the water filter has been repaced. Remove the filter, and drain from cartridge. Refill and drain several times to clear the line of any particles then reinstall the filter.

Posted by 64.215.165.4 on August 21, 2009 at 04:16 PM CDT #

Hi Roger! My name is Darold, part of your Sears Blue Crew. At the present time Arctic Air is a commercial appliance brand and at present we only service residential appliances.

Posted by Roger on August 21, 2009 at 04:21 PM CDT #

Hi Carolyn! My name is Darold, part of your Sears Blue Crew. I located some information on our companion site Manage My Home for you to look over to see if it helps resolve your peoblem. http://www.managemyhome.com/mmh/answers/Answers.action#l4q143301

Posted by Darold on August 21, 2009 at 04:29 PM CDT #

DOES SEARS INSTALL HOME CENTRAL HEATING?

Posted by 64.215.165.4 on August 21, 2009 at 06:16 PM CDT #

DOES SEARS INSTALL HOME CENTRAL HEATING---NEED A NEW FURNACE.

Posted by BOB on August 21, 2009 at 06:19 PM CDT #

On my Craftsman garage door opener, model 139.53985D, on attempt to erase all motor codes and reprogram by pressing the learn button for 6 seconds, the indicator light is not going out. I am unable to erase all prior codes. Please advise. Thanks.

Posted by Vince Osbourn on August 22, 2009 at 11:32 AM CDT #

My Calypso washer (model 11022084100) leaves black marks on clothes. What could be the problem? Is there something I can try before I schedule a $129 service call? Thank you

Posted by Teresa B. on August 22, 2009 at 02:17 PM CDT #

Blue Crew, can you please tell me if your technicians would be able to repair a GE electric oven, model number JKP07J/GJ. The oven is a number of years old. The light bulb inside the oven needs to be replaced and so does the "bake unit"(the heating coil on the bottom of the oven) which, from what i found on your part finder, I think may be part# WB44X200. And if this can be repaired do you have any sort of rough estimate how much it would cost?

Posted by Justin on August 22, 2009 at 02:52 PM CDT #

I have a Kenmore Elite Fridg model# 53204200 with ice maker, The ice maker stopped making ice, what can cause this? It doesn't appear to pump water to the tray. Does it have a filter? or maybe the pump is out? or a contactor needs resetting?

Posted by Robert on August 22, 2009 at 05:29 PM CDT #

i have an he5 fryer that will come on and run for exacty one minute and then starts flashing f23 error code. what is the problem?

Posted by evelina on August 22, 2009 at 07:59 PM CDT #

I have a kenmore elite refrigerator side by side model # 106.55616400. In the middle of the fridge where it gets divided it gets extremly hot almost to where it feels like its going to burn u. i feel its not normal. i have it on factory settings. whar else should i check. i cleaned out all the dust from under. can u please help me?

Posted by Daniel on August 22, 2009 at 10:18 PM CDT #

our 5 1/2 yr old kenmore side by side frige/freezer has stopped cooling/freezing...compressor repair? Any suggestions?

Posted by Mary on August 23, 2009 at 11:02 AM CDT #

just a couple of questions. Is home siding replacing old fiber board available for the $1500 tax credit from stimulus package? What payment promotions are being offered to good Sears credit customers on siding projects. thanks earl

Posted by earl tackett on August 23, 2009 at 11:17 AM CDT #

Hi Bob! My name is Darold, part of your Sears Blue Crew. Home central heating is currently not something we provide at the present time.

Posted by Darold on August 23, 2009 at 12:04 PM CDT #

Hi Vince! My name is Darold, part of your Sears Blue Crew. After reviewing the manual it appears that you are attempting to erase the codes correctly. You can try unplugging the unit to reset it then whiping the codes again as you were before.

Posted by Darold on August 23, 2009 at 12:22 PM CDT #

Hi Teresa! My name is Darold, part of your Sears Blue Crew. You can try cleaning the drum, dispensers, and the rubber gasket to make sure no residue or mold is building up.

Posted by Darold on August 23, 2009 at 12:25 PM CDT #

Hi Justin! My name is Darold, part of your Sears Blue Crew. With the age of your oven it would be best to contact us directly at 800-424-2047 so we can confirm availability of parts and how soon we can set things up for you.

Posted by Darold on August 23, 2009 at 12:29 PM CDT #

Hi Robert! My name is Darold, part of your Sears Blue Crew. The troubleshooting section of the owners manual has several things to verify functionality of the ice maker. I would start by checking off that the things to check are currently not causing your issue. If you need a copy of the manual you can follow the below link to our companion site Manage My Home. http://www.managemyhome.com/mmh/lis_pdf/OWNM/L0307174.pdf

Posted by Darold on August 23, 2009 at 12:34 PM CDT #

Hi Evelina! My name is Darold, part of your Sears Blue Crew. Without a specific model number it is hard to diagnose what may be the cause for the f23 error. Different models and base manufactures have different meanings for various error messages. If you could contact us directly at contactus@searshomeservices.com with yoru model we can see about narrowing this down for you.

Posted by Darold on August 23, 2009 at 12:38 PM CDT #

Hi Daniel! My name is Darold, part of your Sears Blue Crew. The warmth is probably due to normal operation of the automatic exterior moisture control. You can check the fan in back which cools the coompressor. If not working , replace the fan motor. If it is a concern we can set up to have a tech come out and take a look at it.

Posted by Darold on August 23, 2009 at 12:46 PM CDT #

Hi Mary! My name is Darold, part of your Sears Blue Crew. Given your issue I would recommend setting up to have a tech come out and look over your refrigerator so we can get you back up and running.

Posted by Darold on August 23, 2009 at 12:47 PM CDT #

Hi Earl Tackett! My name is Darold, part of your Sears Blue Crew. You can contact our Home Improvement departmant at 1-866-994-1218 and they can go over all of our available promotions with you.

Posted by Darold on August 23, 2009 at 12:51 PM CDT #

hay is there anyway we can talk over the phone in regards to the frige. The fan is working now but the middle divider is still very hot. if available please contact me @ 347-307-2455. I am afraid that it will start a fire....... please call me if possible. i have the kenmore elite refrigerator side by side model # 106.55616400. Thanks again Daniel

Posted by Daniel on August 23, 2009 at 06:18 PM CDT #

I have a 625 Briggs&Statton Engine Model # 917.388113. It wasn't running well, so I change the filter. After changing the filter, it ran better, but stopped because I ran out of fuel. I put in brand new fuel and now it will not start. HELP!

Posted by RED on August 23, 2009 at 07:16 PM CDT #

I need to re-schedule an appointment originally scheduled for tomorrow - Monday, August 24. I've been on hold for 30 minutes (and still waiting), and I need some help now, please. Thank you, Barbara Roberts

Posted by Barbara Roberts on August 23, 2009 at 07:41 PM CDT #

is the condenser suppose to be very hot?

Posted by Daniel on August 23, 2009 at 09:03 PM CDT #

I need to cancel my appointment for tomorrow at 2756 carlsbad boulevard, unit 103. my telephone number is 760 522-0344. I was on the phone for 30 minutes waiting my turn to cancel and then I get a dial tone. I am not about to wait another 30 minutes again to be hung up on. Please cancel the appt for tomorrow, aug 24, 2009 between 10 and 2. thank you, elena wilkinson

Posted by elena wilkinson on August 23, 2009 at 11:48 PM CDT #

Hi Daniel! My name is Darold, part of your Sears Blue Crew. The best course of action would for you to contact us directly and speak to one of our knowledgeable associates who if possible may be able to help isolate the issue for you over the phone. You can reach us at 800-424-2047.

Posted by Darold on August 24, 2009 at 04:44 PM CDT #

Hi Red! My name is Darold, part of your Sears Blue Crew. We dont directly deal with engine repair itself. I would contact your local Sears Repair Center and see what options they can give you for your area to get this resolved for yourself.

Posted by Darold on August 24, 2009 at 04:47 PM CDT #

Hi Barbara! My name is Darold, part of your Sears Blue Crew. I just checking to see if you were able to have your appointment rescheduled like you needed. You can also reach us via email at contactus@searshomeservices.com.

Posted by Darold on August 24, 2009 at 04:49 PM CDT #

My refrigerator quit working and i was wondering how much standard delivery and haul away fees are?

Posted by Dan on August 24, 2009 at 06:12 PM CDT #

dehumidifier model 251.99701801 with remote. Why does the fan symbol on the remote rotate constantly even though the fan is not running? Also the temperature and humidity readings are not accurate. Also when the humidity drops below the settting, it doesn't turn on? unit is 1 day old.

Posted by bob on August 24, 2009 at 07:15 PM CDT #

I have a Kenmore He4t washer and the door won't lock properly. I get a clicking sound, F11 error codes, and dL error codes. Is there a recall on this problem? It seems to be a persistent problem with these models. Thanks, Greg

Posted by Greg Tallant on August 24, 2009 at 07:47 PM CDT #

ihave a 3 month old 4 gal craftsman compressor model # 921.166380 all of a sudden will not build pressure over 20 lbs. no leaks oil is good shut off switch works im baffeled any suggestions

Posted by mike on August 24, 2009 at 08:05 PM CDT #

I have a Craftsman garage door opener model 139.53671SRT3. The motor would not lower the door and the indicator light was flashing 5 times. I unplugged the unit to reset it. The unit still would not lower the door. I disconnected the drive chain and then removed the nylon screw for the up/down limit switch. The motor will operate but will not reverse. Is this a RPM sensor failure or is it the control board?

Posted by Jim Dailey on August 24, 2009 at 08:19 PM CDT #

I have a front load washer. The problem I am having is that the clothes never come out smelling clean. The inside has a musty smell. Why is this happening and what can I do about it.?

Posted by Laurie B. on August 24, 2009 at 08:49 PM CDT #

After repair work on our dryer, we no longer get any lint collecting on the lint filter. It used to be full of lint after most loads. The drum seal and belt were replaced last week. I'm afraid the lint is collecting in the wrong place inside and creating a fire hazard. How can I look inside to find where the lint might be getting stuck?

Posted by Karen J-K on August 24, 2009 at 10:00 PM CDT #

I"m replacing the front axle 195673 that I ordered from Sears. Do I need to grease the axle, or is it greased at assembly?

Posted by Jack on August 25, 2009 at 09:26 AM CDT #

I am considering having Sears come to my home to give me an estimate on repairing my kenmore refrigerator which is not cooling enough. Please tell me if the $70 service call fee will be applied toward the repair charge if i decide to go ahead with the repairs?

Posted by Christine on August 25, 2009 at 11:35 AM CDT #

I have a Craftsman riding lawnmower. I recently added oil to it, but fear that I overfilled. When I started the motor white smoke came out of the muffler and it backfired once before I turned it off. Do I need a technician or will draining a little bit of oil from the oil reservoir help?

Posted by R J on August 25, 2009 at 09:12 PM CDT #

I have a leaf blower 358.794941 that will not start. It ran fine the day before and now nothing. I tried replacing the sparkplug and no luck. I replaced the coil recently and still experiencing the same issue. please advise. -Anthony

Posted by Anthony on August 25, 2009 at 10:01 PM CDT #

I have a Kenmore side-by-side Refrigerator, water wont go into the water chamber to make ice.water will come out the door.

Posted by Jessie Summers on August 26, 2009 at 09:42 AM CDT #

I have a Kenmore side-by-side Refrigerator, water wont go into the water chamber to make ice.water will come out the door.

Posted by Jessie Summers on August 26, 2009 at 09:43 AM CDT #

According to this blog post (dated July 30th), it says you can now chat with a technician -- however, I do not see at chat option anywhere on your site. Am I missing it? Or is it still under construction and just not available right now? Thanks!

Posted by JP on August 26, 2009 at 11:44 AM CDT #

My garden tractor 917 271 815. The rod that connects the steering wheel and the bracket her the tires has come off. I found a small black piece of rubber which is a sleeve with a round hole. Appears it was intended to hold the rod in place. I can not find a number. I did attempt to order a part, think it may have been 126847 y on Saturday. No email confirmation arrived. And, I suspect it is not the correct part. Help?

Posted by tom triplett on August 26, 2009 at 12:07 PM CDT #

I have a Kenmore Elite coldspot side by side refrigerator that I bought new in 2004. Had service people out 3 times in the first year working on the ice dispenser (warranty); out last year to replace cooling damper ($258); local repairmain replaced the ice maker ($180); now its not cooling and making weird buzzing noises. Its Tuesday and Sears won't come out until Friday. Service people are completely inflexible. I'm done.

Posted by Russell Buettner on August 26, 2009 at 02:38 PM CDT #

what is the water dispensing rate on a Kenmore Refrigerator. How long should it take to fill 1 glass of water from a kenmore refrigerator ???

Posted by 64.215.165.15 on August 26, 2009 at 02:44 PM CDT #

Hi Dan! My name is Darold, part of your Sears Blue Crew. Delivery can vary based on your zip code but haul away is 10 dollars. What I an recommend is going onto sears.com and researching products. Our online interface will show you all the available options along with pricing structure based on the zip code you enter so you can make a comprehensive decision without even needing to leave home.

Posted by Darold on August 26, 2009 at 05:47 PM CDT #

Hi Bob! My name is Darold, part of your Sears Blue Crew. Given your entire issue it would probably be better if you spoke to us directly to isolate what is going on and get it resolved. You can reach us at 800-424-2047.

Posted by Darold on August 26, 2009 at 05:49 PM CDT #

Hi Greg! My name is Darold, part of your Sears Blue Crew. I located this information on our companion site Manage My Home that may help you with your Kenmore He4t washer. http://www.managemyhome.com/mmh/answers/Answers.action#l4q110088

Posted by Darold on August 26, 2009 at 06:30 PM CDT #

Hi Mike! My name is Darold, part of your Sears Blue Crew. I located this article on Manage My Home our companion website that talks about what may be causing this type of problem with your compressor not building pressure past a certain point. http://c.managemyhome.com/mmh/answers/Answers.action#l4q111755

Posted by Darold on August 26, 2009 at 06:35 PM CDT #

Hi Jim! My name is Darold, part of your Sears Blue Crew. I suspect this may be a control board problem. I would recommend setting up an appointment to have one of our techs come out and run some tests to be sure and order the necessary parts to get this fixed for you.

Posted by Darold on August 26, 2009 at 06:39 PM CDT #

Hi Laurie! My name is Darold, part of your Sears Blue Crew. What I an recommend to start is to remove the front panel on the front and check the filter you find there. More then likely it needs to be cleaned out and once done I would run a few cycles to just flush the system.

Posted by Darold on August 26, 2009 at 06:42 PM CDT #

Hi Karen! My name is Darold, part of your Sears Blue Crew. Given your type of issue regarding the lint, I would recommend contacting us directly with your model number so we can see what may be causing this to happen. You can reach us at 800-424-2047.

Posted by Darold on August 26, 2009 at 06:44 PM CDT #

Hi jack! My name is Darold, part of your Sears Blue Crew. I dont have specific product details on this part. If you could email us your question with your model number we may be able to isolate this and get you an answer. You can reach us at contactus@searshomeservices.com

Posted by Darold on August 26, 2009 at 06:48 PM CDT #

Hi Greg! My name is Darold, part of your Sears Blue Crew. I would recommend droping some oil out and remove and clean the plug then you should hopefully be fine without a tech comming out.

Posted by Darold on August 26, 2009 at 06:50 PM CDT #

Hi Tom Triplett! My name is Darold, part of your Sears Blue Crew. It would be best if you contacted one of our representatives in our parts department directly. You can reach them at (800) 252-1698

Posted by Darold on August 26, 2009 at 06:54 PM CDT #

Hi ! My name is Darold, part of your Sears Blue Crew. There isnt a set metric for the dispensing rate for the water dispensors. If it is coming out abnormaly slow I would check to make sure that your water line is at the proper pressure recommended in the owners manual for your model.

Posted by Darold on August 26, 2009 at 06:57 PM CDT #

Hi Jessie Summers! My name is Darold, part of your Sears Blue Crew. A couple reasons could cause the ice maker to not make ice. I would start by reviewing your owners manual and eliminate any issues it has listed in the troubleshooting section first.

Posted by Darold on August 26, 2009 at 06:59 PM CDT #

Hi JP! My name is Darold, part of your Sears Blue Crew. As this site is still new the infastructure is still being tested and functionality tested such as the chat.

Posted by Darold on August 26, 2009 at 07:00 PM CDT #

Hi Russell! My name is Darold, part of your Sears Blue Crew. It appears from your statement that our techs for your area have appointments already in place which is why the next available was on Friday. I do apologize for this frustration and I dont know if it can be moved up at all in your area since I dont have a zip code to check but if you would like to contact us directly we can go back through the systems and see if there are any possible openings sooner for you.

Posted by Darold on August 26, 2009 at 07:03 PM CDT #

Hi Anthony! My name is Darold, part of your Sears Blue Crew. What I can recommend is to take your leaf blower to one of our local repair centers so they can take a look at it to try to get to the route cause of the malfunction.

Posted by Darold on August 26, 2009 at 07:06 PM CDT #

My fridgidaire oven temperature will not regulate. Model number PLEF398DCE

Posted by ralph on August 26, 2009 at 10:27 PM CDT #

Kenmore refrigerator/top freezer ice maker: ice sticks/clumps in receiving pan. Model #363.9771611, Serial #L701 42504, original owner, purchased 1997. What is the cause?

Posted by Patricia Jones on August 26, 2009 at 11:37 PM CDT #

Our 2004 Kenmore side by side fridge is not holding all the water in the pan. We have to mop it up from time to time. Also it feels very warm around the doors. Is this normal?

Posted by Melanie Boyd on August 27, 2009 at 08:45 AM CDT #

Hi Melanie! My name is Darold, part of your Sears Blue Crew. Your description indicates an air leak somewhere and causing excessive moisture and ice to build up on the evaporator coils. If you do not have any water supply connected to the refrigerator we can rule out any leaks at the water filter or water lines near the drain pan. As for the warmness, that is normal for side by sides and is nothing to worry about. I recommend calling a service technician to diagnose and repair your refrigerator.

Posted by Darold on August 27, 2009 at 12:00 PM CDT #

Hi Patricia! My name is Darold, part of your Sears Blue Crew. Clumping of the ice could be a result of the freezer going through its defrost cycle for too long. Make sure the ice maker is in the off position then measure the temp both before and through its normal defrost cycle. If the temp goes exceptionally high or too long then you may need to replace the defrost thermostat.

Posted by Darold on August 27, 2009 at 12:25 PM CDT #

Hi Ralph! My name is Darold, part of your Sears Blue Crew. If your oven temp wont regulate then its probably the temp sensor that will need to be replaced. You can reach out parts department at (800) 252-1698.

Posted by Darold on August 27, 2009 at 12:27 PM CDT #

I was thinking of purchasing a heat/cool packet unit (heat pump) and was wondering if I had to purchase two separate maintenance agreements or is the heat/cool packet one unit? Thank you

Posted by Joe mele on August 27, 2009 at 12:45 PM CDT #

Hi Joe! My name is Darold, part of your Sears Blue Crew. If you have a particular one in mind I would recommend contacting our Protection Agreement department and they can break down the available options you'll have. You an reach them at 800-827-6655 press 1

Posted by Darold on August 27, 2009 at 02:19 PM CDT #

There was a recall of the SEARS flat top electric ranges today, Thurs., Aug, 27. I am trying to get the range model # (etc.) Can someone help me? Thanks

Posted by Jo T Boyd on August 27, 2009 at 06:48 PM CDT #

My dishwasher won't start. I have lights on the Air Dry and Quick Rinse. they won't cancel. The Air Dry lock is not on. What can I do?

Posted by Darcy Kine on August 28, 2009 at 11:24 AM CDT #

My dryer is not drying completely. It will turn off before a load is dry (before the timer) and sometimes the timer resets itself to 99 minutes and runs forever. What can I do?

Posted by Darcy Kine on August 28, 2009 at 11:26 AM CDT #

Does Sears Home Service remove freon from old freezers?

Posted by Lisa Simonds on August 28, 2009 at 11:36 AM CDT #

I AM NEVER USING SEARS AGAIN!! This time it was missed a diagnosed washer problem, unavailable parts, and last-minute cancelled appointments. I am DONE with Sears. Go to www.ServiceMagic.com if you want personalized and competent service.

Posted by Michael Grove on August 29, 2009 at 07:56 AM CDT #

I have a maytag neptune washermachine and the door is looked shut and it wont open. what do i do?

Posted by Devin perkins on August 29, 2009 at 11:59 AM CDT #

My Kenmore Elite dryer model 110.6703 has no air flow coming from the rear exhaust vent. The dryer heats and drum turns though, although the clothes do not completely dry.

Posted by robert on August 29, 2009 at 12:37 PM CDT #

Hello. I have a DELL W4201C Plasma TV. No sound. No picture. Do you/are you able to service it? Have you ever worked on one? Can you get parts? Thanks

Posted by Mike Hanson on August 29, 2009 at 03:02 PM CDT #

I purchased a Kenmore Front Loader, model # 41748102701 just over 1 year ago. Today my washer will not drain all the water or go into spin cycle. I tried it several times still the same thing. Tried just spin/drain cycle the motor hums and you can hear it trying to go through the cycles but it does not move. Need help - thanks.

Posted by Kristi on August 29, 2009 at 04:02 PM CDT #

have a whirlpool duet washer and the door will not lock, gives message DL F

Posted by Van Jorgensen on August 29, 2009 at 09:53 PM CDT #

Hi, I have a Bosch Model WFMC-2100UC top load washing machine. I recently moved this unit and in the process tipped it on its side. Now water runs out as fast as it runs in.

Posted by Bernerd L. Yelkin on August 30, 2009 at 11:02 AM CDT #

Hi Jo T Boyd! My name is Darold, part of your Sears Blue Crew. You can follow the below link to review the information for the Whirlpool Range you were speaking about. http://www.sears.com/shc/s/nb_10153_12605_NB_CSrecalls

Posted by Darold on August 30, 2009 at 11:53 AM CDT #

Hi Darcy! My name is Darold, part of your Sears Blue Crew. This could be a control board issue or a stuck timer. You can try disconnectiong the power to see if this reset the appliance. I would recommend setting up an appointment for a tech to come out.

Posted by Darold on August 30, 2009 at 11:59 AM CDT #

Hi Darcy Kine! My name is Darold, part of your Sears Blue Crew. You didnt supply a brand of model number so it's hard to say what may be the route cause of why it resets. What I would recommend is contacting us directly at 800-424-2047 with your model and brand and we can see what may be the problem.

Posted by Darold on August 30, 2009 at 12:01 PM CDT #

Hi Lisa Simonds! My name is Darold, part of your Sears Blue Crew. At the present time I do not believe we deal with freon removal.

Posted by Darold on August 30, 2009 at 12:02 PM CDT #

Hi Devin Perkins! My name is Darold, part of your Sears Blue Crew. Your Neptune probably has a faulty sensor, you will need to get it checked out and the sensor replaced if this continues to happen. Without a model number its hard to say but you can try under the bleach and softener dispenser there is a green plastic cord. Pull on it and it will open your door.

Posted by Darold on August 30, 2009 at 12:06 PM CDT #

Hi Robert! My name is Darold, part of your Sears Blue Crew. This sounds like it may be a problem with the blower motor if your arrangement there hasnt changed.

Posted by Darold on August 30, 2009 at 12:10 PM CDT #

Hi Mike Hanson! My name is Darold, part of your Sears Blue Crew. We do service Plasma TV's and you can set up an appointment to have a tech come out either by contacting us at contactus@searshomeservices.com or by phone at 800-424-2047 or you can set it up yourself on the mainpage of this site bly clicking start now.

Posted by Darold on August 30, 2009 at 12:15 PM CDT #

Hi Mike Hanson! My name is Darold, part of your Sears Blue Crew. This is either do to the filter or water pump being clogged usually. You can remove the front panel underneath and unscrew the cap to the filter and check for clogs. Run rinse and spin cycle again then reopen cap and check for any new debris. There may be some water so having a plastic bag ready would be recommended to catch the water.

Posted by Darold on August 30, 2009 at 12:24 PM CDT #

Hi Kristi! My name is Darold, part of your Sears Blue Crew. This is either do to the filter or water pump being clogged usually. You can remove the front panel underneath and unscrew the cap to the filter and check for clogs. Run rinse and spin cycle again then reopen cap and check for any new debris. There may be some water so having a plastic bag ready would be recommended to catch the water.

Posted by Darold on August 30, 2009 at 12:25 PM CDT #

I have a eager 1 247.376381 mower, it will not pull backward any more.

Posted by Robert Turner on August 30, 2009 at 01:21 PM CDT #

I guess before I spend $100 to $140 to get someone out here that I would like to know if you can even service the Dell W4201C Plasma TV. Thanks, Mike Hanson :-)

Posted by Mike Hanson on August 30, 2009 at 01:36 PM CDT #

Hi Mike! My name is Darold, part of your Sears Blue Crew. The best thing to do is to contact us directly at 800-424-2047 and one of our associates and run your zip code through our directory to see if we can specifically service that exact unit.

Posted by Darold on August 30, 2009 at 02:16 PM CDT #

Hi Robert! My name is Darold, part of your Sears Blue Crew. There could be several reasons for the pull cord to be froze. The best thing is to contact us at 800-424-2047 so we can run through the possibilities over the phone.

Posted by Darold on August 30, 2009 at 02:24 PM CDT #

Hi Van Jorgensen! My name is Darold, part of your Sears Blue Crew. DL F is a door latch fault code. You can try clearing the code by unplugging the washer for a little while. If it persists you may have either a bad door latch or door latch sensor.

Posted by Darold on August 30, 2009 at 02:28 PM CDT #

Hi Bernerd L. Yelkin! My name is Darold, part of your Sears Blue Crew. This sounds like a malfunctioning relay that isnt closing the valve to allow the washer to fill completely. I would set up a service call so a tech can properly diagnose the problem and get it fixed for you.

Posted by Darold on August 30, 2009 at 02:33 PM CDT #

I Craftsman 4.0HP Edger/Trimmer purchased in 2000, Model #53677230100. Until recently has been running great. However, I've had trouble keeping it running more than a few seconds. When priming the primer bulb it usually runs for about 3 seconds then shuts off. This is repeated more than 15 times each session and still does not run. Any thoughts? Thanks, Jerry

Posted by Jerry Weeks on August 30, 2009 at 05:57 PM CDT #

I Craftsman 4.0HP Edger/Trimmer purchased in 2000, Model #53677230100. Until recently has been running great. However, I've had trouble keeping it running more than a few seconds. When priming the primer bulb it usually runs for about 3 seconds then shuts off. This is repeated more than 15 times each session and still does not run. Any thoughts? Thanks, Jerry

Posted by Jerry Weeks on August 30, 2009 at 06:05 PM CDT #

Hi Jerry Weeks! My name is Darold, part of your Sears Blue Crew. There is probably a blockage within the carburetor. There is a small filter inside the carb that needs to be cleaned out and given its age not surprising after 9 years. Just check your fuel lines and carb intake and that filter screen to make sure its free of any build ups or obstructions.

Posted by Darold on August 30, 2009 at 07:13 PM CDT #

I have a Maytag gas dryer. It stopped heating,so we replaced the igniter. It still intermittently doesn't heat. Where to I go from here?

Posted by April on August 30, 2009 at 10:36 PM CDT #

We would like to know if our Kenmore Dryer Model number 92042 will properly stack on the Kenmore Washer Model number 48102? Oue Kenmore model number 42042 needs to be replaced. Thank you. Dave

Posted by Dave Dearden on August 31, 2009 at 07:58 AM CDT #

I have a garage door opener that will not go up or down with the remote control - it just starts blinking when I press thje R.C. button. It works fine when I press the wired button controler. Please advise. I already replaced the battery in the RC unit - no effect. 8/31/2009 @ 8:25 am

Posted by William Wehrle on August 31, 2009 at 08:27 AM CDT #

Microwave will not stay running,model 721.80802,wall mount .Can I bring to a center for repair, Where at? my zip code 53516, any ideas what's wrong and how much to fix?

Posted by Stan Ferrell on August 31, 2009 at 08:49 AM CDT #

I have a Craftsman Lawn mower model # 917-376950 ; and do not have an owners manual. The mower will start but it will only stay running if I continually push the priming button. Please tell me what the problem might be.

Posted by Paul Skrzypczak on August 31, 2009 at 09:42 AM CDT #

I have a Kenmore Power Miser 12 Gas Water Heater, 75 gallon, that is 5 1/2 years old, and is leaking. It has a 12 year limited warranty for tanks that leak. I have spent an hour on the phone, and cannot get Sears service to come for service before Sept. 8, 9 days from now! However, if I buy a new water heater online, I can apparently get same day installation! Needless to say, I cannot wait 9 days for Sears to honor their warranty. I will not be buying Sears again if I can't get this resolved quickly.

Posted by Steve Koch on August 31, 2009 at 09:56 AM CDT #

Hi Paul! My name is Darold, part of your Sears Blue Crew. There is probably a blockage within the carburetor. There is a small filter inside the carb that needs to be cleaned out. Just check your fuel lines and carb intake and that filter screen to make sure its free of any build ups or obstructions.

Posted by Darold on August 31, 2009 at 11:39 AM CDT #

Hi Steve! My name is Darold, part of your Sears Blue Crew. It would be best if you contacted us directly by phone at 800-424-2047 so we can look into this situation for you and see if there is something that has been overlooked to get this squared away.

Posted by Darold on August 31, 2009 at 11:41 AM CDT #

Hi Stan! My name is Darold, part of your Sears Blue Crew. A couple different things could be causing your microwave to not work from the control board to the magnatron. What I can recommend is contacting our Service and Repair line at 800-469-4663 so they can try to pinpoint better for you.

Posted by Darold on August 31, 2009 at 11:47 AM CDT #

Hi William! My name is Darold, part of your Sears Blue Crew. Without a model number to reference it is difficult to pinpoint. If the door only responds to the wall button to try and correct the problem, make sure the eyes on the sensors are clean, the wire connections are securely fastened at the sensors and motor head, and the eyes are directed at each other. Also, try unplugging the garage door opener and re-plugging the unit back into the outlet. This acts as a reset and may reset the sensors.

Posted by Darold on August 31, 2009 at 11:54 AM CDT #

Hi Dave! My name is Darold, part of your Sears Blue Crew. Due to the 8 year difference in models you included in your post it would not be recommended to stack in this instance.

Posted by Darold on August 31, 2009 at 12:43 PM CDT #

Hi April! My name is Darold, part of your Sears Blue Crew. Something like this will have to be checked with a meter to determine why your dryer is not heating. Possibilities are; heating element, thermostat, timer, motor & wiring harness. At this point I would recommend setting up a service call to identify the route problem.

Posted by Darold on August 31, 2009 at 02:06 PM CDT #

Darold: I understand that you are not "recommending" that we stack an older dryer # 92042 on a new washer #48102. My question is whether or not it is possible to do this? If not, why not? Is there a conversion kit that will work to help match the units? The dryer works fine and we do not want to buy a new one simply because Kenmore/Sears made a syle change and did not account for this possibility. Thanks. Dave

Posted by David Dearden on August 31, 2009 at 02:51 PM CDT #

my electric water heater is failing intermittently. When there is no hot water, I hit the reset button and then it seems to work ok for a week or two, then fails again. I would like to schedule a repair, but would like the person to bring the right part when they come. I tried to do this over the phone and got completely frustrated with all of the transfers to wrong departments. Please help. I would love to get someone over to fix this tomorrow., My zip code is 97212. thank you.

Posted by gretta siegel on August 31, 2009 at 04:39 PM CDT #

I found a magnet under my refrigerator that I think goes somewhere on it. It is about 4 in. long, about 1/2" in. in diameter and is really strong. Could it have something to do with my door not having any magnetic pull at all? Thanks

Posted by carole on August 31, 2009 at 06:14 PM CDT #

Hi Gretta! My name is Darold, part of your Sears Blue Crew. Please contact us directly at 800-424-2047 and one of our associates can go over things with you and set up an appointment for your water heater.

Posted by Darold on August 31, 2009 at 07:58 PM CDT #

guess i have 2 questions. First is that i have a Maytag side by side refrigerator Model # MSD2454GR. When i look up parts it asks weather the model number is MSD2454GRQ or MSD2454GRW ? which should i use for parts ? Second, I recently notice that the fridge was not very cold even after turning temp down. The freezer seems to be fine. I tracked the problem down to a build up of ice in the tunnel control housing from freeze to fridge. ( We have an on going trouble with when we shut fridge door the freezer door pops open leeting humity in and freezer running alot ) . While defrosting and getting ice out the Tunnel housing the damper door and spring came off. i belief i know how the door goes back on and how the spring attaches to the flapper door. What i cant figure out is where the other end of Spring was attached. is there a diagram or picture of this set up so i can see what im obviously missing.

Posted by Michael on September 01, 2009 at 01:44 AM CDT #

My dryer starts ok and run fine for about 3-4 min. Than the flame goes out. The tub kept turning. This happens with the front cover off and the hose disconnected. What do I replace?

Posted by Andy on September 01, 2009 at 08:27 AM CDT #

I have a stackable washer/dryer. It is making a lound squeking noise. I was told the bearing is going out. It that is correct, approximately how much would be to replace bearing?

Posted by Deana on September 01, 2009 at 10:47 AM CDT #

Hi Michael! My name is Darold, part of your Sears Blue Crew. The best thing in this instance is to contact us directly. We should be able to help identify which is the correct version for you so you can order parts and depending on the version let you know what kind of material we can access for you. you can reach us at 800-424-2047

Posted by Darold on September 01, 2009 at 11:39 AM CDT #

Hi Carole! My name is Darold, part of your Sears Blue Crew. Without a model number it is hard to say. What you can do is locate your model number and go to www.searspartsdirect.com and enter in your model number. This will allow you to view the parts list along with the exploded view diagrams. This will allow you to one, find out if the magnet is a direct part of the refrigerator and two, find that part on the diagram to see where it goes.

Posted by Darold on September 01, 2009 at 11:46 AM CDT #

Hi Dave! My name is Darold, part of your Sears Blue Crew. It would probably be best if you contacted our conpanion team for our www.managemyhome.com website. Our Manage My Home team should be able to give you a more direct answer over the stacking instructions since most of my informtion is for current models and troubleshooting. You can reach them at 1-800-803-6775

Posted by Darold on September 01, 2009 at 11:51 AM CDT #

Hi Andy! My name is Darold, part of your Sears Blue Crew. From your discription it sounds like your dryer is running then the flame goes out thus providing no heat anylonger even though the drum is still turning. You sort of lost me when you stated this happens when the front cover is off and hose disconnected? Without a model number its dificult to visualize what exactly you mean. If you would like to locate your model number this may be easier to understand if you contacted us via phone or email. 800-424-2047 or contactus@searshomeservices.com

Posted by Darold on September 01, 2009 at 11:56 AM CDT #

Hi Deana! My name is Darold, part of your Sears Blue Crew. The cost of replacing the bearing depends on the model of your unit and your zip code. If you contact our parts department with your model they can tell you the cost of the part and order it for you if you like. Once the cost of the part is determined then it is only the charge of the service call for the tech to come out and repair for your area. You can reach our parts department at (800) 252-1698 then you can set up an appointment by contacting us directly at 800-424-2047

Posted by Darold on September 01, 2009 at 11:59 AM CDT #

My washer quit working on 8/30/09. This is the third time in 3 years that is went out of service. When I called in to schedule a repair man on 8/30, they said the repairman would not be able to come until 9/9/09 which is almost two weeks. We have a 2 week old baby at the house. My husband is in stage 3 of lung cancer. It is very hard to load both of them up to go to the laundry mat. Is there not any way the repairman can come out sooner? My home phone number is (865)494-5299. That is how my service agreement is listed. I can be reached at work at (865)576-9423. Thank you for your time. Pat Baker

Posted by Patricia L. Baker on September 02, 2009 at 07:45 AM CDT #

Isn't there a live chat feature? I do not see that option on this page anywhere. So my question is, How can I apply for the Sears Home Service Team, I am completing a degree in Heating, Air Conditioning and Refrigeration? Thanks, Matt

Posted by Matt on September 02, 2009 at 10:20 AM CDT #

Hi Patricia Baker! My name is Darold, part of your Sears Blue Crew. The best thing to do is contact us by phone to see if we can reschedule something sooner. Cancellations and reschedules happen and we can check our systems in your area to see if there have been any sooner appointments open up.

Posted by Darold on September 02, 2009 at 11:36 AM CDT #

Hi Matt! My name is Darold, part of your Sears Blue Crew. For employment opportunities what you can do is fill out an application on our main home page, www.searsholdings.com .

Posted by Darold on September 02, 2009 at 11:40 AM CDT #

I have a HE3 dryer. Press start and it beeps - time starts to count down but the cylinder doesn't move. The clock counts continues to count down and I can feel heat but I get no error message or movement inside.

Posted by S Becker on September 02, 2009 at 06:02 PM CDT #

I have an empty heating oil tank & a leaking electric water heater. Do you do initial gas conversion hook-ups in residential homes? There is gas on the street

Posted by Larry Jackson on September 02, 2009 at 07:22 PM CDT #

I have a 3-year old Kenmore Elite Oasis top-loading washer. The signal sound has been beeping for the past week whenever running the washer -- can't turn it off. Now, when I push power, the signal starts beeping and I can't run the washer at all. It won't start. Can you help??? Thank you.

Posted by Jill on September 03, 2009 at 10:08 AM CDT #

What is a phone number so we can talk to a real person? My wife is visually impaired and needs to be able to contact someone by phone as she can't use the computer.

Posted by Terry Hafer on September 03, 2009 at 11:36 AM CDT #

I have a Craftsman ZT 7000 riding mower. Can I get a mulching kit or blades for this mower?

Posted by Marty on September 03, 2009 at 11:43 AM CDT #

I have a craftsman model 917.388571 lawnmower and it won't start. I have replaced the spark plug and cleaned the filter and it has gas, but simply won't start. help.

Posted by Steve on September 03, 2009 at 12:21 PM CDT #

Where can I find a repair station for a craftsman hand held circular saw?

Posted by Gorge adams on September 03, 2009 at 12:23 PM CDT #

Hi Larry jackson! My name is Darold, part of your Sears Blue Crew. Dur to what your asking your question will need an actual conversation to answer correctly. If you could can you contact us at 800-424-2047 so we can speak to you.

Posted by Darold on September 03, 2009 at 12:44 PM CDT #

Hi S Becker! My name is Darold, part of your Sears Blue Crew. It sounds like the door/light switch is defective. If the door switch is not closed, the dryer will beep when you try to start it. I would recommend checking the door/light switch.

Posted by Darold on September 03, 2009 at 03:13 PM CDT #

Hi Terry Hafer! My name is Darold, part of your Sears Blue Crew. Our contact number to call is 800-424-2047

Posted by Darold on September 03, 2009 at 03:17 PM CDT #

Hi Marty! My name is Darold, part of your Sears Blue Crew. For parts, accessories and kits you can look up your model number on our www.searspartsdirect.com. Anything listed in the categories associated to your model as long as they show in stock can be ordered right then and there or at your convienence.

Posted by Darold on September 03, 2009 at 03:35 PM CDT #

Hi Jill! My name is Darold, part of your Sears Blue Crew. If you could contact us via email or phone with your model number we can try to identify the route cause of your issue. You can reach us at either 800-424-2047 or contactus@searshomeservices.com.

Posted by Darold on September 03, 2009 at 03:37 PM CDT #

Hi Steve! My name is Darold, part of your Sears Blue Crew. Page 16 of yoru owners manual has multiple causes and corrections in realation to your mower not starting. If you can review this troubleshooting and if it doesnt resolve your issue please contact us back. If you need a replacement manual you can download one here - http://www.managemyhome.com/mmh/owner_manuals/search?query=917388571+&s=HomePage

Posted by Darold on September 03, 2009 at 03:43 PM CDT #

Hi Gorge adams! My name is Darold, part of your Sears Blue Crew. You can actually search for a local sears repair center by using the store locator on www.sears.com. Just check mark on the right side repair centers. http://www.sears.com/shc/s/StoreLocatorView?storeId=10153&catalogId=12605

Posted by Darold on September 03, 2009 at 03:45 PM CDT #

I have followed the troubleshooting steps for the diag light on my Craftsman 3/4HP opener. 2 flashes = shorted or reversed sensor wires. Since the corrective measures did not work I bought a new set of sensors. The diag light still flashes 2x and the sensor indicator lights do not glow. Cannot put the door down. I bought the product which then failed a few days after the warranty expired. That time I had to buy and install a new logic board. I am finding I have to keep buying this product over and over. Are there any further steps to take that are not covered in the manual (Model 139.53990D)? The opening and closing will work if I hold the bar on the control console but I cannot close the door from using remote. Please Advise.

