2024 Samsung Refrigerator Repair Advice

You may be able to fix some Samsung refrigerator problems yourself by following proven troubleshooting advice from our Sears appliance repair experts. Use the recommendations below to fix common issues in your Samsung fridge as they occur.

Not Cooling Properly

Check your owner’s manual and follow the troubleshooting tips for your model of Samsung refrigerator.

Here are some general tips that typically help resolve refrigerator cooling problems in Samsung fridges.

Check for Items Blocking Air Vents

Cooling problems in the refrigerator section can be caused by items blocking air vents in the fridge. Move food containers away from air vents inside the refrigerator section to allow air to circulate freely through the compartment.

Turn off Energy Saver Mode

Many Samsung refrigerators have an Energy Saver mode that can cause higher temperatures in the refrigerator section. Turn that mode off if your model has that feature and it’s turned on. The refrigerator section will likely return to normal operating temperatures with that mode turned off.

Reset the Control Board

A power surge through the electrical supply in your home can sometimes cause the electronic control board in your Samsung refrigerator to malfunction. To reset the electronic control board, unplug the refrigerator for 5 minutes and then plug it back in to restore electrical power. If the electrical outlet is difficult to reach, you can shut off the house breaker for the fridge for 5 minutes and then reset the breaker to restore electrical power. The refrigerator may resume normal cooling after resetting the electronic control board.

Clean the Condenser Coils

The condenser coils at the bottom of the refrigerator collect dust during normal use. When dust coats the condenser coils, the coils can’t release heat into the surrounding air, so the refrigerator has to work harder to stay cold. The result is decreased efficiency and poor cooling performance in the refrigerator. Don’t neglect this important maintenance task. Clean the coils at least twice a year—more often if you have pets that shed.

Follow these DIY steps to clean the condenser coils in your Samsung fridge.

1. Unplug the refrigerator or shut off its house circuit breaker to disconnect electrical power.
2. To access the condenser coils, remove the bottom front toe grill. On many Samsung refrigerator models, you can pull the grill straight out and off of the refrigerator. Check your owner’s manual for instructions for removing the front toe grill on your refrigerator. If the coils are under the refrigerator, remove the toe grill to access the coils. Some Samsung refrigerators have the coils on the back instead of below. Pull the refrigerator away from the wall to reach the coils on the back.
3. Carefully push a coil brush into the condenser coils under the refrigerator. The coil brush knocks the dust off of the condenser coils. Vacuum the area to pick up the dust. After knocking the dust from the coils with a coil brush, vacuum the dust. After vacuuming the condenser coil area, move the refrigerator and vacuum the area under the fridge to remove all dust and debris.
4. Reassemble the fridge and plug it back in or reset the house circuit breaker to restore electrical power.
5. Move the refrigerator back into place.

Here’s a DIY YouTube video that shows more details on cleaning the condenser coils in common Samsung refrigerators.

If you’re apprehensive about cleaning the condenser coils in your fridge, schedule a Sears Appliance Repair Technician to perform Clean & Maintain Service on your Samsung fridge. In addition to cleaning the condenser coils, the Sears Tech will check all systems in your Samsung fridge and perform all needed maintenance to keep your refrigerator in top shape and operating efficiently.

What to do When Your Samsung Fridge Displays Error Codes

Most Samsung refrigerators have an electronic control board that detects failures for you and displays an error code on the control panel.

When you see a code displayed on the control panel of your refrigerator, use our Refrigerator Error Code Charts to determine the cause of the code and get DIY troubleshooting tips to fix your fridge.

Some of the troubleshooting described in the Samsung refrigerator error code charts may be too advanced for you to complete on your own. Schedule a Sears Technician to visit your home and repair your fridge when you’re unable to fix the problem and clear the error code yourself.

Samsung Refrigerator Ice Maker Troubleshooting

Lack of ice production can be caused by control issues or water supply problems. Follow these troubleshooting steps to restore ice production in your Samsung refrigerator.

Check the Control Settings

Most Samsung refrigerators have an Ice Maker Off icon, which will light up when the ice maker is off. For ice production, change it so it's not lit. If you are not sure how to do this, see your owner’s manual for ice maker control instructions. Top freezer models have an Ice On icon. If you want to make ice, you should have this icon lit on the controls.

Cycle the Ice Maker Off and then Back On

Cycling the ice maker off and then back on may enable your ice maker to begin producing ice. You may also see a Test button on your ice maker. Cycling your ice maker through the test mode may restore ice production.

If these tips don’t help, try resetting all the controls in your Samsung refrigerator by unplugging the power cord for 5 minutes and then plugging the cord back into the electrical outlet. If the outlet is difficult to access, shut off the house circuit breaker for the fridge to completely disconnect electrical power from the unit for 5 minutes. Reset the circuit breaker to restore power and see whether ice production resumes.

Check the Water Supply

Test the water dispenser to see whether it works. If you get no water from the water dispenser then the fridge likely isn’t getting water since the ice maker also doesn’t work. Follow these DIY troubleshooting steps to restore water to the fridge:

1. Remove the water filter from the housing. Insert a bypass plug if your Samsung refrigerator uses one to prevent water from leaking as you dispense water with the filter removed. Test the water dispenser. If water doesn’t flow through the dispenser, continue to the next step. If water does flow through the dispenser with the filter removed, replace the water filter.
2. Make sure that the water supply cut-off valve for the fridge is fully open. Cycle the valve shut then back open to clear any debris that may be blocking water from flowing through that valve. Check to see if water flows through the dispenser. If not, continue to the next troubleshooting step.
3. Shut off the water supply cut-off valve and disconnect the water line from the back of the fridge. Place the end of the water line in a bucket and briefly open the water supply cut-off valve to check for water flow from the water supply line. If water doesn’t flow from the end of the water supply line, have a plumber fix the water supply going to your refrigerator.

If water flows through the water supply line, schedule a Sears Technician to fix the water system in your Samsung refrigerator.

Upgrade Your Samsung Refrigerator

Eventually, your Samsung fridge will begin to wear out and it may get to the point where it’s no longer feasible to repair it. When that happens, visit our Sears.com Upgrade page to select a new refrigerator and get help with financing.

We’ve consolidated all help, financing offers and savings into one location on our Upgrade page to make it easy for you to replace your Samsung refrigerator now. No hassles and no waiting. Get your new fridge today.