IT'S YOUR HOME. WE JUST WORK THERE.
Sears Home Services blogshs blog
Tuesday Sep 07, 2010
Journey of a Home Transformation
I’m finally ready to tackle the exterior of my home, but where to start? I have so many things I need to get done on my home. The siding needs to be done, I could really use some new windows (since the windows I have are still the original 1940s windows) and the front doors are constantly leaking air into my house. Clearly I have my work cut out for me. While I am an employee of Sears Holdings and know full well that Sears offers home improvements, I am still skeptical as to who will be my vendor of choice. So, I’ve scoped out some local contractors and then scheduled an appointment to meet with a design consultant from Sears. I met with Dan, the design consultant yesterday. What a great experience. First of all, Dan was on time. The local contractors, while knowledgeable, were both about 15 minutes late for our scheduled appointment. I thought that might be an indication of how things could go moving forward, so was thrilled when Dan was there in a timely manner. Dan pulled out a fancy schmancy laptop and started telling me about the history of Sears. Again, since I am a Sears employee, I knew some of the information he was sharing with me, but had no idea how comfortable the history of Sears would make me feel about doing business with them. Warranties, guarantees, licensed, insured and bonded contractors…I was already starting to feel much better about this venture. After all, I have a lot I want done on the house, so it was important to me that the contractors were trusted sources. And then the fun part began. Picking the colors for the Siding, looking at all my options as far as window types were concerned…and my favorite – my red doors. I already knew I wanted red doors, but then what color red did I really want? He then priced out the job. I was super nervous to see how much this was going to cost – especially after having met with some local guys. I was pleasantly surprised. With all of the benefits of going with a well-known brand and knowing that Sears wasn’t going anywhere anytime soon, I had made my decision…gotta go with Sears. We talked about my financing options, because clearly I didn’t have tens of thousands of dollars just sitting in the bank waiting for me to spend the money. I had to be cost conscious. I am so excited. We signed the deal and the work begins in a couple of weeks. Let the good times roll. Stay tuned to watch the transformation of my home…my dream house come to life. Michelle—Online Communications Manager,
Posted at 01:37PM Sep 07, 2010 by Jon B in General | Comments[2]
An Easier Way to Find Parts
Anybody who has needed a part for lawn and garden equipment, a home appliance or home electronics knows that just finding the part can be difficult, if not impossible. At Sears PartsDirect, we get a lot of feedback from our customers when they can't find the part they're looking for - the only thing worse than having a broken piece of equipment is not finding the right part needed for the fix to get back to normal.
In the next few weeks, we'll be launching a pretty significant update to the PartsDirect website, designed to provide you with a way to find parts based on the brand of your item and the type of product you have. If you want to have a sneak peek, go to beta.searspartsdirect.com. It's always best to find the model number to make sure that you get the parts made specifically for your item - and if you're having difficulty finding the exact model number (which many of us do) - we're here to help.
Since we're more than just a website, our Parts Specialists are ready to help by phone or text chat. We'll even call you - just give us a number where you can be reached and let us do the dialing. With over 7 million parts and accessories covering products from Air Cleaners to Yogurt Makers and brands from Admiral to Zenith, we're making it easier to all of the brands and products you need. So whether you're looking for Kenmore, Craftsman or Whirlpool parts for your refrigerators, washer, dryer or lawn tractor - there's a very good chance we have the part you need.
We're looking forward to helping you at www.searspartsdirect.com. And keep on sending us your comments and suggestions - just hit the "Feedback" button available throughout the site for an easy way to reach out to us.
- Matt Thompson, Director, Online Services
Posted at 12:56PM Sep 07, 2010 by Jon B in General | Comments[0]