Posted by Bryan on September 03, 2009 at 06:48 PM CDT #

I have followed the troubleshooting steps for the diag light on my Craftsman 3/4HP opener. 2 flashes = shorted or reversed sensor wires. Since the corrective measures did not work I bought a new set of sensors. The diag light still flashes 2x and the sensor indicator lights do not glow. Cannot put the door down. I bought the product which then failed a few days after the warranty expired. That time I had to buy and install a new logic board. I am finding I have to keep buying this product over and over. Are there any further steps to take that are not covered in the manual (Model 139.53990D)? The opening and closing will work if I hold the bar on the control console but I cannot close the door from using remote. Please Advise.

Posted by Bryan on September 03, 2009 at 06:52 PM CDT #

A 5 year old can give better customer service than the people that I have spoke to regarding scheduling a repair appointment, finding out why the technician had still not shown up after the appointment time had passed, calling me back to tell me the status, just trying to get me off the phone by just telling me that the technician will still be coming out unless I want to reschedule or checking on where the technician is, say they are sorry that I did not get a call back or get a call from someone saying the technician was going to be late, technician showing up and trying to talk me into rescheduling the appointment after I just waiting at home for 6 hours for him to show up, technician leaving without saying he was leaving and leaving the repair receipt on a chair outside my front door, and finally being given a phone number to call and speak to some about all the problems less than 10 minutes before that office closes.

Posted by Sandra on September 04, 2009 at 11:23 PM CDT #

Sears repair technician came out to my home and diagnosed leak from my dishwasher as a leaking seal inside dishwasher and ordered a new seal. I had to install it myself which was not easy when it came in a month later. When it was still leaking I was informed that my service contract had ended and if technician came out and the leak was from something other than the seal that I would be charged for service call. Got someone to check it for me and found that the leak all this time has been coming from under the dishwasher not seal inside dishwasher and now Sears repair is refusing to repair it unless I buy a new service contract or pay for the repair. If the technician was any good the technician would have fixed the problem on the first visit and I would not still be having a leak or Sears repair stands behind service that I would not be forced into paying for the repair or purchasing a new service contract to fix it now.

Posted by Sandra on September 04, 2009 at 11:57 PM CDT #

My kenmore washing machine will not spin, it filles and drain, you can hear the motor running, but will not spin. What could be the problem? Is there a sevice center near Puyallup WA 98371 I can take it to? It is a Kenmore 80 series modle 110 28872890 Thank you for your time Lynn

Posted by Lynn on September 06, 2009 at 04:54 PM CDT #

Hi Sandra! My name is Darold, part of your Sears Blue Crew. I do truly apologize for any inconvenience this has caused for you. You situation has been passed along to our management team to be addressed. If you could email us your contact information we would like to discuss this further with you. You can send it to contactus@searshomeservices.com and if you culd include your posting that would be greatly appreciated.

Posted by Darold on September 06, 2009 at 07:38 PM CDT #

Hi Lynn ! My name is Darold, part of your Sears Blue Crew. This could be a loose or broken belt that moves the agitator. Could also be the lid switch. Our closest repair center is within 10 miles at Service Centers & Repair TACOMA-SVC BRANCH 817 E 72ND ST TACOMA, WA 98404 unless you would like to set up an appointment for service which you can do by contacting 800-469-4663

Posted by 4.71.24.131 on September 06, 2009 at 07:48 PM CDT #

Hi Bryan! My name is Darold, part of your Sears Blue Crew. Given your issue in regards to your garage door opener you would be best servered speaking to us directly at 800-424-2047

Posted by Darold on September 06, 2009 at 07:50 PM CDT #

I have a Mdl 665-6861-1891 Kenmore Microwave hood combo I can plug in and it works. Then at any time I can go back and it has no power at all(no display on pad) I can unplug go back later plug in and it comes on again It is not the electrical box as I have plugged in other things to make sure they work So I do not know what it is. Your advice appreciated

Posted by L Stewart on September 07, 2009 at 08:33 AM CDT #

Hi L Stewart! My name is Darold, part of your Sears Blue Crew. In regards to your microwave shtting itself off it could be an internal fuse, thermostat or even the control board.

Posted by 4.71.24.131 on September 07, 2009 at 11:46 AM CDT #

I presently do not own a dishwasher. Can sears modify my existing kitchen cabinet for an install.

Posted by Butch on September 07, 2009 at 01:27 PM CDT #

We have a two year old Convection Oven/Microwave Kenmore Elite). We are very disappointed in the quality of this applaince. After two years the door is cracked. We'd like a quote for replacing the door inclusive of labor and parts.

Posted by maria stouffer on September 07, 2009 at 03:15 PM CDT #

I presently do not own a dishwasher. Can sears modify my existing kitchen cabinet for an install.

Posted by Butch on September 07, 2009 at 04:17 PM CDT #

The ceramic top on my electric kenmore stove split in two directions while stove was in the cleaning cycle.

Posted by susan willett on September 07, 2009 at 06:03 PM CDT #

FYI - from looking at a couple of websites, it appears as if I may have a defective tub seal, a defective tub bearing or a problem with the water pump. The problem is that the washer is leaking water on the ground out of the center of the washer.

Posted by Michael Lisman on September 07, 2009 at 08:00 PM CDT #

Hi Butch ! My name is Darold, part of your Sears Blue Crew. We do Kitchen Remodeling that involves Start-to-finish installation, incluiding related plumbing, carpentry and electrical, provided by Sears-Authorized licensed contractors. If you would like to learn more you can reach a representative at 1-866-994-1218

Posted by Darold on September 08, 2009 at 12:37 PM CDT #

Hi maria stouffer! My name is Darold, part of your Sears Blue Crew. We would be more then happy to assist you with this. If you could contact us directly at 800-424-2047 with your model number we will go through the details with you.

Posted by Darold on September 08, 2009 at 12:39 PM CDT #

Hi Michael Lisman! My name is Darold, part of your Sears Blue Crew. The information you found sounds like the cause of the problem you described. If you would like we could set up an appointment for a tech to come out and confirm the issue and conduct the repair for you.

Posted by Darold on September 08, 2009 at 12:44 PM CDT #

Hi susan willett! My name is Darold, part of your Sears Blue Crew. If you would like we could set up an appointment for a tech to come out and confirm the issue and conduct the repair for you. You can reach us at either 800-424-2047 or contactus@searshomeservices.com.

Posted by Darold on September 08, 2009 at 12:47 PM CDT #

Purchased water softener two months ago. When started up, water level went up to about 8" from top. Has stayed there for last two months. When regenerate, returns to same level. Shouldn't it be down near the bottom? What do I need to do?

Posted by Michael on September 08, 2009 at 12:59 PM CDT #

Hi Michael! My name is Darold, part of your Sears Blue Crew. If you could contact us via email with your model number we should be able to check the specifications and identify what the standard operating requirements are. You an reach us at contactus@searshomeservices.com

Posted by Darold on September 08, 2009 at 03:34 PM CDT #

my refridgerator is not cooling. the freezer on top is working fine. what can the problem be.

Posted by sonia on September 08, 2009 at 04:18 PM CDT #

I can't seem to find a replacement battery charging stand (140250013) for my Craftsman cordless drill (model # 315.114630)

Posted by Kevin on September 08, 2009 at 09:56 PM CDT #

I have a Kenmor Washier Mod # 20852 it has been fine. I have hade it for 12 or so years & have moved it many times till this last one it won't stop filling. But stops when the machine is turned off & or unpluged. I am not sure what part to buy. Water level switch " Fill Valve" or Water inlet valve. If it is the Fill Valve how do I take it out? Can it be something else? I really love this machine. Bought it brand new. Have had no problems till now. Really want to fix it bad. Hate the laundry matt.

Posted by E Maria Frawley on September 09, 2009 at 09:13 AM CDT #

I have a Kennmore Refridgerator with a leaking ice maker. It leaks inside the freezer forming icicles from where the ice cubes some out and down the inside of the freezer wall. I was directed by phone tech to change filter. Did so but not change. What can we do?

Posted by Carol on September 09, 2009 at 11:18 AM CDT #

OK, Well - I'm not disappointed. Sears performed, once again, just as it always has for me in the past. I have a problem with the sensors on my expensive 3/4 horse Garage door opener. The steps in the troubleshooting guide do not resolve the issue and the only answer Sears can offer is to schedule a technician visit. This unit is only 2 yrs. old and this will be the 2nd time it has had major expensive problems. Of course, the 1st problem cost the price of a new unit to fix. The help line technicians are, as always, useless. The chat and blog people only seem to be able to parrot what you can find in the manual anyway. At least I'm learning to buy from Sears ONLY if I can't find what I want from just about anyone else.

Posted by Bryan on September 09, 2009 at 11:20 AM CDT #

hi have a 22 yr old sears cloth's washer... it has a defective lid switch ... How do i open the top of the washer thks JEFF

Posted by jeff lockwood on September 09, 2009 at 01:29 PM CDT #

Hi, Kevin my name is Jon, part of your Sears Blue Crew. Thank you for contacting us with your needs. We do have the part available through our website: Partsdirect.com

Posted by Jon on September 09, 2009 at 03:34 PM CDT #

Kevin sorry the link didn't post here it is:http://www.searspartsdirect.com/partsdirect/getSubComp.pd?modelNumber=315114630&productCategoryId=0713065&brandId=0247&modelName=DRILL-DRIVER&diagramPageId=00001&componentDescription=DRILL&documentId=50023088&backToLink=Return%20to%20Sub%20Components%20list

Posted by Jon on September 09, 2009 at 03:36 PM CDT #

Hi, Sonia my name is Jon, part of your Sears Blue Crew. I am sorry to hear you are having issues with your refrigerator. The most common reason that causes this, is a vent being blocked. The air flows between the freezer and refrigerator sections to provide proper cooling via air vents. Move any food items or ice build up that might block the vents.

Posted by Jon on September 09, 2009 at 03:49 PM CDT #

Hi E Maria Frawley, my name is Jon, part of your Sears Blue Crew. We would be more then happy to assist you with this. If you could contact us directly at 800-424-2047 with your complete model number we will go through the details with you.

Posted by Jon on September 09, 2009 at 03:57 PM CDT #

Hi, Carol my name is Jon, part of your Sears Blue Crew. You may have a problem with the water fill tube for the ice maker. Water could be splashing out of this fill tube and dropping in behind the inside back wall of the freezer. If this is the case you would have to replace the fill tube.

Posted by Jon on September 09, 2009 at 04:12 PM CDT #

Hi, Bryan my name is Jon, part of your Sears Blue Crew. I apologize it sounds like you have been through many of the options we have available. We have a new option of Managemyhome.com where you can ask an expert. They go above and beyond to find information that is needed. I strongly recommend visiting the site, logging in, and submitting a question under the "Answers" tab.

Posted by Jon on September 09, 2009 at 04:27 PM CDT #

Hi, Jeff Lockwood my name is Jon, part of your Sears Blue Crew. I do have instructions on how to replace the lid switch. Here is the link: http://www.managemyhome.com/mmh/answers/Answers.action#l4q113837

Posted by Jon on September 09, 2009 at 05:29 PM CDT #

Could not be MORE disappointed!!! I have house full of Sears appliances (refrigerator, washer, dryer, dishwasher, carpet cleaner, etc...) and when they are gone they will not be replaced with a single sears product!!! I have a 5 year old front load washer, needed repairs. Took 3 days to get them here, did not bring parts. Had to order parts, took 5 days to get parts and now it is taking 5 more days to get them back to put the part in. I have already paid in full or I would put the part in myself and have a washer again!!!! Also got a lecture from the repairman about the fact that he drove several miles to get to my house and there was no house number on the mailbox. My thoughts, you drove several miles to get to my house while being paid, brought no parts to make the repairs and now have to come back!! Sorry for sears last purchases by my family!!

Posted by Mary Scheurich on September 09, 2009 at 10:00 PM CDT #

Hi, Mary Scheurich my name is Jon, part of your Sears Blue Crew. I apologize for frustration you have dealt with while having your washer repaired. I want to make sure we help you get this resolved, please contact our Home Services at 1-800-424-2047 so we may assist you.

Posted by Jon B. on September 10, 2009 at 11:06 AM CDT #

hello...Kenmore elite coldspot 50509990,serial#SJ4931335 icemaker stopped working, water in door working fine, blower, and cold air working fine, water doesnt appear to be running down tube...checked tubing looks intact, no obstructions...can we troubleshoot ?

Posted by Sheri on September 10, 2009 at 02:14 PM CDT #

Hi Sheri my name is Jon, part of the Sears Blue Crew. I would like to suggest a website you may visit in order to find information help with that ice maker. You may visit www.ManageMyHome.com, click on the Answers tab and then ask your question. If you would like further assistance you can contact us directly at 1-800-424-2047.

Posted by Jon B. on September 10, 2009 at 02:19 PM CDT #

I have a Craftsman mower LT1000. It will start and run, but only for a few min. I've replaced the battery, sparkplug, carb. rebuilt, replaced valve cover gasket, fuel line, fuel filter, and gas cap. It still does the same thing. What is wrong with this?

Posted by Scott on September 10, 2009 at 02:24 PM CDT #

Hi Scott my name is Jon, part of the Sears Blue Crew. I would like to suggest a website you may visit to ask an expert and find a solution for this mower. You may visit www.ManageMyHome.com, click on the Answers tab and then ask your question. If you would like further assistance feel free to contact us directly at 1-800-424-2047.

Posted by Jon B. on September 10, 2009 at 04:09 PM CDT #

My grill won't start. When I press the ignition button it feels rather sluggish. Any suggestion? I have a Kenmore grill.

Posted by Maria on September 10, 2009 at 04:35 PM CDT #

Hi Maria, my name is Jon, part of the Sears Blue Crew. I apologize for the problems you are having with this Kenmore grill. I have a suggestion that may help you! Many times you have the this problem because of an inadequate gas supply to burners. The way to resolve this would be to clear the regulator. If you would like further assistance please contact us directly at 1-800-424-2047.

Posted by Jon B. on September 10, 2009 at 05:10 PM CDT #

Hi! I would like to schedule a carpet cleaning for my entire house. Do I need to move the furniture before hand? Or does your crew do that also? Thanks!

Posted by Beth on September 10, 2009 at 06:14 PM CDT #

OK, I'm persistent. I tried the ManageMyHome.com site. I'm allowed to describe the whole complex issue in 100 letters. THEN I must register. I can't read the distorted word test and the audio does not work. I know I entered the correct verification code on some of my 10 tries but the registration will not activate. There is no submit button on the page either.

Posted by Bryan on September 10, 2009 at 06:44 PM CDT #

My father has purchased a new sears garage door opener as soon as he opened the box he noticed that the remote to the garage door was missing. What should we is it wise to buy just the remote and how much does it cost to buy remotes for the garage door.

Posted by Horace Lee on September 10, 2009 at 07:30 PM CDT #

I have a Kenmore refrigerator (model 596.73509201) makes a loud buzzing sound by the compressor. It does this every 3 minutes and now doesn't blow cool area.

Posted by Mark on September 10, 2009 at 09:00 PM CDT #

I have a 1940's sink in my Kitchen. It is a Sears. Have been told replacement parts are not available to install new faucet. Water lines come up and then across to connect to the center piece. Is it possible to find a replacement faucet? This is an old Victorian style home.

Posted by Ruth on September 10, 2009 at 09:26 PM CDT #

I need to have the convergence panel replaced on my Philips projection tv. I've tried resetting it, unplugging it, turning the set off and on..... I think it's dead. The picture won't correct itself anymore after all of the efforts that should correct the picture. Is it worth the repair cost or should I just purchase a new set.

Posted by Joyce on September 10, 2009 at 10:37 PM CDT #

Have a Craftsman Garage Door Opener #139.53824SRT; 1/HP. It opens & closes intermittently & often won't operate. Can I fix it?

Posted by 173.168.9.181 on September 11, 2009 at 09:19 AM CDT #

Have a Craftsman Garage Door Opener #139.53824SRT; 1/2HP. It opens & closes intermittently & often won't operate. Can I fix it?

Posted by Stacey on September 11, 2009 at 09:21 AM CDT #

I had a sears extended warranty plan on my washer and it expired and I cannot find the papers, website or phone number to renew it again. Do you have that info?

Posted by Sharon on September 11, 2009 at 10:46 AM CDT #

Hi Beth my name is Jon, part of your Sears Blue Crew. Thanks for choosing Sears for your Carpet Cleaning needs! I would like to provide you a phone number to a department that specializes in this area and can answer your question. The phone number to the cleaning services department is 1-866-888-6564.

Posted by Jon B. on September 11, 2009 at 11:20 AM CDT #

Hi Bryan my name is Jon, part of your Sears Blue Crew. I apologize for the frustration you are experiencing while trying to obtain your answer. I want to make sure we help can help you find a resolution and an answer to your question. Please contact our Manage My Home department specialist directly at 1-800-803-6775 for advice and assistance.

Posted by Jon B. on September 11, 2009 at 11:27 AM CDT #

The technician came out today again for my freezer since after the "repair" was done last Friday my freezer would not go below 20 degrees and nothing in it is frozen. The technician today due to medical issues could not do anything but told us that some of the parts that the previous technicians had ordered and were suppose to install were not installed and now he is going to have to reorder parts and come out again on Tuesday next week. I sent the email that Darold asked me to per my previous postings and got a response for more information but nothing since 4 days ago.

Posted by Sandra on September 11, 2009 at 11:51 AM CDT #

Hi Horace Lee my name is Jon, part of your Sears Blue Crew. I am disappointed to hear your father did not receive the remote with his opener. I would like to provide you a couple of options so you are able to get the opener. You may call the store so they may provide the opener, or call a technical specialist at 1-800-469-4663 so the opener may be sent out to you. The price of the remotes generally starts at $39. If you would like further assistance you can contact us directly at 1-800-424-2047.

Posted by Jon B. on September 11, 2009 at 11:52 AM CDT #

Hi Mark my name is Jon, part of the Sears Blue Crew. I would like to suggest a website you may visit in order to find information on the cause and resolution for that problem. You may visit www.ManageMyHome.com, click on the Answers tab and then ask your question. If you would like to set service or further assistance you can contact us directly at 1-800-424-2047.

Posted by Jon B. on September 11, 2009 at 12:00 PM CDT #

Hi Ruth my name is Jon, part of your Sears Blue Crew. I apologize, this is a service Sears would not have information on. To obtain information on finding the best replacement faucet that will fit you may need to contact a local plumber. If you would like to contact us please call 1-800-424-2047.

Posted by Jon B. on September 11, 2009 at 12:52 PM CDT #

Hi Joyce my name is Jon, part of your Sears Blue Crew. I'm sorry to hear you are having problems with your projection television. To provide you the best information I would like you to call a Sears Home Services Specialist at 1-800-424-2047. They will discuss your service options and help you make a decision on whether to have service or purchase a new model.

Posted by Jon B. on September 11, 2009 at 12:52 PM CDT #

The technician that came out today said that since he did not see the food I had to throw out that I am probably not going to get reimbursed for my food loss. When I was finally told that I could get reimbursed it was over the phone by a repair customer service associate who said all I had to do was give the technician the list of lost foods and cost and never said that the technician had to see the food that was thrown out. I was only told that I could get reimbursed after 2 visits by technicians and the freezer was not working and the food was rotting and I got upset with the customer service associate. I should have kept the food and shown it to him and after a week of sitting out I bet he would have loved that.

Posted by Sandra on September 11, 2009 at 12:59 PM CDT #

Hi Stacey my name is Jon, part of the Sears Blue Crew. I would like to suggest a website you may visit in order to find information on repairing that garage door opener. You may visit www.ManageMyHome.com, click on the Answers tab and then ask your question. If you would like further assistance you can contact us directly at 1-800-803-6775.

Posted by Jon B. on September 11, 2009 at 01:01 PM CDT #

i have a kenmore 11092283100 washer that washes fine but when spinning screeches and does not spin should i buy new or repair

Posted by patti on September 11, 2009 at 01:12 PM CDT #

Hi Sharon my name is Jon, part of your Sears Blue Crew. I'm happy to hear you are interested in extending your warranty through Sears! Your business is much appreciated and I am happy to provide you a phone number to contact for that. The phone number to contact is 1-800-827-6655 option one.

Posted by Jon B. on September 11, 2009 at 01:13 PM CDT #

Hi Sandra my name is Jon, part of your Sears Blue Crew. I am apologize for the frustration you have experienced with your service and receiving the food loss reimbursement. I want to make sure we get this issue resolved for you, please contact our Home Services specialists at 1-800-424-2047 so may escalate this accordingly and provide you a resolution.

Posted by Jon B. on September 11, 2009 at 01:19 PM CDT #

Hi Patti my name is Jon, part of your Sears Blue Crew. I'm sorry to hear you are having problems you are experiencing with your washer. I would like to provide a number to our Sears Home Services Specialist at 1-800-424-2047. They will discuss your service options, provide troubleshooting advice and help you with any questions you may have.

Posted by Jon B. on September 11, 2009 at 01:37 PM CDT #

I have sears craftman lawn tractor mo# 917273391. I changed and gap the spark plug, new fuel filter,new armitron and a new battery. Tractor will not start. Why is that? Thank you, Stephen

Posted by Stephen on September 11, 2009 at 07:07 PM CDT #

I have a Proform J8 Treadmill. The drive motor humms but will not drive the belt when you start walking on it. You can physically hold the handle bars and stop the belt from driving. Motor humms, belt does not move. All LED's are on including the overload LED

Posted by Kirk on September 12, 2009 at 08:18 AM CDT #

Hi Stephen my name is Jon, part of your Sears Blue Crew. I have a couple of suggestions for you that may assist in fixing your tractor. Make sure the engine is not choked, or flooded. If you would like more assistance please contact Sears Home Services at 1-800-424-2047.

Posted by Jon B. on September 12, 2009 at 10:28 AM CDT #

Hi Kirk my name is Jon, part of the Sears Blue Crew. I'm sorry to hear you are having problems with your treadmill. I have a couple of suggestions that may assist you. Make sure the walking belt is properly lubricated and not overtightened. For more information please call Sears Home Services at 1-800-424-2047.

Posted by Jon B. on September 12, 2009 at 10:39 AM CDT #

I have a craftsman riding lawn mower with hydo drive, model number 917.271820 and I would like to know what type and wt of oil or grease to put in the trans axle it has had a slow leak for some time and now it will not go forwadd or reverse.

Posted by Robert Baumhoegger on September 12, 2009 at 02:35 PM CDT #

Hi, Robert Baumhoegger my name is Jon, part of the Sears Blue Crew. I would like to suggest a website you may visit in order to find information on the transaxle oil. You may visit www.ManageMyHome.com, click on the Answers tab and then ask your question. If you would like further assistance you can contact us directly at 1-800-424-2047.

Posted by Jon B. on September 12, 2009 at 02:55 PM CDT #

how do you replace filter housing on kenmore model #10652252100, filter lines wont disengage

Posted by jim on September 12, 2009 at 05:59 PM CDT #

How well will a GE side by side work if it was purchased 6 years ago and was only use the first 2 years and has been sitting for the last 4 years in a storage? will it have any major problems in the future or will it be reliable enough to use? thank you for your help.

Posted by DAVID ALCANTAR on September 12, 2009 at 06:56 PM CDT #

Hi David my name is Jon, part of the Sears Blue Crew. I am disappointed to hear you are having problems with your filter housing. I researched the replacement and was unable to find exact instructions. We do however have a way to request them from an expert. Just go to www.Managemyhome.com and type a detailed description of the problem in the "Add details" box, then click "Preview", if your question looks correct, click "Submit question". We will reply within a couple of business days with answers and advice. If you would like further assistance you can contact us directly at 1-800-424-2047.

Posted by Jon C on September 12, 2009 at 09:09 PM CDT #

Hi Jim my name is Jon, part of the Sears Blue Crew sorry the last message posted before was for you.

Posted by Jon C on September 12, 2009 at 09:13 PM CDT #

Hi David my name is Jon, part of the Sears Blue Crew. A GE side by side, if stored properly, should work fine. I would advise a general cleaning including taking off the toe grill at the bottom and cleaning the condenser coils. The instructions for cleaning can be found in the owners manual or at Managemyhome.com. If you would like further assistance you can contact us directly at 1-800-424-2047.

Posted by Jon C on September 12, 2009 at 09:15 PM CDT #

I want to know how to schedule a repair on line.

Posted by Judy on September 12, 2009 at 10:20 PM CDT #

I am having trouble with my Sears Front Wheel Drive mower #37653. If I go over any dry spots in the lawn, I get a total dust bath. Dust comes out around the housing deck. Would a different cutting blade stop this.

Posted by Sandra on September 13, 2009 at 09:39 AM CDT #

Kenmore HE3t Elite...indicates E1, cleaned the entire filer system, wall to dryer filter and it still shuts off after a few minutes...any suggestions before scheduling an appointment? thanks

Posted by Muriel Denno on September 13, 2009 at 12:46 PM CDT #

I have a kenmore refrigerator model num 795 77304600 and the lights will not go out. The light cover has melted and will not attach back over the lights. I had had the fridge for 3 years - paid for the service contract for 2 of the 3 years and have had to make repairs every year I have had it. Is this a problem that will be covered because of a default? It appears to be a problem many people have had with kenmores.

Posted by Ealine Benson on September 13, 2009 at 06:37 PM CDT #

I have a garage door opener with a learn button, Model # 139.53415SR. I need to reset/clear all codes. How do I clear the codes from the power head?

Posted by mike warner on September 14, 2009 at 08:53 AM CDT #

Our stove top stopped heating in the middle of making dinner. It is getting electricity - the light by the knob lights up, but the heating elements won't heat.

Posted by Jenny Bybee on September 14, 2009 at 09:35 AM CDT #

My Kenmore washer won't aggitate and smells burnt. Suggestions for a handy guy?

Posted by Brian Smyth on September 14, 2009 at 10:08 AM CDT #

Hi Judy I'm Jon, a Sears Blue Crew member. To schedule service click on the Start now red icon on the right side of the home page. From here type in your zip code, select repair on the drop down list below and follow the steps from there. If you would like further assistance in setting service you may call Sears Home Services at 1-800-424-2047 as well.

Posted by Jon B. on September 14, 2009 at 10:24 AM CDT #

Replace garage door opener, new model 9 53920. Older model looks the same, except (1/2 HP) except that it has two lights.. The older remotes have 3 button. The new remote only one. Try to reporgram old remotes and it won't work.

Posted by Hector on September 14, 2009 at 10:32 AM CDT #

Hello Sandra, this is Jon from the Sears Blue Crew. I apologize you are having problems with your mower. To get you the best answer I would like to direct you to www.ManageMyHome.com where you can 'Ask an Expert' your question. At the site click on the Answers tab at the top and proceed to ask your question. Please contact us at 1-800-424-2047 if you have any questions.

Posted by Jon B. on September 14, 2009 at 10:47 AM CDT #

my craftsman riding mower won't start. i changed the spark plug and fuel filter. no luck. when i pour gas into the carb it will run for a few seconds then stop. not sure if i should have your repair service come out or is it something simple i am missing. any ideas...thanks

Posted by jim mclaughlin on September 14, 2009 at 10:48 AM CDT #

Muriel Denno, this is Jon with the Sears Blue Service Crew. Sorry about the problems with your Kenmore model. There is a way to clear this E1 error so you may use the model again with no problems. To solve this you can do what's called a hard reset, this is done by turning the power to the unit off from the circuit breaker/fuse box for 30 seconds. If you would like to talk to us directly for further advice, call us directly at 1-800-424-2047.

Posted by Jon B. on September 14, 2009 at 11:00 AM CDT #

Hello. I own an Amana washing machine, model number LW8203W2. It has started leaking from the bottom and all hoses and connections are good. It is 11 years old and I think it may be time to retire it? Any wisdom or ides about how to fix this? Thank you.

Posted by shelly on September 14, 2009 at 11:44 AM CDT #

Hi Ealine Benson, I'm Jon a Sears Blue Crew member. I know it's disappointing when a refrigerator has problems such as this. To help you resolve this I would like to provide you the phone number to our Sears Home Services which is 1-800-424-2047. You can talk to a service specialist and discuss your service options and resolutions.

Posted by Jon B. on September 14, 2009 at 12:16 PM CDT #

Mike Warner, this is Jon with the Sears Blue Service Crew. I am happy to give you some instructions to follow to reset the codes. Start by removing the lens from the logic board, then press and hold the learn button until the L.E.D. goes out, this will reset the codes. If you would like to speak a Home Services Specialist directly for more information please call 1-800-424-2047.

Posted by Jon B. on September 14, 2009 at 12:31 PM CDT #

I have a GE washer model WCXR1070T5WW it makes a lot of noise when it spins (load metal grinding noise when spinning) is there somthing I can do with it short of replacing the transmission. Thanks Steve

Posted by Steve on September 14, 2009 at 01:26 PM CDT #

Hello Jenny Bybee, this is Jon from the Sears Blue Service Crew. I know it's difficult when your stove top stops heating and do have some suggestions for you. The first thing you should know is that some ranges have an automatic shut off if the item has been on to long, to prevent overheating. You should also check the power going to the model. Make sure the breaker hasn't been tripped, or the power cord isn't unplugged or wet. Please feel free to call us at Sears Home Services 1-800-424-2047 for more troubleshooting tips.

Posted by Jon B. on September 14, 2009 at 01:35 PM CDT #

This is Jon with the Sears Blue Crew. Brian Smyth this is an issue you may want to consider service for. When you start smelling a burnt smell from the washer it may be caused by a component that is failing or issues with the electrical supply to the appliance. I suggest you contact Sears Home Services at 1-800-424-2047 for service and further information.

Posted by Jon B. on September 14, 2009 at 01:43 PM CDT #

I have a kenmore side by side refrigerator model# 106.56676501. The ice maker has stopped working. The ice tray is empty. It will not fill up with water. fingers in the tray that remove the ice turn. I have a front water dispensor on the door and it works fine.

Posted by P Johnson on September 14, 2009 at 03:12 PM CDT #

Hi Hector, I'm Jon a Sears Blue Crew member. Most new models will not work with older remotes. When a new opener is purchased only a new remote or universal remote can be used. If you would like further information on this please call Sears Home Services at 1-800-424-2047.

Posted by Jon C. on September 14, 2009 at 04:44 PM CDT #

Hello Jim Mclaughlin, this is Jon from the Sears Blue Crew. Service is recommended on this particular problem with your riding mower. If you would like to talk to a Sears Home Services specialist about service or potential troubleshooting please call 1-800-424-2047.

Posted by Jon C. on September 14, 2009 at 05:08 PM CDT #

Shelly, this is Jon with the Sears Blue Service Crew. There is a couple of reasons why the washer is leaking. The pump may be the problem and can be replaced. Another cause may be the filter from the drain hose may be corroded and causing the leak. If you would like contact Sears Home Services please call 1-800-424-2047.

Posted by Jon C. on September 14, 2009 at 05:24 PM CDT #

Hi Steve, I'm Jon a Sears Blue Crew member. What your describing sounds like the tub bearing or motor causing problems. Before having service you may want to double check there is nothing on the floor under the washer that could come into contact with the moving parts. If you would like to set service contact Sears Home Services at 1-800-424-2047.

Posted by Jon C. on September 14, 2009 at 06:35 PM CDT #

Is there any danger in not repairing a cracked interior glass window on our Kitchen Aid oven?

Posted by Eleanor Krueger on September 14, 2009 at 06:36 PM CDT #

Hello P Johnson, this is Jon from the Sears Blue Service Crew. I understand how frustrating it is when your icemaker is not working. I was able to find some troubleshooting steps for a model very similar to yours. The answer I found is from our Managemyhome.com website, where you can even ask an expert. Here is the address: http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Widget#l4q117526. If you have any further questions you can contact us directly at 1-800-424-2047.

Posted by Jon C. on September 14, 2009 at 07:02 PM CDT #

Hi Eleanor Krueger, my name is Jon a team member of the Sears Blue Crew. I would strongly advised getting the glass window replaced. The two panes act as a heat shield and any crack could potentially become a major issue. If you would like service call us at 800-424-2047, and we'll assist you. If you feel you can replace the part yourself you can order it at www.partsdirect.com.

Posted by Jon C. on September 14, 2009 at 07:17 PM CDT #

Water hose (not part of appliances) in ground floor laundry room failed. Water sprayed in room (ricocheted off overhead cabinets) and accumulated on floor, though not too deep as water soaked through floor to basement. As part of drying floors, Quick Response team removed appliances. Husband observed water pouring from appliance. Following drying of floor and removal down to subfloor, contractor reconnected appliances. They function but I am concerned about possible internal damage, odor, etc. Kenmore Elite Dryer. Kenmore Elite Calypso washer. What do you recommend.

Posted by Allison de Kanel on September 15, 2009 at 09:22 AM CDT #

Allison de Kanel, this is Jon with the Sears Blue Service Crew. I recommend that you have a service tech look at the appliances. Although no damage may have been done to the washer and dryer, having a maintenance check on them will assure they are not damaged. If you would like to set service you can set it here on the site or contact us at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on September 15, 2009 at 10:32 AM CDT #

When my washer fills the water valve shuts off very quickly and you hear a loud clunk. it also causes the RO line to move under the kitchen sink. What is the solution to get this to stop

Posted by Jim Collie on September 15, 2009 at 01:25 PM CDT #

Hi Jim Collie, I'm Jon from the Sears Blue Crew. I know it's frustrating when your appliance isn't working and I have something you can check to prevent that noise. I suggest you check your drain hoses and make sure they are not loose and moving around. Sometimes if they are loose it causes the noise and may cause extra vibration. You may also try looking for more information at www.ManageMyHome.com and clicking on the Answers tab to ask an expert your question.

Posted by Jon B. on September 15, 2009 at 02:10 PM CDT #

i have installed a new icemaker and the water is not flowing at all. Didi not have a problem with that before. What should I do

Posted by rich on September 15, 2009 at 06:25 PM CDT #

I JUST GOT A GREAT DEAL ON A 42" LAWN TRACTOR MODEL#917.270654. WILL A BAGGER KIT #24901 FIT ON THIS TRACTOR?

Posted by JOHN B. on September 15, 2009 at 08:17 PM CDT #

I'd like to take my router to the nearest sears repair shop because I need it now. It does not adjust the height. It may just be I don't know how. Brockton MA 02301

Posted by Ed McLaughlin on September 15, 2009 at 09:39 PM CDT #

I have a garage door opener with a learn button, Model # 139.53415SR. I need to reset/clear all codes. How do I clear the codes from the power head?

Posted by Mike Warner on September 16, 2009 at 08:27 AM CDT #

How do I check the existing status on a repair?

Posted by Sue H. on September 16, 2009 at 10:13 AM CDT #

Hi Rich, I'm Jon a Sears Blue Crew member. I apologize you are having issues you’re your icemaker. I was able to find an answer for you at Sears website, Managemyhome.com. Here is the link to the page: http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q139377. If you have additional questions, or if we can help you with anything else, call us at 800-803-6775.

Posted by Jon C. on September 16, 2009 at 03:48 PM CDT #

John B, this is Jon with the Sears Blue Service Crew. I am glad to hear that you got a great deal on a new tractor. After researching your model the bagger you listed did not match up. The recommended baggers for that unit are for the 2 bin (soft) 24891/ (hard) 24897 and the 3 bin is 24892 (soft).

Posted by Jon C. on September 16, 2009 at 06:50 PM CDT #

Hi Ed McLaughlin, I'm Jon a Sears Blue Crew member. The web address for the locator is http://www.sears.com/shc/s/StoreLocatorView?storeId=10153&catalogId=12605. We may have your owners manual online at Managemyhome.com. On the website, we offer expert advise that also may assist you.

Posted by Jon C. on September 16, 2009 at 07:18 PM CDT #

A repair tech came out last week to fix our frig. He needed a condenser fan motor but didn't have one made a appointment to come back a week later (9/16) well I paid my sister to come over and house sit to wait for the repair tech, and we end up calling sears to find out where he is, and we find out our part is on back order and he isn't coming. NO PHONE CALL, HELP DESK PEOPLE THAT DON'T SPEAK ENGLISH, OR PUT YOU THRU TO A SUPERVISOR, THEY JUST DISCONNECT YOU. PLUS, A CONDENSER FANS KEEPS THE HEAT OUT OF THE REFRIGERANT AND KEEPS THE COMPRESSOR FROM SHUTTING OFF ON OVERLOAD BECAUSE OF HEAT, SO ALL THIS TIME MY COMPRESSOR IS GETTING RUINED. WHERE IS ALL MY HELP AND ANSWERS NOW. NO ONE COULD TELL ME WHY I WASN'T CALLED WHEN MY PART WAS ON BACKORDER, I CAN GO TO A LOCAL MOTOR SHOP AND GET A CONDENSER FAN MOTOR , KENMORE DOESN'T HAVE A SPECIAL MOTOR.

Posted by Mark Aernie on September 16, 2009 at 07:26 PM CDT #

Hi Mike Warner, I'm Jon a Sears Blue Crew member. I found the owners manual for your garage door opener online at Managemyhome.com. The information is on page 19 of the manual. The address is http://www.managemyhome.com/mmh/lis_pdf/OWNM/L0706367.pdf. If you have additional questions, or if we can help you with anything else, call us at 1-800-803-6775.

Posted by Jon C. on September 16, 2009 at 07:27 PM CDT #

Hi Sue H, my name is Jon part of your Sears Blue Crew. I want to make sure we get you the correct information about your service order, please contact our Home Services specialists at 1-800-424-2047.

Posted by Jon C. on September 16, 2009 at 07:41 PM CDT #

I have a Kenmore dishwasher Ultra wash quiet guard 3-it has been greeat except it has gotten loud really loud-I think it needs a new motor-I am trying to determine whether or not to repair-I spoke to the 1-800people and it sounds like I can pay $65 for a diagnosis and then $129 an hour plus parts if I decide to repair or I can pay $129 up front plus parts to have it diagnosed and repaired-any thought? Also are the amounts correct? I couldnt really communicate with the person on the phone as their english was somewhat less than desireable

Posted by Joe on September 16, 2009 at 09:05 PM CDT #

I purchased a Frididaire Refridgator Model FRS6KR5JSB3. I am trying to change the water filter. It says to twist and turn it, but it will not come out. What should I do? Can you tell me the number for the filter so that I can purchase another one? Thanks for your help.

Posted by Susan Seibert on September 17, 2009 at 09:52 AM CDT #

Joe, this is Jon with the Sears Blue Service Crew. I am unhappy to hear we let you down in communicating the service and service charges. Let me explain how the service is charged so there is no confusion. When the tech goes out for service you will be charged what is called the flat rate labor charge. You are charged $129 for the diagnoses and all labor needed for the repair, the only extra charge would be for any parts needed. There is no $65 diagnoses fee or anything beyond what is stated for your dishwasher. If you would like to talk to someone here at Sears Home Services about the service please call us at 1-800-424-2047. Thanks for contacting us!

Posted by Jon B. on September 17, 2009 at 11:01 AM CDT #

Hi Susan Seibert, I'm Jon a Sears Blue Crew member. I am happy to provide you information on your water filter on how to change it. Many times the water filter builds residue causing it to get stuck, try running the water dispenser while turning it so it may come loose so you can change it. For the part itself you can change it with part # WF1CB, which runs around $39.98. You can find your part on www.SearsPartsDirect.com or visit your local Sears retail store. For more information please call us here at Sears Home Service at 1-800-424-2047.

Posted by Jon B. on September 17, 2009 at 11:47 AM CDT #

I had the 5th appt to the same freezer today and it was for between 8 am to 12 pm. The tech called at 9:25 to say he was at the previous job and we were next and he would be here shortly. The tech called back at 9:30 to ask if we had the parts. Cust service will not schedule you if you don't have the parts. The tech called back at 10:34 to say the previous job was taking longer and he would be here soon. It is now 12:20 and no other calls and call to cust service was only told we are still on the list and they will send the tech a message and he will call us 30 minutes to an hour before he arrives. Obviously we are on Sear's list but I this it is a their crap list.

Posted by Sandra on September 18, 2009 at 11:21 AM CDT #

Contacted cust service and asked for a supervisor and was put through to their rapid response team. Since my repair is going on over 3 weeks now and 5 visits now with the freezer still not working and they are coming today to replace the same parts they installed 2 weeks ago I think they should call themselves the "we might get it repaired correctly and we might get there, when we feel like it" team.

Posted by Sandra on September 18, 2009 at 11:28 AM CDT #

My Kenmore water conditioner runs water into the drain when it first starts and doesn't fill or drain the tank in their cycles. There is water in the valve tube.

