IT'S YOUR HOME. WE JUST WORK THERE.
Sears Home Services blogshs blog
Thursday Apr 28, 2011
Where can I find a manual?
Among the calls, e-mails and text chats we receive every day, the question of how to find a manual is asked regularly. Access to manuals for hundreds of thousands of model numbers is just one click away when you're on www.searshomeservices.com.
Our manual search - powered by Manage My Home - makes it easy to find what you're looking for. Just tell us the type of product, a brand name, a model number or any combination of these, and we'll do our best to find a match. Don't know how to find a model number? Quick hint - a search on the brand name and product type (such as Kenmore Refrigerator) will show any results we have along with model numbers so you can find the right manual. You can even narrow your search results based on the kind of product you have (top or bottom mount refrigerator, for example).
One other suggestion, once you've found your product manual on Manage My Home - hit the "Launch now" next to the "Want to experience this product?" prompt. Manage My Home will serve up tips to make your product work better, projects related to your product, and all sorts of useful content, ideas, related products, and answers that others have received about their products.
Thanks again for visiting www.searshomeservices.com!
- Matt, Director and General Manager, www.searshomeservices.com
Posted at 10:22AM Apr 28, 2011 by Admin in General | Comments[118]
Saturday Apr 23, 2011
Tell us how we’re doing!
Your complete satisfaction is absolutely critical to the Sears Blue Service Crew. That’s why on the bottom of every repair receipt, you’ll find the web address for our customer satisfaction survey (www.searshomeservices.com/feedback). We take this feedback very seriously and use it to measure our progress and identify areas for improvement.
The survey is super simple, just 6 questions that take most customers only a few minutes to complete. From this we can keep track of all sorts of info that is essential to meeting your needs. If you have a specific issue that you’d like us to follow-up on, the survey is a great way to let us know that too.
Last month, we used customer feedback to improve our delivery scheduling system and our customers are already noticing the improvement!
- David Polston, Chief Marketing Officer, Sears Home Services
Posted at 08:07AM Apr 23, 2011 by Admin in General | Comments[317]