Sears Home Services

Tell us how we’re doing!

Your complete satisfaction is absolutely critical to the Sears Blue Service Crew. That’s why on the bottom of every repair receipt, you’ll find the web address for our customer satisfaction survey (www.searshomeservices.com/feedback). We take this feedback very seriously and use it to measure our progress and identify areas for improvement.

The survey is super simple, just 6 questions that take most customers only a few minutes to complete. From this we can keep track of all sorts of info that is essential to meeting your needs. If you have a specific issue that you’d like us to follow-up on, the survey is a great way to let us know that too.

Last month, we used customer feedback to improve our delivery scheduling system and our customers are already noticing the improvement!

- David Polston, Chief Marketing Officer, Sears Home Services

Posted at 08:07AM Apr 28, 2010 by Admin in General  |  Comments[310]

Check out all of the rooms in our new home

Posted at 09:25AM Apr 26, 2010 by Admin in General  |  Comments[54]

Trying a new natural weed killer

The drawback with organic weed killer sprays has always been that they couldn't distinguish between weeds and lawn grass —  they blasted the cells of any plant they touched. A new herbicide, Ortho EcoSense Lawn Weed Killer, is on the market that uses chelated iron to kill broadleaf weeds like dandelions and white clover. It's available on sears.com.

I prefer to garden organically, so I'm looking forward to trying it as soon as the rain stops and the wind dies down around here. I have two very tough broadleaf weeds in my garden: creeping Charlie (Glechoma hederacea), also called ground ivy; and violets. Tons and tons of violets. Neither weed is listed on the label, so spraying them will be a test of the weed killer's merits. To increase the herbicide's effectiveness, I'll apply it after a few cloudy days —  without sunlight, the waxy coating on the weeds' leaves starts to break down, making the weeds more vulnerable. The label recommends spraying when the leaves are actively growing —  got that down —  and the temperature is under 85 degrees.

I'll let you know how well it works.

In the meantime, I'm trying to find out whether the inert ingredients (which make up more than 98 percent of the volume and don't have to be listed on the label) are considered organic or natural. I've not found much discussion of the product online. If anyone knows, please leave a comment.

 Erin Hynes, managing editor, Manage My Life

Posted at 06:32PM Apr 25, 2010 by Admin in Politics  |  Comments[2]

Lawn look like a minefield?

If your lawn, like mine, looks something like a scene from Private Ryan, I've got three solutions for you. Well, four if you just want to pack up and move and buy a nice new lawn along with a nice new home.

But if, like me, you're kinda stuck in your current living situation for a while, you've got options. Good ones. Inexpensive ones. Check out my article, 3 easy ways to patch a lawn, and turn your nightmare on Elm Street into a field of dreams.

- Mike Morris, editor, Manage My Life

Posted at 07:26PM Apr 23, 2010 by Admin in General  |  Comments[0]

Cash for Appliances Stimulus Program

The stimulus program "Cash for Appliances" has certainly had its share of headlines lately. Consumers are now flocking to Sears to purchase Energy Star^® Appliances. As the Energy Star Award 2010 Partner of the Year, Sears has the product selection and the knowledgeable sales associates to best assist you with maximizing savings and rebates.  We also offer the most comprehensive protection plan in the industry, backed by the largest repair organization.

Since you will be purchasing products to last for years to come, our Sears Master Protection Agreement has all the right features and benefits to insure your complete satisfaction and Energy Star^® efficiency well into the future.  Here are some highlights:

Parts and labor needed to help keep products operating properly under normal use, not just defects. Our coverage goes well beyond the warranty period. No Deductibles, no functional failure excluded from coverage, real protection.

• Repairs are done by a force of more than 10,000 Authorized Sears Service Technicians, which means someone you can trust will be working on your products.
• No Lemon Guarantee – replacement of your covered product if it requires 4 or more repairs within 12 months.
• Fast Help by Phone – we call it Rapid Resolution – non-technical and instructional assistance. Think of us as a talking owners manual, plus convenient service scheduling.
• Power surge protection protects against electrical damage due to power fluctuation.
• Cosmetic defect coverage for the first 3 years on a brand new product to help keep them looking good.
• Unlimited Service Calls and Nationwide Service…as often as you want us, wherever you want us.
• Product Replacement if your covered product cannot be repaired. Includes delivery and installation, if applicable. This is full product replacement, no deduction in value for any service you may have already received.
• $250 Food Loss Protection annually for any food spoilage that is the result of mechanical failure of any covered refrigerator or freezer.
• Reimbursement for Rental Expense if a repair of your covered product takes longer than promised.
• A 10% discount off the regular price of any non-covered repair service and related installed parts.   

Whether you’re planning on going to your local Sears store or shopping online at www.sears.com, you can purchase a Master Protection Agreement when you buy the product. Or, if you’ve already made your purchase, simply call us at 1-800-927-2291 to hear a no obligation quote on protecting your investment against the hassle and expense of unexpected repairs.

In the event that you do need service, call 1-800-4-MY-HOME anytime and relax, knowing that you’ll be taken care of by the most trusted partner in home services needs.

But you’d better hurry…those federal stimulus funds won’t last long!

Posted at 06:51PM Apr 20, 2010 by Jon B in General  |  Comments[12]

Where can I find a manual?

Posted at 10:22AM Apr 07, 2010 by Admin in General  |  Comments[116]

5 green lawn care tips for spring

Have you ever wondered how you can make a positive impact on the environment, save money AND have a greener lawn this spring?

It's pretty simple, actually. By changing a few of your buying habits and lawn care methods, you can accomplish all three by the end of fall. Using natural products, eco-friendly methods and a green lawn mower is all it takes. Thousands of Americans are already maintaining a healthier, thicker lawn by taking the organic route to lawn maintenance.

You can, too. It's easy when you have the right guidance. Here are five green lawn care tips to help you start the process this spring.

- Mike Morris, editor, ManageMyLife.com 

Posted at 05:00PM Apr 02, 2010 by Admin in General  |  Comments[12]

Let us fix it

When you think about Sears Home Services, you might envision major home renovations, like exterior house siding and window replacement. Or maybe carpet cleaning comes to mind.

But Sears Home Services does more than home improvement. We help you save money by repairing things you own, so you don't have to replace them. You might be surprised at everything we can fix – exercise equipment, lawn & garden tools, and appliances big and small. We can even fix your sewing machine and digital camera. And it doesn't matter where you bought it.

Check out this list of the more than 50 products Sears Home Services repairs. And next time you need something fixed, schedule the repair online, or call 1-800-424-2047.

Erin Hynes, managing editor, managemylife.com

Posted at 12:13PM Apr 02, 2010 by Admin in General  |  Comments[24]