Posted by Roger on September 18, 2009 at 12:26 PM CDT #

Having problems with leakage with my water filter receptacle (Frigidaire model FRS23R4AW6. I just replaced the O-ring I ordered from you (PN 218904301) and it still leaks, even with filter removed (filter is new as well, PN 469910). I cant tell if the leak is from the filter holder or the water line behind (it is hidden) Any suggestions? I have scheduled a service call

Posted by Mark Evans on September 18, 2009 at 01:58 PM CDT #

Hello Roger, this is Jon from the Sears Blue Crew. I can’t imagine the irritation this may have caused you. To provide you detailed information on this item I would like point you to our website www.ManageMyHome.com where you can ask an expert advice. Just visit the site and click on the answers tab in the top middle portion of the homepage and ask your question. Also, if you would like to talk to Sears Home Services directly please call 1-800-424-2047.

Posted by Jon B. on September 18, 2009 at 03:01 PM CDT #

I purchased a Kenmore Elite Fridge/bottum freezer from sears in 2005 (model # 59676533500), used it for 2 years and in that time had it repaired 3 times for the same thing: the fridge part heats up to 85 degrees, and the freezer cools to -30. The last time I had it repaired was in 2007, right before we put it in storage while we were builiding our house. Took it out of storage, plugged it in and it worked for almost a month before doing the same thing besides for the freezer stayed at 0 where it should and the fridge went up to 85. Because it has been so long since the last service, nobody can tell me what the part # was. I just want to fix it and sell it; already bought another fridge for the new house.

Posted by Marc Hobbs on September 18, 2009 at 03:17 PM CDT #

Will the service tech be able to service and install a Amana down draft range with a built in grill?

Posted by Kathy Janeway on September 18, 2009 at 03:29 PM CDT #

Hello Marc Hobbs, this is Jon from the Sears Blue Service Crew. I am disappointed to hear you are having issues with your refrigerator, I will be happy to assist you. I strongly suggest contacting us at 1-800-424-2047, so we may look into the service order and provide you with the information on the parts that were ordered.

Posted by Jon C. on September 18, 2009 at 03:41 PM CDT #

This is Jon with the Sears Blue Crew. Kathy Janeway I would like to assist you with your question. The service technicians are only trained in repairing items. We do have a dedicated installation department that will be happy to help. Their telephone number is 1-800-326-8738; please contact them so we can have the range installed.

Posted by Jon C. on September 18, 2009 at 03:51 PM CDT #

Hi Mark Evans, I'm Jon a Sears Blue Crew member. I know it’s a pain when you have a leaking refrigerator, and I’m happy to give you suggestions to help. First thing to check is your water connection in back, make sure your copper tubing isn’t leaking or the adapter that connects the refrigerator to the tubing. If you see that this isn’t leaking check the filter housing, if you can see any cracks from the front that will be the problem. Mr. Evans if you would like to get further advice, give us a call here at Sears Home Services 1-800-424-2047.

Posted by Jon B. on September 18, 2009 at 03:57 PM CDT #

To Sandra, We certainly do all we can to get service out as quickly as possible to resolve customer problems and we need to get yours resolved. My name is Brian and I am part of the Sears Cares escalations team. At your convenience, please contact my office via email at searscares@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the freezer service was set up under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Sandra) used to post here for reference to this issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on September 18, 2009 at 04:07 PM CDT #

I really need help with my stove. The surface is getting dangerously hot. Like emergency room burn if you touch it while cooking. Technician says nothing is wrong. Help #0008109, #79142740 Lisa

Posted by Lisa Morrow on September 19, 2009 at 01:54 AM CDT #

I have a microwave hood combination 62644. Everything works , clock, timer, fan, lights, etc except the microwave. What should I look for?

Posted by Sheila Bagnall on September 19, 2009 at 09:54 AM CDT #

comment failed

Posted by Sheila Bagnall on September 19, 2009 at 10:38 AM CDT #

My contractor is installing our 30" Kenmore Elite Cooktop (4399) and knows the power is working fine, but the power won't connect through to the cooktop. Is there something special about this cooktop we need to know to make it operational?

Posted by Tina Petzold on September 19, 2009 at 11:18 AM CDT #

Hi Lisa Morrow, I'm Jon B. a Sears Blue Crew member. I know it’s worrisome when your cooktop feels very hot while using it. This situation is considered normal because the heat produced from the burners will transfer to other areas of the cooktop making them hot to touch. If you would like further information or troubleshooting please call us here at Sears Home Services 1-800-424-2047.

Posted by Jon B. on September 19, 2009 at 12:49 PM CDT #

I have a 921.166380 craftsman air compressor and it won't built pressure over 20 lbs.. Put a new pressure valve thinking it might help and nothing. Any help would be appreciated.

Posted by Dave on September 19, 2009 at 01:08 PM CDT #

Hello Tina Petzold, this is Jon B. from the Sears Blue Service Crew. To get you that information I would like to have you call us here at Sears Home Services. Call us here at 1-800-424-2047 with the full model number from your cooktop so we can look up that and help you out. We look forward to hearing from you!

Posted by Jon B. on September 19, 2009 at 02:22 PM CDT #

Dave, this is Jon with the Sears Blue Service Crew. I understand it must be frustrating that you air compressor is not functioning properly, I will be happy to work with you to get this resolved. I found some information about the exact problem you are having on our Managemyhome.com website. Here is the website URL: http://www.managemyhome.com/mmh/answers/Answers.action?referrer=HomePage&intcmp=MMHxG_HomexAnswers_Widget#l4q117315. I hope you find this helpful, if you need further assistance contact us at 1-800-803-6775.

Posted by Jon C. on September 19, 2009 at 02:39 PM CDT #

You have skipped over my question. Is there a reason for this?

Posted by Sheila Bagnall on September 19, 2009 at 02:57 PM CDT #

Hi Sheila Bagnail, I'm Jon B. a Sears Blue Crew member. I sincerely apologize your question was skipped, I do have an answer that may assist you. When this problem occurs it could be one of two problems. The first problem could be that one of the three fuses inside may have tripped because there is an internal problem. The next problem could be that the magnetron which controls the heating of the micro may have gone out. If you would like to discuss this more please feel free to call us here at Sears Home Services at 1-800-424-2047. Thank you for your patience.

Posted by Jon B. on September 19, 2009 at 04:23 PM CDT #

Repair information: Unit #008037; SO #079063517; RT #2930734 (SQ-99), Access point 7429. What does "Product was sent to incorrect servicing unit, product not repaired refer to appropriate servicer [sic] mean? I brought a tabletop stereo purchased in 2002 and covered in a Sears service contract since then, and the stereo was returned to me unrepaired and nicely wrapped in bubble wrap. The associate was clueless. Any help/translation would be greatly appreciated.

Posted by Judith Kay McGee on September 19, 2009 at 08:48 PM CDT #

I have a sears craftsman lt1000 lawn tractor, it is about 5 years old. Recently it has started to stall after about 20-30 minutes of use. It will restart agter sitting for about 5 minutes or so, but then stalls again. I have changed spark plug, oil, oil filter, air filter, gas filter. It feels like it not getting gas, but when I check the filter there seems to be enough moving through it. I have read online that it could be the wrong fuel filter, that I have a bad coil or magneto, that the carb might be dirty, etc. Any suggestions on what it might be??? Thanks.

Posted by Brian in Buffalo,NY on September 20, 2009 at 08:44 AM CDT #

My Kenmore washer model #W10026350A is leaving bleach spots on my clothes in the patter of the holes in the basket. What should I do?

Posted by Brian Michaux on September 20, 2009 at 09:27 AM CDT #

i cant find a manual for my lawn tractor. it is a craftsman gt3000 with a kohler pro v twin 23hp. the model # is cv675s. i need to change oil and cant find drain plugs.help

Posted by chris fore on September 20, 2009 at 09:46 AM CDT #

My Kenmore model 417 electric dryer (10 years old) has begun making a loud squeaking sound as the barrel goes around. The sound lasts for the first few minutes of each dry cycle. It seems, once the barrel warms up, that the sound stops. I will have to decontsruct a wall cabinet system to pull the dryer out in order to access parts through the rear of the dryer. Before I call for a repair, I was hoping to have an idea what the problem might be and if I need to decontruct the wall cabinet system for rear access to the dryer.

Posted by Bob on September 20, 2009 at 10:40 AM CDT #

Hello Judith Kay McGee, this is Cooper from the Sears Blue Service Crew. I am concerned about your repair experience, I will be happy to assist you. The best course of action is to contact us directly so we may look into the service order. Please call us at 1-800-424-2047 so our trained representatives can address the problem directly.

Posted by Cooper on September 20, 2009 at 06:46 PM CDT #

Brian, this is Cooper with the Sears Blue Service Crew. I apologize you are having an issue with your lawn tractor, I will be happy to help. The troubleshooting steps that we have available direct us to the items that you have already addressed. We do have another option for you; please vist our Managemyhome.com website where you can ask an expert. Here are the directions: Go to www.managemyhome.com then Click on the ANSWERS tab and ask your question. If you don't find an answer to your question, type a detailed description of the problem in the "Add details" box. (You can even add images.) Then click "Preview." If your question looks correct in the preview, click "Submit question". The experts will respond to you within 24 to 48 hours.

Posted by Cooper on September 20, 2009 at 07:01 PM CDT #

Hello Brian Michaux, this is Cooper from the Sears Blue Service Crew. I apologize you are getting bleach spots on your clothes, I will be happy to work with you to get this resolved. The information we have available points to the bleach dispenser. If you fill the Bleach Dispenser past the MAX line or pour too quickly, it could cause the dispenser to immediately siphon the bleach into the load causing clothing damage. I hope this answers your question, if you need any further information please contact us at 1-800-424-2047.

Posted by Cooper on September 20, 2009 at 07:13 PM CDT #

Hi Chris Fore, I'm Cooper a Sears Blue Crew member. I understand how frustrating it is when you can't find the information you need to complete a repair, I will be happy to help. The model number you provided did not pull up any information in our database. I researched it further and found a manual for the Craftsman Gt3000 under a different model. Here is the link to the owners manual: http://www.managemyhome.com/mmh/lis_pdf/OWNM/L0103217.pdf. If you have any further questions, feel free to contact us at 1-800-424-2047.

Posted by Cooper on September 20, 2009 at 08:18 PM CDT #

Bob, this is Cooper with the Sears Blue Service Crew. I will be happy to help you with your dryer. I found this information on our website Managemyhome.com: "A loud grinding noise in spin on this model usually comes from the one-way bearing. The one-way bearing is part of the transmission on this model. I recommend checking the transmissions one-way bearing & replacing the transmission if needed." If you have any further questions please contact us at 1-800-424-2047.

Posted by Cooper on September 20, 2009 at 08:19 PM CDT #

Does the "Blue Crew" repair Whirlpool dryers?

Posted by Cornelius Love on September 20, 2009 at 09:57 PM CDT #

Hello Cornelius Love, this is Jon B. from the Sears Blue Service Crew. Sears service does service all the major brands including Whirlpool. If you would like to set service you may either set service here on the website on the home page or give us a call. You can contact us here at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on September 21, 2009 at 10:32 AM CDT #

I had the ignitor replaced on my Kenmore oven on 9/30/08 - it has gone out again, less than a year after it was replaced. Is there a warranty for replacement parts, or will I have to pay over $200 to have the ignitor replaced again?

Posted by Mary Beth on September 21, 2009 at 12:22 PM CDT #

Kenmore 18.2 cu. ft. fridge won't cool. Top freezer's ok, but coils in back (inside) behind panel frosted-over. Not sure if fan's working; don't think so. Paid over $400 two years ago for it, and I must fix myself. If not, no Sears/Kenmore ever again. This just isn't right...

Posted by leo on September 21, 2009 at 12:28 PM CDT #

Hi Mary Beth, I'm Jon a Sears Blue Crew member. I know it’s difficult when you have a repeated problem with your oven. To make sure we provide you the best information on this service and the oven, I would like to have you give us a call here at Sears Home Services 1-800-424-2047. From here we will provide information and let you know about any possible repair costs and assist you with any questions.

Posted by Jon B. on September 21, 2009 at 01:39 PM CDT #

My Kenmore washing machine model 48102/48106 is smelling of mildew. I have cleaned it with vinegar, and with dilute chlorine bleach. I have a service agreement. Should I schedule an appointment?

Posted by Deborah Kilmer on September 21, 2009 at 01:46 PM CDT #

Leo, this is Jon with the Sears Blue Crew. I know it’s irritating when a two year old refrigerator is not cooling correctly and I have information that may help you resolve this. When you start seeing the frost build up in the back portion of the refrigerator it usually has to do with the defrost cycle not working correctly. If the refrigerator is not defrosting correctly the problem may be the frost is building up in the vents preventing the air from flowing into the refrigerator section. To fix this you may try doing a hard reset the unit by turning power off to it for two minutes, doing a manual defrost by turning the power off to the unit for 12 hours, or by replacing the defrost timer or heater. If you would like more suggestions please also visit www.ManageMyHome.com and ask your question under the answers tab, or call us here at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on September 21, 2009 at 02:12 PM CDT #

Thanks, Jon, I appreciate the cordiality in the presence of an irked owner. The freezer "coils" for lack of better term, located behind the freezer panel in the upper freezer compartment, are frosted; the fridge isn't. I've defrosted the unit and all vents and plugs are clear. It's definitely mechanical. Have a guess as to which one I'll need to buy? If so, where can I find the step-by-step to do this myself? Thanks, Leo

Posted by leo on September 21, 2009 at 02:27 PM CDT #

Leo, this is Jon with the Sears Blue Crew. Thanks for responding and letting me know what you’ve tried. I would like to recommend that you visit our website www.ManageMyHome.com. At this website you will be able to ask your questions to techs and get detailed information. I know it’s not easy having to fix your own appliance and I assure you this will be a great help to you. Once on the site simply click on the “Answers” tab in the top and ask your question in the space provided. Also Leo, feel free to call us here at Sears Home Services 1-800-424-2047, we can walk you through the process.

Posted by Jon B. on September 21, 2009 at 05:54 PM CDT #

Please tell me what I need to vent my new microwave through the wall. Do you have a parts kit for this? Thanks for your help.

Posted by Susan on September 21, 2009 at 09:29 PM CDT #

Please tell me what I need to vent my new microwave through the wall. Do you have a parts kit for this? Thanks for your help.

Posted by Susan on September 21, 2009 at 09:44 PM CDT #

I made an appointment for a Sears repair person to fix my washing machine 1 week ago. It is a little more than 1 year old, and it is already having issues. I am shocked that it is showing failure codes this early in its lifecycle. Seems like a quality issue or something. And there's nothing in the repair manual that I can do to diagnose it. It just says to call a repair person. So, after making my appt 1 week prior, today I took off work to wait for him. I waited and waited and finally got a call saying they were late, but coming. After 5pm, I started calling, and 3 times they said they're coming. Now it is 8:30pm. I called again... they said, they're not coming. I'm so disappointed with Sears. That is so disrespectful of your customer's time. And it would have been easier to take this if the machine were old, but it's only a little over a year old... Oh well, this teaches me a lesson or two on a few fronts...

Posted by Joan on September 21, 2009 at 10:41 PM CDT #

I have been waiting since Aug. 31st to get my dryer fixed. Part has been in hand since Sept. 11 and someone from Sears said they set up an appointment for me for Sept. 18. Called Sept. 17 and no appointmen had been made. Wonderful. I asked to speak with a supervisor and was told a supervisor could only be emailed by Customer Service and someone would get back to me in 24-48 hours. It's now been 3 days and still no word. Spoke "on line" with Saul Morrison last Thursda (Sept 17th) and he said someone would get back to me in 24 hours. Still waiting for that call too. The earliest appointment that you could give me is Sept. 28th. You are the WORST at Customer Service and helping a customer out. It is now my problem that someone at Sears doesn't know how to do their job and set up an appointment. Does anybody at Sears care ?

Posted by Pat Kane on September 22, 2009 at 03:26 PM CDT #

Hi Susan, I'm Cooper a Sears Blue Crew member. I apologize; I would need a little more information to answer your question. Please provide the model number so I may look up the parts needed to complete the job. If you would prefer to speak with a specialist directly, please contact us at 1-800-803-6775 or email us at contactus@searshomeservices.com.

Posted by Cooper on September 22, 2009 at 05:39 PM CDT #

Food in my refrigerator is freezing but haven't adjusted the thermostat at all. Why would this be happening and can I adjust/fix myself? Thanks.

Posted by Dave on September 22, 2009 at 06:04 PM CDT #

Dave, this is Cooper with the Sears Blue Service Crew. I am disappointed to hear you fridge is not working properly, I would be happy to assist you. I found this information on our Managemyhome.com website: “Depending on the model, the air damper or cold control could be malfunctioning. The setting may also need to be adjusted. The recommended setting is just a normal starting point under ideal conditions. Try setting it slightly warmer. If this is electronic, it could be a board or sensor problem.’ I hope this answers your question, if you need further assistance please contact us at 1-800-424-2047. I

Posted by Cooper on September 22, 2009 at 06:44 PM CDT #

The freezer part of my GE Profile refrigerator has been making a surging noise on and off for months. In June I had a local repair man out and it wouldn't make the noise. In July I had the GE man out, it didn't make the noise for him so I was out $90. Last night I discovered the freezer had stopped working. About 3 hours after discarding and transferring food to another small freezer, it started to work and ice began to drop las night. It is still working this morning, but still making the surging fan noise. What should I do? Thanks

Posted by Melanie Prehoda on September 23, 2009 at 07:55 AM CDT #

We have a Kenmore microwave/hood combo..Model#721.80593, installed Apr 2005. One night I had the night light on, and all of a sudden it just 'popped'. I checked the breaker, not it because all of the rest of the microwave functions still worked. I replaced both light bulbs, still nothing. I looked in the manual to see if there is a fuse associated with the lights, but didn't anything. I am lost without the night light! Any suggestions?

Posted by Cathy Parker on September 23, 2009 at 08:11 AM CDT #

I want to buy a new kitcken faucet and have it installed. What do i need to do?

Posted by Glenn Colivas on September 23, 2009 at 09:19 AM CDT #

I have a Kenmore electric range model # 790.9621 The element on light remains on when all zones are in the off position. Why?

Posted by Kevin Burich on September 23, 2009 at 10:17 AM CDT #

Freezer is plugged in, no light , control panel is off, no juice seems to be going in at all , plug does work. Is ther a reset buuton besides the fron t panel

Posted by Fritz on September 23, 2009 at 10:39 AM CDT #

Sears will sell, not service!! Despite having a service contract, we are three weeks without a washer. We are running out of friends!! Sears reps and technicians promise the world, but don't deliver. They are like clones reading scripts.Having spent several thousands of dollars on appliances, we are now dismayed and FORMER CUSTOMERS!! No wonder Sears stores are closing.I have been lied to given no options--take it or leave it. Shame on you!

Posted by Kerry Burke on September 23, 2009 at 12:14 PM CDT #

Hi Melanie Prehoda, I'm Cooper a Sears Blue Crew member. I genuinely express regret that you are having troubles with your refrigerator; I will be delighted to look into it for you. I located this information on our Managemyhome.com website: “From what you are describing it sounds like the freezer fan motor may need to be replaced. The bearings may be going out or the fan blade is slipping or cracked. I would recommend replacing the freezer fan motor & fan blade.” If we can help in any other way, or if you have any other questions, please call us at 800-424-2047, and we'll do our best to help you out.

Posted by Cooper on September 23, 2009 at 04:22 PM CDT #

Hello Cathy Parker, this is Cooper from the Sears Blue Service Crew. I am unhappy to hear you are having issues with your microwave; I will be pleased to be of assistance to you. Something like this is going to be the control board or wiring harness to the night lights. There is not a fuse in the light circuit. I would recommend calling for service on this type of repair. If you would like to set service please contact us at 1-800-424-2047.

Posted by Cooper on September 23, 2009 at 04:28 PM CDT #

This is Cooper with the Sears Blue Crew. Glenn Colivas I would like to assist you in locating the website where you can purchase the faucet and provide you with the contact information for our Home Improvement department. Here is the website address for Sears.com:http://www.sears.com/shc/s/s_10153_12605_Bed+%26+Bath_Bath+Hardware_Faucets+%26+Showerheads#viewItems=40&pageNum=1&sortOption=ORIGINAL_SORT_ORDER&&filter=Faucets+or+Showerheads|Faucets&lastFilter=Faucets+or+Showerheads. The Home Improvement department number is 1-866-994-1218. If you need any further assistance feel free to contact us at 1-800-424-2047.

Posted by 204.2.228.207 on September 23, 2009 at 04:39 PM CDT #

Kevin Burich, this is Cooper with the Sears Blue Service Crew. I understand its irritating when you range isn’t functioning properly, I will be happy to lend a hand. The information I found on Managemyhome.com shows that if it's the Hot surface indicator light staying ON the failure is with the radiant burner. If it's the surface burner ON indicator the failure is the burner switch. I recommend calling a service technician to diagnose and repair your range. If you would like to set service please contact us at 1-800-424-2047.

Posted by Cooper on September 23, 2009 at 04:45 PM CDT #

Hi Fritz, I'm Cooper a Sears Blue Crew member. I know how it feels when an appliance is not working correctly, I will be happy to work with you. The information that I found shows that the freezer does not have another reset button. I would strongly suggest setting service for this freezer. If you would like service contact us at 1-800-424-2047.

Posted by Cooper on September 23, 2009 at 05:12 PM CDT #

FINALLY my freezer is freezing the food in it. But I am still waiting on the check for the lost food that I was told was submitted by the 3rd tech and the 5th tech that fixed the freezer put me through to get my check and found the 3rd tech never submitted a claim. That was the same tech that came out and said that all he could do was order parts because he was not cleared by his doctor to actually work on the freezer. Why would a tech get sent out that can not work on anything due to a medical issue??

Posted by Sandra on September 23, 2009 at 11:30 PM CDT #

Clothes continiously get stuck under the outer washplate (part # 8055269) on my Calypso washer (model number #110.22082101). I have taken the plate off and removed the clothing several times recently and the problem repeats. The machine now reports an error code of "LD". Is there a problem with the ujoint (part#8272000), load leveler (part#8519518) and/or the outer washplate? there seems to be up/down play in the outer wash plate than I noticed previously. Thanks, James

Posted by james on September 24, 2009 at 07:58 AM CDT #

Hello James, this is Jon from the Sears Blue Service Crew. I’m glad you informed us of the problems you are experiencing with your washer. I would like for you to call us here at Sears Home Services so we can give you further information on your Calypso. The phone number to reach us at is 1-800-424-2047; we look forward to assisting you.

Posted by Jon B. on September 24, 2009 at 11:53 AM CDT #

To Kelly Burke, My name is Brian and I am part of the Sears Cares escalations team. I am very sorry about the service failure and we want to get this corrected for you. Service is usually very efficient in most cases. We would like to know more so we can step in and resolve this. Please contact my office via email at searscares@searshc.com so we can help. In the email, please provide a contact phone number and the phone number your washer was purchased under and we will call you directly. Also, please provide the screen name (Kelly Burke) and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by Sears Cares on September 24, 2009 at 01:21 PM CDT #

I had my oven serviced on September 1. Now its not working again. Is there a warranty on repairs?

Posted by Tom Everett on September 24, 2009 at 01:49 PM CDT #

This is Jon with the Sears Blue Crew. Tom Everett I would like to let you know that every service Sears’s techs do complete comes with a 90 warranty. If the problem is the same it will be covered. Please give us a call here at Sears Home Services, 1-800-424-2047 so we may assist you in setting service.

Posted by Jon B. on September 24, 2009 at 02:37 PM CDT #

To Sandra, My name is Brian and I am part of the Sears Cares escalations team. We would like to make sure you get the food loss money that is due to you. Please contact my office via email at searscares@searshc.com so we can assist in this. In the email, please provide a contact phone number and the phone number your refrigerator was purchased under and we will call you directly. Also, please provide the screen name (Sandra) and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares

Posted by SearsCares on September 24, 2009 at 03:34 PM CDT #

my brand new dishwahser is leaking out the door on the sides.

Posted by charles bradley on September 24, 2009 at 07:21 PM CDT #

Why is my dishwasher making a loud ticking sound-it seems to be coming from the door. I have a Kenmore Elite that is only 18 mos old. The motor was replaced under warranty yesterday. I ran it last night and it did not make the ticking sound.

Posted by mam on September 24, 2009 at 11:09 PM CDT #

Hi i can't find my model number. It is a Frigidare side by side refigerator freezer it is about ten years old. NO owners manual. Door seal to refigerator is shot. Sincerely Malcolm

Posted by Malcolm r shaffner on September 25, 2009 at 04:53 AM CDT #

I have a series 600 washer, a small gold colored pin feel out of bottom of washer, it its a part for the machine, but can U tell me what that small part is, itis about 3/4 inch ,booby pin size with a small hole on one end.

Posted by dale boris on September 25, 2009 at 08:24 AM CDT #

Hello Charles Bradley, this is Jon from the Sears Blue Service Crew. I know it’s never fun when you have a major appliance like a dishwasher leaking. I want to let you know we here at Sears Home Services can assist you in setting service and resolving that door leak. Please give us a call here at 1-800-424-2047 so we may assist you in getting that door seal fixed.

Posted by Jon B. on September 25, 2009 at 10:24 AM CDT #

I bought a Frigidaire gas range in 2005 and have always had problems with loosing power. this was always fixed by resetting the circuit breaker. Now i'm getting this f13 code and cannot use the oven. Any idea what the problem is?

Posted by robert marsach on September 25, 2009 at 10:39 AM CDT #

Hi Mam, I’m Jon a Sears Blue Crew member. I have heard of this problem with dishwashers before. This occurs many times after a major part is installed such as the motor. The sound usually only lasts a couple of cycles while the part adjusts inside and then goes away. If the ticking noise comes back please give us a call here at Sears Home Services, 1-800-424-2047 for further assistance.

Posted by Jon B. on September 25, 2009 at 10:59 AM CDT #

This is Jon with the Sears Blue Crew. Malcolm Shaffner I would be happy to let you know where you can find the model number on your refrigerator. The model number is usually located beneath or inside the food compartment, on the cabinet frame, inside the liner on the top, or on a plate in the lower rear or front of the refrigerator cabinet. Please give us a call here at Sears Home Services, 1-800-424-2047 if you would like help finding the manual or parts.

Posted by Jon B. on September 25, 2009 at 11:17 AM CDT #

Dale Boris, this is Jon with the Sears Blue Crew. To find out where this part goes, I would like for you to visit our website www.ManageMyHome.com. At this site you can ask an expert your question and get the best information. Once you are at the site click on the answers tab at the top of the page and ask your question. For help on the site feel free to call our Manage My Home team at 1-800-803-6775.

Posted by Jon B. on September 25, 2009 at 11:31 AM CDT #

Hi Robert Marsach, I'm Jon a Sears Blue Crew member. I have seen the F13 error code before and did a little research on our Manage My Home website. I did find the answer for you! Here's a link to visit where you are able to see your answer. http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q141229. Please give us a call here at Sears Home Services, 1-800-424-2047 if you would like further assistance.

Posted by Jon B. on September 25, 2009 at 11:46 AM CDT #

I have a 16", 36cc chainsaw that won't start. Seems like no compression. Anything I can try at home?

Posted by George Cook on September 25, 2009 at 02:23 PM CDT #

I can not close my garage door with my remote when the temperature is low, like the morning in winter. The garage opener is Craftman.

Posted by chen on September 25, 2009 at 03:38 PM CDT #

Hello George Cook, this is Jon from the Sears Blue Crew. I do have a few things for to try that may help you in getting that chainsaw started. You will want to check for a dirty (plugged) fuel filter, fouled spark plug, empty fuel tank, bad gasoline, engine flooded, or internal engine problems. If none of these help you get the chainsaw running please give us a call here at Sears Home Services at 1-800-424-2047, we'll do our best to get you a resolution.

Posted by Jon B. on September 25, 2009 at 04:17 PM CDT #

This is Jon with the Sears Blue Crew. Chen, this problem occurs to many people during the colder times of year. What happens is the garage door frame can swell causing more door resistance. (The Garage door will rub against the frame). Or, the grease thickens in the door hinges and garage door wheels preventing normal movement. The way to correct this is adjust the down force one increment at a time being careful not to exceed setting number 7. Please feel free to call us here at Sears Home Service at 1-800-424-2047 if you would like more detail.

Posted by Jon B. on September 25, 2009 at 04:23 PM CDT #

When changing the clutch on a Sears 4 cycle Weedwacker Gas Trimmer 316.791940, after repalcing the clutch, what type of greese and how much do you use on the Clutch drum? Also, is there a repair manual on this item that gives step by step instructions?

Posted by B. Yeager on September 26, 2009 at 05:32 AM CDT #

There is no way to chat with Blue Service Crew that I can find - why bother having it on the page?

Posted by Roger on September 26, 2009 at 09:33 AM CDT #

Hi B. Yeager, I'm Jon a Sears Blue Crew member. I want to make sure we help you get the best help for this gas trimmer. There is a website through Sears called www.ManageMyHome.com where you are able to find manuals and ask experts questions such as this. Also, feel free to call our Manage My Home team for any help with the website at 1-800-803-6775.

Posted by Jon B. on September 26, 2009 at 11:03 AM CDT #

Roger, this is Jon with the Sears Blue Crew. I’m unhappy to hear our blog was not what you were expecting. The way we communicate and chat with customers is through this blog at the moment. If you would like to chat with us directly please call us here at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on September 26, 2009 at 11:48 AM CDT #

I bought a table tennis table for my son on 9/18/09. we were installing it and found the screws coming off the brackets. help!!

Posted by sue shankar on September 26, 2009 at 06:47 PM CDT #

Sue, this is Kevyn with the Sears Blue Service Crew. I know that those tables can get tricky. From the information you provided it is also tricky to interpret which screws and brackets you are referring to. We would love to assist you further if you can provide the model number to that table tennis table. If you would like to speak directly to an associate within Sears Home Services, you can give us a ring at 1-800-424-2047.

Posted by Kevyn on September 27, 2009 at 12:58 PM CDT #

I need to order a new turntable for my microwave.

Posted by Lois Tanner on September 27, 2009 at 02:04 PM CDT #

I need to order a new turntable for my microwave.

Posted by Lois Tanner on September 27, 2009 at 02:28 PM CDT #

Hi Lois, I'm Kevyn, a Sears Blue Crew member. I would be more than happy to assist you with your microwave. If you visit www.SearsPartsDirect.com you can enter the model number of your microwave to find a parts list. After you do that you will be able to browse the Subcomponent List for the exact part that you are looking for. If you have any difficulty with ordering online or have trouble finding the correct part, you can contact Sears Parts Direct at 1-800-366-7278.

Posted by Kevyn on September 27, 2009 at 02:52 PM CDT #

I have a brand new snow thrower Model 247.88955.which has leaked oil sisnce new. What is the best way to have unit repaired?

Posted by Norm on September 27, 2009 at 03:24 PM CDT #

I have a brand new snow thrower Model 247.88955.which has leaked oil since new. What is the best way to have unit repaired?

Posted by Norm on September 27, 2009 at 03:33 PM CDT #

bought a used chain saw M.#358.360680 lacks power, wants to die under a load, i"ve replaced the plug,air filter, can u tell me how to adjust the carb, i think thats my problem.. thanks

Posted by Blaine on September 27, 2009 at 03:36 PM CDT #

Hello Norm, this is Kevyn from the Sears Blue Service Crew. I agree that a brand new snow thrower should not be leaking oil. Make sure that the oil fill cap is secure, as this can cause the symptoms that your machine is having. If the cap is tight and it is still leaking, then check your owners manual to find out how long your manufacturer's warranty lasts. If it is within the time period, I recommend taking it to your nearest Sears repair center at no cost to you. Any further assistance you need we may be able to provide by calling us here at 1-800-424-2047.

Posted by Kevyn on September 27, 2009 at 05:23 PM CDT #

Blaine, this is Kevyn with the Sears Blue Service Crew. In reference with your chain saw, another part that could be the issue is the clutch assembly. If it is warn, this symptom can occur. You can visit www.ManageMyHome.com to look up the owners manual by clicking on "Manuals." You can also go to www.SearsPartsDirect.com to look at a part-schematic for your particular model. If you need any other questions answered, please do not hesitate to contact us here at Sears Home Services at 1-800-424-2047. You can also call the Manage My Home team if you need assistance with their website at 1-800-803-6775.

Posted by Kevyn on September 27, 2009 at 05:49 PM CDT #

Kenmore Elite Oasis Ht, approx. 1 yr old. Today the Cold/Cold wash/rinse setting began using only hot water. I swithed the hoses at the wall for the time being, and it is difinitely opeing the hot water valve instead of cold.

Posted by Todd on September 27, 2009 at 09:05 PM CDT #

I have an Onkyo A/V receiver which is the hub of my home entertainment center. Recently, when you turned it on, the receiver would take anywhere from 15 min. to nearly an hour before we get any audio out of it and when the audio finally starts to come up, it is a staccato sound (like stuttering) until you finally get full sound out of it. And then, the surround sound doesn't sound quite as good as it used to. Does this come under your service capabilities? I really don't want to replace the unit as when it is working properly, it is unbeatable not to mention the fact that my entire system is set up for this unit. Thank you, Dick Minton

Posted by Richard Minton on September 27, 2009 at 09:58 PM CDT #

Hi Todd, I'm Jon a Sears Blue Crew member. I would like to recommend you visit our www.ManageMyHome.com website for assistance on this water issue. At this site there is a section to ‘Ask an Expert’ and get advice on may be causing you to get hot water only. When you visit the site, just click on the Answers tab at the top of the page and ask your question. If you don’t see your answer right away it will ask you to register (it’s free) and your question will be sent to an expert and the answer emailed to you. Also Todd, if you would like help with the site give our Manage My Home team a call at 1-800-803-6775.

Posted by Jon B. on September 28, 2009 at 10:56 AM CDT #

This is Jon with the Sears Blue Crew. Richard Minton I would also like to recommend that you visit Sears’ website www.ManageMyHome.com to Ask an Expert. Problems with receivers such as this would best be answered by one of our experts. To ask our experts on the site simple click on the Answers tab at the top of the page and ask your question. If it’s not been answered or you would like more information it will ask you to register which is free and your answer will be sent to you via email. If you would like help with the site please call our Manage My Home department at 1-800-803-6775.

Posted by Jon B. on September 28, 2009 at 11:09 AM CDT #

We just had a repairman here on Friday to fix the leaking freezer. Yesterday it started leaking again. I made an appointment for two days from now, but there wasn't anything, other than the comments area, to indicate that this was a re-call. Will I be charged for the service, as I understood there was a 30 day warantee?

Posted by Ellen Maddrey on September 28, 2009 at 11:16 AM CDT #

Hello Ellen Maddrey, this is Jon from the Sears Blue Service Crew. I know that having a repeating problem is difficult and I am happy to answer your question. Every repair Sears completes is covered for 90 days. Our tech will go your home and reexamine your freezer and if he/she deems it the same issue it will be covered by the 90 day warranty. Ellen if you would like to talk to us here at Sears Home Services about the service please feel free to call us at 1-800-424-2047.

Posted by Jon B. on September 28, 2009 at 12:16 PM CDT #

Tu Madre Sears, forget you.

Posted by N. Dynamite on September 28, 2009 at 12:33 PM CDT #

i have a hotpoint rb790 stove [self clean-glasstop] i think the door needs to be reset - closer to stove body - is there any adjustment - i couldnt find anything in the manual- thanks pete m

Posted by pete m on September 28, 2009 at 12:59 PM CDT #

service order 75252727. please cancel. Valor fireplace 23 years old had a defective igniter, a similar igniter is available at Home Hardware. Requires some minor modifications, A washer ( it's smaller than the original) and a crimp connector.

Posted by Katherine Hack on September 28, 2009 at 01:35 PM CDT #

Pete M, this is Jon with the Sears Blue Service Crew. For information on how to make an adjustment to the range door you will need to talk to an expert. The good news is we have experts you can ask this question to on our website www.ManageMyHome.com! When you visit this site please click on the Answers tab at the top of the page and you will be able to ask your question. If you don’t see the answer you are able to register for free and receive the answer from the expert. Also, please call our Manage My Home team at 1-800-803-6775 for website assistance.

Posted by Jon B. on September 28, 2009 at 02:16 PM CDT #

Hi Katherine Hack, I'm Jon a Sears Blue Service Crew member. To cancel your service I would like to provide you the phone number here to Sears Home Services, 1-800-424-2047. For your security I’m not able to cancel appointments, but once you call us we will verify the correct information and get that canceled.

Posted by Jon B. on September 28, 2009 at 02:28 PM CDT #

We bought a craftsman air compressor from sears and we had only had it about 6months and it quit building up pressure they said we couldn't return it because I couldn't find my receipt but they order it for me so I know they had it on fill where they had order it in our name. I am still stuck with it and only used it 5 times and payed $275.00 for something I can't even use now. It will not build up pressure. Can you help us fix this or give us information on where we could get it fixed.

Posted by Nathan on September 28, 2009 at 02:31 PM CDT #

I have a Craftsman Garage Door Opener, model 139.53990D. It has a Keyless Entry Keypad, model 139.53754. I needed to change the code of the remotes and keypad. Upon changing the code the keyless entry keypad will not close by pressing the ENTER button. I have followed the direction for activating the One Button Close feature and have replaced the battery. What is wrong.

Posted by Eman on September 28, 2009 at 06:16 PM CDT #

SEARS MAN: I AM LOOKING AT PURCHASING A SEARS OASIS GAS DRYER MODEL # 26 49718 PLEASE ADVISE IF THE DRYER DOOR CAN BE REVERSED? THANKS. SAM

Posted by SAM-I-AM on September 28, 2009 at 07:24 PM CDT #

I have a craftsman model 917.273635 lawn tractor I need to replace the brake pads but I cannot remove the brake disk, what steps do I need to take to remove the part?

Posted by Keith on September 28, 2009 at 07:54 PM CDT #

I have a Kenmore 106.76232402 refridgerator. The water dispenser has not worked properly since the day purchased. The water dribbkes out. The filter is new and there is no clog in the water line. Please provide suggestions to rectify. Thanks.

Posted by Pete D on September 28, 2009 at 07:57 PM CDT #

09/28/2009 We have a Comfort 92 gas furnace, installed October 2007. We need to schedule a maintenance checkup. How do I do this? Please call 315-458-5895 or e-mail us at clarafike@yahoo.com Thank you. Clara R. Fike

Posted by Clara Fike on September 28, 2009 at 10:10 PM CDT #

11042822202 KENMORE ELITE leaks water inside the washing drum overnight. It still functions good and can wash a load ok. Any idea what part I should order? Also, how do I find if the warranty is still good?

Posted by greg eik on September 29, 2009 at 05:51 AM CDT #

Hello Nathan, this is Jon from the Sears Blue Crew. I can’t imagine how difficult it has been trying to get your air compressor fixed. I want to make sure we help you get this resolved and fixed for good. Please give us a call here at Sears Home Services at 1-800-424-2047 and we will help you find a resolution.

Posted by Jon B. on September 29, 2009 at 10:53 AM CDT #

Hi Eman, I'm Jon a Sears Blue Crew member. I do have a few suggestions that may help you with your keypad. First, try clearing all the codes on your opener and just programming in the key less device. If you still cannot get the key less pad to program, I suspect there is a problem with the key less device itself. You may try pulling the battery out for about 5 minutes and see if it resets and will work, but more than likely the keypad itself has failed and will need to be replaced. For further help with this opener please feel free to call us here at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on September 29, 2009 at 11:31 AM CDT #

Sam, this is Jon with the Sears Blue Crew. Thanks for contacting us with your dryer door question, I do have an answer for you. The dryer door is reversible for this model and the instructions for this are usually in your owners manual. If you have any further questions please feel free to call us here at Sears Home Services at 1-800-424-2047, we’re always here to help.

Posted by Jon B. on September 29, 2009 at 11:55 AM CDT #

This is Jon with the Sears Blue Crew. Keith, I would like to suggest you visit our website www.ManageMyHome.com to ask an expert information on how to remove this part. When visiting the site click on the Answers tab at the top of the page and then ask your question. If you don’t see that your question has been answered or the right information is there you can register for free and have the expert answer your question and send it to your profile. This whole process is free and you can do so much more on the website as well. For any help on the site you may also call our Manage My Home team at 1-800-803-6775.

Posted by Jon B. on September 29, 2009 at 12:09 PM CDT #

I have a rca tv aboUt 42in its an oldeR MOdel about 10-13 years old. i think the fuse froM inside the tv set is broken. Do you think its better to get a new tv or is it worth fixing?

Posted by 204.2.228.209 on September 29, 2009 at 12:17 PM CDT #

Hello Pete, this is Jon from the Sears Blue Crew. I do have a couple of suggestions that you can look into to help you find the problem with this refrigerator. The first thing to check is to make sure the water pressure is not on to strong, if it is you will have a leaking dispenser. Another suggestion that will help after a filter change is purging the water line. This is done by draining two gallons of water from the dispenser within a five minute period. Many times after the filter has been changed there is air in the water line which causes the drip, this purging will fix this. Pete if you would like to discuss this further please give us a call here at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on September 29, 2009 at 12:57 PM CDT #

Hi Greg Elk, I'm Jon a Sears Blue Crew member. I do have information that can assist you in finding the right part to fix your washer as well as warranty information. The warranty on all appliances is usually one year from the manufacturer, if you purchased a Protection Agreement they run from 3-5 years. I located the answer to your question on our website www.ManageMyHome.com and the link to the answer follows http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q110216. If you would like to discuss the problem with your washer more, or have us look up your warranty please call us here at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on September 29, 2009 at 01:41 PM CDT #

We have a Kenmore Top Loading Washer (25842) that will fill with water and does not progress in the cycle. I have checked our power source and that is fine. I have tried sticking a pen in the sensor from the lid connection and nothing happens. I have emptied the water and was able to fill it again but there is still no progression beyond that.

Posted by Kelly on September 29, 2009 at 01:44 PM CDT #

Valued Customer 204, this is Jon with the Sears Blue Service Crew. I know it’s a tough decision trying to figure if a new TV is needed, especially in these economic times. To be honest with you, a TV that old may be difficult to find any parts for; the parts are not guaranteed to be available after about 10 years. I recommend calling us here at Sears Home Services, 1-800-424-2047 along with your model number so we may find what the part costs and help you make a decision as to whether or not that should be fixed or replaced. We look forward to hearing from you here and helping you make your decision.

Posted by Jon B. on September 29, 2009 at 01:55 PM CDT #

Hi Kelly, I'm Jon a Sears Blue Crew member. I know it’s not fun having a washer that doesn’t wash. There is one major resolution I have for you with this washer that is not going into the spin cycle. The machine may appear to be in the Spin cycle but will not spin until the machine has finished pumping. Make sure drain hose isn't kinked, clogged or pushed all the way into drain. If this does not resolve your problem please call us here at Sears Home Services, 1-800-424-2047 so we may assist provide you further assistance.

Posted by Jon B. on September 29, 2009 at 02:03 PM CDT #

my craftsman lawn tractor mod. 917.270760 burns out the drive belt within 10 minutes after installing. Whats the matter. these belts are about 30n dollars each. I can't keep experementing with them. whats wrong?

Posted by Ronald Scott on September 29, 2009 at 02:48 PM CDT #

I have a 37" magnovox lcd tv. The picture is great, but it takes a long time to come on. What could be causing this and would it be an expensive fix?

Posted by John Spicciati on September 29, 2009 at 03:38 PM CDT #

Hello Ronald Scott, this is Jon from the Sears Blue Crew. I know it’s irritating having to keep replacing these belts, and I want to make sure that you get the best answer from our experts. Sears does have a website called ManageMyHome.com where you may visit to receive technical advice for free from experts! I suggest you visit this site and ask this question to our experts under the Answers tab at top. If you would like help with the site please feel free to call our Manage My Home team at 1-800-803-6775 for any help you may need.

Posted by Jon B. on September 29, 2009 at 04:37 PM CDT #

Hi John Spicciati, I'm Jon a Sears Blue Crew member. If this TV is a projection type LCD there may be a simple cause for this and it’s normal. Any projection TV that uses a lamp as a light source may take up to 3 minutes before the picture reaches full brightness. If the projection TV is taking longer than 3-4 minutes for a picture to reach full brightness the lamp may need to be checked to see if is burned or damaged. I suggest you give us a call here at Sears Home Services, 1-800-424-2047 for more information if this isn’t the problem.

Posted by Jon B. on September 29, 2009 at 05:00 PM CDT #

Hello, I have a Kenmore Mdl. 110.88752796 over and under washer dryer. I need to remove the washer agitator to get something from under it (a pen). Can you tell me how to remove it? Thank You Tom

Posted by Tom Dowdy on September 29, 2009 at 05:00 PM CDT #

Mr. Dowdy, this is Kevyn with the Sears Blue Service Crew. There is a Sears website that can give you a schematic on your machine. That website is www.SearsPartsDirect.com. Type in your model number and then click on "Tub and Basket Parts" which will appear in blue. That will give you an idea on how to disassemble the agitator. If you need more assistance than that website can provide, please go to www.ManageMyHome.com and click on "Answers." By doing this you will be able to ask an expert, who can respond to your questions in 24 to 48 hours. While doing this, please provide your model number and specific information. That way, the expert can give specific information in the feedback. If you would like to speak with one of our associates, please contact us at 1-800-424-2047.

Posted by Kevyn on September 29, 2009 at 06:34 PM CDT #

Hi, I have a Kenmore Elite side by side refrigerator model 1065771901. The ice dispenser has quit working. The bin has been emptied and cleaned out, yet still does not dispense ice when it refilled. Please advise if there is anything else I can check? Thanks.

Posted by Michelle on September 29, 2009 at 07:06 PM CDT #

This is Kevyn with the Sears Blue Crew. Michelle, I would like to assist you with your ice dispenser. There are a couple reasons why your ice maker is not dispensing ice. One reason would be that the motor needs to be repaired. Another is that this model has a control board and a core board that could also be damaged or defective. I recommend that this be serviced by a Sears technician to diagnose and fix the issue. If you have more questions, please call us and speak with a Sears Home Services associate at 1-800-424-2047. We will be more than happy to further assist you.

Posted by Kevyn on September 29, 2009 at 07:42 PM CDT #

web site feedback not working

Posted by norman smith on September 30, 2009 at 07:33 AM CDT #

I am the facility manager for a residential group home. We have a hotpoint range that is shorting out the outlet and tripping the breaker. It is a gas range and the electrical part of it is the ingnition, clock, etc. The range is older. What is the cost of coming out for a service call, and would it be better to replace the entire unit?

Posted by Bernie on September 30, 2009 at 12:32 PM CDT #

I would like to know about how much I should expect to pay to have my Kenmore dehumidifier serviced. I know it needs to be taken to the store for the job & don't want to make a trip if the price is too high.

Posted by kathy on September 30, 2009 at 01:53 PM CDT #

Bernie, this is Cooper with the Sears Blue Service Crew. The service charges for certain areas may be different. It is usually a flat rate labor charge of $129.00 which covers trip charge and labor fees. You would only be responsible for cost of parts and the Flat Rate Fee. The technician will provide an estimate for repair including parts and flat rate. If you decline you would still be responsible for the trip charge. I strongly suggest contacting us at 1-800-424-2047, so we may look into your service area and give you a quote.

Posted by Cooper on September 30, 2009 at 07:33 PM CDT #

Hi Kathy, I'm Cooper a Sears Blue Crew member. I sincerely apologize, we do not have the prices for dehumidifier repair. The service center that you take the dehumidifier into will usually charge a diagnostic fee of $29.00. They will provide you with a detailed estimate for the repair. You can look up the closest center to you at: http://www.sears.com/shc/s/StoreLocatorView?storeId=10153&catalogId=12605.

Posted by Cooper on September 30, 2009 at 07:41 PM CDT #

My maytag electric dryermodel PYE3300AYW has stop heating up , element does not look broke,wonder if its thermostate? Everthing else seems to be working on it,thanks

Posted by Donnie on September 30, 2009 at 08:24 PM CDT #

I bought from Sears in Clearwater, Florida, a Kenmore Microwave Hood model #363.62709 on 6/1/03, and everything works (light,fan, timer, etc) on the microwave except that it isn't heating food. Do you have any suggestions? The microwave costs approx. $300.00 and just 6 years later, I thought it would last me longer than that. I have all Kenmore appliances from sears in my home and I thought that from what I've been told by Sears salesman that they are a great brand and will last a long time. Please respond to my email. Thank you for your time and suggestions.

Posted by Adrien on October 01, 2009 at 06:11 AM CDT #

Hello Donnie, this is Jon from the Sears Blue Crew. I know it’s frustrating not having a dryer that dries correctly and I want to make sure you get the best information to help you. What I did Donnie, was visit our ManageMyHome.com website and asked this question to our experts. This link http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l2 will take you to the page where the Sears experts answer dryer heating questions. If you would like to talk more about this dryer, please call us here at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on October 01, 2009 at 11:05 AM CDT #

Hi Adrien, I'm Jon a Sears Blue Crew member. This question is one that I wanted to make sure you were provided the best answer. After doing a little research I found that there is a 20 amp fuse that if open will not allow the microwave to heat or for the display to light up. You say the microwave controls seem to work so the fuse is not the problem. The most likely problem with a microwave that will program and light up but not heat is a failed thermostat, door switch or transformer. I recommend a technician check and repair this problem because of the safety issues. If you would like to discuss your service options or any other information please feel free to give us a call here at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on October 01, 2009 at 11:28 AM CDT #

Own a Kenmore Dryer Mod.417.690.42991; when the unit spins while drying, the drum apprear to be tip down on the front of the unit (where the door is located), as clothing tend to get cought at the top edge of the drum / right above the door - this creates rub markings on all my clothes. Do I need to replace parts No.20 & 21 on the schematics for the unit? that is the lower seal basket and the hige basket? Thank you. oscar_solutions@yahoo.com

Posted by oscar on October 01, 2009 at 12:05 PM CDT #

Oscar, this is Jon with the Sears Blue Crew. To guarantee you get the best information I want to point you to our ManageMyHome.com website to ask this question to an expert. This site provides so much information that will help you not only with this issue, but some so much more. When at the site just click on the Answers tab at the top of the page and proceed to ask your question. If it hasn’t been answered yet, the site will ask you to register (all free) and your answer will be sent to an expert to be answered. For any help on the site please call our Manage My Home team at 1-800-803-6775.

Posted by Jon B. on October 01, 2009 at 12:33 PM CDT #

My Kenmore front load washer isn't draining water after the wash cycle. Does this sound like the water pump needs repair?

Posted by April on October 01, 2009 at 08:14 PM CDT #

Hi, I've got to know why my Input settings on my Insignia 32" LCD TV are losing sound and video frequently. There are no lose parts in or around the female input connector thingies. I'm a huge gamer and its really making me angry

Posted by Jacob Sanchez on October 01, 2009 at 09:40 PM CDT #

I just installed my new kenmore dishwasher correctly and when i turned the power back on all i get are two blinking lights (sani rinse and hi temp wash i think). When i open the door and then shut it, the two lights cease to blink. I cannot get any other setting to light up or start any cycle. When i turn the breaker off and then on again, the lights will blink again. i have checked my ground wire repeatedly and it looks good, as well as the other wiring. Does the unit have a reset code that would solve this issue?

Posted by J Ermer on October 02, 2009 at 08:10 AM CDT #

Hi April, I'm Jon a Sears Blue Crew member. The pump could very well be the problem with that washer, there is a few other things it may be as well. A few other options to check are the drain hose making sure it’s not clogged or kinked, make sure you’re using HE soap if it’s a HE washer, and last that the drain hose doesn’t have an air gap. If you would like any further advice or assistance with service please give us a call here at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on October 02, 2009 at 10:20 AM CDT #

Hello Jacob Sanchez, this is Jon from the Sears Blue Crew. I know it’s aggravating when a problem like this occurs, especially for a gamer. I had a similar problem a few months back and I found it wasn’t the TV or the input/output connectors. You may want to check the coaxial cords themselves, see if either another set of cords will work there or your cords will work on another model. Also, check the connection to the game system itself; some newer game systems have problems with the sound and video connections on the gaming systems themselves. If after checking this you continue to have problems please give us a call here at Sears Home Services, 1-800-424-2047.

Posted by Jon B. on October 02, 2009 at 11:05 AM CDT #

J Ermer, this is Jon with the Sears Blue Service Crew. I know it’s frustrating to have problems with this new dishwasher and I want to make sure we get you assistance to get this solved. To start off please try doing a hard reset to the model by turning off the breaker for two minutes then turning it back on. This will usually reset everything internally and help the dishwasher get to the manufacturer settings. If you see that this doesn’t work please give us a call here at 1-800-424-2047, we here at Sears Home Services will do our best to help you get that dishwasher working.

Posted by Jon B. on October 02, 2009 at 11:32 AM CDT #

i have a kenmore elite he5t washer , f35 keeps coming up . what can i do to fix this?

Posted by julie bruce on October 02, 2009 at 12:58 PM CDT #

Hi Julie Bruce, I'm Jon a Sears Blue Crew member. I have one suggestion that will help you fix the F35 error code, I suggest a hard reset. Start by turning the circuit breaker off for 30 seconds, and then reconnect the unit to the power source by turning the breaker back on, press the Pause/Cancel/Stop button twice to clear the display. After this, start a short cycle to check the operation of the machine by selecting a cycle and pressing and holding the start button until the machine starts. If the hard reset does not work, there may be an internal failure with the washer that requires service. If you would like to schedule service please call us here at Sears Home Services, our phone number is 1-800-424-2047.

Posted by Jon B. on October 02, 2009 at 01:48 PM CDT #

I have a model number 911.95589991 electric range. The oven on light blinks but the oven doen't work, nor does the self cleaning feature for the oven. What could cause this problem?

Posted by Cindy L Moorman on October 02, 2009 at 01:53 PM CDT #

Hello Cindy L Moorman, this is Jon from the Sears Blue Service Crew. I know it’s never fun to have an oven that’s not working, and I’m always happy to help. After a bit of research I found an answer that may help with your problem on our website ManageMyHome.com. Here’s a link http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q132522 that will take you to the answer. If you would like any help on the Manage My Home site please call them at 1-800-803-6775.

Posted by Jon B. on October 02, 2009 at 02:31 PM CDT #

I have a GE (Nautilus) Dishwasher, model #GSD3400G00WW. There is a fowl smell comming for it when I start it up. Once it starts running the smell disappears. I have been told by Sears to add a dishwasher cleaner to the empty dishwasher and run it, which I did too no avail. Then I tried a garbage disposal cleaner (in the disposal of course) which had no effect on the smell. This all started very recently and is quite annoying. The dishwasher is only a year old! Is this common with Sears dishwashers? Frustrated!

Posted by Greg Ferguson on October 02, 2009 at 07:40 PM CDT #

Greg Ferguson, this is Jon with the Sears Blue Service Crew. I apologize for any frustration this smell in your dishwasher has caused you. After doing a little research with GE models and smells that may develop I came to an answer that may help you on Sears’ website www.ManageMyHome.com. Here is a link http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q120880 to the answer I found that will assist you in getting rid of that smell. If you continue to experience the smell please give us a call here at Sears Home Services, 1-800-424-2047 and we’ll do our best to help you.

Posted by Jon B. on October 03, 2009 at 10:52 AM CDT #

I have my 11.5 , 30inch two stage craftsman snow thrower model NO. 917.881151, and my question is with the Bearing Auger #174658. Can this be replaced with the new round de-signed of todays 30inch. I went to the concord nh store for the answer and was treated as a pest. I am worried about this because in heavy snow the Auger assembly moves left to right and seems to vibrate , much. i do not want this to pop out. While at sears i noticed that all the snowthrowers have the new Round bearer auger. Also ,if interchangeable could this be used as a recall. Thank you Ray

Posted by Raymond Cote on October 03, 2009 at 05:44 PM CDT #

i just bought my washer and it is suppost to have a automatic water fill level and no matter what size load i do it fills for a large load what is wrong

Posted by gidget zangrilli on October 04, 2009 at 10:29 AM CDT #

The Fence (pt 12703004) for a CRAFTSMAN COMPOUND MITRE SAW (MD. 137.21200) APPEARS TO BE ANGLED OFF ON THE LEFT FENCE BY ABOUT 15 DEGREES. I DO NOT RECALL IT BEING THAT WAY WHEN i PURCHASED IT. IS THAT NORMAL. SUGGESTIONS.

Posted by Guy Salomon on October 04, 2009 at 10:50 AM CDT #

we have a Maytag 19.8 cu ft ice 20 french door cabinet depth bottom freezer refrigerator Model: mfi20667aes. Out icemaker gives us big cubes of ice; is there a replacement icemaker that we can purchase that is compatible that will give us crushed ice?

Posted by hillbilly on October 04, 2009 at 12:57 PM CDT #

Mr. Cote, this is Kevyn with the Sears Blue Service Crew. Each part is model number specific. Although the two snow throwers are 30 inches, the part number for the auger bearing could be different. Your auger bearing can fit on about 20 different model snow throwers. The new 30 inch two stage snow throwers have different parts that are not interchangeable with other models. If you need to order a part, you can at www.SearsPartsDirect.com or call 1-800-366-7278. If you have any more questions, please call Sears Home Services at 1-800-424-2047.

Posted by Kevyn on October 04, 2009 at 12:59 PM CDT #

I own a Craftsman power washer. When I pour gasoline into the tank it appears to be leaking out the bottom of the tank. I can't identify the exact source of the leak. Could this be as simple as a dryrotted hose?

Posted by Gary on October 04, 2009 at 01:28 PM CDT #

Hello Gidget Zangrilli, this is Kevyn from the Sears Blue Service Crew. From the description in which you provided, there could be a problem with the automatic sensor. Yet, some of these washers sense the lid opening and add more water thinking that another garment was added. You should take a look through your owners manual to make sure that you're not tricking the washer, and that the controls are set properly. If all controls are correct and it's still always filling for a large load, I recommend that a technician take a look and see if there is a problem with that sensor. Since you just bought it, it should have at least a 1 year manufacturers warranty. Sears Home Services representatives can assist you in scheduling an appointment if you'd like. Please call us at 1-800-424-2047.

Posted by Kevyn on October 04, 2009 at 01:49 PM CDT #

This is Kevyn with the Sears Blue Crew. Mr. Salomon, I would like to assist you with your Miter saw. There are locking screws that hold the fence at 90 degrees. If they are not tight, the fence might change angles. Page 12 in your owners manual has more details on that. If you do not have the owners manual, you can get it for free at www.ManageMyHome.com. Click on "Manuals" and type in the model number. Please call us at 1-800-424-2047 and we can assist you further if you have anymore questions.

Posted by Kevyn on October 04, 2009 at 02:09 PM CDT #

Hillbilly, this is Kevyn with the Sears Blue Service Crew. There is no ice maker that is interchangeable with your refrigerator. The design for your specific fridge has a cube-only ice maker/dispenser. If you have anymore questions, please give us a call at 1-800-424-2047. We will be happy to assist you.

Posted by Kevyn on October 04, 2009 at 02:52 PM CDT #

Hello Gary, this is Kevyn from the Sears Blue Service Crew. A rotted hose could most definitely be the reason why your tank is leaking. Inspect it and replace if necessary. Also, make sure the hose clamps are still attached and not damaged. If you'd like to have a Sears technician take a look at it, please call us and we can let you know where the nearest drop-off location is in your area. Or we can answer additional questions that you might have. Our number here to Sears Home Services is 1-800-424-2047.

Posted by Kevyn on October 04, 2009 at 03:15 PM CDT #

Duet Dryer WED9400 has an error code of F70, What does this mean. Please Help right in the middle of doing the laundry for next week. Thank You

Posted by Cindy on October 04, 2009 at 03:30 PM CDT #

Cindy, this is Kevyn with the Sears Blue Service Crew. An F70 error code means that the dryer thinks there is a problem with a component. To reset the machine, flip the circuit breaker that goes to the dryer to the OFF position. Leave it off for at least a minute or two, then flip the breaker back ON. This should fix the problem. If the F70 persists, there could be an internal failure of the machine and needs a technician to find the root problem. If you have anymore questions, or if you would like us to schedule an appointment for a technician to go to your home, please call us at 1-800-424-2047.

Posted by Kevyn on October 04, 2009 at 04:10 PM CDT #

My icemaker is making ice, but the ice cubes don't come out. How do I get them moving again? And, I have a Progressive 360 vacuum. Neither the dirt sensor nor the performance indicator light is working. Dirt sensor stays on red and performance indicator doesn't come on at all. I change bag regularly and chamber filter is clean.

Posted by Martha on October 05, 2009 at 06:03 AM CDT #

Hi Martha, I'm Jon a Sears Blue Crew member. I have information to help you with these problems you are experiencing with your appliances. There are a couple of reasons your ice may not be dispensing, the first would be that the freezer may be either to cold or to much crushed ice is going through your dispenser causing your chute to clog up. It’s recommended that you view your manual on how to clear the build up in the chute. If you don’t have your manual you can find it at our website www.ManageMyHome.com with your model number, just click on the Manuals tab and enter your model number. I would also like to recommend you visit this site to get an answer on the vacuum as well. When visiting the site just click on the Answers tab at the top and enter your question. If you would like further assistance with the site please call our Manage My Home team at 1-800-803-6775.

Posted by Jon B. on October 05, 2009 at 11:06 AM CDT #

Hi Martha, I'm Jon a Sears Blue Crew member. I have information to help you with these problems you are experiencing with your appliances. There are a couple of reasons your ice may not be dispensing, the first would be that the freezer may be either to cold or to much crushed ice is going through your dispenser causing your chute to clog up. It’s recommended that you view your manual on how to clear the build up in the chute. If you don’t have your manual you can find it at our website www.ManageMyHome.com with your model number, just click on the Manuals tab and enter your model number. I would also like to recommend you visit this site to get an answer on the vacuum as well. When visiting the site just click on the Answers tab at the top and enter your question. If you would like further assistance with the site please call our Manage My Home team at 1-800-803-6775.

Posted by Jon B. on October 05, 2009 at 11:07 AM CDT #

my kenmore dryer model # 86980800, serial # mbo680967 will not start when the start button is pressed, it makes sounds as if it wants to start but nothing happens..it is an older unit and i do not have the manual for it..please where do i look for the problem..thank you for your help.. jim

Posted by jimhuffman on October 05, 2009 at 12:19 PM CDT #

This is Jon with the Sears Blue Crew. Jim Huffman I did some research into this problem for you on Sears’ website ManageMyHome.com. I found this answer on the website, here’s a link http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q110738 that you can use to get to the answer. Also Jim, if you would like more help on the site or further questions please give our Manage My Home team a call at 1-800-803-6775 and you will get any help you need.

Posted by Jon B. on October 05, 2009 at 12:58 PM CDT #

I need a gas conversion kit or something to change my Magic Chef range from natural gas to propane gas. I can't find any info for model CGR3765BDC. I need help. Thank you, Mo

Posted by Mo on October 05, 2009 at 01:17 PM CDT #

I am trying to get a Maytag refrigerator repaired and I have had techs out to the house twice already. It still has the same probelm and I am now being told that I have to wait another 10 days for another tech. Why should I have to wait so long if it is not my fault that the techs are not doing the repair properly? This is a refrigerator we are talling about - not a vacuum. Food storage is at issue. I bought 5 applinaces from Sears all at one time in 2002. This regrigerator has been repaired about four times already. All of the appliances are covered with service contracts. My niece was hung up on by the cusotmer service person today when she asked why our appointment for today was cancelled! What can be done to accelerate this service call?

Posted by James J. Castellanos on October 05, 2009 at 02:45 PM CDT #

Hello Mo, this is Jon from the Sears Blue Crew. I did some research on this Magic Chef range and found that there is no LP conversion kit available for it through the manufacturer. This job is usually done by a person licensed for gas or a plumber. If you would like any more information please call us here at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on October 05, 2009 at 02:48 PM CDT #

I have a 5 year old Kenmore Gas Dryer model #74722 and am not getting any heat. Is this a quick fix?

Posted by STEVE on October 06, 2009 at 01:07 PM CDT #

do you repair mixers?

Posted by Leah on October 06, 2009 at 01:29 PM CDT #

Hi Steve, I'm Jon a Sears Blue Crew member. Because of how complex gas dryers are it is usually recommended you have a trained tech go out to your home for any repair or diagnoses. I did find an answer from one of our experts on our ManageMyHome.com website that will shed some light on this for you. Just use this link http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q110453 to get to the answer. And Steve if you would like anymore help please feel free to call us here at 1-800-424-2047.

Posted by Jon B. on October 06, 2009 at 02:02 PM CDT #

I have a 5 year old Kenmore Gas Dryer model #74722 and am not getting any heat. Is this a quick fix?

Posted by STEVE on October 06, 2009 at 02:05 PM CDT #

Leah, this is Jon with the Sears Blue Service Crew. Please give us a call here at Sears Home Services at 1-800-424-2047, so we can help you find service info on that mixer.

Posted by Jon B. on October 06, 2009 at 02:05 PM CDT #

The garage door safety pressure reverse has stopped working on my Sears Garage door opener. What needs to be done?

Posted by Mike P. on October 06, 2009 at 02:05 PM CDT #

This is Jon with the Sears Blue Crew. Mike P. I would like to point you in the direction of Sears’ website www.ManageMyHome.com. At this site you are able to ask an expert advice for situations such as this under the Answers tab. Also, if you need any assistance using the site you may call the Manage My Home team at 1-800-803-6775.

Posted by Jon B. on October 06, 2009 at 02:21 PM CDT #

Where do I find Glisten dishwasher cleaner.

Posted by Frank on October 06, 2009 at 02:35 PM CDT #

Hi Frank, I'm Jon a Sears Blue Crew member. After some searching I was able to find that we sell Glisten dishwasher cleaner through our Parts Direct department. If you would like to contact a specialist about purchasing this item you can dial 1-866-873-7666 and they will send that off to you. I hope this helps you out!

Posted by Jon B. on October 06, 2009 at 05:07 PM CDT #

I have a Kenmore refrigerator freezer side by side & we recently moved. It worked great before the move, now will run but will not cool at all. Any tips? amy s

Posted by amy steele on October 07, 2009 at 11:37 AM CDT #

I have two questions. I have a new kitchen fauct I need installed, will Sears do that? I am converting my dryer from gas to electric, do you have electricians that do that thru Sears?

Posted by carole on October 07, 2009 at 12:17 PM CDT #

October 7, 2009 I ordered an electronic control # W10084141 for my Mod. # 665.16014403 dishwasher on 7/01/09. New part came in. I installed. Didn’t work, same condition. “Normal Wash” light blinking. Nothing worked. I called Sears. Several phone calls and considerable time later, I received another new part, same part number, on 10/06/09. I installed new part. Didn’t work, NEW condition. Pots & Pans light blinks. Pushing Normal Wash button causes Pots and Pan light and Normal Wash light to blink alternately, toggling back and forth. Same problem, slightly different condition. I serviced major appliances for 30years, plus or minus. I am not unfamiliar with the way they work. I also called in a friend who is also an appliance serviceman. His analysis was the same as mine. Unless I am way off base, I received a second defective control panel.

Posted by Arthur Davis on October 07, 2009 at 03:17 PM CDT #

I ordered an electronic control # W10084141 for my Mod. # 665.16014403 dishwasher on 7/01/09. New part came in. I installed. Didn’t work, same condition. “Normal Wash” light blinking. Nothing worked. I called Sears. Several phone calls and considerable time later, I received another new part, same part number, on 10/06/09. I installed new part. Didn’t work, NEW condition. Pots & Pans light blinks. Pushing Normal Wash button causes Pots and Pan light and Normal Wash light to blink alternately, toggling back and forth. Same problem, slightly different condition. I serviced major appliances for 30years, plus or minus. I am not unfamiliar with the way they work. I also called in a friend who is also an appliance serviceman. His analysis was the same as mine. Unless I am way off base, I received a second defective control panel.

Posted by Arthur Davis on October 07, 2009 at 03:21 PM CDT #

i need to know how to take the top off of my kenmore 80 series washer before my crazy husband rips the whole machine apart helpppp

Posted by Rhianne on October 07, 2009 at 05:53 PM CDT #

Maytag side by side frig is leaking water inside the freezer where it goes to the bottom shelf where the basket rests. cannot see any visible water leak. HELP

Posted by Michelle Chumley on October 07, 2009 at 06:15 PM CDT #

Hi Amy Steele, I'm Cooper a Sears Blue Crew member. I apologize your refrigerator is not working, I will be happy to help. If the fridge was laying it down on its back or side during the move, the oil will not sufficiently run back into the compressor and will create a restriction. A restriction will require a technician to work on the sealed system. It’s also possible that something may have come loose; you can usually tell if that is the case by checking if the compressor is turning on.

Posted by Cooper on October 07, 2009 at 06:46 PM CDT #

Hello Carole, this is Jon from the Sears Blue Service Crew. I am glad you contacted us with your questions. We don’t have a service to install your faucet but we defiantly can set up a service date to convert your dryer. If you would like to set up a service date please contact us at 1-800-424-2047.

Posted by Cooper on October 07, 2009 at 07:04 PM CDT #

This is Cooper with the Sears Blue Crew. Arthur Davis I would like to assist you with your dishwasher. I am disappointed that you have experienced such an issue getting a working part. I strongly suggest contacting our Parts Direct department at 1-800-366-7278, so they may look into the order and get the problem resolved.

Posted by Cooper on October 07, 2009 at 07:10 PM CDT #

Rhianne, this is Cooper with the Sears Blue Service Crew. I would like to assist you with your washer. I would need the full model number so I can look up the diagram for your appliance. If it is more convenient you can call us at 1-800-424-2047, that way we can look at the information and direct you over the phone.

Posted by Cooper on October 07, 2009 at 07:17 PM CDT #

Hi Michelle Chumley, I'm Cooper a Sears Blue Crew member. I apologize that you are having an issue with your refrigerator, I will be glad to look into it for you. Since you are not seeing a visible leak, the problem could be during the defrost cycle. The water should drain out of the freezer and travel down to the drain pan underneath the refrigerator. In order to fix this you will need to remove the rear panel inside the freezer section to inspect the defrost drain. You can use hot water to clear the ice out & flush out the defrost drain line. If you need a technician to resolve this issue please contact us at 1-800-424-2047.

Posted by Cooper on October 07, 2009 at 07:46 PM CDT #

I have a side by side frig which is frosting up where the port between both sides on bottom exchange air and the lover cover on the freezer side has frost on it. It also seems to run constantly. Any ideas? If the defrost drain tube gets or is plugged, would that cause this and how easy is that to get to?

Posted by Bill on October 07, 2009 at 11:13 PM CDT #

I have a three year old Microwave Hood Combo model # 721.80802. The display in the control window is no longer centered in the display window. It has all the info but is split in half with the end info on the left side of the window. This happened litterally over nite. How can I recenter the display? Kim

Posted by kim krenz on October 08, 2009 at 08:03 AM CDT #

Hi Bill, I'm Jon a Sears Blue Crew member. To find more information on this frost problem I would like to suggest you visit Sears’ website www.ManageMyHome.com so you may ask an expert this question. At this site you are able to ask experts many different questions and get answers. All you would need to do is click on the Answers tab at the top of the website, and then proceed to ask your question. You may also register on the site (for free) and do so much more. Also Bill, if you would like more help with the site you can give the Manage My Home team a call at 1-800-803-6775 and they can answer all your questions.

Posted by Jon B. on October 08, 2009 at 12:02 PM CDT #

Hello Kim Krenz, this is Jon from the Sears Blue Crew. I’ve seen this problem and I can tell you it’s caused by abnormal noise or static. To reset the display you can unplug the power cord, then plug the power cord back in to reconnect power. Touch the “Stop/Clear” key once and the Main Menu will appear with no item selected. Push and hold the dial knob, and touch the “Manual Cook” key. This should cause the control to initialize itself. Your display should return to normal. If you would like further help feel free to call us here at Sears Home Services at 1-800-424-2047 so we can help you out.

Posted by Jon B. on October 08, 2009 at 12:19 PM CDT #

Thanks Jon, every thing worked just as you described. Kim

Posted by Kim Krenz on October 08, 2009 at 01:12 PM CDT #

It is unbelievable to me that you do not have better service hours available for those customers who work for a living and cannot take off from their jobs easily. I purchased my windows (26 of them); my water-heater and furnace (at great financial sacrifice)but I am especially disappointed in the furnace service. The water-heater had to be serviced several times and now it is winter and the furnace is down (not the first time either). Had to schedule well in advance (good thing it is not cold out yet) and because I could not be home til after 3 today(noted by your repair people), I missed the man. Now I have rescheduled again for next week under the same conditions and will probably miss that one too. I am very unhappy with Sears for sometime now and because of this have gone to PC Richard to buy my new stove, refrigerator, diswasher, and tv. That is what you have done to this long-time, once loyal customer.

Posted by Margaret Irizarry on October 08, 2009 at 07:58 PM CDT #

I have a menmore front load washer. Model #417.44052400. My machine does not spin. It does drain. I sent it through the codes I get control board needs to be replaced. done that still does not spin. It will agitate back and forth but will not spin. Also replaced motor control board.

Posted by Clay on October 08, 2009 at 09:35 PM CDT #

Clay, this is Jon with the Sears Blue Crew. I did some research on our website www.ManageMyHome.com through our Ask an Expert section to see if we had anything that may help you. Great news! The question for a similar item was answered by an expert and here’s a link http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q148948 you may use to find that answer. Clay, if you have any additional questions we can answer for you give us a call here at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on October 09, 2009 at 10:19 AM CDT #

my wifes girlfriend is having trouble with removing the water filter from her frig. it is a kenmore/whirpool. the button was depressed and the pur filter did not pop out.the button remains depressed and in. she broke the end cap on the filter trying to pull it out. what do you think? help

Posted by dick dion on October 09, 2009 at 10:32 AM CDT #

Hello Dick Dion, this is Jon from the Sears Blue Service Crew. It sounds as though the filter either is stuck in there or hasn’t been changed yet. With the button model filter she may try using a wood handle spoon to push in on the button while running water through the dispenser. This will give the button enough pressure to pop the filter as well as loosen it up by running the water. If you have any further questions feel free to call us here at Sears Home Services at 1-800-424-2047 and we will do our best to assist you.

Posted by Jon B. on October 09, 2009 at 12:18 PM CDT #

Please tell me if I can mount a snowblower model #842-240721 onto my 18 horse garen tractor model #917.255914. I was told there may be an adaptor kit required.

Posted by Lynn DeTray on October 09, 2009 at 01:44 PM CDT #

Hi Lynn DeTray, I'm Jon a Sears Blue Crew member. I looked into this for you and found that tractor and snow blower do not match with each other and would not be compatible. Many of the older models do not match up well with other parts unless it came with the item when purchased. I suggest giving our Parts Direct team a call at 1-866-873-7666 so they may check if there is any snow thrower attachment that would go with this tractor.

Posted by Jon B. on October 09, 2009 at 02:27 PM CDT #

I want to schedule an repair over the website but the scheduler keeps telling me to CALL you. I DO NOT WANT TO CALL. MY APPLIANCES ARE UNDER WARRANTY. I WANT A PERSON TO COME TO MY HOUSE AND FIX A SMOKING REFRIGERATOR. I AM NOT GOING TO TOUCH ANYTHING ON A WARRANTIED APPLIANCE. PLEASE HELP. WHERE CAN I SIMPLY SCHEDULE AN ONLINE SERVICE REQUEST???

Posted by Brenda on October 09, 2009 at 02:32 PM CDT #

Brenda, this is Jon with the Sears Blue Service Crew. I apologize the site if causing you so much frustration. Services set under warranty are generally asked to call us for service because the site may not read the warranty on your item. We here at Sears are also able to troubleshoot over the phone if there is a problem, helping you fix any problem without waiting for a tech. If you would please call us here at Sears Home Services at 1-800-424-2047 and we will assist you in setting service. Thanks for your patience and we look forward to assisting you.

Posted by Jon B. on October 09, 2009 at 02:58 PM CDT #

I am replacing a washer model 110.82980820 and a dryer(electric) model 110.869808. Can you tell me the capacity on each. Thanks

Posted by Bill on October 10, 2009 at 10:54 AM CDT #

We bought a Craftsman mid-engine riding mower in 2004 - and it already has a blown engine after two years of using it (we had a lawn mowing service for two of the years) (also had to have the wheels replaced after one year). I suppose it is just our bad luck - but now we need to dispose of it and don't know how to do that without cost. Any suggestions?

Posted by Greg on October 10, 2009 at 11:06 AM CDT #

Do you have technicians to repair Proform Treadmills near Lexington, VA?

Posted by 64.215.165.4 on October 10, 2009 at 09:30 PM CDT #

Hi, I'm Kevyn, a Sears Blue Crew member. We do have technicians that repair Proform treadmills near Lexington, VA. You can schedule an appointment on this website (www.SearsHomeServices.com), or call us at 1-800-424-2047. Also, if you have anymore questions, please feel free to call.

Posted by Kevyn on October 11, 2009 at 01:01 PM CDT #

I have a Kenmore 80 Series Model # 110.23812100 Serial # CM2536230 Type # 111 washing machine that won't drain or aggitate? Do you have any idea what parts I need to repair this?

Posted by Misty on October 11, 2009 at 01:38 PM CDT #

I feel stupid because I cannot figure out how to find a manual on your website. I need a manual on a Kenmore 80 series Washer Model# 110.23812100 Serial # CM2536230 Type 111. Please help!

Posted by Misty on October 11, 2009 at 01:50 PM CDT #

I have a Whirlpool Refrigerator Model # ET21DMXDN01 Type# 21TFA95 Serial # EE31717295 that is making a very loud thunking noise when the compressor shuts off. How or what is needed to repair this?

Posted by Misty on October 11, 2009 at 01:58 PM CDT #

I have a front load washer Model C48992 tha tis 18 mts old. I isn't completing draining the water. Any suggestions of anything I could try on my own without calling a repair man. Could I add liquid plumber to the washer to see if that would take out any clogs in the drain hose? Thanks Sandra M

Posted by Sandra Mikjaniec on October 11, 2009 at 02:29 PM CDT #

Blue Crew, where can I get the special tool to adjust the carb mixture on my sears leaf blower/vac motor? I live in high altitude and all of my small 2 cycle engines require a leaner fuel/air mixture adjustment. Thanks

Posted by John on October 11, 2009 at 03:18 PM CDT #

Hello Misty, this is Kevyn from the Sears Blue Service Crew. A washer that does not drain or agitate could be caused by a number of things. Make sure the drain hose is not kinked or clogged. Have you noticed any small clothing that have gone missing recently? This might be an indication that the pump could be clogged. Check out the website www.ManageMyHome.com for free technical support straight from our expert technicians by signing up and clicking on "Answers." You can also visit that website to view that owner's manual you are looking for. Just go to the site and click on "Manuals," and type in your model number in the space provided. Then click on the third link down that is blue in color which says "View Manual." As for your refrigerator, the thumping noise when the compressor shuts off is a common, and normal noise. The noise is just the freon moving through the sealed system. If you have anymore questions, please call us at 1-800-424-2047.

Posted by Kevyn on October 11, 2009 at 03:53 PM CDT #

Blue Crew, where can I get the special tool to adjust the carb mixture on my sears leaf blower/vac motor? I live in high altitude and all of my small 2 cycle engines require a leaner fuel/air mixture adjustment. Thanks

Posted by John on October 11, 2009 at 05:02 PM CDT #

Hi Sandra, I'm Kevyn, a Sears Blue Crew member. If it is not completely draining, there very well could be a clog somewhere in the unit. Make sure the drain hose in the back is not kinked or clogged. Please do not use any plumbing chemicals in the washer. Doing this will cause more damage to the machine. There is a product called "Washer Magic," which is made to help unclog the pump and drain hose. This product can be found at your local Sears store. Please also look into the website www.ManageMyHome.com. You can ask our technicians a question on this site. Just sign up (for free) and click on "Answers." Then type in your question in the space provided. You will then get a response by a technician within 24 to 48 hours. Also, my records show that the model number you provided is Canadian. If you need service, please call Sears Canada at 1-800-361-6665. Or for more assistance with the ManageMyHome.com website, please call 1-800-803-6775.

Posted by Kevyn on October 11, 2009 at 05:14 PM CDT #

John, this is Kevyn with the Sears Blue Service Crew. Without the model number of your machine or the specific part number that you are looking for, it is difficult to determine which EXACT part you need. The following is a carb adjustment tool part number for a small engine: 530035560. This part is not for sale through our PartsDirect or over the counter from a Sears store. Our technicians are the only ones who are able to order that part. You can take the blower/vac to the Sears drop-off location nearest you and have our technicians take a look at it for you. Only then can the tech order the part for you. Here is a URL to a site that offers to sell the part number I mentioned before: "http://search.cartserver.com/search/search.cgi?cartid=a-8671&category=Poulan_Parts&maxhits=20&keywords=530035560&go=GO!". If you have anymore questions or comments, please call us at Sears Home Services at 1-800-424-2047.

Posted by Kevyn on October 11, 2009 at 06:54 PM CDT #

My neighbor is going through hard times right now and so I bought a craftsman 1/2 hp model 139.53930.D Garage Door opener for them. However the unit runs down or up and hits the limit bolts and cannot adjust either direction with the limit potentiometers. The unit runs down then hits then returns up for about 9 inches or so. Then when I press remote again it does the same again and again. When it does run up its because I increase the up limit tension. Please help I feel so bad I tried to help and am lost on what to do now.

Posted by Felipe Garcia on October 12, 2009 at 11:54 AM CDT #

Hello, I have a GE dryer model number DBXR463ED1WW. It is 4 or 5 years old, although it remained in storage for a least a year, so it has not been used that entire time. It is used to dry clothes for a household of one person, so it gets relatively little use compared to most households. Yesterday it stopped heating up, although it still tumbles and buzzes whence a cycle is finished. It would not heat up on any of the four different cycles or with any of the different heat settings. What do you think is the most likely cause? How much would it cost to get a tech out? I am concerned about paying a substantial sum for a repair, e.g. $75+, if it may make more sense to just replace the dryer. Thanks.

Posted by Levin on October 12, 2009 at 12:06 PM CDT #

Hello Felipe Garcia, this is Jon from the Sears Blue Service Crew. I want to make sure we help you get information that will assist you with this garage door opener. To assure we get you this resolution I would like to suggest you visit our website www.ManageMyHome.com and go to ask an expert under the Answers tab. You will be able to ask this question to an expert and get professional advice on this question. If you would like further assistance with the website, please call our Manage My Home team at 1-800-803-6775 and they will give you advice.

Posted by Jon on October 12, 2009 at 01:11 PM CDT #

This is Jon with the Sears Blue Crew. Levin I would like to recommend you ask an expert on our website www.ManageMyHome.com under the Answers tab so you may get expert advice on this situation. The expert can give you advice on what may be causing the dryer not to dry so you may make a decision on whether this should be repaired or replaced. If you would like further assistance please feel free to call us here at Sears Home Services at 1-800-424-2047 and we’ll do our best to assist you.

Posted by Jon on October 12, 2009 at 01:36 PM CDT #

My kenmore 80's series washing machine leaked a small puddle of water underneath. I moved it and also found some oil had also leaked at some time or other. Does this sound bad? It was a thick mattress pad being washed.

Posted by jack on October 12, 2009 at 02:41 PM CDT #

Hi...I have recently procured a Proform J8 treadmill. Approx 10 minutes into the Fatburn 1 program the circuit breaker trips. I would appreciate your help on solving this problem. Thanks, Dennis

Posted by Dennis Massey on October 12, 2009 at 09:27 PM CDT #

Hi I have a RUDD outside unit for heating and ac,my question is I think I have a 10 year warranty on the heat exchanger,can you tell me if this is true,and if it is can sears make the repair to the heat exchanger ? thank you.

Posted by Bobby on October 13, 2009 at 07:25 AM CDT #

Hi Jack, I'm Jon a Sears Blue Crew member. This situation for a washer is not the best for the unit. If the transmission is leaking oil then it will need to be replaced. If it is a small enough leak the washer might continue to work for awhile. Either the transmission will need to be replaced or the whole unit. If you would like more information or help setting service please feel free to call us here at Sears Home Services at 1-800-424-2047.

Posted by Jon B. on October 16, 2009 at 05:26 PM CDT #

Dennis Massey, this is Jon with the Sears Blue Service Crew. I did some research and found an answer on our website www.ManageMyHome.com where you are able to ask an expert questions. Here is a link http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q124806 for you to use to find the answer. For more information please call us here at Sears Home Services at 1-800-424-2047 and we will be happy to assist you.

Posted by Jon B. on October 16, 2009 at 05:48 PM CDT #

can you renew your sears protection agreements on line?

Posted by shpnnanner on October 16, 2009 at 10:18 PM CDT #

I scheduled a service tech to come to my house to fix my washer. I was told he would be here sometime between 8am and 5pm. (Saturday, my only day off) I called the sears 1-800 number and was told there was no way they could tell me anything else. My question is If the service techs get their schedule by computer why cant customer service tell me where I am in the schedule. They should be given it also. Or at least have access to it. There has to be an easier answer than waiting all day.

Posted by Rob Link on October 17, 2009 at 10:20 AM CDT #

Hello Shpnnanner, this is Jon from the Sears Blue Service Crew. At the moment there is no way to extend your Protection Agreement online; we do have a direct phone number for our Protection Agreement department so you are able to renew that warranty. You can call them directly at 1-800-827-6655 and press option one; this department will help you renew that warranty.

Posted by Jon B. on October 17, 2009 at 10:21 AM CDT #

This is Jon with the Sears Blue Service Crew. Rob Link I apologize for any inconvenience and frustration of having to wait all day for the tech to fix your washer. If you would like to call us here at Sears Home Services at 1-800-424-2047 we would be happy to find out more information on where the tech is located and your service time. Your patience is appreciated and we look forward to helping you.

Posted by Jon B. on October 17, 2009 at 10:39 AM CDT #

My kenmore dryer is now less than 24 hours old. I picked it up and followed all instructions. After using it once, now when I push the power button, all selections only flash and when I push the start button and I hear three beeps. The dryer is a Kenmore Elite, electric model. Is there anyone that might be able to take the initiative and tell me what might be wrong with the machine or if it was operator error, I don't need to schedule a repair appointment three or four days out, I will just take the machine back to the sears store.

Posted by Michael on October 17, 2009 at 10:48 AM CDT #

Hi Michael, I'm Jon a Sears Blue Service Crew member. I know it’s difficult when a new appliance isn’t working correctly and we here at Sears Home Services want to help you with that. Please give us a call here at 1-800-424-2047 so we can do some troubleshooting with you and get that washer working.

Posted by Jon B. on October 17, 2009 at 11:07 AM CDT #

why does the back of my kenmore 90 series dryer seem to be welded on?

Posted by gerald h. on October 17, 2009 at 11:52 AM CDT #

Hi Gerald H, I'm Jon a Sears Blue Service Crew member. Every dryer model has the back welded on because any repair or parts are meant to be accessed through the front of the model. This is done for the customer’s safety by the manufacturer because of the sensitive parts located in that area. If you would like any more information or have further questions please feel free to call us here at Sears Home Services at 1-800-424-2047 so we may assist you.

Posted by Jon B. on October 17, 2009 at 12:29 PM CDT #

Hello Bobby, this is Jon from the Sears Blue Service Crew. The RUDD units generally have a 10 year warranty on the heat exchanger part, but the labor is usually not covered. If you would like to call us here at Sears Home Services at 1-800-424-2047 with the model number we can double check that as well as set up a service appointment.

Posted by Jon B. on October 17, 2009 at 02:13 PM CDT #

my kenmore side by side keeps over heating and i dont know y.the model number is 105.5959992 help

Posted by daniel jones on October 18, 2009 at 10:16 AM CDT #

Daniel Jones, this is Kevyn with the Sears Blue Service Crew. There could be many things that contribute to a fridge not cooling. If it is in a garage or outside, then it will need more upkeep than one inside the kitchen. The condenser coils might be dirty, especially with a pet in the home. If it's running constantly it could be a problem with the seal. The thermostat might need to be replaced if it is cycling off too early. Also, if there is air leaking into the fridge side from the freezer side, the air will freeze causing a block of air flow in the vent. I hope this information leads you in the right direction. If you need more assistance or have any other questions, please call us at Sears Home Services. Our number here is 1-800-424-2047.

Posted by Kevyn on October 18, 2009 at 12:18 PM CDT #

Snow Thrower 247.88790 9 Hp 28" 2-stage Hand operated shift lever vibrates out of position during normal operation. Looking for solution.

Posted by Rob on October 18, 2009 at 01:17 PM CDT #

Hi Rob, I'm Kevyn, a Sears Blue Crew member. If the shift lever is vibrating out of position, check to make sure the compression spring is in place; Along with the screw, washer and lock nut. This should solve the problem. If you have anymore questions please give us a call at 1-800-424-2047.

Posted by Kevyn on October 18, 2009 at 03:21 PM CDT #

Last nite our Kenmore side by side refrigerator started smelling like insulation or hot wires burning. After a call to the fire department-they too thought it was coming from the fridge. What do we do about this and has it ever happened to anyone before-the whole house smelled horrible.

Posted by Tim Kies on October 19, 2009 at 10:48 AM CDT #

Hello Tim Kies, this is Jon from the Sears Blue Service Crew. I know this situation is a frightening one and there may be a problem with the refrigerator. It is very possible that the relay or overload has failed and is causing the burning odor that you smell. But, if the relay and overload are burnt, then your refrigerator would usually stop working. If the unit is still cooling properly, I would not suspect a burnt relay or overload. I would recommend checking the wiring harness and condenser fan motor. If you would like any further assistance feel free to call us here at Sears Home Services at 1-800-424-2047 and we will be happy to answer your questions.

Posted by Jon B. on October 19, 2009 at 11:27 AM CDT #

i have a maytag neptune gas dryer. sometimes our cloths get hung a back of tub. it either leaves a grease spot or a tear. what could be my problem

Posted by van h johnson on October 19, 2009 at 06:08 PM CDT #

My Kenmore frig 106.74269401, serial ES2724860. Ice maker was broken, we replaced it and the dual water valve. Now ice maker works but makes hollow ice, some are filled with water but not frozen. Please help.

Posted by Michele Westerfield on October 19, 2009 at 06:28 PM CDT #

My Kenmore frig 106.74269401, serial ES2724860. Ice maker was broken, we replaced it and the dual water valve. Now ice maker works but makes hollow ice, some are filled with water but not frozen. Please help.

Posted by Michele Westerfield on October 19, 2009 at 06:33 PM CDT #

Will the snow thrower attachment 486.248401 mount to tractor 917.276390?

Posted by Matt on October 19, 2009 at 07:04 PM CDT #

Hi Van H. Johnson, I'm Jon a Sears Blue Service Crew member. You could have a bearing problem or support roller problem that is allowing the drum to sag down and not seal properly. When this happens, the clothes can rub against the felt seal resulting in stains or tearing of the clothes. I also want to recommend you visit our website www.ManageMyHome.com website along with your model number to ask this question under the Answers tab on the website. This question can be answered by an expert and provide you the best resolution. If you have any further questions about using the site please call our Manage My Home team at 1-800-803-6775.

Posted by Jon B. on October 20, 2009 at 10:23 AM CDT #

This is Jon with the Sears Blue Crew. Michele Westerfield the hollow ice may be being caused due to a few reasons. The first thing to check is the water pressure itself, if it was turned off while those parts were being replaced it may not have been turned on all the way giving you low water pressure which would cause the hollow ice. Also, check the water line itself to make sure it isn’t clogged or kinked in case you moved the appliance. The last thing to check is your water filter, if it is older than six months it will be due for a change. If you have any further questions feel free to give us a call here at Sears Home Services at 1-800-424-2047, we are always happy to help you.

Posted by Jon B. on October 20, 2009 at 10:47 AM CDT #

Matt, this is Jon with the Sears Blue Service Crew. After doing a bit of research I found that this snow thrower attachment will not fit the tractor it would usually have to be a specific tractor blade. I would like to recommend you call our Parts Direct specialists at 1-866-873-7666 with your model number so they may provide you any additional suggestions.

Posted by Jon B. on October 20, 2009 at 11:24 AM CDT #

I have a Kenmore range. When I pre-heat the oven, first it takes along time to reach it's temperatur, but when it does, if it is, after baking for a period of time, it seems like the oven loses heat.

Posted by Margo pettis on October 20, 2009 at 11:27 AM CDT #

Hello Margo Pettis, this is Jon from the Sears Blue Service Crew. Many times this is caused by either a power issue or the oven temperature not being calibrated correctly. The best way to solve this is to try turning the power off for 60 seconds doing a hard reset, then turn it back on and try running the oven to see if the temp has corrected itself. If this doesn’t work locate your manual and try calibrating by turning the temp up a bit according to the manual. If you would like any further questions feel free to call us here at Sears Home Services at 1-800-424-2047 so we can help you out.

Posted by Jon B. on October 20, 2009 at 11:44 AM CDT #

My Sears dishwasher was serviced yesterday and it does not work today with the same symptoms.This does not say very good things about your products or service. Martin Miller

Posted by Martin Miller on October 20, 2009 at 12:31 PM CDT #

trying to find out why the control panel does"nt work for th oven fridigidare model #fes367cesb

Posted by bob on October 20, 2009 at 01:31 PM CDT #

Hi Bob, I'm Jon a Sears Blue Service Crew member. I have a few recommendations that may help you with this problem. The best way to start is by taking a voltage reading to determine if the control board is getting 120 volts. If the control is getting the correct voltage you may need to replace the control board. If the control is not receiving the 120 volts, I would recommend checking the wiring harness. For any further information feel free to call us here at Sears Home Services at 1-800-424-2047, we are always happy to help.

Posted by Jon B. on October 20, 2009 at 02:08 PM CDT #

I have a Kenmore front loading washing machine. while washing a load of clothes, it made a loud noise and now it will not spin. The machine seems to be able to run through the agitation cycles, but will not spin. I took off the back and the belt looks ok. What can be done. Is this something I can fix?

Posted by Dicki R. on October 20, 2009 at 04:38 PM CDT #

This is Jon with the Sears Blue Service Crew. I did a bit of research to see what the problem may be with this washer Dicki and I found an answer that may assist you on our website www.ManageMyHome.com. Here is a link http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q148948 you can use to help you find the answer that will assist you in fixing this washer. If you have any further questions feel free to call us here at Sears Home Services at 1-800-424-2047, we are always happy to help.

Posted by Jon B. on October 20, 2009 at 04:58 PM CDT #

How can I bypass the safty sensor on my gaage door opener, I think my receiver logic board is going because I can it to work for a couple of days and then the door wont shut. I take it apart and put it back together and it will work for a couple of days and then stop

Posted by Ron on October 20, 2009 at 05:32 PM CDT #

Ron, this is Jon with the Sears Blue Service Crew. I would like to suggest you visit our website www.ManageMyHome.com where you are able to ask your question to an expert. Once at the site click on the Answers tab and ask your question. If it has been answered it will come up, if not it will ask you to register on the site (it's free) and have your answer sent to your email. For any further assistance with the website please give our Manage My Home team a call at 1-800-803-6775.

Posted by Jon B. on October 20, 2009 at 06:04 PM CDT #

I have some old craftsmans ranging in the 20 year plus mark. I would like to trade them in for new ones can I do such a trade even though they seem to be working?

Posted by fisher on October 21, 2009 at 09:28 PM CDT #

Hello Fisher, this is Jon from the Sears Blue Service Crew. At the moment Sears does not offer a trade in program for any appliance or tool. We are always happy to help you find the best tools at the best prices though. If you would like any assistance in finding a new items feel free to visit your local store or Sears.com. Also, we have shopping helpers on Sears.com called Personal Shoppers that will assist you with all of your shopping needs. If you have any further questions Fisher please feel free to call us here at Sears Home Services, our number is 1-800-424-2047.

Posted by Jon B. on October 22, 2009 at 10:27 AM CDT #

I have a Kenmore Series 90 Heavy Duty top loading washer. During spin cycles the tub bangs very loudly and appears to be out of balance and spins out of control. Rearranging the load does little or nothing to stop this. It recently stopped spinning (and agitating) altogether. I suspect the drive coupling broke as a result of all the vibration. I plan on replacing the drive coupling. Can you tell me what may have caused the tub to spin so wildly, in the first place. I'd like to repair that at the same time as the drive coupling.

Posted by Tom Ginefra on October 22, 2009 at 10:47 AM CDT #

Hi Tom Ginefra, I'm Jon a Sears Blue Service Crew member. From what it sounds like, that coupling could have been the reason it started spinning so wildly. Many times when that coupling breaks it either prevents the washer from spinning or causes it to spin out of control. I would also like to refer you to our “Ask an Expert” section on our website www.ManageMyHome.com as well. You will get expert advice on this to make sure you are getting the best information. Once at the site, click on the answers tab at top then ask your question, it may ask you to register (it’s free) so a tech may send you more detailed information as well. Tom, if you have any further questions please feel free to call us here at Sears Home Services, our number is 1-800-424-2047.

Posted by Jon B. on October 22, 2009 at 11:17 AM CDT #

my kennmore gas range is not heating up and I want to get it fixed ASAP can you help?

Posted by lori on October 22, 2009 at 06:11 PM CDT #

Lori, this is Jon with the Sears Blue Service Crew. Please call us directly here at Sears Home Services at 1-800-424-2047 so we may assist you with that range.

Posted by Jon B. on October 22, 2009 at 06:22 PM CDT #

I have an nordictrack audiostrider 800 ntel 7706.0, and had to replace the monitor. Now the speed needs to be adjusted. I know that I should be able to reset it thru the monitor but holding the fan button until it goes to the first step, but when i try to use the heart rate buttons to adjust the eddy motor it does not seem to take. Any place I can get the instructions?

Posted by John on October 22, 2009 at 08:50 PM CDT #

I have a Pro-Form XP 800 VF treadmill that is running perfect except for it is getting quite noisy. What can I do about it? I checked the manual and there is no info on maintenance.

Posted by Irene Purwono on October 23, 2009 at 09:32 AM CDT #

Hello John, this is Jon from the Sears Blue Service Crew. I know with situations such as this with a NordicTrack you want to get the best available information to make sure you get the right fix. There is a website of Sears that I would like to inform you of that will assist you. The website is www.ManageMyHome.com where you are able to ask experts questions under the Answers tab on the page and with the model number you may also find manuals related to the unit under the Manuals tab. I recommend visiting this site to find the answers you would need to fix this unit. John if you would like any assistance with the site you may also call our Manage My Home team directly at 1-800-803-6775.

Posted by Jon B. on October 23, 2009 at 10:16 AM CDT #

Irene Purwono, this is Jon with the Sears Blue Service Crew. Doing maintenance on that treadmill is very important, it keeps everything running smoothly as well keeping it quite. After a bit of research on our website www.ManageMyHome.com I found an answer from one of our experts describing how to keep these Pro-Form models maintained. Here is a link http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q143335 you may use to help find this information. Also, if you would like any further information please call us here at Sears Home Services at 1-800-424-2047, we are always happy to answer your questions.

Posted by Jon B. on October 23, 2009 at 10:44 AM CDT #

Hi Dustin, I'm Jon a Sears Blue Service Crew member. At the moment there is no chat option on the website I apologize if this is confusing. The way to chat with us here with the Blue Crew is to talk with us through the blog. Also, if you would like to talk to us directly please give us a call here at Sears Home Services at 1-800-424-2047, we are always happy to assist you with any of your service needs.

Posted by Jon B. on October 23, 2009 at 01:16 PM CDT #

Dryer Mo 110.73952101 no heating. Don't hear a click for the heat to turn on. Would it be the ignitor part?

Posted by Mary Evans on October 24, 2009 at 08:51 AM CDT #

This is Jon with the Sears Blue Crew. Mary Evans I searched our website www.ManageMyHome.com to check if this has been answered by an expert. Great news! This has been answered by an expert and here is a link http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q110453 that will take you to that answer and assist you with this dryer. If you would like any further assistance please feel free to call us here at Sears Home Services at 1-800-424-2047, we are always happy to assist you.

Posted by Jon B. on October 24, 2009 at 10:14 AM CDT #

on whirlpool bottom mount refrigerator model eb22dkxfn01.how do you get the drain pan out?

Posted by fred nazar on October 24, 2009 at 12:13 PM CDT #

We have a Kenmore Elite Ultrawash Model 665.15979990. It will start a cycle but will then interrupt itself and start flashing the Lock light. Opening the door will sometimes allow the Cancel button to be used to drain the machine. Have removed power to allow it to reset with no change. Have tried pressing the No Heat Dry for many seconds with no help. If the Lock light is flashing, pressing the Cancel button will get both lights flashing. Help!!!

Posted by Jim on October 24, 2009 at 12:30 PM CDT #

Hello Fred Nazar, this is Jon from the Sears Blue Service Crew. This Whirlpool does not have a removable drain pan on it. The new models are made to have the water evaporate by itself without having to have it pulled out and emptied. If you have any further questions feel free to give us a call here at Sears Home Services, our phone number is 1-800-424-2047.

Posted by Jon B. on October 24, 2009 at 12:57 PM CDT #

Jim, this is Jon with the Sears Blue Service Crew. I looked into this problem for you with our experts on www.ManageMyHome.com and found that we have an answer to assist you in fixing this dishwasher. Use this web address http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q125744 to get to the answer to help you fix this lock light problem. Also, Jim if you have any further questions give us a call here at Sears Home Services at 1-800-424-2047, we are always happy to help.

Posted by Jon B. on October 24, 2009 at 01:15 PM CDT #

Jon, Thanks for the answer. Unfortunately powering down the unit for 15 minutes didn't resolve the issue. The Locked light did go out and my Cancel cycle did complete. The machine then sat for a minute and, with no touching by me and no other activity, the Locked light again started flashing. I have been able to locate both the online owner's manual and my printed copy but can't find a parts list. Is there one that you could send to me? Just so you know, I have been working on electrical and electronic devices for over 30 years. I have fixed my own electric range, washer, dryer, etc. I also work as a high level tech for Square D's industrial controls division in a call center. So I'm no stranger to what you do either. Thanks for the help. Jim

Posted by Jim on October 24, 2009 at 02:29 PM CDT #

Hi Jim, I'm Jon a Sears Blue Service Crew member. I'm sorry to hear that didn't resolve this problem with that locked light staying on the dishwasher. I have a couple of more options to help you resolve this, the first is set service for a tech. I'm thinking this second option is better for you with all your experience and knowledge. We have a website www.ManageMyHome.com where you are able to ask an expert this question and get very detailed information to help fix this. Once on the site click on the Answers tab and ask your question including your model number and submit it. For more detailed information you may be asked to register which is free and have the tech send you the answer directly. If you would like any assistance with the website please feel free to give our Manage My Home team a call at 1-800-803-6775.

Posted by Jon B. on October 24, 2009 at 03:13 PM CDT #

Our Kenmore vacuum cleaner model #116.25512 and 13 won't start. We have checked all the electrical connections and the power as recommended in the manual but it still doesn't start. any other ideas we can try? Also, where can we take it for repair in Denver CO? Thanks!

Posted by Ginny Ades on October 25, 2009 at 12:04 PM CDT #

Hello Ginny Ades, this is Kevyn from the Sears Blue Service Crew. I'd like to assist you with your vacuum. There could be a problem with the ON/OFF switch. To have it diagnosed and repaired, you can bring it to our parts and repair center on 33rd Ave. in Aurora (720-858-8660), or to Westland Stores on Colfax Ave. in Lakewood (303-235-6221). If you have anymore questions or comments, please write us back, or call us at Sears Home Services at 1-800-424-2047.

Posted by Kevyn on October 25, 2009 at 02:35 PM CDT #

You reference a chat button in the original posting on this topic. Where is the chat button? roberteconnors@mac.com

Posted by Robert E. Connors on October 25, 2009 at 03:14 PM CDT #

Placed Internet Order on 10/18/2009 at 12:42 AM using Safari on Mac OSX, and received confirmation that my credit card would be charged $129.00, plus Sears Blue Crew would show up 10/24/2009 between 0800 and 1700. No one showed up. I called customer service by phone. They have no record of my Internet Order, but took a phone order and rescheduled for next Saturday. Note that I also can't look up my original order on the Internet, because you need a customer order number plus an e-mail address. There is no customer order number on my confirmation statement! Customer Service indicated that there is a known problem scheduling over the Internet. Not certain what is happening. Is problem limited to Macs? Would appreciate a call from web services. I am in the IT business. (703) 627-0356. roberteconnors@mac.com

Posted by Robert E. Connors on October 25, 2009 at 03:21 PM CDT #

Mr. Connors, this is Kevyn with the Sears Blue Service Crew. The chat button is not present because that tool is closed right now. There would be a button you can click that will enable you to chat. This button, when it is open, is located at the top of this page. As for your service order, please call us so we are able to speak directly with you and find the information needed to get everything taken care of for you. Our number directly to Sears Home Services is 1-800-424-2047.

Posted by Kevyn on October 25, 2009 at 05:08 PM CDT #

You ask me how you are doing-well at this moment your batting about a triple zero. All I need is a number for the Sears Repair Center. Well I decided you don't work for Sears you work for a Blue Shirt Factory. Effie!!39

Posted by Effie on October 25, 2009 at 05:54 PM CDT #

I have a 2 year old Oasis HE washer model # 110.27092603 type 530 that clunks during agitation. We have had a repair person come to look but he was not able to find anything wrong. It is agitating me... Any suggestions? Thanks

Posted by Laurie on October 25, 2009 at 06:04 PM CDT #

Hi Laurie, I'm Kevyn, a Sears Blue Crew member. The noise you describe as a clunk during the agitation can be caused by a few things. The most common problem is the transmission. It is a normal sound, but can progress and get worse over time. The only fix is to replace the transmission. The suspension springs might also be broken. If you have any other questions or comments, please give us, Sears Home Services, a call at 1-800-424-2047.

Posted by Kevyn on October 25, 2009 at 07:57 PM CDT #

My washer will not start, and it flashes F1 what does that mean? It is a Whirlpool.

Posted by CHristie Fishbaugh on October 26, 2009 at 01:25 PM CDT #

Hello Christine Fishbaugh, this is Jon from the Sears Blue Service Crew. The F1 error code generally happens when there has been a power surge or electrical problem. This code can be reset through a hard reset of the washer. To do a hard reset turn the power to the washer off for about 60 seconds and then turn it back on. Once this has been done the error should be cleared and you should be able to use the washer as normal. If you would like any further information or have any additional questions feel free to call us here at Sears Home Service at 1-800-424-2047.

Posted by Jon B. on October 26, 2009 at 01:37 PM CDT #

Question about older Kenmore Top Freezer, Frost Free Refrigerator (Mod # 78278286 S/N L21071123). Motor will not shut down. Keeps running for hours. Does cool appropriately. Any ideas for troubleshooting ideas?

Posted by Bill Wells on October 26, 2009 at 07:10 PM CDT #

Correction on message just posted about older Kenmore Top Freezer, Frost Free Refrigerator: Model # is 978278286. Ideas for trouble shooting please?

Posted by Bill Wells on October 26, 2009 at 07:13 PM CDT #

purchased a Kenmore elite HE5T dryer and less than a week after delivery, it won't start. Customer service won't help, just scheduled an appointment for another week out...The dryer power comes on, but when you press the start button, it shuts down...Sears, totally unacceptable. It may be an easy fix, if someone would talk versus scheduling...

Posted by Jackson on October 27, 2009 at 09:10 AM CDT #

Bill Wells, this is Jon with the Sears Blue Service Crew. There is one main cause for that refrigerator to be running long and loosing its coolness. The condenser coils are dirty causing the compressor to work harder, run longer, and not cool properly. I recommend giving those condenser coils whether they are in back or the bottom of the refrigerator very thoroughly. Usually within hours you should see in difference in it running and cooling. Bill if you have any further questions feel free to give us a call here at Sears Home Services at 1-800-424-2047, we are always happy to help.

Posted by Jon B. on October 27, 2009 at 11:34 AM CDT #

This is Jon with the Sears Blue Service Crew. Jackson I have a found an answer that may assist you that was answered by our experts on our website www.ManageMyHome.com. I apologize you weren’t able to get further information and I’m glad you let us know so we can help. Here is a website address http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q130282 that will take you to the answer. Thanks for letting us know about this situation Jackson and I hope this answer helps. For any further information please give us a call here at Sears Home Service at 1-800-424-2047, we always do our best to get you the right answer.

Posted by Jon B. on October 27, 2009 at 12:08 PM CDT #

I just installed a new garage door operner and it only came w/one remote I have two from the old operner can I program the two old ones to work w/the new one if so how do I do this so I can use all three? If I can not use them all can I reprogram the two old ones to work with the new operner. The old ones are three function 139.53681B FCC ID: HBW1255 Thanks Susie

Posted by Susie Poteat on October 27, 2009 at 09:13 PM CDT #

I have a brand new lawn tractor LT 2000 with the 20hp Briggs & Stratton engine. It has les sthan 3 hours of running time. ther is a small oil leak at the drive shaft where the pulley is bolted to the shaft. What does the repair involve? I called service but do not want to tie up the machine and have the ngine taken apart for repair.

Posted by nick on October 27, 2009 at 09:19 PM CDT #

I have a Craftsman 2550 psi gas pressure washer model number 75219. It seems to run fine except that there is oil and water mixed coming out of the carb/aircleaner housing. I have only used it three times since receiving it as a gift and it has done the same thing each time.

Posted by Ed on October 28, 2009 at 07:54 AM CDT #

Hi Susie Poteat, I'm Kevyn, a Sears Blue Crew member. I would love to help you out with your new garage door opener. On the new remote, the button should be either blue or black. As long as the older remote's color match the new remote's color, you can use them for the new opener. If not, then a new remote that does match will need to be purchased. To add a new remote, press and release the "learn" button on the opener unit. (This button will either be red or purple.) Within 30 seconds of doing this, press and hold the main button on the remote until the light on the opener blinks twice. The remote is now programmed. If you have anymore questions or concerns, please call us at Sears Home Services at 1-800-424-2047.

Posted by Kevyn on October 28, 2009 at 04:25 PM CDT #

Hello Nick, this is Cooper from the Sears Blue Service Crew. I recommend checking the oil drain plug on the drive shaft. The plug may not be tight enough or there is to much oil in the unit which will cause an overflow. If the tractor needs service, the technicians can lift the unit. However, if the leak is not easily accessible, they may have to remove some parts. If you have further questions I strongly recommend contacting our lawn and garden specialists at 1-800-215-9166.

Posted by Cooper on October 28, 2009 at 04:28 PM CDT #

Ed, this is Kevyn with the Sears Blue Service Crew. The water could be getting drawn in from the fuel tank or a seal that is broken or damaged. It may also be that water has been sprayed on the engine and it is leaking down into the oil. I recommend that a technician diagnose the root problem to get it working the way it should. If you have anymore questions or comments, please call us at 1-800-424-2047.

Posted by Kevyn on October 28, 2009 at 05:47 PM CDT #

I have a dishwasher model #665.17372301. We recently remodeled and when putting it back in can't seem to figure out the lower washarm parts. Does the Hub, Lower Sprayarm #8268316 come off to allow the Wash Arm Assembly #8268332 to slip back on. Can't seem to get the hub off, and don't want to ruin anything. Please let me know if the hub should be able to loosen and allow me to put the arm back on. Thank you

Posted by Roxanne on November 19, 2009 at 07:53 AM CST #

My Kenmore washer, s/n# 1108218310, fills, pumps, and spins ok, but does not agitate. When in agitate mode it may start back and forth movement then just starts to rotate.

Posted by Mark Webster on November 19, 2009 at 10:30 AM CST #

Hello Roxanne, this is Jon from the Sears Blue Service Crew. I know putting parts on incorrectly is always a concern and I want to make sure you get the right answer from an expert. There is a site through Sears which is www.ManageMyHome.com where free advice is given by experts for questions just like this. To ask an expert visit the site, click on the Answers tab at the top of the page, and then ask your question, including the model number so the expert can answer your question. Roxanne if you have any further questions about the site please feel free to call our Manage My Home team at 1-800-803-6775.

Posted by Jon B. on November 19, 2009 at 11:08 AM CST #

Mark Webster, this is Jon with the Sears Blue Service Crew. Having a washer that isn’t agitating can be very frustrating and I have an answer that will assist you with the problem. The first thing to check when your washer isn’t agitating is to make sure the lid is closing correctly and the lid switch isn’t broken. Many times with the older top load washers the bearing kit strips internally and prevents it from agitating. This will generally give you two options, find the part on our parts website www.SearsPartsDirect.com (part # 285134) or replace the model. Mr. Webster if you would like any further information or have any other questions, feel free to call us directly here at Sears Home Services at 1-800-424-2047, we are always happy to help you.

Posted by Jon B. on November 19, 2009 at 11:36 AM CST #

I have a 53920 craftsman 1 2 garage door opener that the remotes and keypad will work sometimes and not. I changed the battery on the keypad. This just started about a week ago. If you give me some suggestions to try and would be very happy. thanks

Posted by sonny on November 19, 2009 at 05:59 PM CST #

I have a Kenmore Heavy duty Calypso water saving washing machine.. approx 9 yrs. The code ld comes up and the drain and hose are fine? Also things like strings and other get stuck in the bottom agitator because it doesn't have an agitator. How do you take out the middle drum to see it anything is under it? maybe that is the problem....I am a new owner of a townhouse that has this washer..........

Posted by stephane on November 20, 2009 at 10:37 AM CST #

Hi Sonny, I'm Jon a Sears Blue Crew member. I did a bit of research on our website www.ManageMyHome.com under the Answers tab to see if an expert had answered this question. Great news! I found an answer that will assist you with that keypad. Just use this web address http://www.managemyhome.com/mmh/answers/Answers.action#l4q138086 to find your answer. Also Sonny, for any more questions please call us here at Sears Home Services at 1-800-424-2047, we are always happy to help.

Posted by Jon B. on November 20, 2009 at 11:40 AM CST #

This is Jon with the Sears Blue Crew. Stephane the "Ld" error flashes if it takes longer than 5 minutes to pump the water to a point where the operating pressure switch resets. To clear this try turning the power off from the circuit breaker for 60 seconds doing a hard reset. After doing this press the Pause/Cancel/Stop button twice to clear the PF in the display. Then try to start a short cycle to check the operation of the machine by selecting a cycle. Press and hold the start button until the machine starts. If this doesn’t work please call us here at Sears Home Service at 1-800-424-2047, we can answer any further questions.

Posted by Jon B. on November 20, 2009 at 12:20 PM CST #

The lights in my Sears Kenmore refrigerator Model 795.77306600 will not turn off. Came home today to find the plastic light housing melted and separated from the top of the refrigerator, falling onto various food items in refrigerator. Understand there is a service flash out on this, SF46-515. What do you recommend I do to get this repaired under warranty, since it is obviously a safety hazard.

Posted by Roger on November 22, 2009 at 12:08 AM CST #

I have a kenmore range JCP67. The door will not close all the way. Is there an adjustment that can be made to correct this problem?

Posted by Greg on November 22, 2009 at 09:33 AM CST #

Hi Roger, I'm Kevyn, a Sears Blue Service Crew member. I definitely understand your concern for this situation. In this case, we have extended the warranty for that repair three years from the date the refrigerator was purchased. You will not be charged for that repair. I recommend calling us to schedule an appointment, so that we may enter the correct information in the service order for the technician and get someone out to you as soon as possible. Our number here is 1-800-424-2047.

Posted by Kevyn W. on November 22, 2009 at 12:28 PM CST #

Greg, this is Kevyn with the Sears Blue Service Crew. If the door does not close all the way the hinges need to be replaced. There is no adjustment that can be made to correct this problem. You can order parts to do it yourself from www.SearsPartsDirect.com, or call our parts department at 1-800-366-7278. You can also call us here at SearsHomeServices and we can schedule a technician to do it for you. Our number here is 1-800-424-2047.

Posted by Kevyn W. on November 22, 2009 at 12:49 PM CST #

I just installed a Maytag washer (MVWC6ESWW). When the washer empties, the standpipe overflows. My previous washer did not do this. The stanpipe is 39" long, 2" diameter. I "snaked" the drain line and found no obstructions. Any ideas on what the problem may be. This washer is 4.0 cu ft. The previous was 3.2 cu ft.

Posted by Pat W on November 23, 2009 at 10:31 AM CST #

Hello Pat W, this is Jon from the Sears Blue Service Crew. If an air gap is not maintained between the end of hose and the water in the standpipe, a siphoning condition will occur. The drain hose must not be inserted further than 8 inches into the standpipe or it would cause the overflowing. Also, the drain hose should not be secured by tape or any other object which may obstruct the flow of air into the standpipe. If after checking this you see that the that it is still no resolved please call us here at Sears Home Services for further assistance, our phone number is 1-800-424-2047.

Posted by Jon B. on November 23, 2009 at 11:47 AM CST #

Just replaced water valve in fridge. Ice maker cycling but no water to ice maker. Water at freezer door. Any help????

Posted by Matt M on November 24, 2009 at 07:31 PM CST #

HAVE KENMORE WASHER MODEL 110.28803890 STOPPED DURING RINSE CYCLE WONT SPIN MAKES LOUD SQUEALING NOISE CAN SPIN TUB BY HAND WHAT CAN IT BE?

Posted by g/ m on November 25, 2009 at 10:00 AM CST #

Hello Matt M, this is Cooper from the Sears Blue Service Crew. If you have already replaced the water inlet valve, the most likely cause is the supply line to the ice maker. The water line could either be clogged or is frozen, which would block water from flowing to the ice maker. If you see ice in the water line the best solution is to just turn the refrigerator off for about 4 hours, keeping the doors closed and let it melt.

Posted by Cooper on November 25, 2009 at 03:45 PM CST #

G/M, this is Cooper with the Sears Blue Service Crew. It sounds like the motor coupler maybe broken. You can check this by tilting the washer back and checking the floor for rubber or plastic shavings. If that is not the case another possibility would be the transmission or drive block. I strongly suggest having a certified technician out to check the unit, please call us here at Sears Home Services, our phone number is 1-800-424-2047.

Posted by Cooper on November 25, 2009 at 03:52 PM CST #

Kenmore range 790.964190b control panel went blank, nothing worked. I replaced the control panel, now everything is working except oven bake function, what to do next? (the replaced control panel had burned in the upper left area on inside of both front and back circuit boards )

Posted by john Kraley on November 26, 2009 at 12:55 PM CST #

Hi John Kraley, I'm Jon a Sears Blue Service Crew member. I want to make sure you receive the best possible information on what is causing the bake not to function and the burning or the circuit board. To find this the answer I would like to point you in the direction or our free website www.ManageMyHome.com to ask an expert. To do this, visit the site, click on the Answers tab at the top of the page, and then ask your question, including the model number so the expert can answer your question. Mr. Kraley for any further questions about the site please feel free to call our Manage My Home team at 1-800-803-6775.

Posted by Jon B. on November 27, 2009 at 10:34 AM CST #

Any help with this would be greatly appreciated.

Posted by What does F6 mean on my Kenmore microwave/hood display? on November 27, 2009 at 05:52 PM CST #

Hello Valued Customer, this is Cooper from the Sears Blue Service Crew. The F6 error code is telling you there is a failure on the control board. The relay that powers the magnetron is sticking and staying closed. The control board on the microwave needs to be replaced. If you would like to set service please contact us at 1-800-424-4027.

Posted by Cooper on November 27, 2009 at 07:58 PM CST #

Kenmore dishwasher (built-in, model not available). Water sometimes does not drain, but I cannot see where the drain is. (Protected by a grille that does not appear to be removable.) Is it snakeable? Should I try a chemical de-clogger?

Posted by William Barrett on November 28, 2009 at 11:13 AM CST #

This is Jon with the Sears Blue Service Crew. William Barrett I know this can be a difficult problem to solve and I'm here to help you out. After doing a bit or research on our free website www.ManageMyHome.com I found an answer to this problem answered by our experts. Here is the link http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q134697 to take you to the website and answer. If you would like to ask us any further questions please free to call us here at Sears Home Services, our phone number is 1-800-424-2047.

Posted by Jon B. on November 28, 2009 at 11:35 AM CST #

We have a Kenmore Elite Trio refrigerator model #795-75-196401. The electronic thermostat is not holding the set temperature, will intermittently start scanning up and down, beeping continuously. This is driving us nuts! I've seen posts on other sites from other people having the same problem. Can it be fixed?

Posted by John Davis on November 28, 2009 at 02:29 PM CST #

Hi John Davis, I'm Jon a Sears Blue Service Crew member. This problem with the electronic thermostat can sometimes be reset by doing a hard reset to the refrigerator. To do a hard reset remove the power from the unit for 60 seconds then restore the power. If the temperature still does hold on the electronic thermostat after resetting the power, service may be needed to replace that control panel. To set service or discuss further troubleshooting please feel free to call us here at Sears Home Services, our phone number is 1-800-424-2047.

Posted by Jon B. on November 28, 2009 at 03:46 PM CST #

Kenmore dishwasher model-66516582200 On rinse cycle it does not pump out all rinse water. Then leaves a dirty film on dishes. Can hit cancel button and will pump out all remaining water. What picks up water level to turn drain pump on & off? Is it possible drain pump bad? What does thermistor do?

Posted by Greg Story on November 28, 2009 at 04:22 PM CST #

Greg Story, this is Cooper with the Sears Blue Service Crew. This pump question is best answered by an expert who can advise you on why it doesn't run automatically. We have a website www.ManageMyHome.com where you can ask experts questions just like this for free. To ask an expert visit the site, click on the Answers tab at the top of the page, and then ask your question, including the model number so the expert can answer your question. Greg if you have any further questions about the site please feel free to call our Manage My Home team at 1-800-803-6775.

Posted by Cooper on November 28, 2009 at 05:29 PM CST #

My power mate sweeper is not running correctly-when sweeping the rug, it runs okay then acts like it is going to stop completely. What part do I need to order for it? I think it is the power head. When using just the curtain brush the sweeper is okay.

Posted by judy austin on November 29, 2009 at 03:01 PM CST #

Hello Judy Austin, this is Kevyn from the Sears Blue Service Crew. I agree with you when you say you think it is the power head. I recommend taking it to a Sears repair center in your area. You can also visit www.SearsPartsDirect.com to find specific parts for your model.

Posted by Kevyn W. on November 29, 2009 at 03:41 PM CST #

I have an Kenmore Elite HE5t front loading washer. During the low spin cycles, the washer is making a "sweaking noise". Like a belt is slipping. The unit is only two years old. Do you know what might be the problem(s)?

Posted by Greg on November 29, 2009 at 08:46 PM CST #

Hi Greg, I'm Jon a Sears Blue Service Crew member. I know this can be a worrisome noise and I’m here to help you find an answer. This question was answered by an expert and I know it will assist you. Please use this link http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q110220 to get to the answer. If you would like any further information Greg, please feel free to call us here at Sears Home Service at 1-800-424-2047.

Posted by Jon B. on November 30, 2009 at 10:12 AM CST #

KENMORE MODEL 106.9750512 My icemaker started putting too much water in the tray and it freezes with the ice in the bin, is there an adjustment for this or do I need to change out a part???

Posted by DAVID on November 30, 2009 at 11:48 AM CST #

This is Jon with the Sears Blue Service Crew. David there may be a problem with the solenoid valve that releases the water into the ice maker. I did some research to find if the part is still available to purchase and found that it is still available (Part # 2315576 for $38.99). To purchase the part you may contact our parts direct department with your model and part numbers at 1-800-469-4663 or visit our parts website at www.SearsHomeServices.com. For any further questions please feel free to call us here at Sears Home Services, our phone number is 1-800-424-2047.

Posted by Jon B. on November 30, 2009 at 12:31 PM CST #

my washer quit working after it filled up for the rinse cycle. I tried all my other settings and it still won't empty.

Posted by teresa on November 30, 2009 at 02:59 PM CST #

Hello Teresa, this is Jon from the Sears Blue Service Crew. Without the model number it's difficult to give much information on how to correct this washer problem. I did some research on our website www.ManageMyHome.com and found some answers that will assist you. Please use this link http://www.managemyhome.com/mmh/wideSearch?pageSize=&pageNum=1&orderField=SCORE&orderDirection=ASC&inclusionType=ANSWER%2CARTICLE%2CCOMMUNITY_CONVERSATION%2CMAINTENANCE_TIP%2CUSER_MANUAL%2CPROJECT%2CSERVICE%2CSITE_CAPABILITY%2CTROUBLESHOOTING_GUIDE%2CVIDEO%2CCURATED_CONTENT&searchInvoke=searchBtnClick&termToSearch=why+is+did+my+washer+stop+working+mid+cycle%3F to take you to some answers that will help you with that washer. Teresa please contact us here at Sears Home Services at 1-800-424-2047 if you have any further questions. We are always eager to help.

Posted by Jon B. on November 30, 2009 at 04:00 PM CST #

i can't find the 6 questions but the services was great!

Posted by marie strobel on December 01, 2009 at 09:41 AM CST #

Hi Marie Strobel, I'm Jon a Sears Blue Service Crew member. I apologize for the problems you had finding the Customer Survey, I can help you with that. Here is a link http://www.searshomeservices.com/feedback/ that will direct you to our Customer Survey. Just have the store number and service order number from your receipt ready. For any further questions please feel free to call us here at Sears Home Services at 1-800-424-2047, we are always happy to help.

Posted by Jon B. on December 01, 2009 at 11:16 AM CST #

I have a kenmore 500 washing machine and I.m having a sour smell. We wash at least three times a week. How do I get rid of the smell?

Posted by Tony on December 01, 2009 at 04:06 PM CST #

Hello Tony, this is Cooper from the Sears Blue Service Crew. I was able to locate information on your issue on our Managemyhome.com website. Here is the link: http://www.managemyhome.com/mmh/answers/Answers.action?intcmp=MMHxG_HomexAnswers_Menu#l4q140261 If you have any further questions you we are always happy to help, contact us at 1-800-424-2047.

Posted by Cooper on December 01, 2009 at 05:06 PM CST #

i am looking for a conversion kit for my snowblower to change the chuet from cables , to a crank. reason for doing so, cables are always freezing up. mod # 944 525890

Posted by ron kelly on December 02, 2009 at 11:43 AM CST #

Hi Ron Kelly, I'm Cooper a Sears Blue Service Crew member. I sincerely apologize I was unable to locate the snow blower model number in our systems. I strongly suggest contacting our Parts Direct department so they may locate the conversion kit for you. Their contact number is 1-800-252-1698.

Posted by Cooper on December 02, 2009 at 03:43 PM CST #

I need to repair a broken edge of a transparent plastic deli drawer in an old Kenmore refrigerator. Does anyone know what type of plastic material it could be, such as polyethylene, PVC, etc. ? Thanks.

Posted by Jüri on December 03, 2009 at 11:16 AM CST #

Juri, this is Jon with the Sears Blue Service Crew. I want to make sure you receive the best possible information on what type of plastic is used on this deli drawer. To find this the answer I would like to point you in the direction or our free website www.ManageMyHome.com to ask an expert. To do this, visit the site, click on the Answers tab at the top of the page, and then ask your question, including the model number so the expert can provide more detailed information. Juri for any further questions about the site please feel free to call our Manage My Home team at 1-800-803-6775.

Posted by Jon B. on December 03, 2009 at 11:37 AM CST #

How should I go about removing the motion drive belt on my Craftsman 30" mower/mulcher 5 speed rear engine rider model number 502.251220? I am trying to replace it as the old one is worn out. I was able to remove the belt below it by lowering the rear axel. Thanks so much. Joanne

Posted by Joanne L Phillips on December 03, 2009 at 06:51 PM CST #

This is Jon with the Sears Blue Service Crew. Joanne L. Phillips I want to make sure you receive the best possible information on how to remove that motion drive belt. To find this the answer I would like to point you in the direction or our free website www.ManageMyHome.com to ask an expert. To do this, visit the site, click on the Answers tab at the top of the page, and then ask your question, including the model number so the expert can provide more detailed information. For further questions or assistance please feel free to call our Manage My Home team at 1-800-803-6775.

Posted by Jon B. on December 04, 2009 at 09:06 AM CST #

We have some problems with our Kenmore model 253.5694360. It all started when the fridge wouldn't dispense water. While checking the filter I noticed that the fridge temp wasn't as cold as it should have been. I checked the freezer and the ice tray was dripping and everything was "soft". We unloaded the freezer and fridge and I noticed that the lettuce in the crisper drawer was frozen. I then noticed that the tubing for the water dispenser had frost on it. I turned the thermostats off and unplugged it over night. In the morning the water worked again so I plugged it back in. When I got home from work both freezer and fridge temps don't seem up to snuff and the water doesn't work again. Any ideas? Thanks!

Posted by Dan S on December 04, 2009 at 07:56 PM CST #

Hello Dan S., this is Cooper from the Sears Blue Service Crew. When the refrigerator side starts freezing, the most common cause is too much air flow. Too much air flow can be caused by a stuck damper, thermistor or board failure and in some models a thermostat sensor. If the freezer is over packed it can also cause this issue, as the cold air cannot circulate and will flow directly into the refrigerator side.

Posted by Cooper on December 04, 2009 at 09:29 PM CST #

i want to speak with a service tech,how do it chat with them? i have a problem with a kenmore oven and have replaced all the main parts ,temp prob,inniter.and clock. oven is 95 degrees off of what it should be all help would be great thanks Joe

Posted by Joseph M chepon on December 05, 2009 at 09:08 AM CST #

Hi Joe, I'm Cooper a Sears Blue Service Crew member. I strongly suggest asking an expert through our free website Managemyhome.com. To do so, visit the website and click on the Answers tab at the top of the page. You can type your question, including the model number, so the expert can provide specific information. If you have any further questions about the site please feel free to call our Manage My Home team at 1-800-803-6775.

Posted by Cooper on December 05, 2009 at 02:15 PM CST #

Hi, I just bought a Kenmore Elite 79733 (top fridge/bottom freezer). I can adjust the temperature down but not up... Every time I touch the "temp control" touch, the temperature goes down further and further. Should I return the item or can it be fixed? Thanks

Posted by sylvie on December 06, 2009 at 07:45 AM CST #

Hello Sylvie, this is Kevyn from the Sears Blue Service Crew. If your temperature control seems to not be functioning properly, I would recommend having a Sears technician fix it for you. Since you just purchased it, it has a one year manufacturer's warranty. There is also a 90 day satisfaction guarantee. This means if you are not completely happy with your appliance, you may return it within 90 days of purchase. So, it is up to you which route you want to take depending on your convenience. If you would like to schedule an appointment, please call us at 1-800-424-2047, or you can go to www.SearsHomeService.com.

Posted by Kevyn W. on December 06, 2009 at 12:03 PM CST #

I'm looking for stove top drip pans for my Maytag stove: model # MGR5729ADW. Are there any for this particular stove or anything comparable?

Posted by Hope Morton on December 07, 2009 at 10:41 PM CST #

Hope Morton, this is Jon with the Sears Blue Service Crew. The grates are generally made stove specific by the manufactures. I was able to locate the grates needed for this range on our website www.SearsPartsDirect.com. Just use this link http://www.searspartsdirect.com/partsdirect/getSubComp.pd?modelNumber=MGR5729ADW&productCategoryId=0124002&brandId=3048&modelName=RANGE&diagramPageId=00002&componentDescription=TOP%20ASSEMBLY%20(ADA,%20ADH,%20ADL,%20ADQ,%20ADW)&documentId=M0212021&blt=06 to get to the parts list. You will see that it is listed as number four on the diagram and the parts list. If you have any further questions please feel free to call us here at Sears Home Services, our phone number is 1-800-424-2047.

Posted by Jon B. on December 08, 2009 at 10:17 AM CST #

My 13 month old Kenmore range won't self clean. I've never tried it before, and the warranty just ran out. When I try to clean it, it just beeps, and then turns itself off. Suggestions? I also have a Maytag washer and Amana fridge, and disposal that need repaired. Do you combine the fees for the visit and labor for several appliances, or do I need to make several appointments?

Posted by Kathy C. on December 08, 2009 at 05:55 PM CST #

Hi Kathy C, I'm Cooper a Sears Blue Service Crew member. There could be a number of reasons your oven is not going into the clean cycle and without a model number or error code it is hard to narrow the issue down. I strongly suggest asking an expert through our free website Managemyhome.com. To ask a question, visit the website and click on the Answers tab at the top of the page. You can type your question, including the model number and error code, so the expert can provide specific information. In regard to your second question, the service appointments need to be made separately and there would be an individual fee per item. If you would like to schedule the appointments, please call us at 1-800-424-2047, or you can go to www.SearsHomeService.com.

Posted by Cooper on December 08, 2009 at 07:42 PM CST #

We have a Kenmore front loading washer C48992 that won't spin. All other cycles work and the water pumps out when it gets to the spin cycle but the drum won't spin. Any help would be appreciated.

Posted by linzer on December 09, 2009 at 09:04 AM CST #

I do have a unit of packaged a/c& heating is not working.I would replace with 2 tons of 48gs-024040301 or other replaceable model. I am an EPA tech. I wanted to buy 1 unit and install myself. Can you tell me the pricing and where i can get it. my zip is 95219. Thanks John Wang

Posted by John Wang on December 09, 2009 at 04:14 PM CST #

Hello Linzer, this is Cooper from the Sears Blue Service Crew. I can see how the washer not spinning can be frustrating. I sincerely apologize this model number does not access information in our system. I can provide generic information for you, most Kenmore top load washers now have a direct drive transmission. The motor shaft is connected to the transmission via a motor coupler. It is likely that this motor coupler is broken in your washer. If you would like model specific information I suggest visiting www.Managemyhome.com and asking an expert. Once you visit the website, click on the answers tab in the top right corner and enter your question.

Posted by Cooper on December 09, 2009 at 04:45 PM CST #

John Wang, this is Cooper with the Sears Blue Service Crew. I will be happy to provide you with the contact number for our Home Improvement department. They will be able to look up pricing on A/C and Heating over the phone. Their contact number is 1-866-238-5142.

Posted by Cooper on December 09, 2009 at 06:13 PM CST #

I have a Craftsman 10" table saw model no. 137.248830. My son-in-law bought me a Craftsman table saw hood no. 921344 so I could interface my saw with my shop vacuum. Although the label for this hood says it is "for use with Craftsman dust collectors" I can't see how this hood will interface with the dust collector on my saw. Please provide instructions on how to install this hood. If this is not the right hood for my table saw, please respond with information on which hood I should use.

Posted by Jim Warren on December 11, 2009 at 02:09 PM CST #

Hello Jim Warren, this is Cooper from the Sears Blue Service Crew. I want to make sure you get the best instructions on how to connect the table saw hood. I recommend asking an expert through our free www.Managemyhome.com. Once you visit the website click on the red answer tab in the top right hand corner. All you need to do is type your question in the box that appears including the model numbers. If you need assistance with the site contact them at 1-800-803-6775.

Posted by Cooper on December 11, 2009 at 03:35 PM CST #

The retractable cord on my Kenmore Intuition vacuum cleaner is retracting without warning, or I can't pull the cord out and get it to stay out. The button is NOT stuck. I can't vacuum when the cord won't pull out and stay to plug it into the socket or if it's plugged in and I try to vacuum, it suddenly pulls free from the wall and retracts into the vacuum. Help!

Posted by 76.177.103.95 on December 11, 2009 at 08:08 PM CST #

Valued Customer, this is Cooper with the Sears Blue Service Crew. The information I found points to the cord rewind not functioning. Replacing the cord rewind on a vacuum requires disassembly of the vacuum. The spring in the cord rewind is strong and can be dangerous when removing and replacing. I recommend you take the vacuum to a Sears Parts and Service Center or a Sears Retail Store for repair.

Posted by Cooper on December 11, 2009 at 08:22 PM CST #

I got kenmore refrig bottom freezer 795-7730-4600 16 months ago. Few days ago it started having noises when running compressor. It seems to me either compressor or fan? The manual says clear "condenser coils". I did remove base grille but find no coil in there. HELP?

Posted by wen Chien on December 11, 2009 at 10:40 PM CST #

Hi Wen Chien, I'm Jon a Sears Blue Service Crew member. Without knowing what type of noise the refrigerator is making it’s hard to give much technical advice. I recommend asking an expert through our free www.Managemyhome.com. Once you visit the website click on the red answer tab in the top right hand corner. All you need to do is type your question in the box that appears including the model number. If you need assistance with the site contact them at 1-800-803-6775.

Posted by Jon B. on December 12, 2009 at 09:25 AM CST #

blue crew, i purchased a panasonic viera tv model TH-50PZ80U about 10 months ago. It has recently began having some audio problems. When watching tv, the sound will all of the sudden become muffled, blurred, and echo. Then it will go back to normal. A few minutes later, it will do it again. Any suggestions would be great. Thanks for your time, Lloyd

Posted by Lloyd Thomas on December 12, 2009 at 07:40 PM CST #

This is Kevyn with the Sears Blue Services Crew. Mr. Thomas, I would like to assist you with your TV. From your description, I believe the audio circuit needs to be repaired on the main power control board (PCB). This needs to be completed by a professional technician. You said that the TV is only 10 months old. This means there should still be a one year manufacturer's warranty on the unit. More warranty information can be found inside your owner's manual. If you would like to schedule an appointment, please visit www.SearsHomeServices.com, or call us at 1-800-424-2047.

Posted by Kevyn W. on December 13, 2009 at 12:36 PM CST #

How do i find out if I purchased a sears extended warranty for my television. I can not find paper work and I am not sure

Posted by Paul on December 14, 2009 at 07:03 AM CST #

Hello Paul, this is Jon from the Sears Blue Service Crew. We would be happy to assist you with finding warranty information on your television. Please contact us directly here at Sears Home Services for assistance. Our phone number is 1-800-424-2047.

Posted by Jon B. on December 14, 2009 at 09:08 AM CST #

I have a Kenmore Elite over the range microwave which is only 2.5 yrs old. I doesn't cook my food at all. What could be the problem?

Posted by Ana Malik on December 14, 2009 at 12:49 PM CST #

my refrigerator fan is not operating. model#363.9762811. The fridge is only cool, I have cleaned up the coils when I found that the fan is not working. As well the compressor is hot. Do I need to change the fan motor and this will fix the problem..?

Posted by Scott Digison on December 14, 2009 at 01:52 PM CST #

Ana Malik, this is Jon with the Sears Blue Service Crew. Microwaves should only be serviced by technicians who have proper training and knowledge of microwaves. On something like this someone will need to remove the cover of the microwave for testing & diagnosing. We do not recommend that you remove the cover to your microwave due to the possibility of electrical shock. Microwave ovens hold a 25,000 volt charge even when disconnected from power. I recommend calling a service technician to diagnose and repair your microwave. If you would like to set service please feel free to contact us here at Sears Home Services, our phone number is 1-800-424-2047.

Posted by Jon B. on December 14, 2009 at 04:23 PM CST #

Hi Scott Digison, I'm Jon a Sears Blue Service Crew member. I recommend asking an expert through our free www.Managemyhome.com. Once you visit the website click on the red answer tab in the top right hand corner. All you need to do is type your question in the box that appears including the model number. If you need assistance with the site you may contact our Manage My Home team at 1-800-803-6775.

Posted by Jon B. on December 14, 2009 at 04:51 PM CST #

Dear Service People: I have a Kenmore range, model 790.9611, with ceramic cooktop. I have had this less than two years. The other night we heard a loud noise and realized yesterday that the ceramic surface cracked. Can this be fixed?

Posted by Nancy Hetrick on December 15, 2009 at 06:06 AM CST #

This is Jon with the Sears Blue Service Crew. Nancy Hetrick the ceramic cooktop is replaceable but the current cracked top cannot be fixed. The main top assembly sells for $233.94 (part# 316456230). The part can be ordered through our parts website at www.SearsPartsDirect.com or you may call our Parts Specialists at 1-800-469-4663. If you would service please feel free to call us here at Sears Home Services directly at 1-800-424-2047.

Posted by Jon B. on December 15, 2009 at 09:19 AM CST #

WHY IS MY KENMORE QUIETGUARD STANDARD DISHWASHER CLICKING? DOESN'T WASH CORRECTLY AND WON'T DRAIN PROPERLY. I HAVE RESET IT BY CUTTING THE POWER BUT DOESN'T HELP.

Posted by 72.150.244.58 on December 17, 2009 at 12:13 PM CST #

Hello 7215024458, this is Jon from the Sears Blue Service Crew. I know this clicking noise can be a concern so I recommend asking an expert through our free website www.ManageMyLife.com. Once you visit the website click on the red answer tab in the top. All you need to do is type your question in the box that appears including the model number. If you need assistance with the site you may contact our Manage My Life team at 1-800-803-6775.

Posted by Jon B. on December 17, 2009 at 01:53 PM CST #

Can my portable dishwasher be converted into a built in, if so what do I need to do & know?

Posted by Maria on December 19, 2009 at 06:51 PM CST #

This is Kevyn with the Sears Blue Service Crew. Maria, I would like to assist you with your dishwasher. There are kits available to convert portable dishwashers into under-the-counter dishwashers, but it depends on the model you have. You can find out if your model has a kit by visiting www.SearsPartsDirect.com and entering your model number. Then search by the part description and type in "kit." If there is one made for your model, it will appear in a list of kits that are available. If you need further assistance, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on December 20, 2009 at 12:10 PM CST #

My Kenmore/Coldspot side-by-side refrigerator freezes the water line regularly, requiring the unit to be completely thawed. Sears has replace the ice maker and the icemachine. I've done the extended warranty, but am tired of thowing money at a problem that Sears should fix. Unit 106.56703500, SS5153017. Help.

Posted by Ron Bock on December 20, 2009 at 06:04 PM CST #

This is Cameron with the Sears Blue Service Crew. Ron Bock I would like to assist you with resolving this troubling and recurring issue. There are a number of reasons this problem with the water line continually freezing. One of the more common reasons is if debris or build up such as from hard water were in the line, it could easily build up and freeze. Another common cause of the issue is the freezer being set too cold. Finally, there are some additional options you can find here http://www.managemylife.com/mmh/questions/163857 if no one has tried this in previous repairs. There are a few other suggestions from our experts at www.ManageMyLife.com. If problems persist, it is definitely something we should be taking a closer look at, especially if we have been out more than once for the same issue. Please feel free to contact us for further support by calling 1-800-424-2047.

Posted by Cameron C. on December 20, 2009 at 08:00 PM CST #

My kenmore elite he4t front loading washer keeps showing f02 code drain problem . my drain is not clogged. you can cancel it and start cycle back up and it will work for a while and show code again? could it be a computer problem or is something wrong with pump. im a maintenance suprvisor so im handy but dont know where to start. thanks for the help.

Posted by Bucky Kesner on December 21, 2009 at 09:33 AM CST #

Hi Bucky Kesner, I'm Jon a Sears Blue Service Crew member. There is a way to clear the F02 error code that should keep it off. Press Pause/Cancel button twice to clear the display. Then run the machine through a Rinse/Spin cycle using cold water cycle (do NOT add any additional detergent). This will remove as much remaining soap or clog. This step may have to be repeated. If the pump does not work there may be an internal problem with the washer. For further information please feel free to contact us here at Sears Home Services, our phone number is 1-800-424-2047.

Posted by Jon B. on December 21, 2009 at 09:58 AM CST #

I need to know how to remove the tire on my snowblower in order to fix a flat

Posted by nathan Beck on December 22, 2009 at 09:36 PM CST #

Hello Nathan, this is Kevyn from the Sears Blue Service Crew. The tires on your snow thrower are not repairable. You replace the tire and rim as an assembly. Usually, when a tire on a snow thrower goes flat, the tire is either cut or leaking at the bead between the tire and the rim. Neither one is repairable. Several years ago manufacturers stopped selling tires and tubes for snow thrower wheels and made the tire and rim an assembly. If you would like to find the part you need, please visit www.SearsPartsDirect.com and enter your model number on the right-hand side. You will be able to browse parts for your snow thrower. If you need further assistance, please call us at 1-800-424-2047.

Posted by Kevyn W. on December 23, 2009 at 12:19 PM CST #

I need to know if a snow blower attachment model 486-248392 will fit the new Sears tractors. Which ones will it fit?

Posted by Bob Serfass on December 23, 2009 at 02:50 PM CST #

Bob, this is Kevyn with the Sears Blue Service Crew. That model snow thrower attachment does not fit any current model tractors. To find a specific snow thrower, we need the model number for the specific tractor you are going to use. If you have anymore questions, please call us at 1-800-424-2047.

Posted by Kevyn W. on December 23, 2009 at 03:33 PM CST #

have tractor model #917.258542 it will not start when key turned on.it will start and run with a battery charger jumped to the starter or when jumped from my truck to the starter. ive changed the solinoid /changed the spark plug /changed oil and cleaned filters.changed fused seat switch seems to function properly when running and turn key off it stops running tell me whats wrong do i need a new igition switch ?

Posted by sal mirabella on December 29, 2009 at 12:27 PM CST #

Where is the chat button or do I have tgo chat this way to find a answer?

Posted by kathy on December 29, 2009 at 01:03 PM CST #

Help, bought a 24" snowblower a couple of weeks ago The shave plate is higher (1/2") on one side Keeps from doing a clean job on the driveway Skid plate adjustment doesn't help

Posted by Bob M on December 29, 2009 at 01:05 PM CST #

This is Jon with the Sears Blue Service Crew. Sal Mirabella checking the ignition switch may very well be the problem. I recommend changing that out as well as assuring your battery is not giving out. For further questions feel free to contact us here at Sears Home Services, our phone number is 1-800-424-2047.

Posted by Jon B. on December 29, 2009 at 01:14 PM CST #

Hi Kathy, I'm Jon a Sears Blue Service Crew member. We do not have a live chat feature as of yet on the website as of yet. I can answer any of your questions and I'm always happy to assist you. Also, if you would like to chat with one of us by phone please feel free to contact us directly at 1-800-424-2047.

Posted by Jon B. on December 29, 2009 at 01:33 PM CST #

Hi Bob M, I'm Jon a Sears Blue Service Crew member. I know this can be troubling so I recommend asking an expert through our free website www.ManageMyLife.com to ensure you get the best information. Once you visit the website click on the red answer tab in the top. All you need to do is type your question in the box that appears including the model number. If you need assistance with the site you may contact our Manage My Life team at 1-800-803-6775.

Posted by Jon B. on December 29, 2009 at 01:51 PM CST #

I have a WSM2780LBWWH / SG650007W washer/dryer combo...needing a new heat setting dial for dryer only...can't find anywhere,

Posted by Dale on December 30, 2009 at 08:16 PM CST #

Hello Dale, this is Jon from the Sears Blue Service Crew. There is a website through Sears where you would be able to find the part and order it. You may use the model number WSM2780LBW and visit the website www.SearsPartsDirect.com. Once at the site enter your model number on the right side and you can view diagrams and order the part to be shipped to your home. For further questions please feel free to call us here at Sears Home Services, our phone number is 1-800-424-2047.

Posted by Jon B. on December 31, 2009 at 09:33 AM CST #

I have a Frigidaire front-load washer. The interior glass bubble on the door broke while washing a load of whites in warm water. Can this be replaced or repaired? Can I still use the machine until it is repaired? Thank you!

Posted by Kelly S. on January 08, 2010 at 04:22 PM CST #

Kelly S, this is Jon with the Sears Blue Service Crew. I know that many times customers try to use the washer when this happens. It's recommended that you use the washer because it will tear your clothing as well as leak water. The part itself is not replaceable, the entire door will need to be replaced. Please feel free to give us a call here for service or parts information at 1-800-424-2047.

Posted by Jon B. on January 08, 2010 at 04:48 PM CST #

I have a Sears/790.96010401 electric range that the oven suddenly does not work/the preheat oven light does comes on with the usual click-but the oven never gets hot-(the broiler does work) Is this a bad bake element issue or something in the oven/clock control

Posted by pat F on January 09, 2010 at 08:47 AM CST #

This is Jon with the Sears Blue Service Crew. Pat F. it can be either one causing the problem with the oven. After a bit of research on our free website www.ManageMyLife.com under the expert answers, I found something that will assist you. Please use this link http://www.managemylife.com/mmh/questions/116055 to take you to that answer for assistance. For further questions or assistance please feel free to call us here at Sears Home Services at 1-800-424-2047, we are here to help.

Posted by Jon B. on January 09, 2010 at 09:21 AM CST #

I have a Frigidaire affinity washer. It keeps pausing on its own and sometimes skips back and adds more minutes to the cycle. It will pause several times throughout the cycle, i'll keep restarting it but then it wont go past 12 minutes. Is there something i can do to fix this? A setting i can change? or do i have to call a repairman? Thanks

Posted by Lauren on January 09, 2010 at 03:53 PM CST #

Hello Lauren, this is Jon from the Sears Blue Service Crew. A problem such as this may need a tech to look at it. I also recommend asking an expert through our free website www.ManageMyLife.com to ensure you get the best information. Once you visit the website, click on the red answer tab in the top. All you need to do is type your question in the box that appears including the model number. If you need assistance with the site you may contact our Manage My Life team at 1-800-803-6775.

Posted by Jon B. on January 09, 2010 at 04:12 PM CST #

my diswasher doesn't start up, the green clean light is blinking, what is wrong?

Posted by ismael on January 09, 2010 at 09:42 PM CST #

Hi ismael, I'm Cameron a Sears Blue Service Crew member. When your dishwasher goes out, I know it can be a real pain. I found some information that might help you in properly diagnosing the issue. This answer was found on our sister website, ManageMyLife.com. Hopefully, it will help you get to the root of the problem, so we can be back up and running with a working dishwasher in no time. Of course, for further assistance, or to schedule a service technician, give us a call at 1-800-424-2047. We at Sears are here to help.

Posted by Cameron C. on January 10, 2010 at 06:38 PM CST #

I have an HE3T Dryer that won't work. The model number is: 110.96742701. When I turn it on, the "clean lint filter" alert flashes. Sometimes it will start and run for a few minutes and then stop working. Other times, I can't get it to start at all. I checked the lint screen and it's completely clean. I pulled the exhaust vent off the back of the unit and there doesn't seem to be a clog. Any other solutions you can suggest would be most helpful. My girlfriend is getting tired of having to hang her clothes in the basement to get them dry. Thanks, Joe

Posted by Joe Michaelson on January 11, 2010 at 06:31 AM CST #

Joe Michaelson, this is Jon with the Sears Blue Service Crew. If the washer does not work and beeps three times with the "Clean lint filter" flashing this indicates that there is a problem with the door switch. You may also try doing a hard reset to the item by unplugging it for 60 seconds and resetting the power. If the hard reset does not work I recommend either replacing the door switch or having a tech go to your home. Please feel free to call us here at Sears Home Services (1-800-424-2047) if you have any further questions or would like repair service.

Posted by Jon B. on January 11, 2010 at 09:48 AM CST #

I have a Kenmore canister vacuum with the Power-mate (Model #11655614500). The motor on the Power-mate changes speed with out any drag on the motor. Even on a tile floor it will change speed (decrease). When the Extension wand (Number: KC99PCPMZV06) is moved the motor changes speed but it isn't consistent. The motor will change speed even without the wand moving. Is the motor the problem? Thanks for your help.

Posted by gary on January 11, 2010 at 10:24 AM CST #

my furnace is having issues. It fires, runs for about two minutes then turns off. It will repeat this 4 or 5 times then shuts off completly and will not refire. It will refire if i turn it off manually. Todd

Posted by todd on January 11, 2010 at 10:31 AM CST #

This is Jon with the Sears Blue Service Crew. Gary a problem such as this may need a expert advice. I would like to recommend asking an expert through our free website www.ManageMyLife.com to ensure you get the best information. Once you visit the website, click on the red answer tab in the top. All you need to do is type your question in the box that appears including the model number. If you need assistance with the site you may contact our Manage My Life team at 1-800-803-6775.

Posted by Jon B. on January 11, 2010 at 11:10 AM CST #

Hello Todd, this is Jon from the Sears Blue Service Crew. I recommend asking an expert through our free website www.ManageMyLife.com to ensure you get the best information on fixing this furnace. Once you visit the website, click on the red answer tab in the top. All you need to do is type your question in the box that appears including the model number. If you need assistance with the site you may contact our Manage My Life team at 1-800-803-6775.

Posted by Jon B. on January 11, 2010 at 11:30 AM CST #

replaced inlet valve on a Kenmore side by side model 106.8596981. Still do not get water to ice maker or water disp. Any suggestions?

Posted by Dwayne D on January 12, 2010 at 10:26 AM CST #

crafts generator was backfed now it wont gen power output is there a relay that cuts out

Posted by dale on January 12, 2010 at 10:46 AM CST #

Hi Dwayne D. and Dale, I'm Jon a Sears Blue Service Crew member. I recommend asking an expert through our free website www.ManageMyLife.com to ensure you get the best information on fixing this water and generator problems. Once you visit the website, click on the red answer tab in the top. All you need to do is type your question in the box that appears including the model number. If you need assistance with the site you may contact our Manage My Life team at 1-800-803-6775.

Posted by Jon B. on January 12, 2010 at 01:32 PM CST #

I need to know if you guys carry the belt for Maytag electric dryer LDE8624ACE before I schedule a service call, as I checked your parts and it did not find any parts for this dryer. pls help.

Posted by Seema on January 12, 2010 at 08:40 PM CST #

Seema, this is Cameron with the Sears Blue Service Crew. I did some research on this dryer model and found that we do carry the belt on http://www.searspartsdirect.com. The part number is Y312959, which is a manufacturer approved substitution for 312959. Hopefully, you've found this helpful. If we can be of further assistance, please feel free to contact us here at 1-800-424-2047. We are here to help.

Posted by Cameron C. on January 12, 2010 at 08:50 PM CST #

Hi ismael, I'm Cameron a Sears Blue Service Crew member. When your dishwasher goes out, I know it can be a real pain. I found some information that might help you in properly diagnosing the issue. This answer was found on our sister website, ManageMyLife.com. http://www.managemyhome.com/mmh/questions/113078 Hopefully, it will help you get to the root of the problem, so we can be back up and running with a working dishwasher in no time. Of course, for further assistance, or to schedule a service technician, give us a call at 1-800-424-2047. We at Sears are here to help.

Posted by Cameron C. on January 12, 2010 at 09:00 PM CST #

I have a Kenmore Model 665.17013400 and am noticing water leaking from the bottom of the dishwasher. I took the bottom front and ran the unit and determined that the leak is coming from what looks like behind the motor on the left side of the unit when looking straight on at the unit. Any suggestions on what this could be? Thanks.

Posted by Ben on January 13, 2010 at 10:35 PM CST #

Hello Ben, this is Jon from the Sears Blue Service Crew. After doing a bit of research I would like to recommend either setting service or asking an expert through our free website www.ManageMyLife.com to ensure you get the best information on fixing this dishwasher. Once you visit the website, click on the red answer tab in the top. All you need to do is type your question in the box that appears including the model number. If you need assistance with the site you may contact our Manage My Life team at 1-800-803-6775.

Posted by Jon B. on January 14, 2010 at 09:43 AM CST #

Do you convert gas dryers to propane?

Posted by Pat Smith on January 14, 2010 at 01:02 PM CST #

This is Jon with the Sears Blue Service Crew. Pat Smith we do not convert gas dryers to propane. It's recommended by manufactures that you have a licensed gas technician convert that to propane. It would need to be done by either a plumber or someone from the gas company. Feel free to call us here at Sears Home Services with further questions. Our phone number is 1-800-424-2047.

Posted by Jon B. on January 14, 2010 at 01:16 PM CST #

I have a Craftsman air compressor, model# 919-16520 / serial # 9613026761 which I am converting from 110v operation to 220v operation. The instructions in the owners manual state to order kit # K-0191-1 to do this. The kit consists of a cable and strain relief to replace the current 110v cable and plug. Unfortunately, the instructions on which jumpers to move on the back of the motor were not included. I need the instructions.

Posted by Ed on January 19, 2010 at 06:51 AM CST #

Ed, this is Kevyn with the Sears Blue Service Crew. Please disconnect the power before you do any maintenance on this or any other piece of equipment. When you remove the motor plate, the instructions should be on the inside. You are also able to ask one of or experts a question that needs a specific answer. You can do this by visiting www.ManageMyLife.com, clicking on "Answers" at the top and then typing your question in the box provided. You will need to sign in or create an account if you have not already done so. This Sears service is absolutely free! If you have anymore questions, please call us at 1-800-424-2047.

Posted by Kevyn W. on January 19, 2010 at 03:30 PM CST #

I have a model 358.797920-32cc leaf blower. It stalled after 2-5 seconds of run time. I installed a carb kit, replaced the fuel line, checked the fuel filter, cleaned the fuel tank. No improvement. I opened the mix valve 1 turn. It runs for maybe 10-15 scconds and then stalls. The fuel is 2 weeks old. I did not replace the seal under the carb. Now what? Thanks, Lawrence

Posted by Lawrence Svoboda on January 23, 2010 at 11:37 AM CST #

I have a SearsKenmore Dryer model # 110.60972990 that will not heat. I have checked voltage to the dryer both at the outlet and back of dryer, both reading 110 on both terms, so that looks good. I have removed the front panel however not sure what readings I should get on the different components with my ohmmeter. I basically got some kind of reading on the two front components on top of the blower, (blower works tho) and on the two front most components on the element housing. The third component, farthest back, does not read, no continuity. Not sure if that is what i am supposed to get and what that part is. Can you help with parts, part numbers and expected readings i should get for each component?

Posted by Rick Hickerson on January 23, 2010 at 03:37 PM CST #

Hello Rick Hickerson and Lawrence Svoboda, this is Jon from the Sears Blue Service Crew. I would like to recommend either setting service or asking an expert through our free website www.ManageMyLife.com to ensure you get the best information on fixing these items. Once you visit the website, click on the red answer tab in the top. All you need to do is type your question in the box that appears including the model number. If you need assistance with the site you may contact our Manage My Life team at 1-800-803-6775.

Posted by Jon B. on January 23, 2010 at 05:12 PM CST #

We have a Kenmore progressive sweeper that squeals when running and has a terrible smell that we would love to eliminate. Jack C. Azbell j_c_azbell@juno.com

Posted by 64.215.165.15 on February 03, 2010 at 12:51 PM CST #

Jack, this is Kevyn with the Sears Blue Service Crew. The main cause for the noise is most likely the bearings in the motor. This is also probably the reason for the smell. This repair is recommended to be completed by a professional. If you would like to have a Sears technician repair your machine, please use the following link to search for the nearest Sears drop-off location to your home: http://www.sears.com/shc/s/StoreLocatorView?storeId=10153&catalogId=12605 If you have any other questions, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on February 03, 2010 at 01:34 PM CST #

Whirlpool fridge front panels are faux stainless steel. They mysteriously started to cave in and look like large dents. As if the insulation had compressed inward. Ever heard of this before? What is the solution

Posted by mario on February 04, 2010 at 02:04 PM CST #

Hello Mario, this is Kevyn from the Sears Blue Service Crew. I have not heard of this. There is insulation foam, but it would not necessarily make the doors cave in. My recommendation is to have a service technician take a look at it to determine the cause of the damage. You can schedule an appointment at www.SearsHomeServices.com or by calling 1-800-424-2047. Another option is to ask an expert. You can do this by visiting www.ManageMyLife.com and logging in, or create an account if you haven't already. The price is free! Then click "Answers" at the top of the home page. Type a brief question in the next box provided and click "Ask It." On the next page you can add details to your question and then submit it by clicking "Submit." An expert will reply to you on the website in a couple business days. I hope this information helps you. If you have further questions, please call us at 1-800-424-2047.

Posted by Kevyn W. on February 05, 2010 at 12:45 PM CST #

Hello, I have a Craftsman snow thrower Model # 247.88790, with joystick chute control. This control "slips" when trying to limit how far the snow is thrown (ie. into the wind). Is there a way to "tighten" up that axis of the joystick (more friction), or other solution (conversion chute control kit) to fix this problem. Thanks, Joe Accurso

Posted by Joe Accurso on February 06, 2010 at 07:32 PM CST #

My Kenmore Front Loading Washer Model#48102 will not drain the fabric softener or bleach. It's been this way for a few months. We've tried cleaning the compartment out really well, but with no luck. How can we fix this?

Posted by Katie H. on February 07, 2010 at 11:50 AM CST #

Hi Joe, I'm Cameron a Sears Blue Service Crew member. Sorry to hear that your snow thrower chute isn't working like it should. This is a really neat feature, and certainly something anyone with this model should be able to take full advantage of. I found the manual for your snow thrower online at our sister website, www.ManageMyLife.com, http://www.managemyhome.com/mmh/lis_pdf/OWNM/L0602008.pdf. On page 20 and 21, it talks about adjusting the chute cables. Providing more tension should correct the problem you are experiencing. I hope this helps. If you need some more help, please reply here or give us a call at 1-800-424-2047.

Posted by Cameron C. on February 07, 2010 at 01:35 PM CST #

This is Cameron with the Sears Blue Service Crew. Katie, I would like to assist you with the front load washer not dispensing bleach and fabric softener properly. I definitely know what it's like for a washer not to be dispensing the cleaning agents we use properly. You said that you already made sure the dispenser basket itself is clean, which is really one of the only things you can do. The dispenser is controlled by electronics, like the rest of the washer. It is possible that something in the control board is not activating the dispensing properly. For something like this, it is recommended that a certified technician be permitted to investigate and diagnose the issue. To schedule an appointment, you can go through the process online at www.SearsHomeServices.com or you can call us directly at 1-800-424-2047.

Posted by Cameron C. on February 07, 2010 at 01:44 PM CST #

I have a Kenmore ULTRA-WASH QUITE GUARD 3 dishwasher, the Clean Light keeps flashing and I can't get dishwaser io come on, can you help me? Thanks Dale

Posted by Dale Luttrell on February 08, 2010 at 03:08 PM CST #

This is Kevyn with the Sears Blue Service Crew. Dale, I would like to assist you with your dishwasher. The clean light blinking can mean a few different things on different models. It can mean that the heater has malfunctioned, the computer cannot determine if the water is hot enough or the water is just not getting hot enough. Please use the following link to take you to a diagnostic test sheet that may help: http://media.fotki.com/1_p,wbwgggkwqkstbbqxgtqsskgwtqkq,vi/kdwsfgwwkxkdstqskbd/1/1303472/5961857/image46051img-or.jpg . You can try to clear the error by disconnecting the power to the unit for at least one minute. When you reconnect the power, open and close the door, then try to run a wash cycle. If you are still having trouble after that, I recommend having a professional take a look at it for you to determine the root cause. If you would like one of our technicians to repair your appliance, please schedule service on the SearsHomeServices.com home page or call us at 1-800-424-2047.

Posted by Kevyn W. on February 08, 2010 at 03:45 PM CST #

Thanks Cameron, From what I can tell, the cables I can adjust are for changing the direction the chute points, ie. left and right. My problem is with the pitch, ie. up and down of the chute. I don't see anything in the manual for making the pitch "tighter" so it won't slip. Thanks again for your help. Joe

Posted by Joe Accurso on February 08, 2010 at 05:40 PM CST #

Hi Joe, I'm Kevyn, a Sears Blue Service Crew member. There is a screw beneath the 4-way chute control that you should be able to adjust to fix the problem. There are also screws near the upper chute that you can adjust as needed. I hope this information helps you. If you need more assistance or have any other questions, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on February 08, 2010 at 05:55 PM CST #

We purchased a Maytag dishwasher model 22 17399 on July 21, 2009 from Sears. My wife put liquid rinse aid into the dispenser and it has remained full ever since the first load. Pretty economical but I doubt it is doing its job. What can be wrong? Thanks

Posted by Jerry Walls on February 14, 2010 at 10:01 AM CST #

Hello Jerry Walls, this is Cameron from the Sears Blue Service Crew. I know what you're going through with that new dishwasher. Sometimes, we get them and they do things a little bit differently. We wonder if they're broken or just different. As for the problem with the rinse aid staying full, I know that the dishwashers only use a little bit of the liquid per each wash. I also know after a couple washes, it might still appear full. If it's been several washes, and it is still looking full, it very well might be an issue with the rinse aid dispenser itself. Since it's a new dishwasher, it should be under warranty, and it would be worth taking advantage of the warranty now and having one of our certified technicians take a look at it for you. You can schedule an appointment through our website www.SearsHomeServices.com or you can call us directly at 1-800-424-2047. We're here to help.

Posted by Cameron C. on February 14, 2010 at 02:57 PM CST #

We own a NordicTrac 4500. The belt has shifted to the left side of the track and now rubs (and makes a scraping sound when moving with a person on the track). Any advice on shifting the belt back to the center of the track? Thank you. Andrew

Posted by Andrew on February 15, 2010 at 06:33 AM CST #

Andrew, this is Kevyn with the Sears Blue Service Crew. There should be instructions on how to adjust your model's belt in your owner's manual. Here's how to make adjustments: If the belt is too far to the left, use an allen wrench to turn the left rear roller bolt clockwise. After turning the bolt, run the machine and see where the belt is on the track. Keep doing this back and forth until the belt is center. Turn the left rear roller bolt counterclockwise if the belt moves too far to the right. Click this link to take you to a similar question from another customer on ManageMyLife.com. http://www.managemylife.com/mmh/questions/129385 . At the bottom of the expert's answer there is another link you can click to take you to more instructions to help with your treadmill. I hope this information helps you. If you have more questions or if you need more assistance, please call us at 1-800-424-2047.

Posted by Kevyn W. on February 15, 2010 at 01:45 PM CST #

i have a v-fit treadmill model 1310w21eg5-58 when i try to start it a message comes up saying e1 it wont start lights up fine please help

Posted by carol stuart on February 16, 2010 at 06:43 AM CST #

I have a Model 137.218300 table saw that the blade and motor assembly will not raise or lower. The screw bar turns freely but the assembly does not move. Is it typical the screw bar threads are stripped or is the motor housing? Also, home service available for this saw?

Posted by Scott Buzzard on February 16, 2010 at 03:44 PM CST #

Hi Carol, I'm Tino a Sears Blue Service Crew member. I completely understand what an inconvenience it can be to not have your treadmill working properly for you and also the confusion behind the error codes it is sending you. As I looked further into this for you I did find that the E1 error code displayed does stand for a power failure within the computer board of your treadmill. The best way to remove the error code would be the hardwire reset, which is shutting off the breaker to the outlet the treadmill is connected to for two minutes. Then turn it back on and try to run the treadmill. The reason you turn off the breaker instead of unplugging it is because when you unplug the machine, power still remains in the outlet and it may not work as best. When the breaker is off, power ceases in the outlet and when you turn it back on it restarts that energy and in turn restarts the unit. If that does not work then I would recommend getting professional assistance. You can set service on our website www.SearsHomeServices.com or you can also call us a 1-800-803-6775 and anyone of representatives will gladly assist. I hope this helps!

Posted by Tino P. on February 16, 2010 at 03:46 PM CST #

Scott, this is Tino with the Sears Blue Service Crew. I do apologize that your table saw is giving you some trouble here and I completely understand how a situation like this can not only be frustrating but also puzzling because the screw bar turns freely, but for some reason the assembly will not move. First off, the one thing I do recommend doing is to thoroughly clean your table saw because the most likely reason for the saw blade and the motor assembly to not move is because the wood sheddings are actually collecting there, making it difficult to move. The best way to clean it would be with an air compressor. The only thing is that you may need to take some things apart to really get in there to clean and you can pull up a schematic of your table saw on www.SearsPartsDirect.com with your model number. Secondly, your table saw does qualify for in home service which can be set through our website www.SearsHomeServices.com or you can contact our representatives at 1-800-803-6775 and we will gladly assist. I really hope this helps!

Posted by Tino P. on February 16, 2010 at 04:27 PM CST #

We have a Whirlpool front loader washing machine. We turned it on to use it for the first time and it starts but about 1 minute into the cycle we get an F11 error message and it just beeps at us.

Is this something we can work on from at home or do we need somebody to come out to our hose to fix it?? I am hoping we can do this on our own.

Thanks!

Posted by Kristine Kuklin on February 18, 2010 at 10:56 PM CST #

Hello Kristine, this is Kevyn from the Sears Blue Service Crew. An F11 error code indicates a communication problem. The communication between the Central control board and the Motor control board cannot be sent correctly. If you turned it on for the first time and it is giving you an F11 error code, I recommend having service on your appliance due to the complexity of this issue. The root cause can be a loose wire connection at either the motor control board or the Central control board, motor control board failure, Central control board failure, the door lock or the motor itself. I apologize for any inconvenience this may cause. If you just purchased this washer, it should have a manufacturer's warranty. To schedule an appointment for one of our professional technicians to repair your machine, you can do so on the home page of our website, www.SearsHomeServices.com or by calling us directly at 1-800-424-2047.

Posted by Kevyn W. on February 19, 2010 at 03:30 PM CST #

I have a GE model J BP65G V3WH electric range/oven.
It appears the oven is constantly on with the switch in the off position. Is this possible?

Posted by Larry on February 23, 2010 at 08:31 AM CST #

Hi Larry, I'm Kevyn, a Sears Blue Crew member. The oven should not constantly be on. Are you sure it is heating, or is it that the oven light is on? If the light is on, the problem could be the oven door switch or wiring. If the oven is heating in the off position, the problem is most likely be the electronic range control (ERC). Try performing a hard-reset by turning off the power using the circuit breaker switch for at least one full minute. This will reset the control board. If this does not help the problem, the board may need to be replaced. You can find parts online by visiting www.SearsPartsDirect.com , entering the model number on the right-hand side, and viewing the parts schematics. Or use this link to take you to the ERC: http://www.searspartsdirect.com/partsdirect/showPart.pd?partNumber=WB27X5580&productGroupId=0022&supplierId=364&brandId=0432&documentId=E2135765&keySuffixId=NA&modelNumber=JBP65GV3WH&keyId=000016&pageId=00001&productTypeId=0124111&searchModelNumber=JBP65GV3WH&subCompDesc=Cooktop%20&%20control%20panel&brandDesc=GE&modelDesc=ELECTRIC-RANGE&blt=11 . If you would like to schedule an appointment for one of our technicians to determine the exact cause, please give us a call at 1-800-424-2047.

Posted by Kevyn W on February 23, 2010 at 01:37 PM CST #

I have a Frigidaire refridgerator with a top freezer and ice maker, the freezer blows cold air yet it will not freeze up, also the bottom section will not get cold either. When you open the door it feels like it's not even on. Yet you can hear it running, it kicks on and off like it's supposed to. It's basically brand new and might be under warranty still but, i'm not sure. Here is the info. that I have to maybe make this easier- Model#FRT18IL6DBN and Serial#BA72636777. Please help me, this is driving me crazy! Thank you, Crystal K.

Posted by Crystal K. on February 23, 2010 at 02:07 PM CST #

Crystal, this is Kevyn with the Sears Blue Service Crew. A refrigerator not cooling well would drive me crazy too! I can help. Thank you for providing the model and serial number for a reference. From the description you gave, it seems as though the cold air might be escaping. Check the door seals for spilled liquids, dust, dirt, and cracks. Another problem might be that it is not turned up high enough or is in a higher than normal temperature environment. Besides that, the only other cause I can think of is that the air vents may be blocked with ice or the fan may not be working properly. To check this, remove the food from your freezer and then remove the fan cover and back panel inside the freezer compartment. Make sure the fan and vent are not blocked with ice. If it is, you can use a hair dryer to thaw it. This ice build-up can be caused by the defrost system not working correctly. This repair is recommended to be performed by a technician. Your model has a one year manufacturer's warranty, beginning from the original purchase date. If you would like to schedule a service appointment, please call us at 1-800-424-2047. I hope this information has helped!

Posted by Kevyn W. on February 23, 2010 at 02:36 PM CST #

I have a Hoover Windtunnel UH50000. I was vacuuming and it started smoking. I stopped vacuuming as soon as I noticed. I started it today and the brush won't rotate. I unscrewed the bottom plate to access the brush. The main belt looks to be intact, but the small belt that connects what looks like the drive belt to the brush is loose. It is still attached, but it is loose and I believe that is why it won't work. What could be the problem and how do I fix it (without going to a repairman)?

Posted by phil on February 23, 2010 at 04:54 PM CST #

I have a MayTag Performa dryer that has just quit working. It was working fine and when i went to check the load that was in it i realized the cloths were not dry. I reset the time on it and it would not start, i have checked my breaker box and the breaker for the dryer is fine. The dryer will not turn on and makes no noises of any kind. Any help with this would be gratefully appreciated. Thanks.

Posted by ken bender on February 26, 2010 at 04:02 PM CST #

This is Kevyn with the Sears Blue Crew. Phil, I would like to assist you with your vacuum. From the description you have given, it sounds as if the smaller belt is bad and needs to be replaced. Also, check to make sure the brush is not broken or damaged. If this does not solve the problem, I would recommend having a technician take a look at it for you to find the root cause of the problem. I hope this information helps! If you have any further questions, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on February 26, 2010 at 05:19 PM CST #

Hello Ken, this is Kevyn from the Sears Blue Service Crew. I understand the issue with not being able to dry clothes. If you have already checked the breaker and actually flipped the switch off then back on, it is possible that the cause is the door switch not functioning properly. Or it may be the start switch. It is very difficult to assume one thing more than another. I think the best way to solve the issue is to have a professional diagnose the root problem. Doing this would likely save money on the repair in the long run. If you need further assistance, please give us a call directly at 1-800-424-2047.

Posted by Kevyn W. on February 26, 2010 at 05:31 PM CST #

where does the other end of the syphon/breaker assembly hose attach to. There are two possible locations on the back of the shell. Please tell me which location it should be put in as we are trying to put the washing machine back together. Thank you

Posted by Jamie on February 27, 2010 at 11:09 AM CST #

Hi Jamie, I'm Jon a Sears Blue Service Crew member. I know finding an answer for your washer assembly hose is important and I want to make sure you receive the best answer. What I recommend is to call us here at Sears Home Services directly with your model number for assistance. To contact us please call 1-800-424-2047.

Posted by Jon B. on February 27, 2010 at 02:54 PM CST #

My Kenmore gas range model#66575022101 keeps giving a trouble code E3-F-1,both the oven and broiler burners ignite and immediately go out .I think this code refers to the oven sensor,if not what does it refer to?

Posted by jim on February 28, 2010 at 02:09 PM CST #

This is Tino with the Sears Blue Service Crew. Jim I would like to thank you for submitting your question. I completely understand how a situation like your oven giving an unknown error code can not only be puzzling, but a huge inconvenience come diner time. What I found about the E3 F1 error code is that it stands for the fuel type select failure which can be happening because of the control board. What I would recommend doing from this point is to try what we call a hardwire reset, which is shutting off the breaker to the outlet the oven is connected to for two minutes. Then turn it back on and press the STOP/CLEAR or, CLEAR/OFF button twice to clear the display. The reason you turn off the breaker instead of unplugging it is because when you unplug the oven, power still remains in the outlet and it may not work as best. When the breaker is off, power ceases in the outlet and when you turn it back on it restarts that energy and in turn restarts the unit. If that does not help the situation, then I recommend that we set you up for service from our technicians. You can set up service on our www.SearsHomeServices.com website or, you can contact us at 1-800-803-6775 where our associates will gladly assist in setting you up. If you feel that getting a technician is not what your looking for, feel free to call our Manage My Life team at 1-800-424-2047.

Posted by Tino P. on February 28, 2010 at 03:17 PM CST #

how do i re-program a garage door opener for an old sears 1/3 hp without the smart button/light?

Posted by 204.2.228.207 on March 02, 2010 at 10:36 AM CST #

Hello Valued Customer, this is Tino from the Sears Blue Service Crew. I can see how this situation is puzzling and I will be happy to assist. Without a model number, I will be unable to locate information on your garage door opener. One thing I will recommend doing is since there is no smart button, try holding down one of the buttons on the hand held remote. While you are doing that hold down the LEARN button that is usually located behind the light on the garage door opener itself. The light should flash 2 times and it is now programmed. If that does not seem to work, call our Craftsman garage door associates at 1-800-528-5236. Our associates there are great for troubleshooting garage door openers and reprogramming them as well. For anymore questions, you can contact us at 1-800-803-6775 where our Manage My Life team are always prepared to help.

Posted by Tino P. on March 02, 2010 at 02:52 PM CST #

How do you clean the inside of a toaster oven that you put easy off on and have caused the metal to turn black?

Posted by JIm Cote on March 02, 2010 at 03:08 PM CST #

Jim, this is Tino with the Sears Blue Service Crew. I completely understand your concern about cleaning your toaster oven and what a puzzling situation it can be. I do apologize for the inconvenience but the reason the metal on the inside has turned black is because it is aluminum. Easy off is not recommended to use on aluminum because it may pit and discolor the metal but in some cases may not penetrate into the metal. I recommend cleaning the metal with vinegar and water thoroughly just to avoid any health hazards. For anymore information, feel free to contact us at 1-800-424-2047 where our associates will gladly assist. I hope this helps you Jim!

Posted by Tino P. on March 02, 2010 at 04:45 PM CST #

I have a Kenmore Coldspot the Elite Model #106.74206402 and I'm getting water dripping out of the freezer is this common? I'm defrosting it now.

Posted by Lance on March 05, 2010 at 10:40 AM CST #

I have a Kenmore dishwasher, model no. 16769000 and serial no. FM5143961. It fills with water and immediately drains out. I have tried different cycles and the first couple of times, it will wash fine, then do the fill up drain automatically problem. What could be the problem and how much to fix? Thank you.

Posted by 64.212.198.241 on March 05, 2010 at 11:39 AM CST #

Hello Lance, this is Kevyn from the Sears Blue Service Crew. I understand how much of a concern a drippy freezer can be. I'd like to help. You asked if it is common. It is not. Although water does accumulate after being defrosted from ice form, it is not supposed to leak out of the unit. The defrosted water makes its way down a pre-set path where it is then heated and evaporated. Your model's drain pan is directly below the evaporator assembly. To get to the evaporator, you would need to remove everything from your freezer and remove the liner. You will then see the evaporator coils and the drain pan underneath with a pipe leading from the bottom of the pan to another pan near the compressor at the bottom of the unit. Ensure you don't pack the back of the freezer with too much food, which can cause the food particles or frost to be pushed down the vents and eventually clog the drain hose. Also, if the freezer door is not sealing properly, the warm outside air mixed with the cold air will cause frost to build up. This can also cause ice to form and clog the drain hose. Pour a couple cups of water into the hole of the drain pan and see if it backs up. If it does, there is a clog and the hose should just be replaced. If it does not, the dripping water may be caused by a bad gasket or over filling the freezer. Also, if you have an ice maker, the water line from that might be leaking or damaged and might need to be replaced. You are able to view your model's parts schematics online to give you a visual of what parts are where. To do this, visit www.SearsPartsDirect.com and enter your model number of the right-hand side. To find the exact cause of the dripping, I recommend having a professional take a look at it for you. If you have any other questions or would like to schedule an appointment for one of our technicians to service your appliance, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on March 05, 2010 at 02:08 PM CST #

64.212.198.241, this is Kevyn with the Sears Blue Service Crew. I can see how this might be confusing and a huge inconvenience. From your description, it seems as though there is a siphon in your drain. To functionally drain, there needs to be a constant flow of air mixing with the water. If this new air is blocked from entering the drain, it will not drain properly. This siphon is most likely caused by a blockage somewhere in the pipes. Ensure the air gap is clear and that there is no gunk build-up in drains that may lead to the garbage disposal (if so equipped). The installation guide explains where the air gap is located on dishwashers. If you do not have the installation guide, you can find it by visiting www.ManageMyLife.com and clicking on "Manuals" at the top of the page. Then type in your complete model number in the box provided and click "View Installation Guide." This is recommended to be completed by a qualified plumber. Our technicians cannot perform this repair, but a great website you can visit to find local professionals in your area is www.ServiceLive.com. I hope this information helps! If you have any other questions, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on March 05, 2010 at 03:23 PM CST #

I have a gas oven with an electric warming drawer. 4 years old. Whenever you turn the warmer on it trips the GFI. It's a 20 amp circuit and I changed out the GFI (20 amp) with the same result. Nothing else on the circuit is on and everything works fine until you turn on the drawer.

I can't enter my name above.
Dale Baker
GNWater@aol.com

Posted by 64.212.198.230 on March 07, 2010 at 11:28 AM CST #

My Kenmore Elite washer mdl: 110.23922200
weak or no spin on ultra clean setting!
What's up with that?

Posted by Michael on March 08, 2010 at 10:40 AM CST #

Mr. Baker, this is Kevyn with the Sears Blue Service Crew. I see the irritation this problem can cause, especially while cooking a meal. GFI outlets are not recommended to support any major appliance for exactly this reason. When the appliance needs to pull more electricity spontaneously, the GFI will trip, causing the power to be disconnected from the outlet. This outlet may need to be changed to a three (3) pronged grounded outlet. Our service technicians are not able to do this type of repair on the home electrical system. However, www.ServiceLive.com is a great website to find local professionals in your area that can complete the task at your convenience. If you have any other questions, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on March 08, 2010 at 12:43 PM CST #

I have the exact same problem as Gerald Swanson who made a post on July 30, 2009. On my chain driven craftsman garage dooor opener I relaced the drive shaft with the large plastic gear which was worn, and the worm gear and washers. (The work gear was in good shape but a Sears rep advised that I change that out as well) The garage door now only runs for about 2 seconds, then reverses direction for 2 seconds, then stops. I have made adjustments to the plastic tensioner knobs on ther side and to the up and down dials on the back. None of these adjustments have made the slightest change in the amount of opening or closing. This problem occurs when the chain is attached to the gear sprocket or when it is detached. Thanks

Posted by 64.212.198.230 on March 08, 2010 at 01:35 PM CST #

I have a 22cu ft side by side that has quit cooling. The compressor does not kick on but the fan is working and the lights. The compressor got very hot, I unplugged the unit for 8hrs to cool it off and plugged it back in but it does not kick in. The vent at the top between the freezer and fridge had been blocked by a pizza box for a day. Could that have caused this problem and how much to repair?

Posted by Jim McCornack on March 08, 2010 at 02:02 PM CST #

Hello Michael, this is Kevyn from the Sears Blue Service Crew. I see the confusion that a washer not spinning correctly on one of the settings can cause. I can help! If the washer does not spin in the Ultra Clean setting, but spins properly in the Permanent Press setting or by turning the knob manually to the spin setting, then the problem is most likely the timer. It may have gone bad and may need to be replaced. The part number is 3955337. You are able to view and order parts online by going to www.SearsPartsDirect.com, typing your complete model number on the right-hand side and then browsing the parts schematics. The following link will take you straight to the timer for your model: http://www.searspartsdirect.com/partsdirect/showPart.pd?partNumber=3955337&productGroupId=0026&supplierId=110&pathTaken=partSearch&filterPart=&pop=flush . You can also order parts by calling our Parts Direct department at 1-800-366-7278. If you would like one of our technicians to repair your machine, please schedule an appointment on the home page of www.SearsHomeServices.com or call us at 1-800-424-2047.

I hope this information helps. If you have any other questions, please don't hesitate to call us.

Posted by Kevyn W. on March 08, 2010 at 02:53 PM CST #

64.212.198.230, this is Kevyn with the Sears Blue Service Crew. A garage door opener acting like this can be pretty annoying. Especially while trying to leave the house. I can help! It sounds as if the RPM sensor in the motor has gone bad and needs to be reset by unplugging the unit for at least one full minute to drain the power. If after doing that it still does not work, the RPM sensor may need to be replaced. If the sensors (eyes) are aligned and the LED lights are not blinking, then the problem is most likely the RPM sensor. If the LED lights on the eyes are blinking, then the number of blinks in a sequence is telling you what the problem is. Here is a link to the more common error codes a garage door opener will display by its sensor LED lights flashing: http://media.fotki.com/1_p,wfbqqfwfwgkdffbxgtqsskgwtqkq,vi/ffsgsgfrfxggtqrtqgb/1/1303472/5961857/image23915img-or.gif . You are able to view and order parts online by going to www.SearsPartsDirect.com, entering the complete model number on the right-hand side and viewing the parts schematics. You can also call our Parts Direct department at 1-800-366-7278.

If you would like to schedule an appointment with one of our technicians, please give use the home page of our website, www.SearsHomeServices.com or call us at 1-800-424-2047.

Posted by Kevyn W. on March 08, 2010 at 05:24 PM CST #

Hi Jim, this is Kevyn from the Sears Blue Service Crew. This would also throw me through a loop if I were in this pickle. I am able to help. The compressor being hot is normal and the pizza box should not have caused this. From the description you gave, I believe that the start kit may have gone bad and might need to be replaced. When the compressor kicks on, you usually hear a click. This sound is the kit working to turn on the compressor. If it does not kick on, it will most likely be due to what is called a locked (stuck) compressor. The start kit is comprised of three (3) parts: overload, relay and capacitor. You can view and order parts online by visiting www.SearsPartsDirect.com, entering your complete model number on the right-hand side and browsing the parts schematics. If you would like one of our technicians to come repair your refrigerator, you are able to schedule an appointment on the home page of www.SearsHomeServices.com or you can call us at 1-800-424-2047. The cost of repair for this problem will include the cost of any parts that are needed. The cost of labor may vary, depending on your zip code. You can check the minimum charge on our website or by calling us directly.

Posted by Kevyn W. on March 08, 2010 at 05:56 PM CST #

I have a huskee supreme 4200 slt riding mower that was not bought through your store. It was bought at tractor supply company. What i would like to know is do you do repairs on any brand riding mowers even if they were purchsed through another store? And do you have home service?

Posted by Sharon on March 09, 2010 at 12:18 PM CST #

Hello Sharon, this is Tino from the Sears Blue Service Crew. I understand your concern about getting your lawn tractor serviced and ready before the upcoming season and I'll be glad to help. It's not a problem to service a product that was not bought at Sears, but there are brand names that we do not service. I do apologize for the inconvenience but I did not find Huskee Supreme 4200 as a brand that we service. The reason for this is because we sign a contract with our brands manufacture that allows us to service them and we do not have a contract with Huskee Supreme 4200. I recommend to call the tractor supply company's customer service line at 1-877-718-6750 to see what is recommended to get your riding mower repaired.

Posted by Tino P. on March 09, 2010 at 03:25 PM CST #

I have a Pro Form treadmill model #831.297360 and the walking belt is bunched up and raised in the middle. Shifting it to the right or left with the allen wrench adjustment does not cause it to flatten out. How do I fix it?

Posted by Ryan B on March 10, 2010 at 05:56 PM CST #

This is Tino with the Sears Blue Service Crew. Ryan I would like to assist you with your treadmill because I understand what an inconvenience it can be without one. What I recommend to do is to clean the walking board and also the belt to remove any old lubrication. Over time, the lubrication can become to slippery for the belt causing it to shift or even bunch up. After cleaning, apply new lubricant and check the bearings just to be sure they are tightened properly. Your treadmill should run fine after this but if not, I do recommend to get service because the walking board may be warped or even broken. Please feel free to call us at 1-800-424-2047 where our associates will gladly get you taken care of or, you can set the service up online on our www.SearsHomeServices.com website.

Posted by Tino P. on March 10, 2010 at 07:28 PM CST #

Does anybody know where the two wires from push pull safety switch go to on craftsman brigg and stratton engine snow thrower.

Posted by edip tahir on March 16, 2010 at 01:33 PM CDT #

Hello Edip, this is Tino from the Sears Blue Service Crew and I would like to thank you for submitting your question. I can see how trying to wire the safety switch on your snow thrower can be very puzzling and I'm happy to assist you. Without a model number of your snow thrower, it is difficult to locate the correct wiring diagram so I recommend to visit our www.ManageMyLife.com website to ask our experts. Our website is completely free and after signing up as member to enjoy the full benefits of our website, double click on the red "Answers" tab to submit your question. Also, please include your model number so that our experts can locate the wiring schematic that you are looking for.

Posted by Tino P. on March 16, 2010 at 04:23 PM CDT #

I cant find a part # for a heat coil on my kenmore 70 series dryer model #96576200

kyle

Posted by 64.212.198.230 on March 17, 2010 at 11:11 PM CDT #

My Sears electric clothes dryer is 22 years and has just stopped drying, although the motor runs and the drum turns. Does it pay to have it repaired, or should I just bite the bullet and purchase a new one?

Posted by Marion on March 18, 2010 at 02:26 PM CDT #

Hi Kyle, I'm Tino a Sears Blue Service Crew member. I understand how trying to locate a part for your dryer can get quite confusing and I will be happy to assist in locating that part for you. I did not find a heating coil in the parts list diagram, but the part you are inquiring about is the Heater Element. The part number you are looking for is 3398064 and the selling price is $54.60. If you would like to order this part, please feel free to visit our www.SearsPartsDirect.com website, input the part number above and you can place the order online. You can also contact our Parts Specialist at 1-800-366-7278 where our associates will gladly get you taken care of.

Posted by Tino P. on March 18, 2010 at 06:29 PM CDT #

This is Tino with the Sears Blue Service Crew. Marion I would like to assit you because I completely understand the inconvenience in not having your dryer operating correctly. the average life expectancy of a dryer is approximately 13 years and from the information I found, the heating fuse has blown and will need to be replaced. It is recommended that the other fuses be replaced as well because when one fuse has blown, a domino effect will occur and the others will shortly follow. Without a model number, I would be unable to locate the pricing of these fuses and due to the age of your dryer, it would be best in the long run to purchase a new one. If you feel you would like a technician, please feel free to contact us at 1-800-424-2047 where our associates will gladly set your service, or you can visit our www.SearsHomeServices.com to set your service up online.

Posted by Tino P. on March 18, 2010 at 06:39 PM CDT #

my 3 1/2 yr old kenmore fron loader washer is gushing out water from under the dispenser drawer, then of course shut down w/error code. don't remember code as i was in a bit of panic. (mod. # 11047512600) Any idea what is wrong? My husband can fix almost anything mechanical.
Thanks

Posted by Roe S. on March 19, 2010 at 02:49 AM CDT #

I have a Kenmore Dryer and it just quit in the middle of a cycle,all the breakers are fine ,could there be a fuse in the machine itself ? Please help?

Posted by Susan MacLean on March 19, 2010 at 11:11 AM CDT #

I have a Kenmore HE2 Front load washer. During the pump and spin cycle it is the loudest washer machine we have had in over 30 years. We have had repair man come out and say that "this is the best it is going to get", then they ask me to sign a paper stating I am satisfied with the service trip. Occationally, the machine starts vibrating and moves several inches across the floor. Every time it runs, I am reminded of how I dislike Kenmore and this model of washer machine. I have a 3000 squ ft house and we can here the vibration and squeel from one side of the house, upstairs and down. My question, "Is this typical for this type of machine?" To me it seems like there is some weak structure inside the washer that is actually vibrating and causing the problem. Should I have someone else come out and look and listen to this thing?

Posted by 64.212.198.241 on March 19, 2010 at 06:35 PM CDT #

After a self cleaning cycle my oven Kenmore model #92012102 display reacs E1 F5 and will not unlock. any ideas???

Posted by Scott Hankins on March 19, 2010 at 09:34 PM CDT #

My refridgerator (kitchen aid model KBFS25EVMSO, serial # ky0551217,deli cheese drawer lid just snapped off. (The plastic arm on the side with a peg in it snapped off.) I would like to know my options on how to replace it and get it fixed. I also have a Kitchenaid dishwasher model number KUDS011JBSO, serial # fl4522754, that the latch that closes the dishwasher broke. I would also like to know if I can get the part and replace it.

Posted by Suzy Ortmann on March 20, 2010 at 11:14 AM CDT #

My fridge freezes everything, including the water filter and dispenser. My freezer barely freezes anything - ice cream and other things are technically below 32 degrees, but very soft.

What gives?

Posted by Donato Rinaldi on March 21, 2010 at 01:48 PM CDT #

I have a Sears cooktop that has 4 wires a black, red, white & green. the source electricl connection has a 3 wire black, white& bare ground. which wires connect to which? thank you.

Posted by 96.7.46.132 on March 21, 2010 at 03:08 PM CDT #

Roe, this is Tino with the Sears Blue Service Crew and I completely understand how having your washer leak can be a huge mess and I will be happy to help. I recommend to check the hoses in the back of the washer to see if they may have come loose or fallen off. The best thing we can do to get rid of the error code would be what we call a hardwire reset, which is shutting off the breaker to the outlet the washer is connected to for two minutes. Then turn it back on and try to run the washer. When the breaker is off, power ceases in the outlet and when you turn it back on it restarts that energy and in turn restarts the unit. If that does not work then I would recommend getting professional assistance. Please feel free to call us at 1-800-424-2047 where any of our associates can assist in setting your service or you can create the service on our www.SearsHomeServices.com website.

Posted by Tino P. on March 21, 2010 at 05:06 PM CDT #

This is Tino with the Sears Blue Service Crew. Craig, I would like to assist you because I completely understand how having your front load washer make that loud noise can be very upsetting. It definitely sounds like the belt may be loose or torn and will need to be replaced. I strongly recommend to get our technicians to solve this problem and you can contact us at 1-800-424-2047 where any of our associates will gladly get you taken care of. Please feel free to set this service up on our www.SearsHomeServices.com website.

Posted by Tino P. on March 21, 2010 at 06:03 PM CDT #

Hello Scott, this is Tino from the Sears Blue Service Crew and I would like to thank you for submitting your question. I understand how having your oven give an error code and remain locked can be not only upsetting, but puzzling as well. I recommend to try what we call a hardwire reset, which is shutting off the breaker to the outlet the range is connected to for 5 minutes. Then turn it back on and press the PAUSE/CANCEL or CLEAR/OFF button twice to clear the display. The reason you turn off the breaker instead of unplugging it is because when you unplug the machine, power still remains in the outlet and it may not work as best. When the breaker is off, power ceases in the outlet and when you turn it back on it restarts that energy and in turn restarts the unit. With the model number provided, I was unable to locate your manual to unlock the door, but on the control panel, there should be a button(s) that will need to be held down to unlock the door. If that does not work, please feel free to call us at 1-800-803-6775 so that we can research further into this, or you can set up service with our representative or by visiting our www.SearsHomeServices.com website.

Posted by Tino P. on March 21, 2010 at 06:20 PM CDT #

Hi Suzy, I'm Tino a Sears Blue Service Crew member and I would like to thank you for submitting your question. I apologize that a part from your refrigerator and dishwasher broke off, I will be happy to help. I recommend to visit our www.SearsPartsDirect.com website where you will be able to see if the parts that broke off are available for you to order. Also, you can call our parts specialist at 1-800-366-7278 where any associate will gladly assist you. For service, please feel free to call us at 1-800-424-2047 so that we can schedule you and get you taken care of.

Posted by Tino P. on March 21, 2010 at 06:36 PM CDT #

This is Tino with the Sears Blue Service Crew. Donato I would like to assist you because I understand how having your refrigerator not operate correctly can be very upsetting and an inconvenience. I recommend to adjust the temperature one level at a time, as recommended my manufacture, every 24 hours so that the refrigerator can stabilize itself in both the freezer and refrigerator. Make sure that nothing is blocking the vents of both sections of your refrigerator to be sure there is no circulation problem. If that does not work, I recommend to set service and you can do so by calling us at 1-800-424-2047 where any of our associates will set your appointment. Please feel free to also visit our www.SearsHomeServices.com website to set the service up online.

Posted by Tino P. on March 21, 2010 at 07:51 PM CDT #

Hello Valued Customer, this is Tino from the Sears Blue Service Crew and I would like to thank you for submitting your question. I understand the importance of having the proper wiring information you are looking for on your cook top and I will be happy to help. I do want to let you know that we are not certified trained technicians and we are only provided with basic troubleshooting. For your question, I recommend to visit our www.ManageMyLife.com website to ask our experts. Our website is completely free and after signing up click on the red "Answers" tab. Submit your question with a model number and our experts will respond as soon as possible. If you have any other questions, please feel free to contact us at 1-800-803-6775.

Posted by Tino P. on March 21, 2010 at 07:58 PM CDT #

My dryer model 110.67732794 want turn on why I push the start button but make a buzz sound when push button.

Posted by vickey on March 22, 2010 at 02:23 AM CDT #

I recently purchased and installed a Range from sears. I have a questuion regarding the installation. What is the best way to talk to someone who does installations fro some assistance?

The issue: I mistakenly cut the ground clip accorind to the 4-wire instructions. I unfortunately have a 3 wire power supply. Should I get a new clip...can I run my own ground wire instead?

Posted by Steve B on March 22, 2010 at 09:17 AM CDT #

I have an older model kenmore heavy duty dryer, it has started making a humming noise and shuts off before the timer gets to zero any ideas ?

Posted by Steve on March 22, 2010 at 11:32 AM CDT #

I was wanting to redo my stand up shower in tiles. I know I have to use a special drywall behind it. I think it called "Wet Board" but not sure. Any imput would be great thanks. Also if you could recommend a good tile that wont break the bank, that would be great too.

Thanks Again Renee

Posted by Renee on March 22, 2010 at 08:06 PM CDT #

We have a leak into our attic. I can't tell if the problem is with the roof or the flasing near the gutter. Will Sears do spot repairs on an existing roof or flashing, if that's all that is needed, or will you only recommend replacment of the entire roof?

Posted by Erika Morgan on March 23, 2010 at 09:13 AM CDT #

Hi Vickey. I'm Kevyn, a Sears Blue Service Crew member. I assume the buzzing quit when you release the start button. Open the dryer door and slowly rotate the dryer drum in a counterclockwise direction. Rotate the drum 2-3 revolutions and then shut the door and see if it will start. If it continues to just hum or buzz and not start, that could indicate a voltage issue, motor issue or a friction issue. Open the door again and locate the door switch in the right upper corner of the drum opening. Use a small tool, like a pen, to hold the switch inward while someone begins rotating the drum counterclockwise. While turning the drum counterclockwise and holding the door switch in, press the start button. If it starts, there is likely a friction problem or motor problem and I would recommend having a professional technician repair your appliance. If you have any other questions or if you would like to use one of our technicians, please call us at 1-800-424-2047 or use the home page of our website, www.SearsHomeServices.com .

Posted by Kevyn W. on March 23, 2010 at 12:18 PM CDT #

Hello Steve. This is Kevyn from the Sears Blue Service Crew. I see the trouble that can cause. I am unable to provide that type of information. This type of repair does need to be completed by a qualified professional. I apologize for the inconvenience. You are able to find qualified electricians in your area by visiting www.ServiceLive.com .

Posted by Kevyn W. on March 23, 2010 at 12:54 PM CDT #

Steve, this is Kevyn with the Sears Blue Service Crew. I understand you concern you have for this problem. Your dryer's symptoms point mostly to a failed drive motor. A friction problem could also prevent the dryer from running properly. With the dryer empty, open the door and manually spin the drum counterclockwise. It should have some resistance since the belt is attached to the motor pulley. It should not be difficult to turn. If you do not detect a friction problem with the drum, then the drive motor will likely need to be replaced. It also sounds like the motor might be overheating and tripping the overload safety switch. It will not restart until it has cooled back down. A service technician is normally needed to verify this diagnosis and replace the motor. I hope this information helps. If you would like to schedule an appointment with one of our professionals, please use the home page of this website or call us at 1-800-424-2047.

Posted by Kevyn W. on March 23, 2010 at 01:53 PM CDT #

Hello Renee, this is Kevyn from the Sears Blue Service Crew. You are about to tackle quite a project! It is a good idea to use a good quality wet board for your shower. However, there are different types. Using a cement backer board is common, but is also heavy and would most likely require a professional. I would recommend using a water resistant gypsum core with a fiberglass mat backing. A blue waterproof coating is needed on the side to which the tile adheres.

Porcelain tile is very good, because it does not absorb as much moisture as ceramic tile does. Also, it's not extremely expensive. Since this is a major investment for your home, it is always good to remember that one usually gets what they pay for. So, paying a little extra for something that is better in quality, is always a better bargain in the end.

If this turns out to be more than you would like to handle on your own, we would be happy to help you with your project. A great website to check out for more tips is www.ManageMyLife.com. Another great website to find local professionals in your area is www.ServiceLive.com.

Posted by Kevyn W. on March 23, 2010 at 04:25 PM CDT #

Erika, this is Kevyn with the Sears Blue Service Crew. Thank you for your interest in our roofing services. At this time we are only able to replace the entire roof. There is, however, a great website that you can use to find local professionals that can do the job you need at a reasonable price. That website is www.ServiceLive.com. If you have any other questions, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on March 23, 2010 at 04:34 PM CDT #

I have scheduled for repairs on my refrigerator tomorrow morning, March 25. Could the repairman do a yearly maintenance check on my washer and dryer while he is here? My washer is slinging water out in the final rinse of the cycle. Its Model No. is 11015964401. I do have a Maser Protection Agreement for both my washer and dryer.

Posted by Kitty on March 24, 2010 at 09:57 AM CDT #

found the 3rd level wash spinner laying in the top rack of my washer, after a wash cycle...can I put it back?

Posted by richard maraldo on March 24, 2010 at 10:52 AM CDT #

Hello Kitty, this is Kevyn from the Sears Blue Service Crew. Thank you for purchasing the Master Protection Agreement! The technician is definitely able to do the annual check-up for your washing machine. But to do so, the routing department needs to assign him/her enough time to complete the job. To get this done, we need to pull up your service order in our system and add the yearly maintenance check to that service order.

Since the dryer is a separate appliance, we would need to schedule a separate service order. The reason, again, being so that the routing department can allot the proper amount of time for the technician to complete the job. To get this done, please call us directly at 1-800-424-2047. We look forward to hearing from you!

Posted by Kevyn W. on March 24, 2010 at 12:20 PM CDT #

Hi Richard. I'm Kevyn, a Sears Blue Service Crew member. I would love to help you with this issue. I am not quite sure exactly which model appliance you have; although, I believe you are talking about a dishwasher. If you know the model number, you can view the parts schematics online to help see whether or not you still have all of the parts you need to put the spinner back together. The website is www.SearsPartsDirect.com. Once you are there, enter the complete model number on the right-hand side, click the Search button and then browse the parts schematics. First and foremost, the power should be completely disconnected from the appliance. There is usually a push-pin/axel that holds the spinner on the feed tube. The push-pin may have fallen down near the filter. If you cannot find it, it may be lodged inside the pump and might cause some problems in the future. I recommend finding it before running another wash. You are able to find disassembly instructions for that area of the dishwasher on the website www.ManageMyLife.com. I hope this information helps! If you need more assistance or if you have any other questions, please call us at 1-800-424-2047.

Posted by Kevyn W. on March 24, 2010 at 12:45 PM CDT #

HELP ! My lawn trimmer(gas) :25CC. 0254TN is on the blink. It starts fine, but when I give it gas, it stalls. It has fresh gas and new spark plug

Posted by BILL MILLER on March 24, 2010 at 01:49 PM CDT #

Bill, this is Kevyn with the Sears Blue Service Crew. I see how this can be annoying. It is difficult to give an exact answer as to why it is acting this way. It seems as though the carburetor might be stopped up and may need servicing. Also, it is possible that the fuel line has a hole and is letting air in. This will also cause the symptoms your machine is having. There might also be a bad fuel mixture causing it to stall. As you can see there are many things that can cause this problem. If checking these things do not help, I would recommend having it serviced by a professional. If you have any other questions, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on March 24, 2010 at 02:54 PM CDT #

I have a 10+ year old Kenmore Dryer that needs to run 2 full cycles to dry a load of clothes. I am wondering if there is a Sears repair center nearby where my husband could take the dryer for repair? My zip code is 75570

Posted by 64.212.198.232 on March 25, 2010 at 11:28 AM CDT #

Hello Valued Customer, this is Tino from the Sears Blue Service Crew and I would like to thank you for submitting your question. I understand the inconvenience in not having your dryer working properly and I will be happy to assist you. We can get your dryer serviced, but it would have to be by sending our technician to your home. Please feel free to call us at 1-800-424-2047 where any of our associates will gladly get you taken care of, or you can create your service order on our www.SearsHomeServices.com website.

Posted by Tino P. on March 25, 2010 at 02:54 PM CDT #

i have a frontloader whirlpool washer which read on code F 35 it will not wash or rinse or drain do you know what the problem is let me know asap thank you

Posted by gilbert steele on March 25, 2010 at 03:50 PM CDT #

I HAVE A GE WASHER AND DRYER SPACEMAKER. WASHER WORKS JUST FINE BUT MY DRYER DOESNT HEAT UP ANYMORE. I FIX THINGS MYSELF AROUND THE HOUSE SO I NEED TO NARROW DOWN MY TROUBLESHOOTING PROCESS. DRYER WORKS BUT DOESNT HEAT. IGNITION SWITCH , COILS OR THERMO. CAN ANYONE HELP

Posted by HOUSE on March 25, 2010 at 03:51 PM CDT #

I have an older Kenmore range model 911-955-4591.
Works great, never had a problem but the cover
over the control panel (not sure what this is
called, back panel?? Has turned yellow in spots
from using the cleaning cycle. Can this part be
replaced. It is the part that has two holes on
each side for knobs, center clock. Thanks

Posted by Gayle on March 25, 2010 at 04:19 PM CDT #

This is Tino with the Sears Blue Service Crew. Gilbert I would like to assist you because I understand how having your washer read an error code can be very puzzling and I will be happy to assist you. Without a model number, I will be unable to pinpoint exactly what the error code means, but I recommend to try what we call hardwire reset, which is shutting off the breaker to the outlet the washer is connected to for two minutes. Then turn it back on and try to run the washer.

The reason you turn off the breaker instead of unplugging it is because when you unplug the machine, power still remains in the outlet and it may not work as best. When the breaker is off, power ceases in the outlet and when you turn it back on it restarts that energy and in turn restarts the unit. If that does not work then I would recommend getting professional assistance and please feel free to call us at 1-800-4204-2047 where any of our associates will gladly assist in getting you taken care of.

Posted by Tino P. on March 25, 2010 at 08:08 PM CDT #

Hello House, this is Tino from the Sears Blue Service Crew and I would like to thank you for submitting your question. I completely understand how having your dryer not heating can be an inconvenience for you and I will be happy to assist you. When the dryer stops heating it can be from not only what you listed, but also on some models the burner may need to be replaced. Without being able to actually see the dryer, it makes it difficult to pinpoint exactly what could be the problem which is why I recommend to get service. Please feel free to call us at 1-800-424-2047 where any of our associates will gladly assist you.

Posted by Tino P. on March 25, 2010 at 08:18 PM CDT #

Gayle, this is Tino with the Sears Blue Service Crew and I would be happy to assist you because I understand how having those yellow spots on your control panel can be an inconvenience for you. Here is the link for the exact page that you need to be on to order the parts online:
http://www.searspartsdirect.com/partsdirect/getSubComp.pd?modelNumber=9119554591&productCategoryId=0124111&brandId=0582&brandDescription=KENMORE&modelName=30"-RADIANT-FREE-STANDING-RANGE&diagramPageId=00001&componentDescription=BACKGUARD%20SECTION&documentId=10042533&blt=06
Please feel free to call our parts specialist at 1-800-366-7278 where any of our associates will gladly get you taken care of.

Posted by Tino P. on March 25, 2010 at 08:29 PM CDT #

I am not sure if I need a free standing electric range or a slide in model, how will I know which one to purchase?

Posted by Karen on March 25, 2010 at 09:58 PM CDT #

This is Tino with the Sears Blue Service Crew. Karen I would like to assist you with this because I understand how important it is to have the proper information. A slide in range would actually lay on the cabinets on the sides of the range, but its still firmly on the floor. This is just creating somewhat of a fluid structure between the cabinets and the range. A free standing range is not being layed on the cabinets and the panels on the sides of the range are still intact, unlike the slide in range. Whether cabinets are around the free standing range or not, it will still look good. I hope this helps!

Posted by Tino P. on March 25, 2010 at 10:11 PM CDT #

How do I schedule someone from Sear's to clean and service the water softener that I bought at Sears?

Posted by Tracy on March 26, 2010 at 07:16 PM CDT #

Hello,
I am scheduled to have a KitchenAid dishwasher delivered & installed by Sears. There is power, on it's own circuit breaker, running to where the dishwasher will be installed...but it does not end with an outlet (only capped wires).
Will the installers connect the dishwasher to the wiring, or is an outlet required?
Thanks for your help

Posted by 96.6.44.203 on March 26, 2010 at 08:25 PM CDT #

My water softener is 20 years old. It keeps running because of an extended warranty which is about to run out. Shoud I extend the warranty again or should I get a new softener?

Posted by Jerry Bergstein on March 27, 2010 at 09:33 AM CDT #

IS IT POSSIBLE TO GET AN ESTIMATE OF HAVING A BLUE CREW RE-ASSEMBLE MY WEIDER PRO 4950 HOME GYM. IT WILL BE ALREADY MOVED AND READY FOR RE-ASSEMBLY

Posted by DAVID PALOJARVI on March 27, 2010 at 11:01 AM CDT #

Hello Tracy, this is Kevyn from the Sears Blue Service Crew. You are ably to schedule an appointment by clicking "Start Now" on the home page of our website or you can call us directly at 1-800-424-2047. We look forward to servicing your water softener!

Posted by Kevyn W. on March 28, 2010 at 11:51 AM CDT #

96.6.44.203, this is Kevyn with the Sears Blue Service Crew. Our installation team will be able to hard wire your appliance directly to those wires, given that they are the proper wires needed. However, our installation team will not be able to make any changes to your electrical system if it is not correct for your dishwasher. If that service is needed, it should be done by a qualified electrician. You are able to find professionals in your area for the job you need by visiting www.ServiceLive.com. If you have any other questions, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on March 28, 2010 at 12:45 PM CDT #

Hello Jerry, this is Kevyn from the Sears Blue Service Crew. This is an excellent question! A twenty year old water softener still pumping is a great thing. And the fact that you still have a protection agreement on it is even better. There are a few things to keep in mind if you're thinking about replacing a perfectly good unit. That being one of them! It's running. You would also have to pay for a brand new machine, plus the cost of installation. On the other hand, keeping your water softener and renewing your agreement would be cheaper and keep the yearly maintenance going. If, under the Master Protection Agreement, it fails, you may qualify for a brand new water softener which may also be covered by the agreement. So, this is a decision I think you should make based on these type of facts, rather than on just wanting to get something new. I hope this helps you in your decision! If you have any other questions, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on March 28, 2010 at 02:17 PM CDT #

David, this is Kevyn with the Sears Blue Service Crew. We are definitely able to re-assemble your home-gym for you. For that service, please call our installation department at 1-800-326-8738 (phone options 2, 3, 2). The assembly price depends on the model gym you have. Price ranges from $199 to $249, respectfully. I recommend calling the number I gave for more information. I hope this information helps!

Posted by Kevyn W. on March 28, 2010 at 02:33 PM CDT #

I have a Sears Kenmore gas free standing stove. Where the clock is I am getting error codes E3 and F1. What could be wrong Thank you John K.

Posted by John K. on March 28, 2010 at 08:54 PM CDT #

Hello John, this is Tino from the Sears Blue Service Crew and I would like to thank you for submitting your question. I understand how your oven reading the error code of E3 F1 can not only be confusing, but also inconvenience and I will be happy to assist you. Without a model number, it will be difficult to locate exactly what the error code means so I recommend to try what we call a hardwire reset. Shut off the breaker to the outlet the range is connected to for two minutes. Then turn it back on and press the PAUSE/CANCEL or CLEAR/OFF button twice to clear the display. The reason you turn off the breaker instead of unplugging it is because when you unplug the machine, power still remains in the outlet and it may not work as best. When the breaker is off, power ceases in the outlet and when you turn it back on it restarts that energy and in turn restarts the unit. If that does not work, then I recommend to schedule an appointment with our certified technicians. Please feel free to call us at 1-800-424-2047 so we can get you taken care of or you can visit www.SearsHomeServices.com to create your service online.

Posted by Tino P. on March 28, 2010 at 09:04 PM CDT #

kenmore 110.20712.990 will not drain water. how do i know if it is the motor not engaging the pump or the pump? pump has been removed and all looks ok and spins approp manually.

Posted by toby on March 29, 2010 at 09:35 AM CDT #

Toby, this is Kevyn with the Sears Blue Service Crew. This problem can cause much confusion, because the reason can be one or more different things. The most common cause is the lid switch not functioning properly. Another common one is that the drain line is kinked/clogged or the hose is shoved all the way down in the stand pipe (more than 8 inches). Ensure there is nothing lodged in the pump, as this will cause the problem your washer is having. Check the pump with a volt meter; it should be at 120V. If the pump checks okay and it does not run, I would recommend replacing the pump. Also, check the motor's resistance on the coils. If it is shorted or open, the motor is most likely bad and may need to be replaced. If the motor is not getting a current, the problem most likely is within the wiring harness. I hope this information helps you with your appliance. If you need more assistance or would like one of our technicians to repair your washer for you, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on March 29, 2010 at 12:20 PM CDT #

I purchased a Craftmen Mid-Engine Rider Lawn mower in 2005. For the past 2 years the sears technician adjusted the carb. more than 3 times, they had planned to change it, but adjusted the timing and it seems to be a little better.
Question; 1) I am still having a hard time to start the unit. I took the spark plug to the store to replace it and by the looks of the plug, the salesperson claimed that the engine is burning oil and need an engine overhall, etc.
2) The motor is really sluggish and sometimes cut off while mowing.
3) When the clutch is push forward the blade to cut, the blade does not engage, but if I push the pully by hand(with motor off) it engages the blade.
Please assist

Posted by vishnu somir on April 01, 2010 at 02:17 PM CDT #

Hello Visnu, this is Tino from the Sears Blue Service Crew and I would like to thank you for submitting your question. I understand how having your lawn mower not working properly can be an inconvenience for you, especially in this time of the Season and I will be happy to assist you. Your tractor may not be starting because if the choke has been on too long while attempting to start the engine, the cylinder(s) will be flooded with fuel and the spark plug will be wet with fuel, keeping the engine from starting. I recommend to change the filter because if the fuel filter is dirty the tractor's engine may run rough or may not even start.

It seems as though the belt may need to be replaced if your motor is running sluggish. The tractor uses a primary belt to engage the blades so I recommend to verify that the clutch mechanism is clear of any obstruction clear obstructions as needed, make sure belt is routed properly and verify the idler pulley is spinning freely. Here is a great website that provides free troubleshooting, www.LawnmowerMan.tv but I recommend to get scheduled with our certified trained technicians. Please feel free to call us at 1-800-424-2047 where any of our associates will gladly get you taken care of, or you can create your service on our www.SearsHomeServices.com website.

Posted by Tino P. on April 01, 2010 at 03:29 PM CDT #

On 04/01/2010 i ordered a whirlpool gas dryer.
I asked for "haul away". But not installation.
I will need installation with the delivery.
Who do I call to set that up?
Thank you,
Patricia

Posted by Patricia on April 02, 2010 at 08:03 AM CDT #

Hi Patricia, I'm Kevyn, a Sears Blue Service Crew member. We can definitely add that service for you! Our installation department will need to be called. To contact that department directly, please call 1-800-326-8738. Thanks for choosing Sears!

Posted by Kevyn W. on April 02, 2010 at 11:55 AM CDT #

We have a craftsman 20 horse lawn tractor. model number 917.288130 and we cannot get the blade to engage. can you help?

Posted by lucy summers on April 02, 2010 at 01:45 PM CDT #

Lucy, this is Kevyn with the Sears Blue Service Crew. I assume the engine will run but the deck is just not engaging. Lower the deck all the way down and do not start the engine. Get someone to engage and disengage the deck drive several times. When the deck is engaged, the mower belt should be tight on the mandrel pulleys. If it is not tight, something in the idler pulley and the deck engaging mechanism might have come loose or broken. If this is the case, which it most likely is, which ever part is broken will need to be replaced. I would recommend having a technician repair this problem. I hope this information helps! If you have any other questions, please call us at 1-800-424-2047.

Posted by Kevyn W. on April 02, 2010 at 02:11 PM CDT #

kenmore elite gas range 77543 convection oven will not turn off

Posted by 96.6.44.203 on April 04, 2010 at 03:29 PM CDT #

I have a whirlpool fridge. The freezer is working but water is draining from the freezer into the fridge. Where is the defrost cable found on the back of the freezer.

Posted by David White on April 04, 2010 at 05:25 PM CDT #

96.6.44.203. I'm Kevyn, a Sears Blue Service Crew member. Convection ovens may take longer to turn off than other modeled ranges. If it does not turn off within 15 minutes, turn OFF the breaker switch to your range and call a professional to take a look at it to diagnose the root cause of the problem. The electronic oven control may have malfunctioned. If you would like to schedule an appointment, please use the home page of our website or call us at 1-800-424-2047. I hope this information helps!

Posted by Kevyn W. on April 04, 2010 at 05:32 PM CDT #

Hi David, this is Kevyn with the Sears Blue Service Crew. I see what a pain this might be for you. I can help! This is most likely caused by the water drain being frozen or clogged. Every time the unit goes into a defrost cycle, water will run down into the refrigerator, instead of down the drain. To clear the drain, remove everything in the freezer so the back panel can be removed. With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice that will need to be removed. With the ice out of the trough, you will be able to see the drain hole which will be plugged with ice. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile depending on how deep the ice is. These parts and the defroster you mentioned are in different areas of the unit depending on the model number. To get a better look at your model's insides, please visit www.SearsPartsDirect.com and enter the complete model number on the right-hand side. If you would like to schedule an appointment with one of our technicians, please use the home page of our website or call us directly at 1-800-424-2047.

Posted by Kevyn W. on April 04, 2010 at 05:51 PM CDT #

Have a Sears Water softener 625.3484500.
It was backwashing during the middle of the day continuous, and a clicking sound was recurring.
Wouild that be the timer for this unit or the motor on the valve assy? Or something else???

Posted by Gil Adkins on April 05, 2010 at 12:14 PM CDT #

Hello Gil, this is Kevyn from the Sears Blue Service Crew. This type of product can certainly be somewhat confusing at times. The clicking and continuous backwash can be caused by so many different things. I recommend that you should speak directly with our Kenmore Water hotline. This department specializes in water filtration systems, reverse osmosis and, of course, water softeners. Their telephone number is 1-800-426-9345. That department also has a website, www.KenmoreWater.com which has a vast amount of technical advice for water softeners. In my opinion, there is no amount of information and resources that can be too much to have. With this said, another great website to visit is www.ManageMyLife.com . This free website has so much information, it is almost unbelievable. If the answer is not there, you are able to Ask An Expert, who will then reply to you on the website. I hope this information helps! If you need more assistance or would like to schedule an appointment for your water softener to be serviced, please give us a call at 1-800-424-2047.

Posted by Kevyn W. on April 05, 2010 at 02:08 PM CDT #

Hi
I have a 1995 garage door opener...the drive worm gear
is stripped. Going to order the kit but was wondering how much of a hassle it is to replace it.

Posted by Wayne Ernst on April 06, 2010 at 01:50 PM CDT #

This is Tino with the Sears Blue Service Crew. Wayne I would like to assist you because I understand the importance in providing you with the proper information that you are looking for on installing the kit for your garage door opener. I do want to let you know that we are not certified trained technicians and we do not have access to information pertaining to assembling or disassembling our products. I recommend to visit our www.ManageMyLife.com website to ask our experts. After creating a profile to enjoy the full benefits of the website, click on the red "Answers" tab and submit your question with a model number. If your question has been answered, then we will provide the answer or "like" answers. If not, the page displayed will ask for any additional information. If there are no more details you would like to include, then hit submit and your question will be submitted to our expert team who will respond in about 2 business days.

Posted by Tino P. on April 06, 2010 at 03:06 PM CDT #

How can I track a part using the PO number. I ordered directly from the parts store.

Posted by Doryan Campo on April 07, 2010 at 05:12 PM CDT #

Doryan, this is Kevyn with the Sears Blue Service Crew. The purchase order number cannot be used to track the part. If you have the tracking number you can go to the shippers' website and search by entering the tracking number into their search tool. You can also find the status by calling our parts direct department at 1-800-366-7278.

Posted by Kevyn W. on April 07, 2010 at 05:44 PM CDT #

I recently ordered and received a new handle for my refrigerator, however, I can't seem to take off the old one to replace with the new one. Please tell me how to do it. The model number of the refrigerator is 1069552850.

Thanks.

M. Bell
Bell7273@aol.com

Posted by 64.212.198.232 on April 08, 2010 at 07:18 AM CDT #

I have a kenmore eliite dishwasher. I am having trouble with the lock. Can you please advise me as to what part I will need to fix this problem.

Thank you,

Posted by Stacie Costello on April 08, 2010 at 08:06 AM CDT #

Hi M. Bell, I'm Tino a Sears Blue Service Crew member and I would like to thank you for submitting your question. I completely understand the importance in providing you with the proper information on replacing your door handle for your refrigerator and I will be happy to assist you. I want to let you know that we here at Sears are not certified trained technicians and we do not have access to information on assembling or disassembling our products. I highly recommend to visit our www.ManageMyLife.com website, create a profile to enjoy the full benefits of our website (ITS FREE!) and ask our experts.

After creating your profile along with your screen name, click on the red "Answers" tab and this will allow you to submit your question. Please provide your model number and our experts will get you taken care of.

Posted by Tino P. on April 08, 2010 at 03:02 PM CDT #

Hello Staci, this is Tino from the Sears Blue Service Crew. I apologize that you dishwasher is giving you some trouble. I understand how having the dishwasher's locking feature acting up on you can be some what of a hassle and I will be happy to help. Without a model number it will be difficult to determine if your inquiry is about the child lock feature or the actual lock itself, so I will provide both possible solutions to help you out.

If this is the child lock feature, there will be a lock indicator either on the Heated-Dry, Air Dry or the Delay Start button and this button will need to be held down for a full 8 seconds and you will notice it will start to blink then disappear. If the actual door lock is giving you some trouble, I recommend to purchase the door lock assembly that can be found on our www.SearsPartsDirect.com website or you can call our Parts Specialist directly at 1-800-366-7278 where any of our associates will gladly get you taken care of.

Posted by Tino P. on April 08, 2010 at 03:19 PM CDT #

My Kenmore Oasis He Washer, Model 110.27086604, spins out of balance and flashes UL, after shutting down due to incredible balance issues. Does this with all loads, empty and after resetting clothes. Unit is level and stable?

Posted by Chris on April 08, 2010 at 09:54 PM CDT #

This is Tino with the Sears Blue Service Crew. Chris I would like to assist you because I completely understand how having your washer give you that error code is not only puzzling but also an inconvenience and I'll bee happy to assist you. The UL error code is indicating an unbalanced load and when you redistribute the load the washer will automatically start back up. Before the UL error code is displayed, the washer will automatically try and balance itself, but if it can not then the UL error code is displayed.

If the washer does not start after redistributing the clothes, I recommend to try what we call a hardwire reset, which is shutting off the breaker to the outlet the washer is connected to for two minutes. Then turn it back on and try to run the washer. The reason you turn off the breaker instead of unplugging it is because when you unplug the machine, power still remains in the outlet and it may not work as best. When the breaker is off, power ceases in the outlet and when you turn it back on it restarts that energy and in turn restarts the unit.

If that does not work then I would recommend getting professional assistance. Please feel free to call us at 1-800-424-2047 where any of our associates will gladly get you taken care of, or you can create the service order on our www.SearsHomeServices.com website.

Posted by Tino P. on April 08, 2010 at 10:12 PM CDT #

I have a 7 year old LT1000 20hp riding mower that won't start. I have replaced the spark plugs, air filter, pre-filter, added stabil to the gas, charged the battery. I pulled a plug and laid it on the engine block and cranked it and I saw spark. I also found some gas in the plugs. I can see puffs coming out of the exhaust.

My grass is getting quite high and I haven't seen my miniature dachshund in a week or so. Please help.

Posted by David McMullen on April 09, 2010 at 02:36 PM CDT #

Hello David, this is Kevyn from the Sears Blue Service Crew. It's mowing season, and you need your mower! The parts that you have checked are the basic things that can cause this problem with your tractor. If the things you checked did not solve the problem, there are a few, more technical, issues that might need to be checked as well. You would need to check the compression, the valve adjustments and the fly wheel to make sure it is not sheared. If you would like to have one of our technicians make these diagnostic checks for you, please use the home page of this website to schedule an appointment or call us directly at 1-800-424-2047. I hope this information helps!

Posted by Kevyn W. on April 09, 2010 at 03:30 PM CDT #

how do I know if the thermal fuse on my kenmore elite model 110.62062100 has been 'open' and needs to be replaced?

Posted by Jason on April 09, 2010 at 09:19 PM CDT #

I have a 417.44252501 washer showing an E43 error code. I saw a chart that says that this is a control board problem, so I replaced it. The washer still will not spin when finished. Why not?

Posted by bob on April 10, 2010 at 06:49 AM CDT #

ge spacesave jvm1640wb manufactured 1999 making noises and smells of burning may be arching what is likely costs of parts to repair. I need to decide repair or replace?

Posted by michael cuccinelli on April 10, 2010 at 07:37 AM CDT #

Hi, I am trying to replace a 13 yr old Craftsman belt drive garage door opener with a new one. I have gotten it all together, but am having trouble setting the tension on the belt. The instructions are somewhat vague in that the illustration does not really show exactly where to put the tip of the screw driver. The instructions speak of putting the screw driver "into one of the nut ring slots." The are no slots on the nut ring, and it does not seem that the spring could release over the nut either.

Posted by scott on April 10, 2010 at 02:10 PM CDT #

I am having difficulty locating the inlet screen filter #96160 on older washer #110.82994100 so I can see if it needs to be cleaned/replaced?

Current documentation provides no help.

I assume that, if I ordered the replacement part, I would probably get an installation diagram.

George Kelley

Posted by George Kelley on April 10, 2010 at 02:29 PM CDT #

I can't figure out who to contact for warranty service for my Kenmore water softener. It's not listed in the prduct groups. It is less than 10 years old and the drum is leaking. Thanks for helping!

Posted by 96.6.44.203 on April 10, 2010 at 05:26 PM CDT #

Hi Jason, I'm Tino a Sears Blue Service Crew member and I would like to thank you for submitting your question. I understand how puzzling it can be to determine if its time to change the fuse in your dryer and I will be happy to help. When the dryer is operating but not heating, then the most likely cause of this is that the thermal fuse has blown and will need to be replaced. For this, I recommend to schedule service with our certified technicians and you can do so by calling us at 1-800-424-2047 where any of our associates will gladly get you taken care of, or by visiting our www.SearsHomeServices.com website.

Posted by Tino P. on April 11, 2010 at 03:06 PM CDT #

This is Tino with the Sears Blue Service Crew. Bob I would like to assist you with this because I completely understand the inconvenience in not having your dryer working properly and I will be happy to assist you. I'm showing that the E43 error code being displayed on your washer is indicating a door locking problem and the best thing to try would be what we call a hardwire reset, which is shutting off the breaker to the outlet the washer is connected to for two minutes. Then turn it back on and try to run the washer.

The reason you turn off the breaker instead of unplugging it is because when you unplug the machine, power still remains in the outlet and it may not work as best. When the breaker is off, power ceases in the outlet and when you turn it back on it restarts that energy and in turn restarts the unit. If this does not help, then the door latch assembly will need to be replaced and for this I recommend to schedule service with our qualified technicians. The part number for the latch assembly is 131763202 and is available for purchase on our www.SearsPartsDirect.com website. Please feel free to call us at 1-800-424-2047 where we can get you taken care of, or visit our www.SearsHomeServices.com website to create your service online.

Posted by Tino P. on April 11, 2010 at 03:20 PM CDT #

Michael, this is Tino with the Sears Blue Service Crew. I completely understand your concern about the burning smell your appliance is giving and also the inconvenience in not having your space saver working properly and I will be happy to help. The burning smell is most likely coming from a failed component in your appliance and without being able to see the appliance, having to determine which part is giving off this smell is hard to say. I highly recommend to schedule service with our qualified technicians and they will provide detailed estimates on repairing your appliance. You are able to schedule your service on our www.SearsHomeServices.com website, or by calling us at 1-800-424-2047 where any of us will get you taken care of.

Posted by Tino P. on April 11, 2010 at 03:31 PM CDT #

Hi Scott, I'm Tino a Sears Blue Service Crew member and I understand the importance in providing you with the proper information that you are looking for to have your garage door opener working properly and I will be happy to assist. Without a model number it is difficult to provide you with the exact information you are looking for and we are not certified technicians, so we do not have access to information that involves assembling or disassembling our predicts. I recommend to visit our www.ManageMyLife.com website, create a profile (its free!), create a screen name, click on the red "Answers" tab and ask our experts. If your question has been answered, then we will provide the answer or "like" answers. If not, the page displayed will ask for any additional information.

If there are no more details you would like to include, then hit submit and your question will be submitted to our expert team who will respond in about 2 business days. Please feel free to call us at 1-800-424-2047 or visit our www.SearsHomeServices.com to schedule service with our certified technicians.

Posted by Tino P. on April 11, 2010 at 03:41 PM CDT #

Hello George, this is Tino from the Sears Blue Service Crew and I would like to thank you for submitting your question. I understand how confusing it can be to locate your part because I had some trouble to, but I will gladly assist you. I see that the filter you are looking for will be located at the rear panel at the top of the hot water inlet hose located at the tip. Here is a link: http://www.searspartsdirect.com/partsdirect/getSubComp.pd?diagramPageId=00003&documentId=00043185&modelNumber=11082994100&productCategoryId=0153200&brandId=0582&modelName=&blt=06 with a schematic of the part you are looking for and the number for your part is 24.

Posted by Tino P. on April 11, 2010 at 04:31 PM CDT #

This is Tino with the Sears Blue Service Crew. Valued Customer I would like to assist you because I understand the importance in having your water softener working properly and I will be happy to assist you. Please feel free to call us at 1-800-424-2047 where any on our associates will gladly get you scheduled for service, or create your service on our www.SearsHomeServices.com website. We should have your warranty information on profile and we can get you scheduled for the first available date to have our technicians take care of the leaking problem with your washer.

Posted by Tino P. on April 11, 2010 at 04:37 PM CDT #

I have a couple questions. I have 1994 craftsman 25 hp 1. How do i service the hydrostat on my 1994 25 hp craftsman mower? Model - 917251572.

2. Are you supposed to change the filter? I never have.

3. What type/kind of hydraulic oil does it take?

Posted by Larry Warren on April 12, 2010 at 06:05 AM CDT #

Hello Larry, this is Tino from the Sears Blue Service Crew and I would like to thank you for submitting your question. I understand the importance in providing you with the proper information that you are looking for and I will be happy to help. The type of oil recommend for use is called Synthetic OW oil. We also do recommend to change the filter because when the filter becomes dirty, it can make the tractor stall or not even start.

Also, I recommend to visit our www.ManageMyLife.com website to ask our experts on how to service your hydrostat because we do not have access to that information. Here's how to Ask The Expert, Go to www.ManageMyLife.com , login or sign up and create your screen name (its free!), click on the red tab that says "Answers", type in your question including your model number and click submit.
If your question has been answered, then we will provide the answer or "like" answers. If not, the page displayed will ask for any additional information. If there are no more details you would like to include, then hit submit and your question will be submitted to our expert team who will respond in about 2 business days.

Posted by Tino P. on April 12, 2010 at 03:30 PM CDT #

I have a sears air compressor with a partial model number#91916. I order kit d-30324 it was to small. So I would like to know, if the cap or sleeve is about 2.11/32 I.D. and 1.7/8 long. Would cac-248-2 ring be the right ring for the compressor?

Posted by Howard on April 15, 2010 at 12:51 PM CDT #

Hi Howard, I'm Cameron a Sears Blue Service Crew member. I know what it's like trying to find the right part when you're working on a repair. When you're working with pneumatics, the precise details really matter. We order all of our parts directly from the manufacturer. So, with a complete model number, we're able to locate the correct part for you right away. Unfortunately, we don't have access to the specifications on these parts. You might be able to visit www.ManageMyLife.com and ask a question of one of their experts, as they are very familiar with our products. You will need to register on the website to submit a question, but it's free and only takes a minute. If, on the other hand, you do manage to locate the complete model number, we can always go ahead and order that part for you at www.SearsPartsDirect.com or by calling us directly at 1-800-424-2047.

Posted by Cameron C. on April 15, 2010 at 04:27 PM CDT #

does sears do free estimates on repairs or is there any cost involved. when i did the service request it said a flat rate of 52.99. I don't want to pay that much if the vacuum is not repairable. I purchased a switch thinking that was the problem but I still have no suction on machine

Posted by Jim Roth on April 17, 2010 at 11:03 AM CDT #

This is Korinna with the Sears Blue Service Crew. Jim I would like to assist you today. Sears does not offer free estimates on repair. The flat rate labor charge of $52.99 will cover all the labor, no matter how big a job or how long it takes, the labor to you is $52.99. If parts are needed that will be separate. I can definitely understand your concern on paying for repair on a product that may not be repairable. There's a free website provided to our customers by Sears, where you can submit a detailed question of what is wrong with your vacuum, along with the complete model number, to the experts at Managemylife.com. Within a few business days the experts will respond with step-by-step instructions, diagrams, and/or pictures to help you. Here's how to Ask The Expert, Go to www.ManageMyLife.com , login or sign up and create your screen name (its free!), click on the red tab that says "Answers", type in your question including your model number and click submit. Once your question has been answered you will receive an email with the information you requested from our experts.

Posted by Korinna S. on April 17, 2010 at 12:49 PM CDT #

Bill, this is Korinna with the Sears Blue Service Crew. I can definitely understand the inconvenience of having a non-functioning dishwasher. From your description it sound like you may have a faulty control board. You can try resetting the dishwasher to see if it will run by, disconnecting it from the outlet or switching off the circuit breaker of your home for 20-30 minutes. If the reset doesn't help, the main control board may need to be replaced. I recommend to schedule service with our qualified technicians. Please feel free to call us at 1-800-424-2047 where we can get you taken care of, or visit our www.SearsHomeServices.com website to create your service online.

Posted by Korinna S. on April 17, 2010 at 01:38 PM CDT #

Kenmore side by side refrig was purchased in 1989. Ice maker is not producing ice but can hear it operate. Afterwards water is found in front of freezer section on floor. Is it the ice maker or the line?

Posted by Joan Stancil on April 18, 2010 at 12:39 PM CDT #

What cleaner do I use on my Kenmore Elite Refrigerator that does not leave streaks? The one I'm using leaves large streaks and look awful.

Posted by 64.212.198.230 on April 19, 2010 at 01:33 PM CDT #

Hi Joan, I'm Tino a Sears Blue Service Crew member and I would like to thank you for submitting your question. I understand what a mess it can be to have your refrigerator leaking and I will be happy to assist you. Your refrigerator may be leaking water due to improper water supply connection because when water is connected to a refrigerator there is always potential for leaks. Check the connections at the water shut off and at the refrigerator.

Make sure the water line from the in-house water supply to the refrigerator is not damaged or cracked. If the water line is cracked, contact a licensed plumber to replace it. If your refrigerator has a water filter, the leak may be coming form there but without a model number I am unable to locate where your filter is. If this does not help, I recommend to schedule service with our certified technicians and you can do so by calling us at 1-800-424-2047 where any of our associates will gladly get you taken care of, or you can create your service on our www.SearsHomeServices.com website.

Posted by Tino P. on April 19, 2010 at 02:57 PM CDT #

Hello Valued Customer, this is Tino from the Sears Blue Service Crew band I understand the importance in having your stainless steel refrigerator looking its beat and I will be happy to help you. We have an awesome cleaner that is designed to clean stainless stele appliances and this can be found here: http://www.sears.com/shc/s/p_10153_12605_02240083000P?keyword=stainless+steel+cleaner it $7.98 and we recommend that when cleaning your refrigerator you use a swirl pattern instead of an up and down.

Posted by Tino P. on April 19, 2010 at 03:26 PM CDT #

Two years ago I purchased a Kenmore front load washer, model 417 48102701. water will not drain at all. the motor runs, but no water drains.
would like to try & fix myself but can not find manual or an answer.

"no name"

Posted by 64.212.198.232 on April 19, 2010 at 07:02 PM CDT #

This is Tino with the Sears Blue Service Crew. Valued Customer I would like to assist you because I understand the inconvenience in not having your washer working properly and I will be happy to assist you. I recommend to check the drain hose in the back and make sure it is not kinked, smashed or clogged and in order for the washer to drain correctly, the drain standpipe must meet manufacturers requirements for height. This is typically between 33 inches and 8 feet. The standpipe height requirements vary slightly by model, consult the manual to find specific information and here is the link
http://www.managemylife.com/mmh/lis_pdf/OWNM/L0901383.pdf. for your manual. If this does not work, I recommend to visit our www.ManageMyLife.com website to
ask the expert. After you login or sign up and create your screen name. (ITS FREE!), click on the red tab that says "Answers", Type in your question including your model number and click submit. If your question has been answered, then we will provide the answer or "like" answers. If not, the page displayed will ask for any additional information. If there are no more details you would like to include, then hit submit and your question will be submitted to our expert team who will respond in about 2 business days.

Posted by Tino P. on April 19, 2010 at 07:26 PM CDT #

Kenmore DW mn 66517032400 has blinking norm wash light and will not start. Electronic Control board replaced, no change. I have been told replacing control PANEL will fix the problem. Do you have experience that would support replacing the control panel (buttons) would fix this problem?

Thanks!

Fred Staudenmayer

Posted by fred staudenmayer on April 21, 2010 at 01:01 PM CDT #

Hello Fred, this is Tino from the Sears Blue Service Crew and I would like to thank you for submitting your question. I understand then importance in providing you with the proper information that you are looking for and I will be happy to assist you. I highly recommend to try what we call a hardwire reset, which is shutting off the breaker to the outlet the dishwasher is connected to for two minutes. Then turn it back on and try to run the dishwasher.

The reason you turn off the breaker instead of unplugging it is because when you unplug the machine, power still remains in the outlet and it may not work as best. When the breaker is off, power ceases in the outlet and when you turn it back on it restarts that energy and in turn restarts the unit. If this does not work, please feel free to visit our www.ManageMyLife.com website to ask the expert. Login or Sign Up and create your screen name (ITS FREE!), click on the red tab that says "Answers", type in your question including your model number and click submit.

If your question has been answered, then we will provide the answer or "like" answers. If not, the page displayed will ask for any additional information. If there are no more details you would like to include, then hit submit and your question will be submitted to our expert team who will respond in about 2 business days.

Posted by Tino P. on April 21, 2010 at 03:00 PM CDT #

kenmore s/b/side,mdl# 10653534300 s#2129224,freezer not freezing,both fans running,compressor warm,compressor relay clicks every 5 mins,sounds like compressor comes on for about 15 seconds

Posted by robert lane on April 21, 2010 at 03:09 PM CDT #

Robert, this is Tino with the Sears Blue Service Crew and I would like to assist you. I completely understand the inconvenience in not having your refrigerator cooling properly. Since everything seems to be running accordingly, it seems as if though it may be the condenser coil needs to be cleaned. when the coil gets dirty, its starts to effect the cooling of the refrigerator and you can clean this coil with mild water and soap.

Your condenser coil may be located at the very bottom of your refrigerator behind the toe grill, or on the very back of your refrigerator. If this does not solve the problem, I recommend to schedule service with our technicians or you can visit our www.ManageMyLife.com website to ask our experts. After logging in or signing up (ITS FREE!), click on the red tab that says "Answers", type in your question including your model number and click submit. If your question has been answered, then we will provide the answer or "like" answers.

If not, the page displayed will ask for any additional information. If there are no more details you would like to include, then hit submit and your question will be submitted to our expert team who will respond in about 2 business days.
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Posted by Tino P. on April 21, 2010 at 09:31 PM CDT #

I need install instructions for Part # WB62T10029

Posted by Ajay on April 22, 2010 at 03:20 PM CDT #

Hello Ajay, this is Tino from the Sears Blue Service Crew and I would like to thank you for submitting your question. I understand the importance in providing you with the installation instructions that you are looking for and I will be happy to assist you. I do want to let you know that we do not have access to information on assembling or disassembling our products because we are not certified technicians. I recommend to visit our www.ManageMyLife.com website to ask our experts.

After signing in or logging on, click the red "Answers tab, type in your question including your model number and click submit. If your question has been answered, then we will provide the answer or "like" answers. If not, the page displayed will ask for any additional information. If there are no more details you would like to include, then hit submit and your question will be submitted to our expert team who will respond in about 2 business days.

Posted by Tino P. on April 22, 2010 at 03:37 PM CDT #

Roper dryer motor buzzes when you turn the timer, but is not turning the barrel.

Posted by larry on April 22, 2010 at 09:12 PM CDT #

Hi Larry, I'm Tino a Sears Blue Service Crew member and I completely understand the inconvenience in not having your dryer working properly. The most likely reason the barrel is not turning is because the belt is either loose or broken. That buzzing noise may be coming form the pulleys because the belt is not providing the proper tension on the barrel. You can find your parts on our www.SearsPartsDirect.com website, or you can schedule service with our certified trained technicians by calling 1-800-424-2047 where any of our associates will gladly get you taken care of.

Posted by Tino P. on April 22, 2010 at 10:21 PM CDT #

my craftsman dlt3000 riding mower (917.273481) rear wheels have locked up while sitting over the winter in my garage. How do i free them up?

Posted by Scott on April 24, 2010 at 09:51 AM CDT #

This is Korinna with the Sears Blue Service Crew. Scott, I would like to assist you today. I can definitely understand the inconvenience of your riding mower not working properly. The most common problem when the rear wheels are locked is the brake pads. If the brake pads are stuck, you can't push or drive the mower. The brake pads usually run on a brake disc on the side of the transaxle. Spraying the brake pads and disc with some WD40 and working the brake pedal up and down will sometimes release the pads. You can see the brake pads from under the mower to see if they are stuck. If this does not help, I recommend to schedule service with our certified technicians, you can do so by calling us at 1-800-424-2047 where any of our associates will gladly get you taken care of, or you can create your service on our www.SearsHomeServices.com website.

Posted by Korinna S. on April 24, 2010 at 12:13 PM CDT #

I have a lawnmower that is only 1 yr old. I can't get it to run after it fires up. I prime the carborator and the engine fires up, but then dies shortly after. I have removed the air filter and sprayed carborator cleaner in the carborator and it fires and then dies. I have taken off the bowl and cleaned it and cleaned the float. Still no luck. Any suggestions?

Posted by Jeremiah Warner on April 24, 2010 at 09:18 PM CDT #

Jeremiah, this is Kevyn with the Sears Blue Service Crew. I see how this problem could get pretty annoying. I'm glad you've already done those things you mentioned. Those can all cause this problem your machine is having. Another problem, which is most likely the cause, is the fuel being too old. The fuel should usually be changed if it has been sitting for a month or so. Over time, condensation can leave water in the fuel tank, causing the mower to start and then die. Also, even though you have sprayed cleaner into the carburator, it may still be stopped up. If all else fails, I would recommend taking the lawn mower to your nearest Sears repair drop-off location. You can find the store nearest you by visiting www.Sears.com, clicking on "Find A Store" at the top of the page and filling in the boxes provided. If you need further troubleshooting advice, please visit www.ManageMyLife.com . This website has a vast amount of technical information for most things around one's home. You can also give us a call directly at 1-800-424-2047. I hope this information helps!

Posted by Kevyn W. on April 25, 2010 at 12:08 PM CDT #

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